Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed...

his Walmart.com account and order history. We have contacted [redacted] and he advised his gift card was not refunded for the No Time For Sergeants DVD he never received. Researching this order we found that it was not successfully cancelled due to system issues. We have now successfully cancelled the order, and this has successfully refunded his gift card $2.66. For the inconvenience we have also issued a $20.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2014/10/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have reviewed his account activity since 2013 and see a history of returning items. Unfortunately, due to this, we have made the decision that it in our best interest to close his account. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to severa managers, my account has one order (see the email [redacted]@yahoo.com) and the address used and card used are not those from this other account. Walmart promised a refund for the order and didn't follow through. I will accept the refund and closed account. It is unlawful to close my account and refuse a refund for fraud on walmart's behalf.
Final Consumer Response /* (4200, 11, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have confirmed with the Walmart corporate office and the carrier who both said the shipping center has messed up. All I ask is a refund for this order and I will never shop on their site again.
Final Business Response /* (4000, 14, 2015/01/09) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from her original Revdex.com complaint. As stated in previous responses, we will not be refunding Mr. [redacted]'s for his order. He will need to dispute the charges with his financial provider. Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/04/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed resolution from Asurion Warranty Service. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Asurion and they confirmed the T-Mobile Pre-Paid Samsung GS3 LTE 16GB, Titanium Gray/Marble White was no longer available and Ms. [redacted] would be issued an eGift card. Asurion advised that there were issues that made them unable to process the eGift card and Mr. [redacted] was mailed a check. We have spoken with Ms. [redacted] and she confirmed she has received the check. I advised Ms. [redacted] that we have escalated the issues regarding receiving incorrect information from Asurion's [redacted] service team for coaching opportunities. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the price increase of the laptop she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] stated she saw the laptop ad online during Cyber Week and within a day it increased to $50. We emailed Ms. [redacted] informing that the Cyber Week promotions started on November 30, 2013- December 7, 2013. She contacted our [redacted] service on 12/8 inquiring about the price difference which at that time cyber week promotions were over. As a one-time courtesy, we have issued a $50 credit back to Ms. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart resolved my complaint satisfactorily. Thank you.

Final Consumer Response /* (2000, 8, 2016/01/08) */
NATURE OF DISPUTE CASE # XXXXXXXX:
I file a complaint against walmart and I need to drop it ,end it because their was an error that is now corrected. drop complaint against walmart.
tha
every thing is ok
DESIRED RESOLUTION:
drop...

complaint

Initial Business Response /* (1000, 10, 2014/12/03) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a Canon Wireless Inkjet Copier/Printer/Scanner. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted]'s order was cancelled as item went out of stock. The item is back in stock and is $10.00 more. We issued [redacted] a $10.00 eGift Card for the difference. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/02/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Crazy Cart. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We reached out to her local store and spoke with the manager. He advised us he will work with Ms. [redacted] to return her Crazy Cart. We apologized to Ms. Mathews for the inconvenience this caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] in regards to his recent order.  We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint,...

we reviewed his account and order history. [redacted] original order was lost in transit. A replacement order was issued and this order arrived late due to transportation issues. [redacted] then advised us to cancel the order and refund his money. Due to a technical error, the refund was not processed at that time. We manually refunded [redacted] on July 12, 2016 and emailed [redacted] offering him a $50 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that Mr. [redacted] was not satisfied with our gift card policy to be refunded at his local store. Per our Gift Card terms, cash redemptions for all Walmart Gift cards in the state of Washington in the amount of $5 or less need to be made at a Walmart store. However, as a one-time courtesy, we offered to issue Mr. [redacted] a check for the balance of his gift card. We communicated these details with Mr. [redacted] and advised him to contact us if he accepted this offer. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com, in their last email, said that they had already processed the check and not that they were awaiting any input from me. But, in the reply to Revdex.com, they indicate that they are awaiting my response. I replied to the email and am now awaiting a confirmation that they processed my request and issued a check. Once I have that confirmation, I will consider the matter closed.
Verbatim (their email before the response to Revdex.com):
> Response By Email ([redacted].) (09/11/XXXX XX:XX AM)
> Hi [redacted],
>
> As a one time courtesy, we have processed a check in the amount of the
> balance of your card totaling $3.32. Please do not hesitate to contact us if
> you need additional assistance.
>
> Sincrerely,
>
> [redacted]
> Resolution Specialist
Final Business Response /* (4000, 15, 2015/09/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have contacted our billing team and provided the shipping address of Mr. [redacted] to have the check sent to. Due to the amount of the check, it will take an estimated 2-3 weeks to process and be sent out. We have contacted Mr. [redacted] and advised him of this. In light of the events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 11, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the incorrect item she received for order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Per [redacted]'s request, we have processed replacement order#[redacted]. I have attempted to reach [redacted], and we have not heard back. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, as long as they don't charge me again for the item

Initial Business Response /* (1000, 5, 2014/02/24) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we immediately took corrective action to rectify her issue. Although her order passed [redacted] return window, we issued her a refund as a one-time courtesy. We contacted her under incident XXXXXX-XXXXXX and informed her about the refund we issued and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com, Thank you for stepping in. I believe that this matter would have gone unresolved without your help. The first time I reached out to Walmart I was replied to with emails that you could not respond to. A refund for the price of the mouse is fair considering it was less than 30 days old. Hopefully, I don't run into other product issues since this was a courtesy and not good customer service in their opinion. This issue has been resolved and can be closed.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his price match request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We requested that Mr. [redacted] place a new order and provide us with the new order number. Mr. [redacted]'s new order was adjusted to reflect his original order price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:
Please note that I also have another pdf file (#2) that I am not allowed to add as an attachment.
This lawn mower broke on Sept. 21, 2016, only 5 months after purchase. Walmart refuses to accept responsibility/ownership for the warranty of their products and now claims that it is my fault because the authorized Snapper dealer (whom Walmart instructed us to take it to for servicing- Merkamp's) said that I authorized Merkamps to take the lawn mower apart for evaluation by the Snapper dealer and that they will not re-assemble it fore another dealer to diagnose until I pay Merkamps $68. WALMART IS AVOIDING THE RESPONSIBILITY OF HONORING THEIR WARRANTIES. 
[redacted] @ Walmart is a big fat LIAR. See NOTES .On10/6 I contacted MTD, received reference # [redacted] from [redacted], who told me that he does not have authority to ship replacement lawn mowers and transferred me to [redacted]. [redacted] @ MTD siad that they DO NOT handle Snapper mowers.
Also, on 10/6, I personally went to my local Walmart, explained the problem to [redacted],an assistant manager, who called [redacted] Merkamp at Merkamp's in [redacted], who said that he would repair lawn mower and honor warranty and that there are 7 or 8 lawn mowers ahead of him.
I filed the complaint with the Revdex.com on 10/7/2016. On 11/8/2016, a MONTH LATER, Walmart considered this case closed by ignoring it's responsibility to honor the warranty. I can see why they are going to go out of business by screwing the customer.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from UnbeatableSale.com, Inc., one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, they must be sent directly to the [redacted]. When Ms. [redacted]' order was placed, her local Walmart store's address was entered as the delivery address. When the item arrived at her local store, it was not labeled appropriately and could not be processed as a Site to Store order. We contacted Ms. [redacted] and advised her we had partnered with UnbeatableSale.com, Inc. to address this issue and that she would be issued a full refund for her order as a one-time courtesy. In addition Ms. [redacted] was issued a $20.00 eGift card for her inconvenience. Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/27) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /*...

(3000, 7, 2014/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am fine with Walmart having an extension on the complaint, but have indicated that I do not accept the business' response as this matter remains open while they continue to work toward a resolution.
Final Business Response /* (4000, 31, 2014/12/15) */
We have attached our response for this case under CassandraKaplanRebuttal.pdf
Final Consumer Response /* (4200, 33, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As mentioned before, I feel as the product came from Walmart's distribution center that they are reasonable for reimbursing me for the pantry pests.

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the incorrect item he received for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered the AT&T Samsung Galaxy Note 4 N910A Smartphone (Unlocked) and advised us the item was refurbished. Mr. [redacted] advised us the factory seal had been sealed over with another sticker and the warranty information was not in the box. Mr. [redacted] also advised there was a small dent in the corner and there were scratches near the stylus. Mr. [redacted] has returned the phone and has been refunded. We have escalated all of his findings to our supplier so that this does not happen again. For all of the inconvenience, we have issued Mr. [redacted] a $40.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that her account did not pass [redacted] billing verification checkpoint for her recent order. However, we have made changes to her account that will help her next orders process successfully. On August 4, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not available. In addition, we sent her an email and provided our direct number so she could contact us if she still needed assistance. At this time, we have not heard back from her. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for a Nikon camera. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When Mr. [redacted] picked up his order he claims the box was ripped and the camera looked used. We apologized to Mr. [redacted] for the inconvenience this caused him and issued him a $25.00 eGift Card to replace the order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My issue has been addressed by Walmart. Thanks.

Initial Business Response /* (1000, 5, 2015/02/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that her order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else. We do this to try to get the [redacted] their order as quickly as possible. During this process, the [redacted] will get an email asking them to choose to get their order Ship To Store at the same store within 3-6 days, get their order today at a nearby store within 5 miles, or cancel their order. If the [redacted] doesn't make a choice within 12 hours, the system defaults to store pick up at a nearby store. The [redacted] has the option to visit the local Walmart store to remorse the order or wait 14 days from the day the order was delivered for the order to expire and to receive a refund.
Unfortunately, the item Ms. [redacted] ordered became out of stock and reshopped under the new order XXXXXXXXXXXXX. A confirmation email was sent out to Ms. [redacted] on February 12, 2015 confirming delivery of her new order. The new order was delivered to a local Walmart store on February 17, 2015. We also confirmed that Ms. [redacted] contacted our [redacted] care department who assisted her with a remorse on February 24, 2015. On February 26, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained the reshop process when Pick Up Today orders are canceled. We also assured Ms. [redacted] that her concerns regarding the lack of information the store provided her were heard. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AS far as I am concerned the matter with Walmart is closed. I do not accept their response because as I explained to them, their store representatives do not seem to follow their corporate policies and this is a problem. Walmart claims to have sent me an email on Feb. 12 stating that the time I ordered was being sent to a local store in my area and that I had 12 days to respond to this. I never received an email from them stating this. The fact that they held my money for two weeks when I clearly never picked up the item I had ordered, is unconscionable. How do you charge someone for something they never got?
I remain firm in my statement to them that I will never shop in Walmart again. They are a company that I absolutely do no trust.
Final Business Response /* (4000, 9, 2015/03/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. We have confirmed that our system generated an email that was sent to Ms. [redacted]'s email [redacted]@mac.com at 7:37:57 PST on February 12, 2015. On March 6, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, and left her a message. We also sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needs assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart never contacted me on Feb.12th. That is the date I went to their Uniondale store to pick up the blender I ordered and was told it was not in stock, therefore they were cancelling my order and issuing me a credit.
I did speak with a representative from Walmart at the XXX-XXXX number. There was no message left as I answered the call. The fact that the store sales reps do not know Walmart corporation's policies is poor business practice. I got one story from the store and another from the corporate office. Walmart held onto my money for two weeks for an item I never received.
That's the bottom line. They are now telling half truths to cover their mistakes.

Initial Business Response /* (1000, 5, 2015/09/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the 2 bookcases she ordered on September 13, 2015. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from O.co, one of Walmart.com's Marketplace retailers. When products are ordered from a Marketplace retailer, all returns and refunds for products are handled directly through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the O.co support team about Ms. [redacted]'s concerns and arranged for a refund and waived fees. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX, between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)