Walmart.com

Initial Business Response /* (1000, 10, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his personalized blanket order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted]'s first blanket was delivered on December 24, 2015 but the store was unable to locate it after it was delivered. His second blanket was delayed due to an issue in fulfillment and was not delivered until January 8, 2015. As a courtesy, we have issued full refunds for both orders to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a [redacted] complaint from [redacted]. We thank you for the opportunity to address **. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
Serif" size=1>After we received **. [redacted]’s complaint, we reviewed his Walmart.com account and order history. We contacted **. [redacted] and he has provided screen shots from the mobile app for TV’s listed on our site. **. [redacted] was interested in a Samsung 65" TV listed on the app for $249. We have escalated this over to our merchandising team and they have confirmed the lowest price listed for this TV is $998. We were not able to replicate the prices **. [redacted] saw on his app for the other TV’s as well. Per the Terms and Conditions listed on our site, pricing errors may occur on the Walmart Sites or through Walmart Marketplace retailers. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We do apologize for the inconvenience this has caused **. [redacted]. For the difficulties, we have issued a $300 gift card to **. [redacted]’s home. As such, Walmart.com considers this matter closed.Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
 
I reject Walmart's response because the SAMSUNG replacement product that I 
upon request from their Customer Rep, does in fact have the feature of 
recording tv shows and does have USB.   I do not accept the actions they have taken it upon themselves to institute without my agreement.  
I reject WALMART's response.  Please the following:

Initial Business Response /* (1000, 6, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect item she received from our Marketplace Vendor, [redacted] on order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she ordered the Anxiety Wrap X-Small - (Chest Size 14-19) and received the incorrect size from Marketplace Vendor, [redacted]. Ms. [redacted] advised she paid return postage ship the incorrect item back to [redacted]. Ms. [redacted] was issued a refund for the item. For [redacted] Satisfaction, we refunded Ms. [redacted] an additional $10.00 to cover what she paid for return postage. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
The Walmart store management has the final decision for matching an online price. In [redacted]'s case, the management group could not honor the price of the listing he provided. In addition, there has been a strong presence of fraud activity during this price matching period. To prevent fraud activity, we have updated our store policy to not honor prices from marketplace vendors, third-party sellers, auction sites or sites requiring memberships. On December 2, 2014, we notified [redacted] of these details. We provided our contact information so [redacted] could contact us back if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 12, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart made a mistake or error in the way it adopted a guarantee without doing much research. Once they realized it was not beneficial to them they simply called foul and wants to wash their hands of the matter by using words like fraud. No one committed fraud but possibly Walmart. Their price match was flawed and if they had specifics on who could post an item on amazon then the time to make that clear was from the very beginning. No one in 2 of the Walmart stores I went to told me that the issue was they don't price match amazon when a 3rd party is involved. They stated the price was too low and that was it. From the Amazon website I was able to complete a purchase of both items that I wanted to buy and once that took place then the burden for Walmart was to price match. Until the got a new policy in place or removed the one in which they feel was flawed then they were still liable to uphold their end of the guarantee. After you have been on the positive side of price differences for so long it's only normal to expect that your going to take a loss at one point in time. When that time came for Walmart they simply took their ball and complained like little children. No one is taken into account that if the website quickly addressed this issue I wouldn't have went to store one and that if their managers knee the policy change then that could have been expressed to me and I would have been saved the gas and time from a 45 minute one way trip to the next closes Walmart. I do not except Walmart explanation or resolution and I ask that they be held to the policy of which they had in place.
Final Business Response /* (4000, 14, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. As stated in our original response, Walmart store management has the final decision for matching an online price. In [redacted]'s case, the management group denied the price of the Marketplace listing from [redacted] he provided. In addition, per Walmart's Price Matching policy, Walmart stores will not price match marketplace vendors, third-party sellers, auction sites or sites requiring memberships. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/04/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she has advised that the orders in question were for an RCA Tablet and for a breast pump. We have reviewed all her orders for these items. The orders we have located show they were cancelled. We did not collect the funds for the orders. However, there was an authorization hold. Once the order was canceled, the authorization hold was reversed. The time frame for the hold to fall off can vary depending on the bank's policy. Our records show another order for the same breast pump. This order was shipped her local store and is available for pick up at this time. We have advised Ms. [redacted] of this and she states she will pick up the breast pump that was delivered to the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 11, 2015, Mr. [redacted] placed an order for a $50 Microsoft Xbox Gift Card. We had a system issue which caused the order to be stuck in processing. Due to this issue, the intent to cancel that was placed was also stuck. We have escalated this to our fulfillment team and they have pushed the order to cancel. The refund of $50.00 has been credited back to the gift card he used. For the inconvenience, we have issued him a $10 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 6, 2015/12/22) */
This dispute has now been resolved.
I contact Walmart.com again on 12/20/15 and they have refunded my entire order amount.

Initial Business Response /* (1000, 5, 2015/08/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order XXXXXXXXXXXXX was canceled on July 7, 2015. Therefore, we did not collect the funds for Ms. [redacted]'s canceled order. However, Ms. [redacted]'s bank may have placed an authorization hold on her account. Some banks may request an authorization release form from us in order to release an authorization hold. On August 3, 2015, we faxed Ms. [redacted]'s bank an authorization release letter at (XXX)) XXX-XXXX. On this day, we communicated with Ms. [redacted] via phone and email and explained these details. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our billing team advised the have removed the authorization hold. Mr. [redacted] should see the removal within three to five business days. We apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/07/07) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (2000,...

11, 2014/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart is sent me a 150 gift card and let me dispose of the broken coach. Walmart also refunded the money in full for the couch ...I am satisfied. Thank you!

Initial Business Response /* (1000, 5, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Everlast Single-Station Heavy Bag Stand that was damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. A replacement for the damaged Everlast Single-Station Heavy Bag Stand was issued by our [redacted] service team on March 16, 2014. Mr. [redacted] did not want to disassemble the Everlast Single-Station Heavy Bag Stand to return it back to us. We have contacted Mr. [redacted] and stated we will adjust his order, so that he will not be recharged for the item because it will not be returned back to us. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order#XXXXXXXXXXXXX and fulfillment issues. We thank you for the opportunity to address she concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 8, 2015, Ms. [redacted] placed an order for a 2-12-pack Sterilite file crates. This item had an item set up error where the listing was incorrect. We have forwarded this to the appropriate team to correct the ad. Please note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Ms. [redacted]'s order for 2- Sterilite File Crate, New Leaf is available for pickup at Walmart Supercenter of [redacted] As a one-time courtesy, we have issued a $40 eGift Card to place the order for 1-12 pack Sterilite Crate. As such, Walmart.com considers this matter closed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied with the [redacted] service provided post-complaint.

Initial Business Response /* (1000, 5, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the pending authorization hold for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was immovable in our ordering/processing system. I contacted unbeatable sale and requested the order be cancelled on their end. Because Ms. [redacted]'s order did not process, she still had a pending authorization hold while we were working to have the entire order cancelled. On today, July 21, 2014 the order was successfully cancelled in our system, thereby releasing the pending authorization hold. I have attempted to reach Ms. [redacted], but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his...

account and order history. On November 5, 2016, [redacted] placed an order on Walmart.com to be picked up the same day at his local Walmart store. Generally, when an item is fulfilled by a store, we request that it also be returned to the store. However, as a one-time courtesy, we arranged for [redacted] to return his item by mail and issued a refund for the order. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, Walmart.com

Initial Business Response /* (1000, 12, 2014/11/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with with an order she placed for a Verizon Prepaid Smartphone and Verizon Unlimited Card. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologize to the Ms. [redacted] for the experience she had when placing an order with Walmart.com. We apologize it took ten days to receive her refund. We have issued Ms. [redacted] a $75.00 egift card for her troubles. We have also escalated her concerns to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/11/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]' order was defaulted to be shipped to the Walmart location it was sent to as a he did not select a Ship To Store location. We have issued [redacted] a refund for his order and sent him a courtesy $25 for the inconvenience he experienced. During our communication with [redacted], we confirmed he no longer needed assistance. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/05/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged/defective Double Power 7" Tablet 8GB Memory Dual Core & Bonus Kit; Color: Black of order#XXXXXXXXXXXXX. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. As a one-time courtesy, we have cared for Ms. [redacted] with a refund. Ms. [redacted] has shipped the item back to us as we requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they called and talked to me and they gave me a full refund.

Initial Business Response /* (1000, 10, 2014/07/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a swimming pool. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us of the issues she had with customer service and the site to store concerns at the store. We apologized to Ms. [redacted] for the troubles she had. We have escalated her concerns to the proper department. We have also refunded Ms. [redacted] $40.00 on her order for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with [redacted] and discussed my concerns and issues with her. She was very responsive to my position and assured me that action would be taken.

Initial Business Response /* (1000, 10, 2015/10/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order that was delivered damaged. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered several liquid laundry soaps which arrived damaged and leaking. A replacement order has been processed for the damaged items. We contacted Ms. [redacted] to apologize for the inconvenience and informed her that we have escalated her concerns to the appropriate teams to ensure the item is packaged appropriately in the future to prevent damage. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted Walmart's response because the person assured me that they will make sure that merchandise will not be delivered in such a poor manner.
I am completely satisfied because after that conversation, I had placed an order on walmart.com and everything I ordered was delivered in a neat sealed box.
Thank you Revdex.com for handling my complaint.