Walmart.com

Initial Business Response /* (1000, 5, 2015/08/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her replacement request for damaged order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and issued replacement order#XXXXXXXXXXXXX. We have also partnered with Seko Worldwide Freight Services to have the damaged original order picked up at the time of the delivery of the replacement order. The delivery and pick up has been scheduled for August 21, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled order and compensation request. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] order was cancelled according to our standards and terms of use. All Walmart.com orders go through a series of electronic verification systems to protect our [redacted]'s financial information with us. Unfortunately this order did not pass [redacted] of or all of that verification process and was cancelled. This in no way is fraudulent or false advertising. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I supplied *valid* information to walmart.com several times in trying to place an order. My credit card information was correct, and as I pointed out already the credit card company said they accepted the charge. As we can see in Walmart.com's response, they are unwilling to correct the flaws in their system that incorrectly detects fraud, and also incorrectly reports "unverifiable billing information" (which is fraudulent in itself). In the end, they have advertised offers and then denied access to those offers and further failed to correct the denial - how is that not false advertising?
In summary:
* walmart.com's verification system failed to process legitimate orders with correct information
* walmart.com gave false information about the problem
* walmart.com agreed to resolve it (over the phone), then failed to process the next order as agreed.
* walmart.com therefore engaged in false advertising.
* walmart.com ultimately failed to remedy the problem.
I therefore consider this matter unresolved.
Final Business Response /* (4000, 10, 2015/01/28) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. We have spoken with Mr. [redacted] and we advised when he places a new order he will need to use the same email address, device as his previous order#XXXXXXXXXXXXX We advised that when he follows the instructions the new order will be processed under normal verifications. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding from our prior response.  [redacted] is covered under a manufacture warranty for the first year. In order to have this warranty enforced, she will need to contact the authorized dealer, [redacted] at [redacted] and schedule an appointment to have it serviced. This information has been provided to her verbally and via email. In addition, she was provided with a $30.00 eGift card to offset the cost she paid to have the mower checked at another merchant, Merkamp. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 30, 2015, Mr. [redacted] placed an order for a Samsung Galaxy S5 LTE Smartphone. When our fulfillment center went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] arranged to place a new order and honored the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not able to get closure on this issue until the Revdex.com became involved, so thank you for what you do.
Walmart did finally honor their original commitment.

Initial Business Response /* (1000, 10, 2014/08/12) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(2000, 18, 2014/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my money back.

Initial Business Response /* (1000, 10, 2014/08/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that the carrier delivered her original order to an incorrect address where it was signed for. As a result, a replacement was processed. Unfortunately, due to a communication error, one of our customer care agents cancelled the replacement order that was processed as he believed the package was delivered and signed for by Ms. [redacted]. On August 5, 2014, we spoke with Ms. [redacted] over the phone and apologized for the inconvenience. We assured her concerns regarding her original order delivery and cancelled replacement order were forwarded to the appropriate management groups. We offered to help her with her next order by issuing a discount with expedited shipping. She refused to place an order at that time, however, we provided our direct number so she could contact us if she would like help with her next order or if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Our records indicate that the orders did not pass our finance screenings and caused her orders to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. Ms. [redacted] has placed a new order for the Ipad she tried to order initially. For the inconvenience, we have issued a $50 credit on that order. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 19, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request for refund or replacement due to the quality and performance for the Hoover Max Extract Dual V WidePath Carpet Washer of order#XXXXXXXXXXXXX. We thank you for...

the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 29, 2014 we have refunded Mr. [redacted] $114.78 and advised him to destroy of the defective Hoover Max Extract Dual V WidePath Carpet Washer safely. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 21, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with a Site to Store order she placed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] picked up her order on October 31st. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for the lost Wii U game. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Walmart.com's policy regarding orders that have been signed for at the time of delivery still remains the same. We advise the [redacted] dispute the charges with their financial institution, or file a claim with the carrier due to non-receipt. This policy is in place to protect our customers. As a one-time courtesy we have refunded Mr. [redacted] $43.96 back to his original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that her order delivery was delayed. On December 19, 2014, we offered to process a refund instead of a replacement for **. [redacted]'s order since the TV she ordered was no longer in stock. In addition, we offered to sell her an identical TV that we would price match what she originally paid and provide her with expedited shipping so she could receive the TV before Christmas. Unfortunately, **. [redacted] rejected our offer and requested a refund. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true I requested a refund,it was only after the continued misinformation in their email to me. This was not a delayed delivery situation. This was a tv I believe to have never been shipped or not in stock to begin with. If the tv was only delayed the tv would still have been available to ship. Instead [redacted] 's email indicated the item was in transit and would ship by Christmas. When I questioned the meaning of in transit,shipped by Christmas that was when I was informed the tv was out of stock. Also they offered to send the replacement similar tv and if I paid for rush delivery I could receive it by Christmas. They did offer to refund the rush costs,but I did not want to pay any more money to them. I decided at this point to cut bait and shop elsewhere once the refund was received. I did not wish to spend hours in line in the store christmas eve to pick up the tv and at that point delivery to home was an unsafe option with the high number of items being stolen off peoples porches. I was also frustrated to daily receive email ads from Walmart advertising the out of stock tv. I feel they were advertising an item they could not provide to the public and I have already wasted over 3 weeks chasing an item they don't seem to have. I Feel a personal contact via phone might of helped this situation,but me trying to call their customer service was a horrible story just in and of itself. By the time I received their email 12/19 I was tired of trips to the store and email communications. I was also home following a medical procedure and feeling frustrated to be trying to rest up and my anticipated tv not being already installed in its intended spot for that days convalescence. I felt their offer was going back to square one and costing me more money up front to get an item that I did not see as anything better for all the frustration they have put me through.
Final Business Response /* (4000, 9, 2014/12/30) */
RE: [redacted]/Revdex.com Case
[redacted] received **. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After confirming **. [redacted]'s order was delayed while being shipped to her local store, we issued her a discount for her order. We also offered to sell her an identical TV that we would price match what she originally paid and provide her with expedited shipping so she could receive the TV before Christmas. Unfortunately, **. [redacted] rejected our offer and requested a refund. Lastly, we are making every effort to improve our fulfillment process to prevent this issue from occurring again in the future. As a courtesy for the inconvenience, we issued **. [redacted] a $30 egift card under order [redacted] to help her with her next online or in-store purchase. On December 30, 2014, we sent **. [redacted] a notice explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/05/14) */
Our records indicate that Ms. [redacted] submitted multiple complaints regarding this issue. Our official response can be found here [redacted]. If either of you have any follow up...

questions or concerns, please don't hesitate to contact us.

Initial Business Response /* (1000, 6, 2015/11/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order issue. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] ordered a Nintendo Wii Super Mario bundle on November 4, 2015. Typically orders that are placed for same day pickup are ready within 4 hours. However, Mr. [redacted]'s order was on a finance hold for verification. Per his request, his Walmart.com order was cancelled and the authorization hold was released. We're very sorry for the difficulty he had with his order and have forwarded his feedback to the appropriate departments for review. For the inconvenience, we offered to send Mr. [redacted] a $20 eGift Card but he declined. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order she attempted to place on November 28nd. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and her order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. As a one-time courtesy we have issued [redacted] a $100.00 Egift card to put towards future orders. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/12/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for a VIZIO Smart TV. Due to an error at our fulfillment center, the order was not processed fully and the television was never shipped. Ms. [redacted]'s order was canceled and she has been fully refunded. We contacted Ms. [redacted], advised her to place a new order, agreed to honor the sale price and waive the shipping. We apologized for any inconvenience this has caused, and have sent her a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed Mr. [redacted] no longer had possession of his old gift cards to receive his refund. However, as a courtesy, we issued Mr. [redacted] a replacement Walmart egift card on July 13, 2015, in the amount of $85.43 under order XXXXXXXXXXXXX. On July 21, 2015, we called Mr. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. During our conversation, Mr. [redacted] advised he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed that the order was placed on October 13, 2014 and delivered. We were unable to cancel the unauthorized order as it was already processed and delivered prior to Mr. [redacted]'s claim. Please note, Customers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their account. However, as a one-time courtesy, we have issued Mr. [redacted] a $60 egift card under order XXXXXXXXXXXXX. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Walmart does satisfy my monetary loss, but does not acknowledge any responsibility. They actually continue to claim my online account was the compromised. I am the only user of my home PC, and have no need of the item purchased using my debit card. They could not or would not provide me with any online transaction information from the purchase, only to say it came from my computer. At the time of the online transaction(XXXX), I was at work. If the purchased was made by an unauthorized user as they suggest, why would the item be sent to me. Therefore Walmart.com needs to accept 'full' responsibility for their 'error' I will accept the eGift Card as it does reflect the value of my loss. In closing, this one time courtesy as they put it came only after I contacted the Revdex.com, and filed this complaint. I had contacted WalMart previously on several occasions, only to be ignored... What a shame!!!

Initial Business Response /* (1000, 10, 2014/04/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a cellular phone. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us when she placed her order she was redirected to another website that was not a Walmart website. We have escalated this issue to the proper department for further review. We thank Ms. [redacted] for bringing this to our attention. We have issued Ms. [redacted] a $25.00 eGift Card for future purchases. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday -Friday at XXX-XXX-XXXX between the hours of 8am -5pm, [redacted] Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We processed the refund as requested and we attempted to discuss this matter with Ms. [redacted] by contacting her via telephone and email. We did not receive a response from Ms. [redacted] after repeated attempts at contact her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com