Walmart.com

I ordered arrows off the website, paid for them and then went to pick them up from Walmart in [redacted] Michigan. Got to walmart and my order was for a 12 pack and they tried to give me 1. They refused to fill my order and told me walmart[redacted] was different then walmart. The associate got a manager and the all the store managers 7 or 8 surronded me and my kids like I was gonna do something. I guess I got a refund but they would not tell me what was refunded.

Initial Business Response /* (1000, 15, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 21, 2015, Mr. [redacted] placed an order for a DNP Skywalker Trampoline. Due to an issue at our fulfillment center the order shipped out incomplete. A replacement order was placed but due to holiday volume, the order was delayed. We are very sorry for any inconvenience that this has caused. Mr. [redacted] was refunded for his shipping charge and a $65.00 price adjustment was processed for the delay. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and (XXX) XXX-XXXX as well as via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delivery request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' order was shipped via USPS Smartpost and tracking# XXXXXXXXXXXXXXXXXXXXXX shows the shipment was delivered on Thursday, July 9, 2015. We have attempted to reach Ms. [redacted] on several occasions and have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/08) */
Walmart contacted me and sent out the item I had previously ordered free of charge and shipping. I told them that I wasn't looking for handouts and if they would have actually read and responded to my original complaints I wouldn't have had...

to go to the Revdex.com. I thanked Walmart for resolving the issue and accepted the item. Thanks for your help Revdex.com.

Initial Business Response /* (1000, 10, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her gift card order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Our records indicate that the gift cards shipped on Ms. [redacted]' order were activated. We attempted to deactivate them but found that they have been redeemed. As such, we are not able to issue a refund for the order. We contacted Ms. [redacted] to gather additional details but unfortunately she advised us that she no longer had the cards in her possession. For the inconvenience, we have issued a $25 eGift card and advised Ms. [redacted] that she would need to dispute the charges through her financial institution if she was seeking a refund for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase these cards are a Walmart credit card, so their response makes no sense. I contacted Walmart to get the refund, because I purchased it with their stores credit card. They would like to shuffle the complaint to the credit card company, but this card is issued by Walmart, so I am unsure why they csn't issue the refund. They continue to claim they are not responsible for the problem.
Final Business Response /* (4000, 14, 2016/02/12) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, we are unable to issue a refund for Ms. [redacted]' order because the gift cards that were purchased have been redeemed. We provided Ms. [redacted] with the telephone number to Synchrony. Ms. [redacted] will need to work with Synchrony directly if she wishes to file a claim. In light of these events, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/07/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On May 14, 2015, an order was placed for 12 SodaStream Diet Cola Sodamix, 500 ml. The whole order could not be fulfilled, so three (3) out of the 12 were cancelled. The remaining nine (9) SodaStream Diet Cola Sodamix, 500 ml were shipped out. Ms. [redacted] advised that she never received them, so we have issued a refund for those nine (9) soda refills and have confirmed with our billing team that she will not be receiving emails regarding this order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received [redacted] Revdex.com complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and rectify the...

error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve him again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 7, 2015, Mr. [redacted] placed an order for Reese's Pieces Candy. Due to an issue in our fulfillment center, Mr. [redacted] received product outside its sell-by date. The issue has been escalated to the appropriate department for resolution. We contact Mr. [redacted] and offered to replace the product, however he no longer needed it. Mr. [redacted] has been fully refunded for this item. We apologize for any inconvenience this has caused. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Business Response /*...

(4000, 16, 2014/11/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]' rebuttal arising from her original Revdex.com complaint. After reviewing her account records, we have confirmed that we sent Ms. [redacted]' a response on October 20, 2014 under incident XXXXXX-XXXXXX. We sent Ms. [redacted]' an apology and informed her that her concerns were heard under incident XXXXXX-XXXXXX. As a courtesy for the inconvenience, we have issued Ms. [redacted] a $30 egift card under order XXXXXXX-XXXXXX. We advised Ms. [redacted] to contact us if she still needs assistance. In light of this, Walmart.com considers this case closed. However, we will continue to assist Ms. [redacted] if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2015/03/11) */
Wednesday, March 11, 2015
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case# [redacted] Ticket No. XXXXXXXXXXXXXXX
Dear...

[redacted]
Thank you for notifying us of [redacted] complaint. This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response.
If you have any questions or need to provide further information regarding this complaint, you can either fax to my attention at (XXX)XXX-XXXX or call Walmart Dotcom at XXX-XXX-XXXX or by email them at [redacted]@walmart.com.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.
Final Business Response /* (1000, 20, 2015/03/29) */
Walmart.com received a Revdex.com complaint from Mrs. [redacted] regarding the lost in transit Mainstays Rug in a Bag Quatrefoil Area Rug, Teal/White of order#XXXXXXXXXXXX. We thank you for the opportunity to address Mrs. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Mrs. [redacted]' complaint, we reviewed her Walmart.com account and order history. The Mainstays Rug in a Bag Quatrefoil Area Rug, Teal/White was currently Out of Stock and could not be replaced at the time. We have contacted the manufacturer and ordered a complimentary Mainstays Rug in a Bag Quatrefoil Area Rug, Teal/White. Mrs. [redacted] also advised us that when she received the Mainstays Quatrefoil Olefin Area Rug; Color: Teal/Ivory; Size: 7'5"x9'5" of order# XXXXXXXXXXXXX, it was damaged. We have replaced the Mainstays Quatrefoil Olefin Area Rug; Color: Teal/Ivory; Size: 7'5"x9'5. As such, Walmart.com considers this matter closed.
Again, we thank Mrs. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

I respond via cellphone, I hit the send button. Walmart has issued a credit of $50 for the damages that occurred during shipment. The complaint, at this point, is resolved.

Initial Business Response /* (1000, 5, 2014/09/10) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Business Response /* (4000, 10,...

2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On September 10, 2014 and September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter, but she was not available. In addition, we sent her an email to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 17, 2015/02/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] did not receive a refund from her local store. We issued Ms. [redacted] a courtesy refund of $14.11 for her order back to her original method of payment. On February 9, 2015, we left a message on Ms. [redacted]'s phone explaining these details and provided our direct phone number so she could contact us if she still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/03) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order she placed on February 12th, 2014. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] will need to contact [redacted] for further information on her account. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/02/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]’ concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]’ complaint, we reviewed her Walmart.com account and order history. After reviewing her account, it shows that the initial order was sent to the old address, so we issued a refund in the amount of $1240.31 on 6/2/2013 for the full order. Ms. [redacted] contacted our customer service team and stated she was able to retrieve the items; however, she didn't receive the For Dummies - Canon CLI-8 Black Inkjet Cartridge, the Faded Glory Women's Ada Wrapped Wedge Sandals, and the Formula Giant Floral Reversible Comforter Set with Sheets. She advised us to manually bill her for the items she did receive, which we did on 6/15/2013 in the amount of $1154.27. Within the items she did receive, she wanted to return the bean bag chair. Our customer service team issued a calltag to have her return the bean bag chair to us.
We do see that the bean bag chair was returned to us, but a refund was not issued. We contacted our billing team to manually refund her for the bean bag chair. We have issued a refund for $22.09 for the 88'' Mircomink Bean Bag she returned to us.
Ms. [redacted] also advised that she wanted to get the bike she purchased repaired, but was not able to because it shows the initial order was refunded, and therefore, she was requesting a receipt for the manual bill that was processed on 6/15/2013. We emailed Ms. [redacted] with the receipts showing the manual bill of $1154.27 and the refund for $22.09. We have tried to contact Ms. [redacted] on 2/4, 2/6, and 2/10 via email, but have not heard back from her regarding repairing her bike. In light of these events, Walmart considers this matter closed. If Ms. [redacted] has any questions, she can contact us directly.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time or email us at [email protected]
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that the walmart is being fraudulent because I did not tell them. bill me manually, I do not work for walmart and do not know there practies. Second of all I would have preferred a correction on my account so that it reflects the itemized purchases that I made.what I received was pretty much a total amount of the items I did receive. Third I purchaA bike with a warranty and in order for me to get the item repaired or refunded I have to go through the warranty department and not through walmart, what I need from walmart is an itemized bill statement to say that I purchased a bike as well as a warranty. Walmart wants me to send a bank statement And a copy of my repair bill. That is not included in the warranty that I paid for. Fourth of all I have been replying back to [redacted] from walmart and all the emails have been returned in which I have proof

Initial Business Response /* (1000, 10, 2014/03/20) */
RE: [redacted]/ Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records. Unfortunately, Ms. [redacted]'s package was lost during delivery and caused her order to cancel. However, we have confirmed that she purchased another television at her local Walmart store at a discounted price. We attempted to call Ms. [redacted] at (XXX) XXX-XXXX on March 20, 2014, and left her a message. We wanted to formally apologize for the inconvenience she experienced and assure her concerns have been forwarded to the appropriate department. In addition, we sent her a $50 egift card under order XXXXXXX-XXXXXX to compensate her for the inconvenience. We sent her an email under incident XXXXXX-XXXXXX with this information and advised her to contact us if she still needed assistance. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to be provided with a $50.00 Visa or Mastercard Gift Card NOT an "egift card". My middle ground would be to be provided with a physical gift card.
Final Business Response /* (4000, 14, 2014/04/11) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. [redacted] M. [redacted]'s rebuttal arising from her original Revdex.com complaint.
On April 11, 2014, we attempted to call Ms. [redacted] to inform her that we issued her a $50 Walmart egift card to help her purchase a $50 Visa gift at at Walmart.com or her local Walmart store. We also sent her an email with these details and advised her to call us if she still needed assistance. We have not heard back from her. In light of this, Walmart considers this case closed.
Again, we sincerely apologize for the inconvenience Ms. [redacted] experienced. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/11/25) */
Thursday, November 25, 2014
Filed Electronically
Revdex.com
XXXXX [redacted] XXXXX
RE: Revdex.com Complaint Case #[redacted] Ticket No. XXXXXXXX
Dear [redacted],
Thank you for your...

correspondence regarding [redacted]'s recent experience at one of our Walmart stores.
Our goal is to assist him and research his concern. We would request at this time the store's four digit ID number found on any receipt from the store or the correct store address so that we can react to Mr. [redacted]'s concerns with more specificity.
We appreciate your assistance in obtaining this information.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.
Initial Consumer Rebuttal /* (3000, 13, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the store number is [redacted] and the address is [redacted] XXXXX
Final Business Response /* (4000, 19, 2014/12/15) */
Monday, December 15, 2014
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] XXXXX
RE: Revdex.com Complaint Case# [redacted] Ticket No. XXXXXXXX
Dear [redacted]
I am writing you in response to the above referenced complaint.
Our store manager's number one priority is our [redacted]'s satisfaction. Store Manager [redacted] contacted [redacted] and they report this complaint has been resolved at store level to [redacted] satisfaction. [redacted] advised Mr. [redacted] was trying to price match with Amazon and the items were sold by third party. She advised Mr. [redacted] Walmart does not price match with third parties. For the inconvenience and rude treatment Mr. [redacted] received, [redacted] is mailing him a Walmart Gift Card.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.
Final Consumer Response /* (4200, 21, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok that's not what I was told and that is not what the price match policy says(at the time of store visit). I am happy with the stores attempt to resolve this situation once it is completed. Unfortunately I'm not satisfied with the poor response on here. Wal mart has very poor [redacted] service and training. I would like to thank [redacted] for her exceptional [redacted] support.

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] had placed an order which included 10 Medium Colgate Toothbrushes. Unfortunately, due to an error in fulfillment which has been addressed, he received 10 Soft Toothbrushes. He returned these for a replacement but the replacement orders were sent with incorrect items as well. We have issued a refund for the Toothbrushes and advised Mr. [redacted] that he may keep or donate the items still in his possession. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding the cancellation of order#[redacted] and her request for authorization hold removal. We thank you for the opportunity to address [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. Original orders#[redacted] and [redacted] both have been successfully cancelled. We have also contacted [redacted]' bank and had all pending authorization hold removed from her account as requested. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders for the Mario Amiibo - Gold Edition - Walmart Exclusive (Nintendo Wii U or 3DS). We thank you for the opportunity to address Mr. [redacted]'s concerns...

and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and advised that his orders were not cancelled due to inventory, but due to security issues. We have advised and educated Mr. [redacted] that when he attempted to place several orders using different shipping addresses and payment information our system was unsure if he was placing the orders and cancelled them for his safety and security. We are currently Out of Stock of the Mario Amiibo - Gold Edition - Walmart Exclusive (Nintendo Wii U or 3DS) and do not have any units on hand. We have advised Mr. [redacted] that when he attempts to place another order, he will need to use the same device and method of payment as one of his orders. For the inconvenience, we have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com