Walmart.com

Initial Business Response /* (1000, 5, 2014/03/31) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a Parsons Queen Metal Bed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] received her order damaged. Ms. [redacted]'s order was picked up, and she was refunded in full. Ms. [redacted] placed another order. We apologized for the inconvenience this caused her and issued her a $25.00 eGift Card. . As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records show that Mr. [redacted] placed orders for Dynamic Health 100% Pure Cranberry Juice Concentrate, pack of 12. We have escalated this to our merchandising team and fulfillment team. They have advised that there was an error on the ad. The item was only for one bottle and not a pack of 12. We have removed the ad and issued a full refund to Mr. [redacted]. For the inconvenience, we have issued a $100 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. He had ordered a set of tires several times, but due to system issues, which have since been resolved, the orders were cancelled. I apologize for any inconvenience. I have tried to reach Mr. [redacted] to discuss this further but my attempts to contact him have been unsuccessful. Walmart.com considers this matter closed. However, Mr. [redacted] is welcome to contact us back directly if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because I never got a chance to reply to the e-mail I received. It was stuck in my spam folder. I have sent out an e-mail to [redacted].
I was also told the FIRST order was due to a system issue that was resolved when I placed the second order and third orders. I would expect to see this a problem for a lot more people then.
Final Business Response /* (4000, 19, 2015/11/07) */
Walmart.com received [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We are sorry to hear that he didn't receive our emails. As we previously advised, his orders were not properly processed due to system issues, which we have addressed. As a courtesy for the inconvenience, we have sent Mr. [redacted] an eGift card in the amount of $162.50 so he can reorder the tires he wanted.
In light of these events, Walmart.com considers this matter closed.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 21, 2015/11/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with what [redacted] provided on behalf of Walmart.com. This case can be considered closed.

Complaint: [redacted]I am rejecting this response because: First of all battery acid is hazardous liquid and can cause damage to skin. Wal-Mart representative continuously asked to took item of the package and show many pictures of the item. We refused to touch item because of battery acid. Walmart representative didn't care and continue to tell me that CUSTOMER NEED TO REPLACE BATTERY. On top of all whole item is with this acid and there is a corrosion, apparently walmart don't care about it Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding his attempt to purchase a Nintendo Entertainment System: Classic Edition. We thank you for the opportunity to address [redacted]...

[redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history.  The NES he was trying to purchase was available in limited quantities on certain days in November and was very popular. The demand far exceeded our inventory and the item sold out very quickly each day. After we sold out, the inventory that was available was fulfilled by third-party Marketplace Sellers. Each Marketplace Seller will manage and support any orders, customer service, exchanges and returns and determine price.
 
Please note, we do provide contact information for each third-party Marketplace Seller on walmart.com. Additionally, the product description includes the information for each Seller.
 
The NES classic is currently out of stock, but we recommend [redacted] continue to check our site for additional Walmart.com inventory. Walmart.com considers this matter closedAgain, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding cart issues she expressed she was having. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and she advised us her cart issues have been resolved. We apologized for the inconvenience this may have caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/04) */
Walmart[redacted] received a Revdex.com[redacted]plaint from [redacted] regarding the order he attempted to place for an Element TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and[redacted]ments.
After we received [redacted]plaint, we reviewed his Walmart[redacted] account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left [redacted] a message with this information. As such, Walmart[redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and[redacted]ments. If either of you have any further questions or[redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/04) */
Walmart[redacted] received a Revdex.com[redacted]plaint from [redacted] regarding her order she placed Site to Store. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and[redacted]ments.
After we received [redacted]plaint, we reviewed her Walmart[redacted] account and order history. We apologize for the inconvenience [redacted] experienced with her order. We have issued her a $20.00 eGift Card for her troubles. As such, Walmart[redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and[redacted]ments. If either of you have any further questions or[redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the $20.00 gift card. Thanks so much for resolving this matter.

Initial Business Response /* (1000, 5, 2014/07/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding incorrect item she received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that the wrong items have been delivered to Ms. [redacted]. Our records show that Ms. [redacted] was able to reach our department on July 2, 2014. Ms. [redacted] advised that she will keep the second item she received, but wanted an adjustment. On July 11, 2014, we have issued a $40 credit back to her original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order placed by [redacted]. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
 
After we received [redacted] complaint, we reviewed his Walmart.com account and order history. I have verified that [redacted] was emailed an order confirmation email to [redacted] on 11/16/16 which also serves as his receipt should he need to make a return. I have also provided [redacted] with detailed instructions on how to locate and print an invoice from his Walmart.com account. As well as informed him of all of our acceptable proof of purchase documents. As such, Walmart.com considers this matter closed.
 
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/03/17) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we took immediate action to rectify his issue. We spoke with him on March 17, 2014, at 11:00am PST, and arranged a one-time courtesy return for his order. We processed a refund that will be credited to his credit account within 3-5 business days. We advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Consumer Response /* (-5, 11, 2014/04/03) */
I have received the refund from walmart.com. I am pleased with the outcome.

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 16, 2015, Ms. [redacted] placed an order with our Market Place retailer, eForCity. Market place orders are not available for in store pick up and must be shipped to the [redacted] directly. When Ms. [redacted]'s order was placed, the store address was used instead of her address. When the order reached the store, it was not labeled properly so it could not be processed. Once we were made aware of the situation, we contacted Ms. [redacted] and issued her a full refund. We are truly sorry for the mix up with this order and have issued Ms. [redacted] a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with a phone order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for a Straight Talk Samsung Galaxy phone on November 28th. The phone was damaged and she returned the phone. Ms. [redacted] was told she would receive an eGift Card for the amount of the phone. Ms. [redacted] did not receive her card. We have issued Ms. [redacted] a $35.00 eGift Card and refunded her account $5.00 for the protection plan. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept the response from Wal-Mart.com. However, because of the delay of receiving a satisfactory response, I was forced to purchase another phone from another company for my son. It should have never gotten this far to include the Revdex.com.

Initial Business Response /* (1000, 10, 2014/03/31) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for a Step2 Play Up Gym Swing Set. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and her son. They relayed they had a terrible experience with [redacted] service. We have issued a $400.00 eGift Card for their troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she was having with a hold on her funds. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed with our Billing Department the authorization hold on Ms. [redacted]'s account has been removed. We left her a message on April 3rd and have not heard back from her. We apologize for the troubles this has caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/06/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to have her regular Vudu account with her Walmart Vudu promotion. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We partnered with Walmart Vudu team for assistance to have Ms. [redacted]' accounts merged. Ms. [redacted] has confirmed the accounts have been successfully merged. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. * H [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (3000,...

12, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should stop being dilatory about answering.
Final Business Response /* (4000, 15, 2014/07/14) */
Walmart.com received Ms. * H [redacted] additional rebuttal arising from her original Revdex.com complaint. We have tried to contact Ms. [redacted] at XXX-XXX-XXXX and also sent an email to [redacted]@yahoo.com to assist Ms. [redacted] in placing an order on July 9, 2014. We have not heard back from her. In light of these events, we consider this matter closed. Ms. [redacted] can contact us directly if she has any additional questions or concerns. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2015/05/28) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed Ms. [redacted]'s order was delivered to her address via First Class through United States Postal Service. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Gift Cards or use of any Gift Cards by third parties through their Walmart.com account. However, as a one-time courtesy, we have issued Ms. [redacted] a one-time courtesy refund for her gift card order in the amount of $53.88 back to her original method of payment. On May 28, 2015, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX and explained these details. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed on February 25th. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his orders were canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We reached out to Mr. [redacted] on March 3rd and March 10th at XXX-XXX-XXXX and have not heard back from him. We apologize for the inconvenience this has caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 14, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her site to store order#XXXXXXXXXXXXX and store complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has advised us that her issue has been resolved regarding the Skywalker 15' Round Trampoline & Enclosure, Blue of order#XXXXXXXXXXXXX. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com