Walmart.com

Initial Business Response /* (1000, 5, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was cancelled as the item she ordered was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Ms. [redacted]. That is why we have issued her a $20 egift card that she could use online or in-store to help her with her next order. On July 23, 2015, we sent Ms. [redacted] an email explaining these details. We advised her to contact us if she still needs assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she did not receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she ordered the LG 65UFXXXX XX XK Ultra HD 2160p 120Hz Smart HDTV 4K x 2K for Site to Store pickup. We have partnered with Walmart Store of Milpitas, CA for resolution. The store's management team has located another television with the same specifications and offered it at the same price of $799.00. We received confirmation from the store that Ms. [redacted] picked up the new item from the store on January 9, 2016. We have attempted to reach Ms. [redacted] once we received the confirmation and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/06) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern has...

been forwarded to their attention and they will respond directly to your agency with a response. We would like to request an extension for complaint XXXXXXXX, to give the Walmart Stores escalation team additional time to work toward a resolution of his issue.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On April 6, 2015, Ms. [redacted] placed an online order for an Intex PureSpa Set. On April 22, 2014, a replacement set was ordered due to issues with the original order. On May 7, 2015, a full refund was issued for the item. Ms. [redacted]'s account has been updated to ensure she is not charged for the replacement. We recommended that she work with the manufacturer directly to receive replacement parts. Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs assistance in the future.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/28) */
RE: [redacted] / Revdex.com Case #XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
On March 28, 2014, we spoke to Ms. [redacted] regarding the fraudulent charges on her account. Unfortunately, we were unable to reverse the fraudulent charges or intercept the package since her claim was made well beyond the time the order was processed. We recommended that she dispute the charge with her credit card provider since the order was already processed. We also educated her with information to prevent her account from being compromised in the future. We provided her with our direct number if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous, of course I contacted them back! I am eager to come to a resolution on this issue. I want my $140 back, not a $25 gift card in lieu of all of that money that is missing.
I explained to the representative that per VISA regulations, the bank can not hold on to card holder information longer then 120 days. It is too late to dispute this fraud charge with the bank! All they offer for their condolence is $25? I personally think that Walmart is fraudulent. My next step to go to Help Me [redacted] and WABC to see if they can get my money back. Won't Walmart feel foolish after that?
Final Business Response /* (4000, 9, 2014/04/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted], but need additional time to work toward a resolution of her issue.
Final Consumer Response /* (2000, 11, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be waiting patiently for a resolution to this matter. As long as it is actually resolved! Thank you.

Initial Business Response /* (1000, 10, 2015/10/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a delay with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We encountered a system glitch and worked with our Engineering department to resolve this issue. Ms. [redacted] was refunded and for the inconvenience, we sent her a $20 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/03) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]'. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On April 3, 2014, we attempted to contact Mr. [redacted] at (XXX)XXX-XXXX and reached Ms. [redacted]. She advised that Mr. [redacted] did not take calls and preferred to be communicated by email. On April 3, 2014, we sent him an email and requested for him to provide us with more information regarding the product he received so we could resolve his issue. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. The eGift card order that was processed for the refund was cancelled. However, a new one has since been sent. Walmart.com considers this matter closed. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2014/05/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s issue, we have confirmed that our content team verified the Hammock listing she referred to was never listed online at Walmart.com. On May 9, 2014, we spoke with Ms. [redacted] at (XXX)XXX-XXXX, and arranged to issue her a courtesy discount if she decided to purchase the hammock stand. We also offered to honor the stand at no cost if she was able to provide us a valid screen shot of the bundle listing she was referring to. She advised that she had a hard copy of the listing. We arranged for her to send us a copy of her screen shot so we could honor the stand. Per our conversation, we agreed to honor the stand upon receiving her screen shot and verifying that it is a valid listing. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After sending [redacted] the screen shot of the item I purchased, he was able to verify that the hammock was indeed listed as having a stand. He then contacted me and provided me with a gift card to purchase the appropriate stand. I am very happy with this conclusion and I am very thankful to [redacted] for all of his research and time in resolving this matter.

Initial Business Response /* (1000, 5, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her lost or stolen $200.00 MasterCard Gift Card of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has...

taken to provide us with his feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed hisWalmart.com account and order history. We have spoken with Ms. [redacted] and we have advised her that the $200.00 MasterCard Gift Card shows delivered on December 8, 2015 and the card has been redeemed. We have advised Ms. [redacted] that she would need to dispute the charges with her financial provider due to non-receipt. Per our Gift Card Terms and Conditions; neither Wal-Mart.com USA, LLC nor Wal-Mart Stores Arkansas, LLC shall have liability to you for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through your Walmart.com account. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 6, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Refurbished Vizio LED HDTV he purchased on December 31, 2014. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
When we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. Our records indicate that his order was shipped on December 14. 2014 but unfortunately has yet to be received at the store. This typically means that the order was lost in transit or was lost upon receipt at the store, prior to scanning it in.
We have issued a full refund for Mr. [redacted]'s original order and sent an $80 eGift Card which he can use to purchase the TV at his local Walmart store, if he hasn't done so already. We've very sorry for all of the trouble he's had with this order.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his orders he did not receive. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered items back in December 2013 and has tried contacting our customer service team regarding this and he has not received any communications to resolve his matter. We have research his order and have issued a refund for the missing items to his original form of payment as a courtesy. We will also escalate his experience with customer service to the appropriate level to have them review and address. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for a bed frame and mattress. She paid for shipping to have the items delivered by December 2, 2015. The items were ready to be shipped out as expected, but Fedex didn't pick up the items from our warehouse until 3 days later. This caused the delay in the delivery date. Our [redacted] service team has issued a refund for the shipping fee. For the inconvenience; we have issued a $25 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 9, 2015/01/09) */
To Whom This May Concern,
We regret that our [redacted] is not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.
After reviewing the [redacted]'s complaint along with our own...

notation history I do show that this [redacted] placed his order via our online shopping cart as he stated on Dec 24th at 4:29PM - our LAST SHIPMENT goes out at 4pm .. therefore the order would be processed the NEXT BUSINESS DAY - in this case would be December 29th as our offices were closed and worked only with auxiliary staff the day after Christmas - December 26th - and the 27th and 28th were the weekend (per our Shipping Policy).
The order was picked up and processed the next business day of December 29th and shipped since we did not hear from [redacted] to cancel the order prior.
[redacted] did contacted us on December 30th after the order was processed and already on its way to the customers shipping address.
[redacted] became very angry about the Holiday Delay and demanded a refund immediately - we explained that once the order is shipped we are not able to cancel and refund immediately - instead the item must be returned for inspection and consequent refund.
We did attempted to have the package rerouted but to no avail - the package was delivered to the [redacted] by UPS tracking 1ZXXXXXXXXXXXXXXXX on Monday 1/5/15.
[redacted] may contact our US Based [redacted] Service Department at XXX-XXX-XXXX Monday thru Friday 9am to 4pm to make arrangements for the return of the merchandise and consequent refund.
If you have any further questions please feel free to contact us directly.
[redacted] Department
Initial Consumer Rebuttal /* (3000, 11, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company has elected to falsify their information in attempt to avoid responsibility for unethical and absolutely atrocious business practice. The Walmart website DID NOT state anything remotely close to what the representative listed above with regards to billing, in fact it stated that the expected DELIVERY DATE for my purchase was Devember 29th, which is why I called on the 30th to find out why my order hadn't arrived after having taken the day off of work to wait for it. No call, no communication what so ever that my item wouldn't arrive as estimated and promised via their website. Once again when I did call and was able to speak to a representative ( Natasha) after having explained that the trip I had planned and paid for that this item was intended for was going to be over by the time this item arrived based on HER new eta, and after having been told " you should have expected this delay" she told me that my item was returned and my funds would be in my account within 72 hours, a bold faced lie! When I asked for a confirmation number she said that she doesn't have one and that they don't give them. The fact that this "business " would go onto the Revdex.com and openly lie about the events that took place validates the deplorable standard of which they conduct their business. I have still yet to hear from a representative of this company with any form of apology or compensation for this disgusting sequence of events and have been unable to reach anyone on their staff in any attempt over the last 15 days. The extension number "Natasha" provided was false much like the response provided above from this company. I will continue to voice my disgust with this entity in every Venice possible until an acceptable resolution is made and in the interest of ensuring that no one else suffers this type of unacceptable service and practice by this company again. A simple return will not die at this point and I wouldn't trust this company with a single red penny of mine to facilitate tat process in any rate. BUYER BEWARE OF ISAVE SND WALMART.com!
Final Business Response /* (4000, 22, 2015/02/27) */
To Whom This May Concern,
We sincerely regret that our [redacted] was not able to contact us to make arrangements to return the merchandise for inspection and consequent refund.
UPS was dispatched today (2/27/15) and will visit M. [redacted]'s delivery address in Clayton, NC XXXXX between Monday, March 2nd thru Wednesday, March 4th 2015 to collect the package. Please have the merchandise secured within its original packaging and ready for pick up.
The tracking number listed for the package return is 1Z8W025WXXXXXXXXXX. Once the package is with UPS you will be able to track its whereabouts up until delivery to our warehouse at http://www.ups.com.
Once the package is returned and inspected your account will be refunded the full purchase price collected.
Again, we sincerely regret that we were not able to make M. [redacted] one of our many Satisfied Customers and look forward to the return of the merchandise.
if you have any questions and/or comments please feel free to contact our US Based [redacted] Department at XXX-XXX-XXXX Monday - Friday 9am to 4pm Eastern/Standard.
[redacted] Department
Final Consumer Response /* (4200, 24, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an unacceptable business practice and were it not for the size of this company they would be out of business due to this unbelievably poor service standard. Yet again they have dodged the responsibility for their disastrous and completely unethical handling of this issue. Once again, I requested a refund initially after having been lied to about the delivery date and was blatantly lied to again by their associate on the phone who advised that the refund was processed and the funds would hit my account within 3 days. This was in January, it is now March. I will not process a return for this item at this time as they have lied consistently to me personally and through this forum. At this point given the nature of their horrible complaint management and the fact that they have avoided responsibility at every angle attempting in someway to pawn this off on a [redacted] who purchased through them in trust, I would like full acknowledgement of their mishandling of this issue as well as some form of compensation for the trouble and delays they caused as a result of their poor response to a genuine [redacted] care concern.

Initial Business Response /* (1000, 15, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, Ms. [redacted]'s order was delayed in transit and was delivered fifteen days later to her son. As compensation for the issues surrounding her order, we offered a $25 eGift card to Ms. [redacted]. Ms. [redacted] requested that the gift card be sent directly to her son, which has been done. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a price adjustment request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. As a courtesy, Walmart.com adjusted the price of the bicycle to our Black Friday sale price of $59.00. Ms. [redacted] stated she did not require further assistance. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They adjusted the price which is what I had requested.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from **. [redacted] regarding her recent order. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 25, 2015, **. [redacted] placed an order for a Fisher Price Power Wheels. Unfortunately, the item was lost in transit. A second order was placed and shipped to her local store. We contacted **. [redacted] and confirmed that she was able to pick up her order at the local store without any additional delay. We are very sorry for any inconvenience that this has caused and have issued **. [redacted] a $50.00 eGift card as compensation. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by walmart. They apologized for not having the item delivered in time. I was contacted on Christmas Eve, and discussed the matter, I was told I would receive a follow up call informing me where my item was. I never recieved a call back, and my item was delivered several days after Christmas, this item was a Christmas gift. When I was informed the item was lost in transit, which is clearly on walmart, not myself they sent out a new item as a "courtesy to myself", the employee I spoke with ensured me the item would be delivered the December the 23rd or the 24th. Of course the item was not delivered, and was not delivered and ready for pick up until December the 29th. Upon picking the item up at the walmart we recieved no apology for the item being lost or not arriving on time, customer service was very rude and non caring. The box of the item was very dented and smashed.
Final Business Response /* (4000, 14, 2016/02/04) */
Walmart.com received **. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We are very sorry to hear about the problems surrounding the order. We have tried to reach **. [redacted] several times to discuss this situation at ([redacted]) [redacted] and via email, but have been unsuccessful. In light of these events, Walmart.com considers this matter closed but if **. [redacted] needs further assistance, she is welcome to contact us directly.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point there is nothing more walmart can do. They did not resolve anything, the item was delivered late, parts of the truck do not work. They continue to apologize but that does not change the fact the truck was delivered late, and there was no apologyou from the [redacted] walmart staff, they acted as if it was a problem to them. The only resolving is to no longer order from walmart again.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for a Titanium 2-Tone Message Band to be delivered to her local store. Unfortunately, the order was misplaced when it was delivered. We apologize for any inconvenience that this has caused. We have tried to reach Ms. [redacted] several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 14, 2016/01/29) */
The complaint filed by Ms. [redacted] has been received, and it has been determined this is an issue that needs to be addressed by Synchrony. Attached is Synchrony's final response to Ms. [redacted]'s concerns. Please don't hesitate to contact...

us if you have any follow up questions or concerns.
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They credited my card and took off the $35 after my complaint.
Thank you.

Initial Business Response /* (1000, 10, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a motorbike she was recently trying to purchase. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we contacted her local Walmart store and were able to locate the bikes she was looking for. We contacted Ms. [redacted] to let her know but she was no longer interested in making the purchase. For the inconvenience, we sent her a $20 egift card that can use online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com