Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. Walmart.com reserves the right, at our sole discretion, to refuse or cancel any order for any reason including, but not limited to, inaccuracies or errors in product or pricing information per our terms of use that [redacted] agreed to when he signed up for a Walmart.com account. It is not our policy to honor pricing or typographical errors on our site. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
 
Sincerely,
[redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues with his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. The order Mr. [redacted] placed on November 8, 2015, was estimated to arrive on November 10, 2015. Unfortunately, the shipment was delayed in transit and was not delivered on time. A replacement was ordered on November 15, 2015 and that one was returned as well. A full refund has been issued for the order and we advised Mr. [redacted] that his contacts would be reviewed and all of the coaching opportunities would be addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am disappointed in Walmart [redacted] Service and various time I had to spend to get my money returned to me. At this time, that refund has been received and though I cannot recommend Walmart.com to anyone else given the multitude of unfulfilled promised from Walmart.com, I do appreciate that [redacted] was able to process my refund quickly once this issue reached her desk.

Initial Business Response /* (1000, 5, 2014/07/07) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (2000,...

11, 2014/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart is sent me a 150 gift card and let me dispose of the broken coach. Walmart also refunded the money in full for the couch ...I am satisfied. Thank you!

Initial Business Response /* (1000, 6, 2016/01/25) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Tracking information from FedEx indicates the package was delivered and signed for by [redacted]. Mr. [redacted] contacted Walmart.com to advise he is not familiar with the individual who signed for his package. At that time, he was asked to file a police report. Generally, when an order has been signed for, we do not issue refunds or replacements. However, as a one-time courtesy, we did process a refund for Mr. [redacted]'s order upon receipt of his police report. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for order for a price match. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received [redacted] complaint, we reviewed her [redacted] account and order history. As a one-time courtesy we have issued [redacted] a $70.00 eGift Card for the price difference of the laptop she purchased. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/10/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order that was delivered damaged. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered several liquid laundry soaps which arrived damaged and leaking. A replacement order has been processed for the damaged items. We contacted Ms. [redacted] to apologize for the inconvenience and informed her that we have escalated her concerns to the appropriate teams to ensure the item is packaged appropriately in the future to prevent damage. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted Walmart's response because the person assured me that they will make sure that merchandise will not be delivered in such a poor manner.
I am completely satisfied because after that conversation, I had placed an order on walmart.com and everything I ordered was delivered in a neat sealed box.
Thank you Revdex.com for handling my complaint.

Initial Business Response /* (1000, 10, 2014/12/19) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order he tried to place that canceled. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. When we spoke to [redacted] he advised us he was trying to get help from our billing department and waited 64 minutes and the issue was not resolved. [redacted] did receive his refund on December 9th. We advised him we will be escalating this incident to the proper department. [redacted] will get back with us in the next few days with the specific associate he was dealing with. We apologized to [redacted] and issued him a $20.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached *onday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After to speaking to them , I was not sure if this would improve their customer service or not. There waqs more to the conversation than listed above. *y credit card did get credited back, which was the main reason I filed the complaint. So in regards to that this is resolved.
In the future it will be doubtful if I do business with Walmart anymore.
Thanks

Initial Business Response /* (1000, 5, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the pending authorization hold for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was immovable in our ordering/processing system. I contacted unbeatable sale and requested the order be cancelled on their end. Because Ms. [redacted]'s order did not process, she still had a pending authorization hold while we were working to have the entire order cancelled. On today, July 21, 2014 the order was successfully cancelled in our system, thereby releasing the pending authorization hold. I have attempted to reach Ms. [redacted], but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the unauthorized purchase on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On September 24, 2015, we contacted Mr. [redacted] to discuss and to gather additional details. We assured him that Walmart.com was not impacted by a security breach and provided him with recommendations to prevent his account and personal information from being compromised in the future. We apologized to Mr. [redacted] for the inconvenience this has caused him and issued him a replacement gift card in the amount of $103.04. We also encouraged Mr. [redacted] to file a police report regarding the matter. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our billing team advised the have removed the authorization hold. Mr. [redacted] should see the removal within three to five business days. We apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
The Walmart store management has the final decision for matching an online price. In [redacted]'s case, the management group could not honor the price of the listing he provided. In addition, there has been a strong presence of fraud activity during this price matching period. To prevent fraud activity, we have updated our store policy to not honor prices from marketplace vendors, third-party sellers, auction sites or sites requiring memberships. On December 2, 2014, we notified [redacted] of these details. We provided our contact information so [redacted] could contact us back if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 12, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart made a mistake or error in the way it adopted a guarantee without doing much research. Once they realized it was not beneficial to them they simply called foul and wants to wash their hands of the matter by using words like fraud. No one committed fraud but possibly Walmart. Their price match was flawed and if they had specifics on who could post an item on amazon then the time to make that clear was from the very beginning. No one in 2 of the Walmart stores I went to told me that the issue was they don't price match amazon when a 3rd party is involved. They stated the price was too low and that was it. From the Amazon website I was able to complete a purchase of both items that I wanted to buy and once that took place then the burden for Walmart was to price match. Until the got a new policy in place or removed the one in which they feel was flawed then they were still liable to uphold their end of the guarantee. After you have been on the positive side of price differences for so long it's only normal to expect that your going to take a loss at one point in time. When that time came for Walmart they simply took their ball and complained like little children. No one is taken into account that if the website quickly addressed this issue I wouldn't have went to store one and that if their managers knee the policy change then that could have been expressed to me and I would have been saved the gas and time from a 45 minute one way trip to the next closes Walmart. I do not except Walmart explanation or resolution and I ask that they be held to the policy of which they had in place.
Final Business Response /* (4000, 14, 2014/12/15) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. As stated in our original response, Walmart store management has the final decision for matching an online price. In [redacted]'s case, the management group denied the price of the Marketplace listing from [redacted] he provided. In addition, per Walmart's Price Matching policy, Walmart stores will not price match marketplace vendors, third-party sellers, auction sites or sites requiring memberships. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/10/15) */
Walmart.com received a Revdex.com complaint from Mrs. [redacted] regarding and return/exchange issue. We thank you for the opportunity to address Mrs. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mrs. [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate that Mrs. [redacted] was able to return the product and received a $9.00 gift card from the store and a $9.00 adjustment from Walmart.com. As such, Walmart.com considers this matter closed.
Again, we thank customer for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/29) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for sent to an old address. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. [redacted]' informed us that her order was sent to an old address. We issued [redacted] a full refund in the amount of $58.74 on December 29th which will post to her original payment method within three to five business days. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/06) */
Thank you so much, it's been solved and she was SO nice.
Thanks,
[redacted]

Walmart.com received [redacted] Revdex.com complaint regarding a  problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and...

rectify the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve her again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her Site to Store order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We partnered with Ms. [redacted]'s local store manager who reached out to Ms. [redacted]'s husband and apologized for the issues surrounding her order. As a courtesy and gesture of goodwill, our Store Manager advised Mr. [redacted] that he would be shipping a Keurig Coffee maker to their house at no expense. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was unable to return her order with us since her product was 1 year over our 90-day return window. We have confirmed that Ms. [redacted] was not satisfied with having to send her Portable DVD player to the manufacturer to be serviced. We understand the frustration Ms. [redacted] has experienced. That is why we have arranged to issue her a one-time courtesy refund for her order. On June 30, 2015, we called Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and explained these details. Ms. [redacted] accepted offer and requested that we issue her a gift card since the credit card she used was no longer active. We issued Ms. [redacted] a one-time courtesy $100 egift card under order XXXXXXX-XXXXXX. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 16, 2014/09/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a ring. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that she had her ring sauntered three times with us since last March and the saunter came loose and her ring is damaged. As a one-time courtesy we have issued Ms. [redacted] an Egift card in the amount of $175.00 to purchase a new ring. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 21, 2014/09/12) */
They have decided to as a one time courtesy they sent me a gift card to replace the ring.
[redacted]
Final Business Response /* (4000, 19, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her as issue she had with an order she placed for a ring. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us she had her ring sauntered at Walmart and they did not do it right and the ring fell apart. As a one-time courtesy we have issued Ms. [redacted] a gift card to replace her ring. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Katrina [redacted] regarding her issue with an order she placed Site to Store. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] did not pick up her SanDisk 8GB micro card. She was issued a full refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/05/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled item. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have cared for the Mr. [redacted] with a new order with free shipping and pricing adjustments. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied with Walmart's customer service. [redacted] was very patient and proceeded to give me the discount afterwards. Thank you very much.

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a JumpKing 14' Trampoline. Due to an error at our fulfilment center the order was not completely shipped. Once we were made aware of this issue, the error was rectified. Unfortunately, the item was out of stock so Mr. [redacted] was given a comparable trampoline at a discounted price. We are very sorry to hear about the problems Mr. [redacted] experienced with this orders. We contacted
Mr. [redacted], verified that he received his new order and that he was happy with the product. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 20, 2016/02/22) */
Updated, it was another mistake by walmart. Hopefully this time it is resolved and closed for good. Thanks