Walmart.com

Initial Business Response /* (1000, 10, 2014/06/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. * H [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (3000,...

12, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They should stop being dilatory about answering.
Final Business Response /* (4000, 15, 2014/07/14) */
Walmart.com received Ms. * H [redacted] additional rebuttal arising from her original Revdex.com complaint. We have tried to contact Ms. [redacted] at XXX-XXX-XXXX and also sent an email to [redacted]@yahoo.com to assist Ms. [redacted] in placing an order on July 9, 2014. We have not heard back from her. In light of these events, we consider this matter closed. Ms. [redacted] can contact us directly if she has any additional questions or concerns. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
...

Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Gift Cards or use of any Gift Cards by third parties through their Walmart.com account. However, as a one-time courtesy, we have issued Ms. [redacted] a one-time courtesy gift card. On July 27, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. We assured Ms. [redacted] that our system has not been breached or compromised. However, as a courtesy for the inconvenience, we have issued Ms. [redacted] a one-time courtesy $80 Walmart Gift Card under order XXXXXXXXXXXXX to her mailing address. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did speak with them and we did agree about the gift card, however according to the 5 page transaction I received from Walmart security there was a breach of security.

Walmart.com received [redacted] additional rebuttal arising from her original [redacted] complaint. As we previously mentioned, [redacted] was refunded in full and a $25 eGift card was sent for the inconvenience. She has advised us that she purchased the pool elsewhere.  In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/22) */
This dispute has now been resolved.
I contact Walmart.com again on 12/20/15 and they have refunded my entire order amount.

Initial Business Response /* (1000, 5, 2014/02/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he did not receive. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted our billing team and they have sent an emergency check for his refund of $567.32. This was mailed out to Mr. [redacted] as of February 28, 2013 via Fedex. We contacted Mr. [redacted] informing him of this. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I finally received the check today in the mail 3/5/14 for $567.32. [redacted] was also kind enough to comp an additional $50 gift card for my long wait. I am very grateful to her for everything!

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 11, 2015, Mr. [redacted] placed an order for a $50 Microsoft Xbox Gift Card. We had a system issue which caused the order to be stuck in processing. Due to this issue, the intent to cancel that was placed was also stuck. We have escalated this to our fulfillment team and they have pushed the order to cancel. The refund of $50.00 has been credited back to the gift card he used. For the inconvenience, we have issued him a $10 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent gift card order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that the gift card Ms. [redacted] was attempting to use was compromised and used to place a Walmart.com order. Please note, the card was not compromised via Walmart.com. As a one-time courtesy, we sent Ms. [redacted] an eGift card for the full amount and provided her with information on how to keep her online accounts secure. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request for the Sterilite Wheeled Laundry Hamper- White, Set of 3; Color: White of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr....

[redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been cared for by Walmart [redacted] of [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint.As per the Walmart.com Terms of Use, Walmart may request a pre-authorization for some orders placed online with a credit or debit card to ensure that the card details are valid and that the customer has sufficient funds to complete the transaction. This pre-authorization will not be billed; however, the customer’s card issuer may hold this amount for a short period.  As we previously advised, the customer’s card issuer determines the length of time the pre-authorization is held.  We apologize if there was any confusion in the process or if [redacted] was advised otherwise. Walmart.com considers this matter closed. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his...

account and order history. On November 5, 2016, [redacted] placed an order on Walmart.com to be picked up the same day at his local Walmart store. Generally, when an item is fulfilled by a store, we request that it also be returned to the store. However, as a one-time courtesy, we arranged for [redacted] to return his item by mail and issued a refund for the order. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, Walmart.com

Initial Business Response /* (1000, 18, 2014/07/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for two packages of dual cartridges. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us she only received one package of the cartridges she ordered. We issued Ms. [redacted] a $40.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we attempted to locate Ms. [redacted]'s Walmart.com account. Unfortunately, we were unable to locate a Walmart.com account or orders associated with the information Ms. [redacted] provided in her letter. On April 6, 2015, we sent Ms. [redacted] an email to contact us with her order number and contact information associated with the product she mentioned. We have not heard back from Ms. [redacted]. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2014/12/11) */
Thursday, December 11, 2014
Filed Electronically
Re: Case # [redacted]
I am writing you in response to the above referenced complaint.
Store management has informed our office that they reached out to [redacted] and...

offered him the television. Management has informed us that [redacted] was satisfied with the resolution.
We appreciate the ability to look into this issue.
We will consider this matter closed.
With regard,
Melissia D
Risk Resolution Coordinator
Walmart Stores Inc.
Initial Consumer Rebuttal /* (3000, 14, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the reply from the [redacted] representative "[redacted]." As accurate. She replies that the store contacted me (true), and that the store "offered him the television" (untrue). The store DID offer me a television - a 39" television versus a 40" television, stating that was "all they could do".
I accepted it and purchased it as time was of the essence and this had drug out long enough, and in that regard this matter is closed on my part and I am finished.
But I will not let it be left that the [redacted] representative is making a false statement that I was offered what I had purchased, when in fact I was offered a "take it or leave it " smaller television option.
Thank you for helping to arbitrate an begrudgingly accepted resolution, Revdex.com. Matter is considered closed on my end.

Initial Business Response /* (1000, 5, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Everlast Single-Station Heavy Bag Stand that was damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. A replacement for the damaged Everlast Single-Station Heavy Bag Stand was issued by our [redacted] service team on March 16, 2014. Mr. [redacted] did not want to disassemble the Everlast Single-Station Heavy Bag Stand to return it back to us. We have contacted Mr. [redacted] and stated we will adjust his order, so that he will not be recharged for the item because it will not be returned back to us. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/06/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] was refunded $59.88 on May 17, 2015, and $23.97 on May 18, 2015 for her order. On May 29, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a [redacted] complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
face="Microsoft Sans Serif" size=1>After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com account and order history. On July 7, 2016, Ms. [redacted] placed an order for an Electric Professional Nail Drill Machine Art File Bit Acrylic Manicure Pedicure Kit. Our records show that this item was sold and shipped from our Marketplace Retailer, [redacted]. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. We do apologize for any inconvenience this has caused Ms. [redacted]. We have escalated the issues with the item to [redacted] to review. Our records show that the order was refunded in the amount of $42.99 on July 22, 2016. We have tried to contact Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she wanted to cancel. We thank you for the opportunity to address Ms. [redacted]\'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]\'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order online and accidentally inputted the incorrect shipping address. She immediately contacted customer service to cancel the order. Customer service put intent to cancel on the order; however, 2 of the 3 items were not cancelled and in fact shipped out. The driver was able to get the items delivered to the correct address, but Ms. [redacted] had already placed a new order for the same items. Ms. [redacted] was then advised to return those items to the store, and the store only accepted one of the items. We arranged to have Fedex pick up the second item from Ms. [redacted] and we have issued a refund for that item back to Ms. [redacted]\'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution. Walmart made arrangements to pick up misdelivered merchandise and credited my account.

Initial Business Response /* (1000, 12, 2014/11/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with with an order she placed for a Verizon Prepaid Smartphone and Verizon Unlimited Card. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologize to the Ms. [redacted] for the experience she had when placing an order with Walmart.com. We apologize it took ten days to receive her refund. We have issued Ms. [redacted] a $75.00 egift card for her troubles. We have also escalated her concerns to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/11/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she has advised that the orders in question were for an RCA Tablet and for a breast pump. We have reviewed all her orders for these items. The orders we have located show they were cancelled. We did not collect the funds for the orders. However, there was an authorization hold. Once the order was canceled, the authorization hold was reversed. The time frame for the hold to fall off can vary depending on the bank's policy. Our records show another order for the same breast pump. This order was shipped her local store and is available for pick up at this time. We have advised Ms. [redacted] of this and she states she will pick up the breast pump that was delivered to the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his replacement order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On Oct. 1, 2015, Mr. [redacted] ordered a laptop from Walmart.com. He was not satisfied with the quality of the item and requested a replacement on Oct 3, 2015. Unfortunately, the replacement order was stuck in processing and had to be cancelled. Due to a system issue, which has been addressed, a refund was not automatically processed when the replacement order cancelled. When we spoke with Mr. [redacted], he indicated that he was not interested in another replacement order at this time. We issued a full refund for the order on Oct. 16, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Like Ms.[redacted] said, I am satisfied with an excellent [redacted] service provided by her.
I recommend that she is an ideal candidate for a higher position in Management at Wwalmart, as they can certainly use people like her who possess a sense of fairness when dealing with issues of customers.
I salute her/
Thanks