Walmart.com

Initial Business Response /* (1000, 11, 2015/01/16) */
Walmart.com received a Revdex.com complaint from Katherine [redacted] regarding her order for a tablet she place on black Friday. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] received her tablet damaged. We have issued her a $30.00 eGift Card to purchase a new tablet at the same price as Black Friday. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the gift card. Thank you.

Initial Business Response /* (1000, 5, 2015/04/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. Laker's complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. Laker's local store would not accept her tablet for return since it was past the return window. We notified the store management group about Ms. [redacted] concerns to prevent this issue from happening again in the future. On April 22, 2015, we communicated with Ms. [redacted] and issued her a courtesy refund for her order. During our conversation with Ms. [redacted], we confirmed she no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order she placed on December 1st. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] was issued a refund in the amount of $198.19 on December 8th. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding the authorization holds for his cancelled order#[redacted] and [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have made several attempts to reach [redacted] to provide resolution and have not had any response. In order to provide the best resolution possible we will need to speak with [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/08/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his canceled order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was canceled since the vacuum he ordered was out of stock. However, we understand the frustration Mr. [redacted] has been through. That is why we have arranged to send him a courtesy $30 egift card to help him with his next purchase. On August 7, 2015, we communicated with Mr. [redacted] via email and explained these details. Mr. [redacted] accepted our offer to send him the $30 egift egift card. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged/defective plate of Better Homes and Gardens Rave 16-Piece Square Dinnerware Set, Red of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms....

[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have escalated Ms. [redacted]'s issue to the manufacturer, [redacted] for resolution. At Walmart.com fulfillment centers we are not allowed to open boxes and send individual parts to customers. We ship all items as the manufacturer has requested. [redacted] will be following up with Ms. [redacted] and providing final resolution. We have attempted to reach Ms. [redacted] on several occasions, and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the opportunity to speak on the phone with a representative of [redacted], and told her what was going on. I also addressed to her, that upon washing my new dishes, one of the mugs has a bubble that surfaced, and they are supposed to be dishwasher safe. Today I got a package with a replacement plate that has scratches on it, and no mug, so she was not listening, or failed to tell me how to address this matter separately if that is what I need to do. All I want is what I paid for, a set of complete dinnerware that is without defect.
Final Business Response /* (4000, 15, 2015/02/23) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] has advised us that she received the replacement mugs and dessert plate from [redacted], but there were defective also. We contacted [redacted] on her behalf and replacement mugs and dessert plates have been ordered. [redacted] has advised that they are not expecting any of the replacement items back. We have advised Ms. [redacted] that if she has further issues regarding the Better Homes and Gardens Dinnerware set to either contact [redacted] or Walmart.com. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 6, 2015/10/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order which was not ready as indicated online. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Typically, orders that are placed for same day pickup are available within 4 hours. Unfortunately, due to a system issue, Mr. [redacted]' order was not processed in a timely manner. For the inconvenience, we sent Mr. [redacted] a gift card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/07) */
May 7, 2014
[redacted]
XXXXX [redacted] Dr.
Cypress, TX XXXXX
Case # XXXXXXXX
Ms. [redacted],
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro...

Washington DC & Eastern Pennsylvania, under the above referenced file number. Your complaint was filed against Walmart and forwarded to N.E.W. for reply. I would like to offer my apology that your experience with N.E.W. did not meet your expectations.

N.E.W. Customer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.W. offers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience.
N.E.W. strives to provide world class customer service. Each call or letter that comes into N.E.W. regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
According to your complaint filed with the Revdex.com, your sister purchased a tablet for her child with a 2 year extended warranty which did not sufficiently provide replacement protection after a claim was submitted. You expected the 2 year plan to provide extended coverage to a new tablet purchased by your sister after she received a full reimbursement for the original covered device.
The desired resolution listed in your complaint is for the original product to be replaced and have the protection plan transferred to the new device.
A review of your service history for the replacement plan you purchased has been completed. The research revealed a claim was submitted January 27, 2014 for a tablet your sister purchased at Walmart.com December 16, 2013. The purchase price paid for the tablet was $49.99. A prepaid shipping label was provided so that you could send the tablet to N.E.W. Once N.E.W. confirmed the tablet was in route, the reimbursement request was submitted and approved for the purchase price paid plus sales tax for a total of $54.11.
The terms and conditions of the replacement plan stipulate that if the plan is utilized and a full reimbursement for a product is provided then the terms of the plan shall be considered fulfilled. The plan provides for one reimbursement within the time frame of the plan. The plan was not designed to provide unlimited claims and reimbursements for two years. The plan exists for two years or until it is utilized in full, whichever comes first. I've provided a copy of the Limit of Liability section of the terms and conditions for the plan your sister purchased.
Limit of liability: For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2) reimbursement for authorized repairs or (3) the price that you paid for the product. The total liability under this Plan is the purchase price you paid for the product; in the event that the total of all authorized repairs exceeds the purchase price paid for the product, we shall have fulfilled all of our obligations under this Plan.
N.E.W. values both you and your sister as customers and we regret that your experience has been less than satisfactory, however we remain unable to fulfill your desired resolution to add the extended plan to your sister's new tablet. I hope this response provides you with the necessary information to close out this complaint filed against N.E.W. If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Regards,
[redacted]
Compliance Coordinator, [redacted]@asurion.com
voice (XXX) XXX-XXXX fax (XXX) XXX-XXXX

Initial Business Response /* (1000, 6, 2015/05/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] placed an order for several video games and a laptop charger on April 14, 2015. The order was shipped in two boxes. Per the tracking details, both boxes were delivered to Mr. [redacted]'s delivery address on April 15, 2015. We're sorry to hear he didn't receive the items. Due to Mr. [redacted]'s return history, we will not be issuing refunds for this order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding her refund request for order#[redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. We have researched **. [redacted]'s order and she was refunded $40.00 directly on December 7, 2014. When her order shipped on December 8, 2014 she was billed $106.98. On January 5, 2015 we refunded **. [redacted] an additional $5.50. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. and Mrs. [redacted]'s concerns and appreciate the time they have taken to provide us with their feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to issues with the packaging, the items he was ordering were damaged in transit. Once the issues were brought to our attention, they were addressed and the items were removed from our site. A full refund has been issued for the order. Additionally, for their inconvenience we sent a $50.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. and Mrs. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While we have been given a refund, we are still receiving threatening emails informing us that we need to return products we NEVER received. The emails state that we will be charged unless we return the products; this is impossible considering they have NEVER been in our possession.
In addition, we were given an E gift card, however, the amount was for $25.00, rather than $50.00.
Final Business Response /* (4000, 9, 2015/12/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize for the poor experience Mr. [redacted] had to endure while returning his order and have stopped the email correspondence requesting the items be returned. For the inconvenience Mr. [redacted] was sent an additional $25.00 eGift card. We have tried to reach Mr. [redacted] several times to discuss this matter by phone and via email but have been unsuccessful.
In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding her defective RCA 10.1" Tablet 16GB and her refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and apologized. We have also issued Ms. [redacted] a full refund in the amount of $139.74. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 6, 2015/12/08) */
My issue has been resolved! I actually heard from a [redacted] Care Rep from Walmart.com the next day. The Rep was very understanding and willing to work on getting my issues resolved. It did take a few more days than I would have liked...

but at least this person gave me the correct information and steps to take to get the matter resolved. The issues that I was having with them initially were clearly not handled properly and they admitted that I was given a lot of false information about how the process would and should have gone. It ended up that I never should have had been told that I need to activate my card being that it was under the $250 mark, which was the issue I tried to explain on the initial call but my comments were not taken seriously. They found out that my card was never activated before they sent it off. They had to contact the card company which had to verify I did pay it and ask me for a skew of numbers they needed to get it activated. Not only did Walmart.com make this happen they also reimbursed the shipping fees I paid for but did not resolved from another initial call I made because they were late on delivery. They told me they never should have told me they can reimburse my credit card and instead they should have have just sent me a store credit. So she made sure I received that and she also sent me an additional store credit to use at my disposal. It is sad that I had to go through so much hassle over a card and that some representation for the company refused to do their job properly. Maybe because they were ill trained or they were in a rush and would say anything. But I am thankful for the fact that I decided to reach out to the Revdex.com which in turn made my complaints known to the proper party to make [redacted] satisfaction was getting addressed and also make what was wronged right again.

Initial Business Response /* (1000, 5, 2016/02/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his defective Netgear N150 Wireless Router of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that the router is defective and that the Manufacturer Netgear would not cover the shipping costs to send it in for warranty service. For the inconvenience, we have refunded Mr. [redacted] $25.97 for the router and the service plan. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am fully satisfied with Walmart's actions and consider the issue resolved.

Initial Business Response /* (1000, 5, 2015/01/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for gift cards. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate the gift cards have been redeemed and Ms. [redacted] is disputing the charges with her financial institution. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart OWES me either the gift cards or a refund. I DID NOT RECIEVE THEM. It is THEIR responsibilty to make sure that they are delivered TO ME. They CLAIM they delivered them....but to WHO???? Obviously to the wrong address OR they were carelessly left at my front doorstep....which is entirely irresponsible because active gift card are the same as cash and SHOULD NOT BE left out to be stolen. They should be delivered with a signature confirmation. Walmart blatantly refused to answer my emails for almost a week before telling me that I was just out of luck and that there is nothing that they will do. They LIED and said they could not track the gift cards....they would answer NO questions. I don't know whether I am more upset about losing $150 or about the lack of [redacted] service and how they treated me. There is no excuse for either.
Final Business Response /* (4000, 11, 2015/01/22) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We sincerely apologize for the troubles this has caused her. Our records indicate the gift cards were delivered and redeemed. We advised Ms. [redacted] to contact her financial provider for further assistance. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for LEGO Jurassic World for Xbox 360 to be delivered to her local Walmart. Due to a shipping error, Ms. [redacted]'s order was delivered to the incorrect Walmart location. This issue has been escalated to the appropriate department to be addressed. We apologize for any inconvenience that this has caused. Our records show that a new order was placed and shipped to Ms. [redacted]'s local Walmart. We have attempted to contact Ms. [redacted] several times at XXX XXX-XXXX and by email however we have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a foosball table. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate Mr. [redacted]' order was delivered on December 23rd. We apologize that is was delivered a a few days late. We have issued him a $15.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. Grigg for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please refer to additional information that I added on 12/29/14. Thanks.
Final Business Response /* (4000, 15, 2015/01/12) */
Walmart.com received Mr. [redacted] additional rebuttal arising from her original Revdex.com complaint. Our records indicate his order was delivered on December 23rd. We sincerely apologize that Mr. [redacted] item was delivered damaged and the inconvenience this caused him. We have issued him a $25.00 egift card for his troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed for a trampoline. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she informed us that she has received her full refund. We apologized for the trouble she experienced with her order, as well as with [redacted] service. We issued her a $50.00 eGift Card for her troubles. Ms. [redacted] is happy with the outcome. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The employee I spoke to was very kind and I appreciate that. I was issued a gift card and told the trampoline I ordered is back in stock. I declined reordering the trampoline, as I will still never order again from Walmart. However, I do appreciate the [redacted] service representatives apology and desire to rectify the situation. If the situation had been handled this way in the beginning, I would not have needed to file a case. It took filing with the Revdex.com to finally speak to a person and get some answers.

Initial Business Response /* (1000, 5, 2015/07/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order delivery was delayed with the carrier. We also confirmed that a refund was processed for Ms. [redacted]'s shipping charge on June 30, 2015. In addition, we forwarded Ms. [redacted]'s concerns regarding the difficulties she experienced locating our contact information from our site and receiving assistance from our [redacted] care group to the appropriate departments to be reviewed. On July 1, 2015, we called Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and explained these details. As a courtesy for the inconvenience, we issued Ms. [redacted] a $20 egift card. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
I heard from Walmart this morning about Complaint Case #XXXXXXXX. I receive a refund and was able to tell them how frustrating the website was and that I was not able to contact anyone. I'm not sure the complaint about the website will go anywhere, but they are to send me a $20 gift certificate for my trouble.
I consider the case resolved.
Thank you for your help.
[redacted]

Initial Business Response /* (1000, 5, 2015/05/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records show that we have received her return on 4/24/15 at 1:00PM. We have contacted our fulfillment team and they advised that any jewelry that is received at the return center is boxed up and sent to the jewelry center for processing. This has been escalated over to them. A refund of $19.36 and $19.41 have been processed back to Ms. [redacted]'s original form of payment. For the inconvenience, we issued a $15 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com