Walmart.com

Initial Business Response /* (1000, 10, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded $215.92 for the HP 11.6" Stream Laptop PC with Intel Celeron Processor, 2GB Memory, 32GB Hard Drive, Windows 8.1 and Microsoft Office 365...

Personal (1-yr subscription) (DVD/CD DRIVE NOT INCLUDED); Color: Horizon Blue of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We escalated her refund/return issue to Walmart #[redacted] of [redacted], **. The management team of store#[redacted] has resolved the issue and exchanged the item. As such, almart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did contact the store manager. The store manager called me and said he was willing to exchange the item because he got "a letter from the president". When I tried to explain what had happened, he could have cared less. He brushed me off and said that he would have done the same thing, as Angela, who declined to exchange it the day I went in. Wow! Maybe the executives at Walmart should look into the comments about that store (Folly Road). I don't need [redacted] service that poor! You have a lot of complaints and now, I can see why!! [redacted], needs an adjustment as well. She's lacking in phone etiquette with [redacted] service, as well.
With that being, it took 12 days to get anything done from the time I first tried to return the item. It's unfortunate that the store manager has to have someone contact him in order to help a [redacted] and giving me the run-around to have to contact HP to try and find someone to help with the situation. It's unfortunate that I have to make calls, after calls, to have no one willing to work with me, until I file a Revdex.com report. Walmart took too long, had to many people disregarding the request I was politely asking for, as a [redacted] who spends MONEY at your store and my son started using the item because he needed a laptop for school (the store manager called days after my son started using the item [redacted] responded too late filing a Revdex.com report is too late for your company to act and we thought this situation was going no where considering all the dead end roads we got from Walmart). Therefore, the item was not exchanged and Walmart needs to correct their response.
Since this ordeal has been such a nightmare for me, I will NOT be shopping anymore at Walmart. Therefore, as far as I am concerned, this is closed because they have lost my business for GOOD!
I won't be stepping foot in another Walmart. The item is still in my possession and has not been exchanged and lies don't sit well with me. So, for a follow-up, correct [redacted]'s mistake!
Final Business Response /* (4000, 14, 2015/02/11) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Previously Ms. [redacted] was contacted by Walmart #[redacted] of [redacted], ** and was advised to bring the HP Laptop in to be exchanged. I have spoken with Ms. [redacted] and she advised that she still has the HP Laptop because the store would not exchange it. We have spoken with Store Manager [redacted] and he advised that he can exchange the item, even though the item has been used and apps have been downloaded. Store Manager [redacted] contacted Ms. [redacted] on February 10, 2015 and Ms. [redacted] picked up the line, but it was disconnected. Store Manager [redacted] has advised that she can call the store and ask for him and he will resolve the issue personally. Ms. [redacted] will need to contact Store Manager [redacted] at (XXX) XXX-XXXX; the store will resolve the exchange request. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 16, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] recorded the conversation and still lies. I made it clear that the store would accept the exchange after my son put his apps on it but I was just DONE! They are exhausting with the whole run around and the time it takes to clear this all up to help a consumer is ridiculous. I also made it quite clear that they needed to help with training their employees better. [redacted] could use some help herself.
Also, the manager called, when I had sat down for dinner with my family, as I told him. The line was not disconnected but I just got off the phone with [redacted] and was done with it. Then the manager called right as I sat down for dinner. It's getting to the point when I cannot say I am DONE with it enough and harassing me. Walmart is a horrible company!
I have told [redacted] on the phone not to contact me again and I MEAN IT! Do NOT contact me anymore! You do nothing but lie in return, which is a horrible trait to have when you're representing a company.
This case is closed to me as a I previously stated. I will not be stepping in another Walmart because this whole ordeal is just unsettling with how it was handled from the get-go. Leave me alone Walmart!! DO NOT CONTACT ME ANYMORE!
Close the case Revdex.com.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
 
After we received [redacted]...

[redacted] complaint, we reviewed her Walmart.com account and order history. On 10/21/16, we contacted [redacted] to discuss her concerns with both of her recent orders. [redacted] advised that an Air Vent Phone Holder she had ordered on October 12, 2016 was never received. The item was from eForCity, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all refunds and returns for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. As a one-time courtesy we have issued [redacted] a refund for the Insten Car Air Vent Phone Holder Mount in the amount of $4.99.
 
On the second order, [redacted], [redacted] advised that she had returned two of the 3 jackets she purchased but had still not received refunds for the items. We were unable to confirm which jackets she had returned and they have not been checked back into our Returns Center at this time. We’ve requested additional details but have not heard back from [redacted]. If she would like further assistance with this order, she is welcome to contact us back directly. At this time, Walmart.com considers this matter closed.
 
Again, we thank [redacted] for her feedback and comments and we’re very sorry for the difficulty she’s had with Walmart.com. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/20) */
RE: [redacted]/ Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records. Unfortunately, due to a fulfillment error, his order was not scanned and confirmed as a return. However, we have confirmed that the error was corrected by our fulfillment team and a refund was processed back to Mr. [redacted]'s account on March 9, 2014. We attempted to call Mr. [redacted] at (XXX) XXX-XXXX on March 20, 2014, and left him a message. We wanted to apologize for the inconvenience he experienced and assure his concerns have been forwarded to the appropriate department. In addition, we sent him a $30 egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenience. We sent him an email under incident XXXXXX-XXXXXX with this information and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks!

Initial Business Response /* (1000, 6, 2014/03/16) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we took immediate action to rectify his issue. We have confirmed that the official release date of the game he pre-ordered was March 11, 2014. Therefore, his game could not be shipped on an earlier date. On March 11, 2014, we spoke with him and informed him of this information. We also processed a $25 egift card for the inconvenience he experienced. We advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had regarding a refund. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We contacted our billing department and have issued a refund to Ms. [redacted] for $194.40. We apologize for the inconvenience this caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] placed her order using a Visa Gift Card. When a refund is processed, the funds are credited back to the original method of payment. Unfortunately, Ms. [redacted] no longer had possession of her Visa Gift card to access the funds we credited back. However, as a courtesy, we have issued Ms. [redacted] a refund check for her order. On May 19, 2015, we spoke with Ms. [redacted] and informed her about the refund check we processed. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL desire that my complaint remain in their files, because I received TOO MUCH [redacted] before having my money returned to me. I would also like to be notified when this is done. Thank You.
Final Business Response /* (4000, 14, 2015/06/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]' rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
On June 5, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We sent Ms. [redacted] an email explaining that her complaint is stored into our system and to contact us back if she still needed assistance. Ms. [redacted] replied back with an inappropriate response indicating that we no longer contact her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 16, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I desire that my Revdex.com complaint against these people remain in the file of the Revdex.com and be posted on their website for life. I have NO REASON to be talking to these thieves, not when the Revdex.com is handling things so very well. I wish to be contacted when this is done. Thank You.

Initial Business Response /* (1000, 10, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 4, 2015, Mr. [redacted] placed orders for Straight Talk AT&T Compatible Standard and Micro SIM Activation Kit. Our policy at the time was a limit of 2 per year. Because Mr. [redacted] reached that limit, all other future orders for the Straight Talk AT&T Compatible Standard and Micro SIM Activation Kit were cancelled. As of recently, we have changed the limit to 50 per year. We have tried to contact Mr. [redacted], but have not heard back from him. Additionally, we have escalated all coaching opportunities to the appropriate level to review and address. For the inconvenience, we have issued A $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been trying to place orders for a kayak and they have cancelled due to out of stock. We have escalated this over to our merchandising team and fulfillment team to see what's going on. On July 18, 2015, Mr. [redacted] placed a new order for a Sun Dolphin Green Excursion 10' Sit In Fishing Kayak With Bonus Paddle. We forwarded this to our fulfillment team to make sure this was shipped. This item has been packed and shipped via our carrier freight, Pilot. We have contacted Mr. [redacted] advising him of this and for the inconvenience, issued a 15% discount. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After my complaint was submitted to the Revdex.com a representative of Walmart contacted me, [redacted] L. She looked into my complaint, contacted the appropriate people at Walmart and shortly thereafter my order was fulfilled to my complete satisfaction.
This individual, [redacted] L., through her efforts and courteous consideration reversed my deteriorating attitude toward Walmart.
Once again, I have been completely satisfied with the Walmart response to my complaint and I want to express my thanks to the Revdex.com and the Walmart representative that finally resolved the problem.
THANK YOU both. [redacted]

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received Mr. [redacted]'s Revdex.com complaint regarding his Walmart.com orders that were recently cancelled. Unfortunately, due to a technical error, the items he was trying to purchase were showing incorrect pricing. Once we became...

aware of this issue, we immediately took action to fix the error. We were unable to fulfill his orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and have sent Mr. [redacted] a $50 eGift Card, which should cover the difference in pricing. Again, we sincerely apologize for this and hope that Mr. [redacted] will give us the opportunity to serve him again.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, greatly, appreciate Walmart for their sincere response to my issues and the Revdex.com staff for all of your time and help.
I pray everyone involved has a great day The Lord has made for you!!!
Sincerely,
[redacted] B.

Initial Business Response /* (1000, 10, 2015/01/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed for Pick up Today. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize to Mr. [redacted] for the inconvenience he had with this order. We have escalated his issues to the appropriate department for review. We have issued Mr. [redacted] a $20.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] contacted our [redacted] care department on February 21, 2015 and received information to activate his Google Play card. We want to assure Mr. [redacted] that the issue he experienced is not a common problem. If this was common problem, we would pull the product from our web site and send a mass email to our customers. We also want to assure Mr. [redacted] that we are making every effort to prevent this issue from happening again in the future. As a courtesy for the inconvenience, we have issued Mr. [redacted] a $10 egift card under order XXXXXXX-XXXXXX to help him with his next online or in-store purchase. On February 27, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her online order issue. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate that we refunded Ms. [redacted] $5.65 and gave her a $10 gift card for the inconvenience. We have escalated Mrs. [redacted]' concerns to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only issue at this point is that when I spoke with Laurie, I was told it would be a $25 gift card. I guess since the product didnt cost much they felt I only deserved a $10 gift card but nonetheless I again am disappointed that what was promised was not what was delivered which seems to keep happening with Walmart.
Final Business Response /* (4000, 9, 2014/11/10) */
Walmart.com received Ms. [redacted] Field's additional rebuttal arising from her original Revdex.com complaint. We have issued Ms. Field's a $15.00 egift card to total $25.00 that she was promised in her original Better Business Burea complaint. We apologize for the inconvenience. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
Sharon
Walmart.com
Final Consumer Response /* (2000, 11, 2014/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]'s complaint, we reviewed his [redacted] account and order history. On December 26, 2015, Mr. [redacted] placed an order for Yamaha Indoor/Outdoor Speakers. A delay email for the order was sent on January 1, 2016. Our records show that Mr. [redacted] contacted our customer service team on January 6, 2016 requesting to cancel his order. Normally when an order is canceled a refund is automatically generated. The Yamaha Speakers did ship out and were delivered to the store on December 30, 2016. Due to a system issue, which has since been addressed, the order was not expired when it was not picked up. A refund has been issued and will post to Mr. [redacted]'s original method of payment. As such, [redacted] considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, Princess B. [redacted]

Initial Business Response /* (1000, 10, 2014/03/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a fraudulent charge on his credit card. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised us his credit card was stolen, and a fraudulent charge was made at Walmart. We advised Mr. [redacted] he should start the process of the dispute with his financial institution, and once we receive the chargeback we will review his case. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
their attitude showed they dont care about customers. It is all about the money They do not verify ID when doing credit transactions. The store on Norwood park said they verified ID bt did not verify ID when giving the product to the person with stolen credit card number their people are not trained in customer service or in business practices we have gotten our money back but from the bank walmart had a don't care attitude
Final Business Response /* (4000, 14, 2014/04/07) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] order for was for a pick up today. Mr. [redacted] order was picked up by someone else and the store associate did not verify the ID. We truly apologize to Ms. [redacted] and have escalated his issue to our store team for further review. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Google Chromecast HDMI Streaming Media Player with $20 Google Play Credit, 3 Months Free of Google Play Music, & 2 Months Free of Hulu Plus of order# XXXXXXXXXXXXX...

and the promotions offered. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and have advised him that the Google Chromecast HDMI Streaming Media Player with $20 Google Play Credit, 3 Months Free of Google Play Music, & 2 Months Free of Hulu Plus is tracked by the serial number by Google. I advised him that once he registers the item he will be able to receive the promotional offers and credits and there is no promotional code needed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 11, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he was having with the warranty company for the item he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke to Mr. [redacted] he advised us that he had a problem with his item, and was told by the warranty company he had to through the manufacturer first, as the item was covered for two years with them. He had trouble getting a hold of the manufacturer, and by the time he did it was over two years. He then contacted the warranty company, and the warranty company advised him they could not help him as it was over one year. As a one-time courtesy we have issued Mr. [redacted] an $80.00 gift card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has honored the warranty. The only exception to the above description is that all contact with Walmart was made within the two-year period after purchase.

Initial Business Response /* (1000, 10, 2014/04/16) */
We are requesting an extension for complaint [redacted], filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Business Response /* (1000, 13,...

2014/04/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue with an order she placed for Fisher Price Minnie Mouse Jeep. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would like to apologize for the issues Ms. [redacted] experienced with her order. We have escalated her concerns to the proper departments. We see Ms. [redacted]'s item was delivered on April 1st. We tried reaching out to Ms. [redacted] on April 8th and 15th and have not heard back from her. We have issued Ms. [redacted] a $75.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding non-receipt of the $100.00 promotional eGift card for order#[redacted]. We thank you for the opportunity to address [redacted]' concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. [redacted] ordered the Apple iPad mini 16GB Wi-Fi (Space Gray or White); Color: White and the Apple iPad Air 2 16GB Wi-Fi; Color: Gold on November 20, 2014. These items were not eligible for the $100.00 promotional eGift card due to the time [redacted] completed her purchase. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On October 5, 2015, Ms. [redacted] placed an order online for 5 DVDs to be picked up at her local Walmart store. Unfortunately, due to an error, not all of the correct items were shipped. Refunds have been issued for the wrong items. We escalated Ms. [redacted]' concerns regarding her store experience to the Store Manager for follow up and her feedback has been addressed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't know who [redacted]. Is I never talked to her or had any Communication with her at all. I talked with [redacted] manager the neighbor walmart market in Torrance, Ca. I'm very much satisfied with the actions that were taken by [redacted] the store manager, [redacted] went above an beyond [redacted] satisfaction, there should be more managers like [redacted] not just in walmart stores but in other retail stores as well. I believe that if There were a manager Like [redacted] at the [redacted] walmart it would be a better place to shop it's a total nightmare in that store it's Halloween everyday as fas as I know of with my experience with that store it dosent matter what time morning noon nite it's always crazy at that store, I know that this has nothing to do with my complaint I just thought it needed to be noted. [redacted] should be awarded for his FANITICAL [redacted] Service not for him just helping me but overall. I'm so overwhelmed with the kindness an understanding that was given by [redacted] I cannot remember the last time I experience great [redacted] service that's how horrible it is in the retail industry for several years this is why I travel 30-40 minutes away from where I live to get that great [redacted] service. I found it in Neighborhood walmart grocery. Thank you Ms. [redacted]

Initial Business Response /* (1000, 10, 2015/09/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the unauthorized purchase on her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] discovered that an unauthorized charge was placed on her Walmart.com account using a gift card that was stored on her account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations to prevent her account and personal information from being compromised in the future. As a one-time courtesy, we provided Ms. [redacted] with a replacement gift card for the amount that was used and apologized for the inconvenience this has caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com