Walmart.com

Was told I would receive a call first thing this morning to finalize the issue at hand and walmart.com would send me out the correct computer I ordered at the price I paid. However, no such call came. When I called walmart.com I was sent to voicemail, as their office had closed for the day. Unbelieveable aggrevation with this company. I WILL BE CALLING THEM when they open at 9am pst tomorrow morning, as they seem to have even more organization issues.

Initial Business Response /* (1000, 5, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. In April 2015, Ms. [redacted] ordered a Better Homes and Gardens Espresso TV Stand. Unfortunately, some parts of the item were damaged. We're sorry to hear that she had trouble getting replacement parts directly from the manufacturer. Ms. [redacted] called [redacted] Service to request a replacement, which was shipped to a Walmart Store location to be picked up. Ms. [redacted] requested to have the order delivered to her home address. However, we are unable to change the address of an order once it has been processed. We spoke with the store manager where her order was delivered and arranged to have it delivered from the store to Ms. [redacted]'s home address. We have attempted to speak with Ms. [redacted] to confirm that she has received her order but have not been successful in reaching her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Straight Talk Smartphone. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate [redacted] was issued a full refund in the amount of $64.67 on September 30. We sincerely apologize for the trouble this has caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the incorrect item he received on order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised that he received an incorrect model and one computer did not have WiFi. We have apologized for the inconvenience. Mr. [redacted] requested to be compensated with a WiFi adapter. We have issued Mr. [redacted] a $50.00 eGift card so that he can make the necessary purchase online or at his local store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues with his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. The order Mr. [redacted] placed on November 8, 2015, was estimated to arrive on November 10, 2015. Unfortunately, the shipment was delayed in transit and was not delivered on time. A replacement was ordered on November 15, 2015 and that one was returned as well. A full refund has been issued for the order and we advised Mr. [redacted] that his contacts would be reviewed and all of the coaching opportunities would be addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am disappointed in Walmart [redacted] Service and various time I had to spend to get my money returned to me. At this time, that refund has been received and though I cannot recommend Walmart.com to anyone else given the multitude of unfulfilled promised from Walmart.com, I do appreciate that [redacted] was able to process my refund quickly once this issue reached her desk.

Initial Business Response /* (1000, 10, 2014/12/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request for the Sterilite Wheeled Laundry Hamper- White, Set of 3; Color: White of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr....

[redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been cared for by Walmart [redacted] of [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 12, 2014/12/11) */
Thursday, December 11, 2014
Filed Electronically
Re: Case # [redacted]
I am writing you in response to the above referenced complaint.
Store management has informed our office that they reached out to [redacted] and...

offered him the television. Management has informed us that [redacted] was satisfied with the resolution.
We appreciate the ability to look into this issue.
We will consider this matter closed.
With regard,
Melissia D
Risk Resolution Coordinator
Walmart Stores Inc.
Initial Consumer Rebuttal /* (3000, 14, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the reply from the [redacted] representative "[redacted]." As accurate. She replies that the store contacted me (true), and that the store "offered him the television" (untrue). The store DID offer me a television - a 39" television versus a 40" television, stating that was "all they could do".
I accepted it and purchased it as time was of the essence and this had drug out long enough, and in that regard this matter is closed on my part and I am finished.
But I will not let it be left that the [redacted] representative is making a false statement that I was offered what I had purchased, when in fact I was offered a "take it or leave it " smaller television option.
Thank you for helping to arbitrate an begrudgingly accepted resolution, Revdex.com. Matter is considered closed on my end.

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] received a notification from his bank that his card had been used to place an order on our site. He reached out to our [redacted] Service to request the order be cancelled. He was told the order was cancelled and that his funds would be reimbursed. However, the order was not cancelled. It shipped and Mr. [redacted]'s card was billed. We do not typically refund for fraudulent orders, but we have issued a refund as a one-time courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisified with Walmarts resolution. They are a pleasure to deal with and made my situation right

Initial Business Response /* (1000, 10, 2015/01/13) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding her order for a Chrome Book. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. We have no information that a $50.00 gift card was offered with the Chrome Book at that time. As a one time-courtesy we will send **. [redacted] one $50.00 egfit card. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am somewhat satisfied with the results however, I won't be ordering anything online from them again. I have no way of knowing whether the advertising is legitimate or not. Especially since there was no disclosure advising me this could happen when I placed the order through their site. Thanks for your help.

Initial Business Response /* (1000, 10, 2014/07/29) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Final Business Response /* (4000, 16,...

2014/08/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After reviewing Mr, [redacted]'s complaint, we reviewed his Walmart.com account and order history. We notified the vendor TRG about Mr. [redacted]'s issue and confirmed they would be contacting him to resolve his issue. On July 11, 2014, we confirmed that TRG contacted Mr. [redacted] and completed an arrangement to issue him replacement iPads. TRG confirmed that these replacement iPads were never linked to other customers and Mr. [redacted] should be able to register them under his name. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for order for a price match. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received [redacted] complaint, we reviewed her [redacted] account and order history. As a one-time courtesy we have issued [redacted] a $70.00 eGift Card for the price difference of the laptop she purchased. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint.As per the Walmart.com Terms of Use, Walmart may request a pre-authorization for some orders placed online with a credit or debit card to ensure that the card details are valid and that the customer has sufficient funds to complete the transaction. This pre-authorization will not be billed; however, the customer’s card issuer may hold this amount for a short period.  As we previously advised, the customer’s card issuer determines the length of time the pre-authorization is held.  We apologize if there was any confusion in the process or if [redacted] was advised otherwise. Walmart.com considers this matter closed. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2014/02/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he did not receive. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted our billing team and they have sent an emergency check for his refund of $567.32. This was mailed out to Mr. [redacted] as of February 28, 2013 via Fedex. We contacted Mr. [redacted] informing him of this. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I finally received the check today in the mail 3/5/14 for $567.32. [redacted] was also kind enough to comp an additional $50 gift card for my long wait. I am very grateful to her for everything!

Walmart.com received a [redacted] complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
face="Microsoft Sans Serif" size=1>After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com account and order history. On July 7, 2016, Ms. [redacted] placed an order for an Electric Professional Nail Drill Machine Art File Bit Acrylic Manicure Pedicure Kit. Our records show that this item was sold and shipped from our Marketplace Retailer, [redacted]. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. We do apologize for any inconvenience this has caused Ms. [redacted]. We have escalated the issues with the item to [redacted] to review. Our records show that the order was refunded in the amount of $42.99 on July 22, 2016. We have tried to contact Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed an order for a 20" Mongoose Bike for same day pick up at a local store. Subsequently due to a system error a duplicate order was placed. Ms. [redacted] was unaware of the second order until she reviewed her billing and saw the second charge. Once we were made aware of the situation, we processed a refund for Ms. [redacted] and addressed the system issue. We apologize for any inconvenience this has caused and have issued Ms. [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, but it took 6 months to resolve this issue, and having to contact the Revdex.com. Thank you Revdex.com.

Initial Business Response /* (1000, 6, 2015/06/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] was refunded $59.88 on May 17, 2015, and $23.97 on May 18, 2015 for her order. On May 29, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his replacement order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On Oct. 1, 2015, Mr. [redacted] ordered a laptop from Walmart.com. He was not satisfied with the quality of the item and requested a replacement on Oct 3, 2015. Unfortunately, the replacement order was stuck in processing and had to be cancelled. Due to a system issue, which has been addressed, a refund was not automatically processed when the replacement order cancelled. When we spoke with Mr. [redacted], he indicated that he was not interested in another replacement order at this time. We issued a full refund for the order on Oct. 16, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Like Ms.[redacted] said, I am satisfied with an excellent [redacted] service provided by her.
I recommend that she is an ideal candidate for a higher position in Management at Wwalmart, as they can certainly use people like her who possess a sense of fairness when dealing with issues of customers.
I salute her/
Thanks

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent gift card order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that the gift card Ms. [redacted] was attempting to use was compromised and used to place a Walmart.com order. Please note, the card was not compromised via Walmart.com. As a one-time courtesy, we sent Ms. [redacted] an eGift card for the full amount and provided her with information on how to keep her online accounts secure. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original [redacted] complaint. As we previously mentioned, [redacted] was refunded in full and a $25 eGift card was sent for the inconvenience. She has advised us that she purchased the pool elsewhere.  In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. Walmart.com reserves the right, at our sole discretion, to refuse or cancel any order for any reason including, but not limited to, inaccuracies or errors in product or pricing information per our terms of use that [redacted] agreed to when he signed up for a Walmart.com account. It is not our policy to honor pricing or typographical errors on our site. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
 
Sincerely,
[redacted]Walmart.com