Walmart.com

Initial Business Response /* (1000, 15, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding not being able to place an order without using his Walmart.com Account password. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with her feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] and left a message advising him that we no longer have the guest check out option and that in order to successfully place an order with us he would need to sign in, using his email address and password. We have made several attempts to reach Mr. [redacted] and have not heard back. In order to provide the best resolution possible we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

I think the issue has ben resolved. Can we close it ?
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Thank you J

Initial Business Response /* (1000, 15, 2014/12/12) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his account records and purchase history. We were unable to locate a [redacted] account for [redacted] using the contact information and details from his Revdex.com letter. On December 3, 2014 and December 12, 2014 we sent [redacted] a notice explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/11/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. Willbanks concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have forwarded Ms. [redacted] concerns regarding the treatment she received to the appropriate department so corrective action can be taken. Secondly, we have confirmed that our customer care group processed a replacement for Ms. [redacted] under order XXXXXXXXXXXXX without expecting her original order back. Lastly, we confirmed that Ms. [redacted] picked up her order on November 6, 2014. We have notified Ms. [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't know why they said they have not heard back from me, they sent me an email last week and I responded immediatley. [redacted] from the president's office was very kind in his email, and I responded in kind. I am satisfied that all has been corrected and have since placed another order with them. Thank you [redacted] of Walmart who is a fine customer service representative. Thank you Revdex.com you have done me a great service. Have a wonderful Christmas and New Year.

Initial Business Response /* (1000, 10, 2015/04/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we attempted to locate Ms. [redacted]'s Walmart.com account. Unfortunately, we were unable to locate a Walmart.com account or orders associated with the information Ms. [redacted] provided in her letter. On April 6, 2015, we sent Ms. [redacted] an email to contact us with her order number and contact information associated with the product she mentioned. We have not heard back from Ms. [redacted]. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 18, 2014/07/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for two packages of dual cartridges. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us she only received one package of the cartridges she ordered. We issued Ms. [redacted] a $40.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the unauthorized purchase on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On September 24, 2015, we contacted Mr. [redacted] to discuss and to gather additional details. We assured him that Walmart.com was not impacted by a security breach and provided him with recommendations to prevent his account and personal information from being compromised in the future. We apologized to Mr. [redacted] for the inconvenience this has caused him and issued him a replacement gift card in the amount of $103.04. We also encouraged Mr. [redacted] to file a police report regarding the matter. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 6, 2016/01/25) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Tracking information from FedEx indicates the package was delivered and signed for by [redacted]. Mr. [redacted] contacted Walmart.com to advise he is not familiar with the individual who signed for his package. At that time, he was asked to file a police report. Generally, when an order has been signed for, we do not issue refunds or replacements. However, as a one-time courtesy, we did process a refund for Mr. [redacted]'s order upon receipt of his police report. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]'s order was cancelled on the same day it was placed as it was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused [redacted]. That is why we have emailed him a $183 egift card under order[redacted], which is the difference between the sale price and our current price online for the TV he ordered. [redacted] can either apply the egift card towards the same TV or another TV online or at his local Walmart store. On December 15, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/04/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she wanted to cancel. We thank you for the opportunity to address Ms. [redacted]\'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]\'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order online and accidentally inputted the incorrect shipping address. She immediately contacted customer service to cancel the order. Customer service put intent to cancel on the order; however, 2 of the 3 items were not cancelled and in fact shipped out. The driver was able to get the items delivered to the correct address, but Ms. [redacted] had already placed a new order for the same items. Ms. [redacted] was then advised to return those items to the store, and the store only accepted one of the items. We arranged to have Fedex pick up the second item from Ms. [redacted] and we have issued a refund for that item back to Ms. [redacted]\'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution. Walmart made arrangements to pick up misdelivered merchandise and credited my account.

Initial Business Response /* (1000, 10, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order he tried to place that canceled. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. When we spoke to [redacted] he advised us he was trying to get help from our billing department and waited 64 minutes and the issue was not resolved. [redacted] did receive his refund on December 9th. We advised him we will be escalating this incident to the proper department. [redacted] will get back with us in the next few days with the specific associate he was dealing with. We apologized to [redacted] and issued him a $20.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached *onday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After to speaking to them , I was not sure if this would improve their customer service or not. There waqs more to the conversation than listed above. *y credit card did get credited back, which was the main reason I filed the complaint. So in regards to that this is resolved.
In the future it will be doubtful if I do business with Walmart anymore.
Thanks

Initial Business Response /* (1000, 10, 2014/02/21) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After receiving Ms. [redacted]'s complaint, we took immediate action to rectify her issue. We reviewed her account and confirmed she received a refund for her order on February 17, 2014. We contacted Ms. [redacted] on February 20, 2014 and informed her about the refund. In addition, we sent her a $30 egift card under order XXXXXXX-XXXXXX to compensate her for the inconvenience she experienced. We advised Ms. [redacted] to contact us if she needed further assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/10) */
a Walmart representative contact me my items are at the store and are ready for me to pickup. and also gave me a 30 gift card. still I feel the practice they use is not right they need to state where items are being purchased from not sold...

by Walmart. I will not order from them again. thank you

Initial Business Response /* (1000, 10, 2015/10/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an order she had recently placed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that she had placed an order for a Storage Shed on September 22, 2015. We confirmed that she should have received two boxes and located the missing item for her. We made numerous attempts to contact Ms. [redacted] by phone but our attempts to reach her were not successful. Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us directly if she has any questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am receiving a new replacement shed tomorrow. But in response to Walmart trying to contact me. That statement on their part is false. No one from Walmart ever called me or e-mail me at any time over this last month since I ordered the shed. I had to keep calling them every couple days for a response from them. And when I would leave my e-mail address and phone # for a supervisor to call me. No one did. Thankyou for your time.
[redacted].
Final Business Response /* (4000, 14, 2015/11/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As we previously advised, we have made numerous unsuccessful attempts to contact Ms. [redacted] via email and phone. We apologize if she did not receive our messages. If Ms. [redacted] has any follow up questions or concerns, she is welcome to contact us directly.

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order placed on November 23rd. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We apologize for the experience **. [redacted] received from Customer Service. We tried reaching out to him December 8th & 9th at[redacted] and have not heard back from him. We have issued **. [redacted] a $50.00 eGift Card for his troubles. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I will accept [redacted] response the customer service was lacking. **s. [redacted] did call first on 8 Dec at approximately 540pm, I did not hear the phone ring so it went to voice mail. I checked my voice mail around 8pm and decided to call her the next evening on my way home from work. **s. [redacted] proceeded to call again around 1130. I am unable to answer my personal phone while at work so it went to voice mail once again. This time her voice mail seemed more aggressive and I had to call her back by close of business so she could respond to the Revdex.com. On my way home around 5pm I called her and she was gone. The bottom line is if they are going to have an item on their website and allow customers to add to cart and pay for the item, they should honor it.

Initial Business Response /* (1000, 18, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. On October 11, 2015, Mr. [redacted] placed an order for a Better Homes and Gardens Dining Table along with matching chairs. Unfortunately, the table arrived damaged. Mr. [redacted] was issued several replacement tables, which arrived damaged as well. We have apologized to Mr. [redacted] for this inconvenience. We contacted the appropriate teams to address the root cause and worked with Mr. [redacted]' local Walmart store to have a table delivered to the store undamaged. Additionally, the Store Manager was able to have the table delivered from the store to Mr. [redacted]' home. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 15, 2015/07/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order . We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed an order for a 12-pack Sterilite file crates. This item had an item set up error where the listing was incorrect. We have forwarded this to the appropriate team to correct the ad. Please note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Ms. [redacted]'s order has been refunded due to this error. As a one-time courtesy, we have issued a $45 Egift Card to place the order for the 12 pack Sterilite Crates. We have tried to contact Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response from Walmart.com is satisfactory. They have given me a gift card to cover the cost of the 12 crates and that is what I wanted. I appreciate the timely manner in which Walmart resolved the issue and will continue to shop there as needed. Thank you.

Initial Business Response /* (1000, 10, 2014/09/18) */
Please refer to case 1[redacted] with Unbeatablesale.com. which has already been closed.
Initial Consumer Rebuttal /* (3000, 13, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they...

failed to uphold any responsibility for damages to item in shipping and they lost my business forever. Customers beware when buying from them; I will never make that mistake again. This was my first and last buying experience from this company.
Final Business Response /* (4000, 15, 2014/10/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a rebuttal to [redacted] original Revdex.com complaint. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After reviewing [redacted] complaint, we reviewed her Walmart.com account and order history. On October 8, 2014, we spoke with [redacted] directly over the phone. [redacted] expressed her concerns about not receiving an invoice or receipt with the UnbeatableSale.com order that was delivered. She also expressed her concerns that the information displayed on Walmart.com does not clearly specify the product she ordered was from UnbeatableSale.com. We apologized for the inconvenience and explained that marketplace products such as those that belong to UnbeatableSale.com state "Buy from Marketplace" next to them and includes information about the retailer below their prices on the product page. Lastly, we confirmed that FedEx has made arrangements with UnbeatableSale.com to send [redacted] a replacement order. During our conversation, [redacted] advised she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 17, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/06/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the delayed delivery status of his order above. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was delivered on June 11, 2014 (today), as promised. We have also adjusted Mr. [redacted]'s order for the inconvenience and the delivery delay email. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 8, 2015, Mr. [redacted] placed an order for a Work Choice 5-Tier Commercial Wire Shelving Rack. We do apologize for the whole entire experience Mr. [redacted] had with his order. This was escalated to the store as well as to the appropriate teams with all coaching opportunities to be reviewed and addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No response to me directly to address the many trips and calls I've made to cancel this order. I do not believe Ms. [redacted]'s response has shown much of understanding from a [redacted]'s perspective and her response failed to properly address my miserable online order experience.
Final Business Response /* (4000, 9, 2016/01/25) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. The order was lost in transit and therefore never made it to his local store. We do apologize for the inconvenience this has caused Mr. [redacted] and the assistance he received trying to get his refund. The experience he had was very unacceptable. We reemphasized that we have reviewed the correspondences he had with our [redacted] service team and have escalated those opportunities that were found to the appropriate managers to address. For the inconvenience, we have issued a $25 Egift card. If either of you have any further questions or comments, please feel free to contact us.

Sincerely,

[redacted] L.
Walmart.com