Walmart.com

Initial Business Response /* (1000, 10, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was issued a full refund on October 30th for $140.53. The refund will post back to the original payment within five to seven business days. We apologize to Ms. [redacted] for experience she had with Customer Service. We have escalated her concerns to the proper department for review. Also, we reached out to Ms. [redacted] on October 30th and have not hear back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2016/03/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On February 2, 2016, Mr. [redacted] preordered Fire Emblem Fates for Nintendo 3DS. The street date for the video game was February 19, 2016 and was delivered to Mr. [redacted] on February 23, 2016. For the inconvenience caused to Mr. [redacted], we issued a $10 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we immediately took corrective action to rectify her issue. We attempted to call her at (XXX) XXX-XXXX on February 17, 2014, but she was not available. We sent her an email under incident XXXXXX-XXXXXX and offered to send her a $50 egift card if she decided to keep her original television order. We also offered to return her television and help her with a new television order. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2014/09/29) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted]' was inconvenienced in his attempts of receiving the price error that was listed. That is why we have arranged to sell him the same laptop or a comparable laptop at a discounted price. On September 29, 2014, we spoke with Mr. [redacted] directly. We apologized for the inconvenience and assured him that his concerns regarding the negative experience he received from our customer care group was forwarded to the appropriate departments to be reviewed. During our phone conversation, Mr. [redacted] advised that he would call us back when he finds a laptop he is interested in so we can complete our arrangement to issue him a discount. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted]’s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.After Walmart.com received [redacted]’s complaint, we reviewed her account and order history. On September 18, 2016, [redacted]’s placed an order for a Diamond Home 10022 Roll Top Bread Bin. This item was shipped and sold by one of Walmart.com’s Marketplace Retailers, UnbeatableSale. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
 
When an order is placed, an authorization hold is immediately placed on the method of payment used. On the October 11, 2016, Unbeatable Sale cancelled the order. When an order is cancelled, this authorization hold must be released by the customer’s financial institution in accordance with their policies. We notified the UnbeatableSale support team about [redacted]’s credit for the cancelled order, but have not heard back from them. As a courtesy, we have issued a full credit for the bread bin in the amount of $21.16. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/07) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 5, 2014/06/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue she had with a Straight Talk card she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us she received links that she could not open. She notified Customer Service and they advised her they would be sending her a new link. The link she received was for router minutes. We apologized to Ms. [redacted] for the troubles this has caused her, and issued her a full refund for $32.61. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/30) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that her Verizon phone card was emailed to her on December 19, 2014, but she was not able to validate her phone card until four days after. On December 30, 2014, we issued [redacted] a one-time courtesy refund for her order. On this day, we sent [redacted] a follow up email explaining these details and advised her to contact us if she still needs assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (2000, 12, 2015/01/06) */
This case has been settled thank you

Initial Business Response /* (1000, 5, 2015/08/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 19, 2015, Mr. [redacted] placed for an order a Microsoft Surface Pro 3 256GB Windows 8.1 Pro Intel Core i7. The item was returned back to us. Due to the amount of the refund, additional research had to be done before the refund check could be processed and sent. We have escalated this to our billing team who has sent an emergency check on August 6, 2015. We do apologize for the inconvenience this has caused Mr. [redacted]. Mr. [redacted] should receive the check within five business days. Additionally, we have escalated all coaching opportunities to the appropriate team to review and address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt attention to this inquiry.

Initial Business Response /* (1000, 10, 2014/12/21) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments....


After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that our billing group has made arrangements to settle a payment with [redacted]. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 7, 2014/12/21) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received **. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed that **. [redacted] purchased a Black Friday sale item under order and requested to price match the Cyber Monday price. Per our Price Matching Policy, [redacted] will not price match items purchased on [redacted] between Thanksgiving and Cyber-Monday. On December 14, 2014 we notified **. [redacted] about these details. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm still not sure why the time of year matters. They advertised a low price on one day of 69.99, and three days later lowered it by 20.00 to 49.99. Now, the EVERYDAY LOW PRICE is 49.00. So basically I could have purchased the same product anytime after Black Friday and gotten the same product for 20.00 less. My wife and I do not accept Walmart's response and are still looking for the 20.00 difference.
Final Business Response /* (4000, 11, 2014/12/30) */
RE: [redacted]/Revdex.com Case
[redacted] received **. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
Although, our Price Matching Policy confirms we do not price match during Thanksgiving and Cyber-Monday, we have issued **. [redacted] a one-time courtesy refund of $20 back into his original method of payment. On December 30, 2014, we sent **. [redacted] an email explaining these details. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 13, 2015/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: Your company has yet to respond to the multiple lies of the Customer Service. I just want an explanation why such a huge company would treat a customer this. Way, I do not even care about the Gift Card.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order with one of our Marketplace retailers, Christmas Central. When products are ordered from a Marketplace Retailer, all claims are typically handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Our records indicate that a refund was processed on January 6, 2016. We have attempted to contact Ms. [redacted] via phone and email and have not been able to reach her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to have the Barcelona Convertible Futon Sofa Bed and Lounger with Pillows, Multiple Colors; Color: Black of replacement order#XXXXXXXXXXXXX shipped faster....

We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s replacement order#XXXXXXXXXXXXX was fulfilled and shipped Site to Store. Once an order is placed we are not able to make any changes. We have spoken with Ms. [redacted] and she confirmed she picked up the futon on January 15, 2015. For the inconvenience I have credited Ms. [redacted]'s $50.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her pick up request of the Summer Escapes 24' x 48" Metal Frame Swimming Pool . We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and issued a freight call tag to pick up the pool. Ms. [redacted] contacted us on September 4, 2015 and advised us that the Summer Escapes 24' x 48" Metal Frame Swimming Pool had been picked up. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The freight company was sent out and removed the old pool from my property.

Initial Business Response /* (1000, 5, 2015/01/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted] tried to return his tablet after it was past the 15 day return window . However, as a courtesy, we have processed a return for Mr. [redacted]'s tablet and issued him a refund. On January 5, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart stated I would receive a refund within two weeks but I have still not received it.
Final Business Response /* (4000, 10, 2015/02/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that Mr. [redacted] was refunded on January 27, 2015 under PayPal ID: 6SCXXXXXVCXXXXXXP. On February 2, 2015 and February 3, 2015, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We sent him an email explaining the details above and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 11, 2015/02/04) */
I have received the refund and consider the case closed satisfactorily.

Initial Business Response /* (1000, 7, 2015/04/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed the Xbox One bundles for the month of March 2015 that were listed on our web site. We have confirmed that the Halo Bundle was not advertised with an additional game of choice. Therefore, we are unable to issue Ms. [redacted] an additional game. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The package was advertised with an additional game in the package details. I have screenshots of this advertised price and was told by a [redacted] service rep that it was advertised as I saw and the company was falsely advertising. Walmart.com is being dishonest and unaccountable in their response; based on sheer principle I am unable to accept their response and consider the issue resolved.
Final Business Response /* (4000, 14, 2015/04/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On April 17, 2015, and April 20, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding recent unauthorized orders on her account. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate three orders were placed on September 19, 2015 using a gift card stored on Ms. [redacted]' account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As a one-time courtesy, we sent Ms. [redacted] a physical gift card to replace the funds that were used. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his cell phone order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records show Mr. [redacted] placed an order on February 6, 2016 for Pick Up Today. Due to system issues at the store, the order incorrectly updated to an out of stock status. The order was updated and Mr. [redacted] was given the option of purchasing the phone or receiving a refund. Mr. [redacted] requested a refund and this was processed at the store. Mr. [redacted] has been provided with our contact information, should he have any further questions or concerns. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 7, 2015, Ms. [redacted] placed an order for two Mainstays Wood Bookcases. She later contacted our [redacted] service department to advise that she was missing the hardware required to assemble one of the bookcases. Our agents are not able to send out just the hardware, so a replacement order was placed. We apologize for any inconvenience this has caused. We have tried to reach Ms. [redacted] at (XXX) XXX-XXXX and by email several times to discuss this issues and have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com