Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted] tried to return his tablet after it was past the 15 day return window . However, as a courtesy, we have processed a return for Mr. [redacted]'s tablet and issued him a refund. On January 5, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart stated I would receive a refund within two weeks but I have still not received it.
Final Business Response /* (4000, 10, 2015/02/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that Mr. [redacted] was refunded on January 27, 2015 under PayPal ID: 6SCXXXXXVCXXXXXXP. On February 2, 2015 and February 3, 2015, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We sent him an email explaining the details above and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 11, 2015/02/04) */
I have received the refund and consider the case closed satisfactorily.

Initial Business Response /* (1000, 10, 2014/04/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she was having with a hold on her funds. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed with our Billing Department the authorization hold on Ms. [redacted]'s account has been removed. We left her a message on April 3rd and have not heard back from her. We apologize for the troubles this has caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 16, 2015, Ms. [redacted] placed an order with our Market Place retailer, eForCity. Market place orders are not available for in store pick up and must be shipped to the [redacted] directly. When Ms. [redacted]'s order was placed, the store address was used instead of her address. When the order reached the store, it was not labeled properly so it could not be processed. Once we were made aware of the situation, we contacted Ms. [redacted] and issued her a full refund. We are truly sorry for the mix up with this order and have issued Ms. [redacted] a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a Straight Talk card he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] canceled his order for a Verizon Wireless card, and his credit card was never charged. We apologize that customer service was unable to help him. We have escalated his concerns to the proper department for review. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing Ms. [redacted]'s account records, we have confirmed her order was shipped to her old address that she selected for delivery. We confirmed that only four items from her order were cancelled since the shipment was still being processed. Unfortunately, the remainder of her order could not be cancelled since shipment was already processed and the carrier could not intercept the packages. However, as a courtesy, we have processed a refund for the items she did not receive back to her original method of payment. The refund will be credited back to her account within 3-5 business days. On June 2, 2014, we attempted to contact her at (XXX) XXX-XXXX, but she was not available. We left her a voice message and sent her an email explaining these details. In addition, we provided our direct number so she could contact us at any time if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my refund and as long as walmart.com does not try to take the money back again, I am satisfied with the outcome.

Initial Business Response /* (1000, 10, 2014/03/31) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for a Step2 Play Up Gym Swing Set. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and her son. They relayed they had a terrible experience with [redacted] service. We have issued a $400.00 eGift Card for their troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/04) */
Walmart[redacted] received a Revdex.com[redacted]plaint from [redacted] regarding the order he attempted to place for an Element TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and[redacted]ments.
After we received [redacted]plaint, we reviewed his Walmart[redacted] account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left [redacted] a message with this information. As such, Walmart[redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and[redacted]ments. If either of you have any further questions or[redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed with our Merchandising team our site has been updated. Our site states it is down alternative which is what it is. Polyester fibers are manufactured to "feel like" down which is a very common industry term. We apologize for inconvenience this caused Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not completely satisfied with that explanation. That is not the only issue. If they would have taken the time to read, there were two issues. They also claim the comforter is reversible, which it is not. I completely understand what "polyester" is. Industry standard, or not, the item was deceptively advertised. I have included all my emails on this issue (with photos) in the email thread. I want a second response as to why "Reversible" was not addressed. In my original email "[redacted] C" with Walmart.com [redacted] care already apologized for "the item being listed incorrectly." I do not want to see the item on their website with "Reversible" or "Down" in the header. That is my resolution. I will wait on the response as to why "Reversible" was labeled?
Final Business Response /* (4000, 9, 2015/06/15) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. The site has been updated with accurate information. We apologize to Ms. [redacted] for not addressing the reversible issue when we received the Revdex.com complaint as the site did not say reversible at the time. We have issued Ms. [redacted] a $10.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have updated and corrected their website. Thanks

Initial Business Response /* (1000, 5, 2014/08/25) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s account records, we have confirmed that her Vanilla Visa gift cards were activated on July 31, 2014 and again on August 22, 2014. On Friday, August 22, 2014, and Monday August 25, 2014, we attempted to contact her via phone at (XXX) XXX-XXXX, but no one was available. We left a message on her answering machine and sent her an email to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I contacted Walmart on August 22nd and was informed that the cards were activated on July 31st although I was just being told. However, I consider this matter closed and appreciate the Revdex.com representing me and contacting Walmart. I did receive Walmart two messages and saw no need to contact them back since the cards were already activated.

Initial Business Response /* (1000, 5, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. In April 2015, Ms. [redacted] ordered a Better Homes and Gardens Espresso TV Stand. Unfortunately, some parts of the item were damaged. We're sorry to hear that she had trouble getting replacement parts directly from the manufacturer. Ms. [redacted] called [redacted] Service to request a replacement, which was shipped to a Walmart Store location to be picked up. Ms. [redacted] requested to have the order delivered to her home address. However, we are unable to change the address of an order once it has been processed. We spoke with the store manager where her order was delivered and arranged to have it delivered from the store to Ms. [redacted]'s home address. We have attempted to speak with Ms. [redacted] to confirm that she has received her order but have not been successful in reaching her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was cancelled as the item he ordered was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have arranged to issue him a $30 egift card that he could use online or in-store to help him place another order for the same item. On June 29, 2015, we spoke with Mr. [redacted] at (XXX) XXX-XXXX and explained these details. Mr. [redacted] accepted our offer and we issued him a $30 egift card under order XXXXXXX-XXXXXX. During our phone conversation, Mr. [redacted] confirmed he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. Najaroo for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] regarding his refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted]...

[redacted] complaint, we reviewed his account and order history. [redacted] order was cancelled by the store because the item was out of stock. When [redacted] placed his order, an authorization hold was processed. Because the order has been successfully cancelled we are not collecting on the funds. Once the order was cancelled we sent an authorization reversal request to [redacted] financial institution. We called [redacted] and he has confirmed receipt of funds. [redacted] for the issue surrounding his order, we have sent him a $25.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2014/12/11) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for Hello Upstream. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We apologize to [redacted] for the inconvenience she experienced with her order. [redacted]'s order was shipped on December 10th to her local store. The [redacted] tracking number is [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted my local Walmart & they cannot locate my order.
Final Business Response /* (4000, 9, 2014/12/23) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have left message for [redacted] on December 22nd and December 23rd and have not heard back from her. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we...

reviewed his/her Walmart.com account and order history.  [redacted] order was from Unlimited Cellular, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Unlimited Cellular support team about [redacted] concerns and that she was requesting to be refunded for the keychain that she did not receive.  On October 4, 2016, we contacted [redacted] directly and explained that we escalated this issue to Unlimited Cellular for resolution. Unlimited Cellular has refunded [redacted] $30.56 after she initially contacted them directly on November 2, 2016. In light of this, Walmart.com considers this matter closed. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 11, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her photo order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. There was a system glitch and Ms. [redacted]'s pictures were printed with an error. We requested that Ms. [redacted] place a new order for 1 hour processing and issued a full refund on the new order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do accept this response and the actions eventually taken to resolve this issue. It was very frustrating having to raise this issue to the level of a Revdex.com complaint. [redacted] service was very frustrating to deal with and they consistently ignored most questions within email interactions with them.

Initial Business Response /* (1000, 14, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her site to store order#XXXXXXXXXXXXX and store complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has advised us that her issue has been resolved regarding the Skywalker 15' Round Trampoline & Enclosure, Blue of order#XXXXXXXXXXXXX. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Was told I would receive a call first thing this morning to finalize the issue at hand and walmart.com would send me out the correct computer I ordered at the price I paid. However, no such call came. When I called walmart.com I was sent to voicemail, as their office had closed for the day. Unbelieveable aggrevation with this company. I WILL BE CALLING THEM when they open at 9am pst tomorrow morning, as they seem to have even more organization issues.

Initial Business Response /* (1000, 5, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed on February 25th. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his orders were canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We reached out to Mr. [redacted] on March 3rd and March 10th at XXX-XXX-XXXX and have not heard back from him. We apologize for the inconvenience this has caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding cart issues she expressed she was having. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and she advised us her cart issues have been resolved. We apologized for the inconvenience this may have caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because: First of all battery acid is hazardous liquid and can cause damage to skin. Wal-Mart representative continuously asked to took item of the package and show many pictures of the item. We refused to touch item because of battery acid. Walmart representative didn't care and continue to tell me that CUSTOMER NEED TO REPLACE BATTERY. On top of all whole item is with this acid and there is a corrosion, apparently walmart don't care about it Sincerely,[redacted]