Walmart.com

Initial Business Response /* (1000, 10, 2014/09/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that the Walmart egift cards from Ms. [redacted]'s order were redeemed by the recipient she emailed them to. Unfortunately, we are unable to issue refunds for egift cards that have been redeemed. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Lastly, we were unable to identify any reports of the error Ms. [redacted] experienced in our system. However, as a courtesy, we have arranged to issue her a discount towards a new order of Walmart egift cards. On September 2, 2014 and September 3, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left a message and sent her an email notifying her to contact us if she accepted our offer or if she needed additional assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've tried returning the call several times, each time, no answer. I did not leave a message in the general mailbox, prefer to speak to someone. Also, I never recieved an email concerning this matter. My concern as I stated in the complaint, I purchased 2 gift cards, for 2 different people, they both went to 1 person. If that person used both gift cards, I have NO WAY of know when, how, and why. That isn't and shouldn't be the concerns of a person if u give them a gift card. I don't need a discount on anything from Walmart as I will not shop with Walmart ever again. This situation is horrible. I wanted to purchase school supplies for 2 parents I met on a train, I don't know these ladies, I had their names and email addresses. There is a problem on your website that caused this horrible experience and I hope nobody on this planet has to experience this situation. Then to be told by a customer service rep to ask the person who received both cards to give 1 to the other, unacceptable. Horrible practice for america's #1 retailer, horrible, unfair, and unacceptable. Unsatisfactory customer service.
Final Business Response /* (4000, 15, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On September 12, 2014, we spoke with Ms. [redacted] at XXX-XXX-XXXX. We apologized for the inconvenience and assured her concerns were heard. We notified Ms. [redacted] of our attempted call and email that was sent under incident #XXXXXX-XXXXXX. In addition, as a courtesy, we issued her a $75 egift card under order XXXXXXX-XXXXXX on September 12, 2014 to compensate her for the inconvenience. During our conversation, we have confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 17, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this resolution, it will serve as the missing gift card the inital complaint was for. Thanks for everyone's assitance in this matter.

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. A shipping error occurred and her DVD was shipped to a store in another state. We have refunded Ms. [redacted] in full for the DVD. She had an additional order for a toy which was re-ordered and Ms. [redacted] received her item. As compensation for the issues surrounding her order, we have sent Ms. [redacted] a $25 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/11) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for Hello Upstream. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We apologize to [redacted] for the inconvenience she experienced with her order. [redacted]'s order was shipped on December 10th to her local store. The [redacted] tracking number is [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted my local Walmart & they cannot locate my order.
Final Business Response /* (4000, 9, 2014/12/23) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have left message for [redacted] on December 22nd and December 23rd and have not heard back from her. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/06/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed with our Merchandising team our site has been updated. Our site states it is down alternative which is what it is. Polyester fibers are manufactured to "feel like" down which is a very common industry term. We apologize for inconvenience this caused Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not completely satisfied with that explanation. That is not the only issue. If they would have taken the time to read, there were two issues. They also claim the comforter is reversible, which it is not. I completely understand what "polyester" is. Industry standard, or not, the item was deceptively advertised. I have included all my emails on this issue (with photos) in the email thread. I want a second response as to why "Reversible" was not addressed. In my original email "[redacted] C" with Walmart.com [redacted] care already apologized for "the item being listed incorrectly." I do not want to see the item on their website with "Reversible" or "Down" in the header. That is my resolution. I will wait on the response as to why "Reversible" was labeled?
Final Business Response /* (4000, 9, 2015/06/15) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. The site has been updated with accurate information. We apologize to Ms. [redacted] for not addressing the reversible issue when we received the Revdex.com complaint as the site did not say reversible at the time. We have issued Ms. [redacted] a $10.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have updated and corrected their website. Thanks

Initial Business Response /* (1000, 6, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
...

Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Gift Cards or use of any Gift Cards by third parties through their Walmart.com account. However, as a one-time courtesy, we have issued Ms. [redacted] a one-time courtesy gift card. On July 27, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. We assured Ms. [redacted] that our system has not been breached or compromised. However, as a courtesy for the inconvenience, we have issued Ms. [redacted] a one-time courtesy $80 Walmart Gift Card under order XXXXXXXXXXXXX to her mailing address. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did speak with them and we did agree about the gift card, however according to the 5 page transaction I received from Walmart security there was a breach of security.

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for a PIXMA MG2420 Wireless Inkjet Photo Printer. Our records show that this item was processed and shipped by our marketplace retailer, TigerDirect. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. TigerDirect is researching this error and will make corrections accordingly. We have escalated this over to TigerDirect and they have advised they are not able to process an exchange and therefore refunded Ms. [redacted]'s order. We do apologize for the inconvenience this has caused Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was cancelled as the item he ordered was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have arranged to issue him a $30 egift card that he could use online or in-store to help him place another order for the same item. On June 29, 2015, we spoke with Mr. [redacted] at (XXX) XXX-XXXX and explained these details. Mr. [redacted] accepted our offer and we issued him a $30 egift card under order XXXXXXX-XXXXXX. During our phone conversation, Mr. [redacted] confirmed he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. Najaroo for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with the warranty company for his TV. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We provided Mr. [redacted] the contact information for SEIKI manufacturer. We have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider closed sorry. I am in class all this week for 12 hours a day and am unable to reach back out due to real life issues.
I still feel Walmart is aiding this company in shafting the average person. They are selling these TV's from a company that does not honor their warranty or have any regard for their customers. Walmart had no problem taking my money for this TV and because Walmart chooses to use a shady vendor I am to pay? How is it fair my family is without a TV? Guess this is another example of the high price of low living.
I am not asking for much just Walmart to do the right thing and 1. Stop enabling this company to screw over the average person and 2. make right what is wrong.
Final Consumer Response /* (4200, 16, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That email address is invalid and does not work. I have left 33 voice mails at that number and no call. I hold Walmart responsible as they sold me the TV. This company is ripping people off and Walmart is adding them.
Final Business Response /* (4000, 19, 2015/01/28) */
Walmart.com received [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] will need to contact [redacted] in regards to his TV. The email address for [redacted] is [redacted]@seiki.com and the phone number is X-XXX-XXX-XXXX. If you send an email they state they will respond within 24 hours. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request for more information on how the Pick Up Today process works. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to the fact that Mr. [redacted] 's Pick Up Today order was cancelled, we partnered with the management team of Walmart [redacted] of [redacted] in order to provide the best resolution possible. Mr. [redacted] was contacted by the management team of the store and has been educated on how the Pick Up Today process works. Mr. [redacted] has contacted me back and advised that he understands the system has checks and balances to finalize and confirm an order, and that he accepted the apology from the management team. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a Straight Talk card he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] canceled his order for a Verizon Wireless card, and his credit card was never charged. We apologize that customer service was unable to help him. We have escalated his concerns to the proper department for review. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 20, 2015, Mr. [redacted] placed an order for a Dream On Me Toddler Day Bed, Cherry. Per the order, the item shows it was shipped. The expected delivery date pasted and Ms. [redacted] did not receive her order. We have escalated this to our fulfillment team and they advised that they never received the package to ship. We have issued a replacement to Ms. [redacted] and for the inconvenience issued a $50 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding Site to Store order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s original Site to Store order#XXXXXXXXXXXXX for the Holmes 38" 8-Speed Tower Fan was lost in transit. On October 11, 2014 Mr. [redacted] was issued replacement order#XXXXXXXXXXXXX. Mr. [redacted]'s replacement order was picked up October 20, 2014 from the Walmart Supercenter#1124 of Hartselle, AL. We have made several attempts to reach Mr. [redacted] by phone and email with no avail. If there is still an issue that needs to be resolved, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we...

reviewed his/her Walmart.com account and order history.  [redacted] order was from Unlimited Cellular, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Unlimited Cellular support team about [redacted] concerns and that she was requesting to be refunded for the keychain that she did not receive.  On October 4, 2016, we contacted [redacted] directly and explained that we escalated this issue to Unlimited Cellular for resolution. Unlimited Cellular has refunded [redacted] $30.56 after she initially contacted them directly on November 2, 2016. In light of this, Walmart.com considers this matter closed. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/11/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order for a 1 carat round diamond ring that she claims has been returned. We thank you for the opportunity to address her concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We tried reaching out to [redacted] at [redacted] and were unable to leave a message. Our records indicate we have not received this item back. If [redacted] has further issues she may dispute the charges with her financial institution. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/11/14) */
This is unacceptable. The item was returned over 21 days ago. I have a tracking number which still states that the item has not been received by walmart. The mail system does not take over 21 days to receive things especially when mailed within the United States. This is close to a thousand dollars we are dealing with. It's easy for you to say this case is considered closed; however, IT IS NOT closed as far as I am concerned. I want my refund IMMEDIATELY.
Final Business Response /* (4000, 14, 2014/11/27) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate [redacted] was issued a full refund of $959.65 on November 26th. This should post to her account within three to five business days. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us...

with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and order history. On October 21, 2016, [redacted] placed an order for an O-Cedar Microfiber EasyWring Spin Mop & Bucket System for same day pick up at her local store. When [redacted] received her order, she found that her item was damaged. [redacted] returned the item back to the store and received her refund. [redacted] then purchased the item directly from the store and found the price was higher than online. Due to bulk buying discounts, logistics costs, and competitive market-based pricing, our brick and mortar store pricing may vary from what's shown online. We have advised [redacted] that online order prices can vary from the store’s pricing. We are unable to issue a credit for the price difference for the item she purchased in store, so we have issued a $10 eGift card to make up for the price difference and the inconvenience this has caused [redacted]. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2014/06/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing Ms. [redacted]'s account records, we have confirmed her order was shipped to her old address that she selected for delivery. We confirmed that only four items from her order were cancelled since the shipment was still being processed. Unfortunately, the remainder of her order could not be cancelled since shipment was already processed and the carrier could not intercept the packages. However, as a courtesy, we have processed a refund for the items she did not receive back to her original method of payment. The refund will be credited back to her account within 3-5 business days. On June 2, 2014, we attempted to contact her at (XXX) XXX-XXXX, but she was not available. We left her a voice message and sent her an email explaining these details. In addition, we provided our direct number so she could contact us at any time if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my refund and as long as walmart.com does not try to take the money back again, I am satisfied with the outcome.

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 26, 2015, Ms. [redacted] placed an order for an Apple iPod touch for same day pickup at her local Walmart store. The store she selected did not have the iPod in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If the item is sent from a distribution center, a new order is created. In this case, the original order was canceled and a new order was created. Per Ms. [redacted]'s request, the new order was also canceled. Since the order was not shipped, Ms. [redacted] was not charged and the amount that was authorized when the order was placed has been released. . As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 11, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her photo order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. There was a system glitch and Ms. [redacted]'s pictures were printed with an error. We requested that Ms. [redacted] place a new order for 1 hour processing and issued a full refund on the new order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do accept this response and the actions eventually taken to resolve this issue. It was very frustrating having to raise this issue to the level of a Revdex.com complaint. [redacted] service was very frustrating to deal with and they consistently ignored most questions within email interactions with them.

Initial Business Response /* (1000, 5, 2014/08/25) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s account records, we have confirmed that her Vanilla Visa gift cards were activated on July 31, 2014 and again on August 22, 2014. On Friday, August 22, 2014, and Monday August 25, 2014, we attempted to contact her via phone at (XXX) XXX-XXXX, but no one was available. We left a message on her answering machine and sent her an email to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I contacted Walmart on August 22nd and was informed that the cards were activated on July 31st although I was just being told. However, I consider this matter closed and appreciate the Revdex.com representing me and contacting Walmart. I did receive Walmart two messages and saw no need to contact them back since the cards were already activated.

Walmart.com received a [redacted] complaint from [redacted] regarding his refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted]...

[redacted] complaint, we reviewed his account and order history. [redacted] order was cancelled by the store because the item was out of stock. When [redacted] placed his order, an authorization hold was processed. Because the order has been successfully cancelled we are not collecting on the funds. Once the order was cancelled we sent an authorization reversal request to [redacted] financial institution. We called [redacted] and he has confirmed receipt of funds. [redacted] for the issue surrounding his order, we have sent him a $25.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com