Walmart.com

Initial Business Response /* (1000, 5, 2014/09/05) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that her order was cancelled due to her payment information not passing our billing verification system. However, we were able to work with our billing group to make an adjustment to Ms. [redacted]' account that will help her future orders process. On September 4, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and explained the update we made to her account. We made an arrangement to price match the price Ms. [redacted] paid for her original order towards a new order for the same product. She accepted our offer and placed a new order XXXXXXXXXXXXX that we issued a refund credit amount of $235.40. During our conversation, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because they matched the price I originally paid for the Ipad...thank you

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order which was cancelled. We have escalated this over to our billing team to review the cancellation. In June 2015, there was an unauthorized order associated with Ms. [redacted]'s account. That account was closed and Ms. [redacted] created a new account. Our billing team had reset Ms. [redacted]'s account, but because the new account created was under the same email address, the order cancelled. We contacted Ms. [redacted] and advised her that Walmart was not comprised and provided her with recommendations on preventing her account and personal information from being compromised in the future. We understand that Ms. [redacted] has her concerns about placing new orders. Our billing team has cleaned up her account so she can replace the order. Ms. [redacted] advised that she has purchased the items elsewhere. For the inconvenience, we have issued a $25 EGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (4000, 7, 2014/08/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal billing security verification process. Our records indicate that Mr. [redacted]''s account did not pass [redacted] verification as he was using a different computer than the one our billing group has made adjustments on. As a result, his orders were cancelling. However, we have worked with our billing group to make adjustments on several of the different computers he has used with us. It is highly recommend that Mr. [redacted] continue to use the same computer he used for his most recent order prevent cancellation. In addition, we have issued him a $30 egift card to his email address to compensate him for the inconvenience he experienced. On August 12, 2014, we attempted to contact Mr. [redacted] at the number he listed in his letter, but he was not available. We sent him an email explaining these details and did not receive a reply back. At this time, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/17) */
We are working with [redacted] regarding this complaint but are requesting additional time to post our response.

Initial Business Response /* (1000, 10, 2015/12/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On August 27, 2015, Mr. [redacted] placed an order for a Norelco shaver and a grooming kit. When his order was placed, his payment information was authorized to ensure it was valid. Unfortunately, the shaver was out of stock and that part of the order was cancelled. The groom kit was picked and was ready for Mr. [redacted] to pick up. When we attempted to collect funds for the kit, our attempts were not successful and Mr. [redacted] was not billed for the item. The order was not picked up and was cancelled by the store. On October 5, 2015, a credit was processed in the amount of $16.81. However, since payment was not collected, the credit was issued in error. Walmart.com is not pursuing reimbursement for the credit and at this time considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed [redacted] purchased a Sam's Club egift card. The item page of this egift card clearly states "The recipient will receive this item via email within 48 hours (usually immediately)." Therefore, there is no guarantee that this item will be delivered at the same day of purchase. On December 12, 2014, we notified [redacted] about these details via email. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/03/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On February 13, 2016 Ms. [redacted] placed an order that included Purina cat food. Due to an error in fulfillment, the cat food was not processed and was not shipped. Since the cat food was cancelled, Ms. [redacted] was not charged for the item. We spoke with Ms. [redacted] and apologized for the confusion. We informed her she has only been charged for the cat food she received. For the inconvenience, we issued a $10 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/12) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time hse has taken to provide us with her feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed her [redacted] account and order history. We have confirmed that her order was delivered to her address on November 28, 2014, at 1:22PM. The package weighed 3 pounds, which included two Double Power Tablets. As a courtesy, we issued **. [redacted] a refund for her order on December 1, 2014 back to her original method of payment. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that his recent order for the FUJIFILM Black FinePix SXXXX XX MP 36x Optical Zoom Digital Camera was delivered damaged. As a courtesy, we have issued a refund for that order in the amount of $128.67. This will credited back to the original form of payment. Additionally, we thoroughly reviewed Mr. [redacted]'s Walmart.com account and due to his excessive return history, his account has been closed. Any future Walmart.com orders will be canceled. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly said that I wanted a refund to my AMEX card, the gift card is useless, exspecially if they closed my account. Additionally, they are holding me accountable for sending me nothing but damaged items. The only reason they have done this is because I submitted a complaint to you. You see they didn't respond to this complaint until the last day of the period. Therefore, obviously they have not made good on this.
Final Business Response /* (4000, 10, 2015/07/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. All refunds are processed back to the original form of payment that was used for the order. Depending on how Mr. [redacted] purchased those gift cards, he can dispute that charge with that financial institution if he wishes. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 15, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not proposing a solution! They are just showing me the gift cards! I cannot use them because they closed my account! So, why are they showing them to me when it is irrelevant? I cannot tell my bank to dispute the charges because the charges have already been taken out months ago. And I don't want to use them. I want it to be put on my AMEX card so I don't have to have anything to do with this business ever again. They are disgustingly pitiful, they are not even offering me a solution. This is no business!

Initial Business Response /* (1000, 10, 2015/12/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his lost/stolen Visa 100 Gift Card of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and we have refunded him for the lost order. He has placed a new order for another Visa 100 Gift Card and we have adjusted his order a total of $70.13 due to the delays and inconvenience. Mr. [redacted] has advised us that he received the order on December 22, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue is resolved but should NOT have taken over 8 telephone calls and many emails, including emailing the President & CEO of Walmart [redacted] and posting a blog post of my terrible experience on [redacted] Many other customers have had similar complaints about not receiving their Visa Gift Cards from Walmart just "Google" it and search the database on PissedConsumer.com, they have a theft problem where the Visa Gift Cards are being shipped out from.

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order for in-store pickup. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records show that Mr. [redacted] placed an order on November 23, 2015 for pickup in-store. Unfortunately, his order was not ready by the expected delivery date. Mr. [redacted]'s order was cancelled on December 5, 2015 and he was refunded. We reached out to Mr. [redacted] and apologized for this inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I wish to clarify that the order was a set of tires and that they were sitting in the store November 30th, 2015, seven days after I paid for them via PayPal. I tried repeatedly to pick them up from the store in [redacted], **, but was refused again & again over several days. On December 5th after hearing excuses about how my order could not be found and that it was still in processing, I demanded that the Manager either give me what I paid for or refund my purchase. He refused stating that my order was still in processing even though I paid for it two weeds prior and my order was sitting in the tire dependent with my name attached to it. I presented my receipt and informed him that I would not be bullied like this. I gave Walmart the day to resolve the problem and if it was not then I would cancel my payment that night. Walmart called Sunday, December 6th with an offer to sell the tires to me and give me a $25 gift card. I informed the rep that I received my refund and had already purchased tires elsewhere. I received the gift card in the mail about a week later.

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On November 21, 2015, Ms. [redacted] placed an order for a laptop for her son. Unfortunately, this order did not pass [redacted] payment verification process and was cancelled. Ms. [redacted] placed a new order but the authorization hold from her first order had not fallen off. We sent a request to Ms. [redacted]'s financial institution to have the authorization hold removed. Ms. [redacted] placed a new order for the laptop and was provided with an expected delivery date of November 25, 2015. Once the item shipped, the delivery date updated to November 27. Ms. [redacted] has been issued a 15% refund off her order total and we also issued a $30 eGift card for this inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order that was canceled. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Ms. [redacted]' account and order history. Our records indicate that the orders did not pass [redacted] finance screenings and caused her order to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. We left Ms. [redacted] a message with this information and we have not heard back from her. We apologize for the inconvenience she experienced while placing this order. In light of these events, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter is far from closed I just check with credit card company there still exist a pending charge for TV as Part # 1 of my compliant furthermore the issue of cancllation due to distance of gift verse sending that gift 142 miles away and the reason is far fetch and apalling
Final Business Response /* (4000, 9, 2015/03/04) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We spoke to Mr. [redacted] and issued him a $50.00 egift card for his troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for Revdex.com. Assistance. Matter has. Been. Resolved

Initial Business Response /* (1000, 15, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] wanted to take advantage of our new [redacted] credit card promotion and applied for a Walmart credit card. Upon approval the [redacted] is given a $35.00 credit toward their credit card balance with their first $75.00 on-line purchase. Ms. [redacted] was approved for the card and placed an order for a Samsung Smart HDTV. The order was canceled during our security verification. When we contacted Ms. [redacted] she had already purchased the television elsewhere. We apologize for any inconvenience this caused Ms. [redacted]. For the inconvenience, we sent Ms. [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 13, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a refund. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]' order was from TigerDirect, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the Tiger Direct support team about Mr. [redacted]' concerns and arranged for them to issue him a refund. On October 15, 2014, we contacted Mr. [redacted] directly and explained the refund arrangement we made with TigerDirect. During our conversation, Mr. [redacted] advised he received his refund and no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my refund back to my account
Thanks

Initial Business Response /* (1000, 5, 2014/05/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. As promised and requested we refunded Mr. [redacted] onto his Visa. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her late to arrive shipment of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] she has not contacted us back. We have researched her order that was placed on July 8, 2014 with promised expected delivery date of July 11, 2014. We have been experiencing system issues and this affected Ms. [redacted]'s order and the promised expected delivery date. According to FedEx's records the shipment was delivered on July 14, 2014 per FedEx Tracking#XXXXXXXXXXXXXXX. This order also shows returned at Walmart Supercenter#[redacted] of [redacted], WA. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried calling [redacted] back three different times and she was not available any of those times. Two of the times were within ten minutes of her call. I find it funny that now they are saying they have been having system problems when there [redacted] service team had no reasons or helpful response when I contacted them. I believe [redacted] was the supervisor I spoke with and [redacted] was the associate who had atrocious [redacted] service when I asked to speak with her supervisor. [redacted] was less than helpful as well offering no solution and blaming it the fact that I ordered after 5pm. I told him the system should recognize what time I was and give an arrival date accordingly. He had no response to that or to the fact it wasn't even shipped out until the day before it arrived. He also offered no help along with his failure to articulate an explanation. I do not remember which store [redacted] and [redacted] said they worked unfortunately.
So yes the air conditioner was returned but not before I had to take my bank account into the negative to keep my children from getting sick. The [redacted] service or rather lack there of just further cements in my mind that Walmart and Obama are ruining this country.
I will consider this matter closed for a $70 refund of my overdraft fees but I will not forget!
Final Business Response /* (4000, 14, 2014/08/06) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We would like to provide Ms. [redacted] with compensation due to the inconvenience and delay, but have not been able to reach her. If there is another number or email address for Ms. [redacted] we need have the update so we can communicate. Ms. [redacted] can contact me directly Monday through Friday, between the hours of 10:00 a.m. - 6:30 p.m. PDT. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his defective pressure washer and his exchange request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that his Karcher K3.690 Pressure Washer of order#XXXXXXXXXXXXX has broken and he requested an exchange. Because this order was fulfilled from the store's inventory, we partnered with the store's management team for resolution. The store has cared for Mr. [redacted] with an exchange. Mr. [redacted] has contacted back and advised he is satisfied with the resolution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/03) */
This has been resolved. I am very happy.

Initial Business Response /* (1000, 5, 2014/05/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancellation request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] requested to cancel both orders above on [redacted], 15, 2014, but the orders were too far in processing to cancel, therefore both orders shipped. We have refunded Ms. [redacted] $30.54 for her Walmart.com order. We have also partnered with TigerDirect and they have initiated a return label for Ms. [redacted]. We have also issued Ms. [redacted] a $31.00 gift card due to the inconvenience of her account being overdrawn due to this error. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she tried to cancel. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for Huggies Snug & Dry Diapers and Fresh Scent Quilted Baby Wipes. Her order showed in the order process state four days later. Mr. [redacted] canceled her order. She contacted [redacted] service and they were not able to help her. We would like to apologize for the inconvenience this caused her. We have escalated these issues to the proper department for review. Ms. [redacted] has received a full refund for $58.93 on July 23, 2014. We have also issued her a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com