Walmart.com

Complaint: [redacted]I am rejecting this response because: They did not try to contact me several times and received no response from me. They sent me one email that didn't even ask for a response or I certainly would have.I feel this is deceiving and inaccurate. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an in-store return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] had placed an order on November 26, 2015. On December 15, 2015, she took several of her items to a store to return them. She was told the items were outside of our return policy and couldn't scan in at the store. We have reached out to Ms. [redacted]'s local Walmart to research why her return couldn't be processed and made sure all of the issues were addressed. We called Ms. [redacted] and apologized for the issues she experienced. We confirmed that she has been able to return her items through the mail and has been refunded. For the inconvenience she experienced, we issued a $40 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]' complaint, we reviewed her account records and purchase history. On February 5, 2015, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience Ms. [redacted] experienced and assured her that her concerns were heard. Ms. [redacted] accepted our offer to issue her a refund adjustment of $200 for her order. We confirmed that the $200 refund was issued back to Ms. [redacted] original method of payment on February 7, 2015. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart handled this very well in the end.

Initial Business Response /* (1000, 15, 2014/08/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed on July 22nd . We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' ordered a full mattress and her order was lost in transit. When she contacted us we replaced the order at expedited shipping. Ms. [redacted] mattress was delivered on August 14th. We are sorry for the inconvenience this caused her. We have left messages for Ms. [redacted] and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her online order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Mr. [redacted]'s order has been processed and her order was delivered as she requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/14) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed her account records and purchase history. On December 14, 2014, we issued **. [redacted] a courtesy $20 egift card under order [redacted] to help her purchase the SanDisk 16GB Class 4 SD Cards she originally purchased. The current price for this item is $12.88. On December 14, 2014, we sent **. [redacted] we sent **. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, **. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business handled the problem just fine. Thanks again for fixing the issue.
Thanks,
[redacted]

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue regarding a refund he was waiting for. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we reached out to Mr. [redacted] he advised us his issue was resolved, and he received his refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing **. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that an Intent To Cancel **. [redacted]'s order was process per her request. On December 16, 2014, we sent **. [redacted] an email informing her that she is more than welcome to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this case closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (3000, 12, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received anything out of this matter from walmart, except for an email. I explained to the person emailing me that I still have not received my money back from the order. With me being a bailed customer of walmart and I shop there on a aily based that I should get some sort of compassion out of this. I am still looking for my money to be returned.
Final Business Response /* (4000, 14, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After reviewing **. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that an Intent To Cancel for **. [redacted]'s order was process per her request. Unfortunately, the items were shipped before the Intent To Cancel could complete. We have confirmed the replacements for her order were delivered to her address on December 8, 2014 and December 9, 2014 under [redacted] tracking numbers [redacted], and [redacted]. On December 26, 2014, we issued a refund back to **. [redacted]'s original method of payment. On this day we sent her an email explaining these details. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 10, 2015, Ms. [redacted] placed an order for a Pulse Performance 3-Wheel Electric Scooter to be shipped to her local Walmart store for pickup. Unfortunately, due to a system issue, the order was delayed. The issue was addressed on October 15, 2015 and the order was processed for shipment. When Ms. [redacted] contacted us on October 15th, the order was too far along in processing and could not be canceled. Since Ms. [redacted] is no longer interested in picking up the item, a full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with [redacted] Service. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] at the phone number we have on file XXX-XXX-XXXX and left her a message. We have not heard back from her. We advised Ms. [redacted] we are reviewing the call and will make sure the appropriate coaching opportunities are taken so this does not happen to anyone else. We sincerely apologize for the inconvenience this caused Ms. [redacted] and sent her a $20.00 eGift Card for the trouble. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com promptly responded to this complaint and offered a $20.00 credit for their website. More importantly they stated they would review the call and training of staff to insure that this doesn't happen again to future customers. Assuming they follow through with this, that is acceptable and what I asked for.

Initial Business Response /* (1000, 24, 2014/09/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr....

[redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke to Mr. [redacted] he advised us he had been refunded. He apologized to us and advised us his complaint should have been with Trac Star. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/20) */
RE: [redacted] / Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]' account records, we were unable to locate the Walmart.com order she referred to in her letter. We attempted to contact her via phone at (XXX) XXX-XXXX on March 19, 2014, but have been unable to speak with her directly. We sent her an email under incident XXXXXX-XXXXXX with this information and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her replacement request for the RCA LED55G55R120Q 55" 1080p 120Hz LED HDTV of order#XXXXXXXXXXXXX that was late to arrive. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she confirmed she received a $50.00 refund on January 7, 2015 due to the delay and replacement order#XXXXXXXXXXXXX. Ms. [redacted] confirmed replacement order was picked up on January 16, 2015 and that there are no further issues. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 18, 2015/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally gotten my tv after almost 3 months of waiting. I will not be shopping at Walmart anymore. It was too much of a hassle having to call their unapologetic staff literally once a week for poor results.

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted]' order was from both ShopLadder and Best Choice Products, two of Walmart.com's Marketplace retailers. Ms. [redacted] placed an order for a train set from each vendor. When products are ordered from Marketplace, all returns and refunds are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified both vendor's support team about Ms. [redacted]' concerns. ShopLadder issued a refund and did not provide a return label, per their return policy. A restock fee was also charged for the return. Best Choice products issued a full refund and advised Ms. [redacted] to donate the train set. For the issues surrounding her recent order, Walmart.com has sent Ms. [redacted] a $25 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue he was having with a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] was issued a full refund of $56.21 on February 19th, transaction ID#55CXXXXXXYXXXXXXX. We apologize to Mr. [redacted] for the inconvenience this caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally received a full refund from Walmart.com after over 6 1/2 months of them sending standard answer e-mails and even not sending replies. Without the assistance of the Revdex.com, I know I would not have been given my money back.
Thank you,
[redacted]

Initial Business Response /* (1000, 10, 2016/03/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate Mr. [redacted] ordered a personalized metallic poster on February 17, 2016 to be picked up at his local Walmart store. Unfortunately, the order was lost in transit. Mr. [redacted] was refunded in full for the order and a replacement order was processed at no expense to be sent directly to Mr. [redacted]. This was delivered on March 3, 2016. We attempted to call and email Mr. [redacted] to discuss this matter, however he has not responded. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/18) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted], but need additional time to work toward a resolution of her issue.
Final Business Response /* (4000,...

12, 2014/07/31) */
RE: [redacted]/Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that her tennis table was returned on June 12, 2014 at her local Walmart store. On July 17, 2014 and July 30, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter, but we were unable to reach her. In addition, we sent her an email to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding authorization hold on her credit card. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team faxed an authorization form for the hold to be removed from Ms. [redacted]'s credit card. If she is still having an issue, please have her contact us at the number provided below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They credited my account with both debited amounts. However, I still say that it is a deplorable practice from them to cancel and order after having debited my account for a product or service that was never received. Then making me wait for almost a week for them to refund the debit. Totally unacceptable.

Initial Business Response /* (1000, 6, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed a Backyard Grill 2-Burner Gas Grill. We had a recent issue with our checkout page where it appeared that an order didn't go through, but in fact did. This caused orders to be duplicated. The order for the Backyard Grill 2-Burner Gas Grill was duplicated and therefore made an additional two more orders. Our records show that the additional orders were picked up under tracking number XXXXXXXXXXXXXXX and returned back to us. A refund was not processed for the orders because there is an open dispute on the charge. We advised Ms. [redacted] that we can't refund the order because of the open dispute. She can either cancel the dispute, so we can refund her on our end or leave the dispute and wait for the investigation time with her bank. We tried contacting Ms. [redacted] back regarding this and her issue about the maggots she found in one of the grills. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] purchased a Presto 6-cup Cooldaddy Elite Deep Fryer on 5/12/15 as a store pick. A replacement was issued on 5/15/2015 as the fryer was used. Our records show that the replacement was picked up at the store on 5/19/2015. For the inconvenience, we have issued a $25 Egift Card. We have tried contacting Ms. [redacted] via email at [redacted]@yahoo.com and via phone at XXX-XXX-XXXX, but have not heard back from her. As such, Walmart.com considers this matter closed, but Ms. [redacted] can contact us directly if she has any questions.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com