Walmart.com

Initial Business Response /* (1000, 5, 2014/09/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Straight Talk Smartphone. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate [redacted] was issued a full refund in the amount of $64.67 on September 30. We sincerely apologize for the trouble this has caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order#XXXXXXXXXXXXX and fulfillment issues. We thank you for the opportunity to address she concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 8, 2015, Ms. [redacted] placed an order for a 2-12-pack Sterilite file crates. This item had an item set up error where the listing was incorrect. We have forwarded this to the appropriate team to correct the ad. Please note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Ms. [redacted]'s order for 2- Sterilite File Crate, New Leaf is available for pickup at Walmart Supercenter of [redacted] As a one-time courtesy, we have issued a $40 eGift Card to place the order for 1-12 pack Sterilite Crate. As such, Walmart.com considers this matter closed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied with the [redacted] service provided post-complaint.

Initial Business Response /* (1000, 6, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect item she received from our Marketplace Vendor, [redacted] on order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she ordered the Anxiety Wrap X-Small - (Chest Size 14-19) and received the incorrect size from Marketplace Vendor, [redacted]. Ms. [redacted] advised she paid return postage ship the incorrect item back to [redacted]. Ms. [redacted] was issued a refund for the item. For [redacted] Satisfaction, we refunded Ms. [redacted] an additional $10.00 to cover what she paid for return postage. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a [redacted] complaint from [redacted]. We thank you for the opportunity to address **. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
Serif" size=1>After we received **. [redacted]’s complaint, we reviewed his Walmart.com account and order history. We contacted **. [redacted] and he has provided screen shots from the mobile app for TV’s listed on our site. **. [redacted] was interested in a Samsung 65" TV listed on the app for $249. We have escalated this over to our merchandising team and they have confirmed the lowest price listed for this TV is $998. We were not able to replicate the prices **. [redacted] saw on his app for the other TV’s as well. Per the Terms and Conditions listed on our site, pricing errors may occur on the Walmart Sites or through Walmart Marketplace retailers. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We do apologize for the inconvenience this has caused **. [redacted]. For the difficulties, we have issued a $300 gift card to **. [redacted]’s home. As such, Walmart.com considers this matter closed.Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I reject Walmart's response because the SAMSUNG replacement product that I 
upon request from their Customer Rep, does in fact have the feature of 
recording tv shows and does have USB.   I do not accept the actions they have taken it upon themselves to institute without my agreement.  
I reject WALMART's response.  Please the following:

Initial Business Response /* (1000, 10, 2014/05/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged/defective Double Power 7" Tablet 8GB Memory Dual Core & Bonus Kit; Color: Black of order#XXXXXXXXXXXXX. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. As a one-time courtesy, we have cared for Ms. [redacted] with a refund. Ms. [redacted] has shipped the item back to us as we requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they called and talked to me and they gave me a full refund.

Initial Business Response /* (1000, 10, 2014/07/29) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Final Business Response /* (4000, 16,...

2014/08/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After reviewing Mr, [redacted]'s complaint, we reviewed his Walmart.com account and order history. We notified the vendor TRG about Mr. [redacted]'s issue and confirmed they would be contacting him to resolve his issue. On July 11, 2014, we confirmed that TRG contacted Mr. [redacted] and completed an arrangement to issue him replacement iPads. TRG confirmed that these replacement iPads were never linked to other customers and Mr. [redacted] should be able to register them under his name. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] received a notification from his bank that his card had been used to place an order on our site. He reached out to our [redacted] Service to request the order be cancelled. He was told the order was cancelled and that his funds would be reimbursed. However, the order was not cancelled. It shipped and Mr. [redacted]'s card was billed. We do not typically refund for fraudulent orders, but we have issued a refund as a one-time courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisified with Walmarts resolution. They are a pleasure to deal with and made my situation right

Initial Business Response /* (1000, 10, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]'s order was cancelled on the same day it was placed as it was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused [redacted]. That is why we have emailed him a $183 egift card under order[redacted], which is the difference between the sale price and our current price online for the TV he ordered. [redacted] can either apply the egift card towards the same TV or another TV online or at his local Walmart store. On December 15, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order XXXXXXXXXXXXX was canceled on July 7, 2015. Therefore, we did not collect the funds for Ms. [redacted]'s canceled order. However, Ms. [redacted]'s bank may have placed an authorization hold on her account. Some banks may request an authorization release form from us in order to release an authorization hold. On August 3, 2015, we faxed Ms. [redacted]'s bank an authorization release letter at (XXX)) XXX-XXXX. On this day, we communicated with Ms. [redacted] via phone and email and explained these details. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the incorrect item he received on order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised that he received an incorrect model and one computer did not have WiFi. We have apologized for the inconvenience. Mr. [redacted] requested to be compensated with a WiFi adapter. We have issued Mr. [redacted] a $50.00 eGift card so that he can make the necessary purchase online or at his local store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding not being able to place an order without using his Walmart.com Account password. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with her feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] and left a message advising him that we no longer have the guest check out option and that in order to successfully place an order with us he would need to sign in, using his email address and password. We have made several attempts to reach Mr. [redacted] and have not heard back. In order to provide the best resolution possible we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. Willbanks concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have forwarded Ms. [redacted] concerns regarding the treatment she received to the appropriate department so corrective action can be taken. Secondly, we have confirmed that our customer care group processed a replacement for Ms. [redacted] under order XXXXXXXXXXXXX without expecting her original order back. Lastly, we confirmed that Ms. [redacted] picked up her order on November 6, 2014. We have notified Ms. [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't know why they said they have not heard back from me, they sent me an email last week and I responded immediatley. [redacted] from the president's office was very kind in his email, and I responded in kind. I am satisfied that all has been corrected and have since placed another order with them. Thank you [redacted] of Walmart who is a fine customer service representative. Thank you Revdex.com you have done me a great service. Have a wonderful Christmas and New Year.

I think the issue has ben resolved. Can we close it ?
rgb(31,73,125)'> 
Thank you J

Initial Business Response /* (1000, 10, 2014/11/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]' order was defaulted to be shipped to the Walmart location it was sent to as a he did not select a Ship To Store location. We have issued [redacted] a refund for his order and sent him a courtesy $25 for the inconvenience he experienced. During our communication with [redacted], we confirmed he no longer needed assistance. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed an order for a 20" Mongoose Bike for same day pick up at a local store. Subsequently due to a system error a duplicate order was placed. Ms. [redacted] was unaware of the second order until she reviewed her billing and saw the second charge. Once we were made aware of the situation, we processed a refund for Ms. [redacted] and addressed the system issue. We apologize for any inconvenience this has caused and have issued Ms. [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, but it took 6 months to resolve this issue, and having to contact the Revdex.com. Thank you Revdex.com.

Initial Business Response /* (1000, 15, 2014/12/12) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his account records and purchase history. We were unable to locate a [redacted] account for [redacted] using the contact information and details from his Revdex.com letter. On December 3, 2014 and December 12, 2014 we sent [redacted] a notice explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/07/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a swimming pool. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us of the issues she had with customer service and the site to store concerns at the store. We apologized to Ms. [redacted] for the troubles she had. We have escalated her concerns to the proper department. We have also refunded Ms. [redacted] $40.00 on her order for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted] and discussed my concerns and issues with her. She was very responsive to my position and assured me that action would be taken.

Initial Business Response /* (1000, 10, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his personalized blanket order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted]'s first blanket was delivered on December 24, 2015 but the store was unable to locate it after it was delivered. His second blanket was delayed due to an issue in fulfillment and was not delivered until January 8, 2015. As a courtesy, we have issued full refunds for both orders to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/13) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding her order for a Chrome Book. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. We have no information that a $50.00 gift card was offered with the Chrome Book at that time. As a one time-courtesy we will send **. [redacted] one $50.00 egfit card. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am somewhat satisfied with the results however, I won't be ordering anything online from them again. I have no way of knowing whether the advertising is legitimate or not. Especially since there was no disclosure advising me this could happen when I placed the order through their site. Thanks for your help.