Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. We apologize for the inconvenience this caused her. We left Ms. [redacted] a message at XXX-XXX-XXXX. We have not heard back from her. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart staff repeatedly blamed me, my banking and refused to advance to a manager, citing that no such service was available to the public, and they had the right to refuse service, without justifying ( and apparently in wrongly blaming) I see no explanation for what happened.
I see no repair for the multiple attempts to shop, and the refusal and then the hours spent with staff arguing and blaming. I was told this was their policy and that was simply that. This was clearly and remains so, discrimination. They also refused to answer the phone for the people from the banking source.
NO, I do not accept this as it continues to blame me. It is not possible to leave a message at the number listed. This is simply fabrication, back to back. I won't be calling WalMart and I probably won't be shopping WalMart this was very very inappropriate and very NEW JIM CROW.

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order placed on November 23rd. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We apologize for the experience **. [redacted] received from Customer Service. We tried reaching out to him December 8th & 9th at[redacted] and have not heard back from him. We have issued **. [redacted] a $50.00 eGift Card for his troubles. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I will accept [redacted] response the customer service was lacking. **s. [redacted] did call first on 8 Dec at approximately 540pm, I did not hear the phone ring so it went to voice mail. I checked my voice mail around 8pm and decided to call her the next evening on my way home from work. **s. [redacted] proceeded to call again around 1130. I am unable to answer my personal phone while at work so it went to voice mail once again. This time her voice mail seemed more aggressive and I had to call her back by close of business so she could respond to the Revdex.com. On my way home around 5pm I called her and she was gone. The bottom line is if they are going to have an item on their website and allow customers to add to cart and pay for the item, they should honor it.

Initial Business Response /* (1000, 10, 2015/05/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] purchased a workout DVD on 5/2/2015. This only included 3 workouts and not 7 workouts as stated on the ad. We have escalated this to our merchandising team and they have advised that it was an error in the ad description. The ad has been updated. For the inconvenience, we have issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/21) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After receiving Ms. [redacted]'s complaint, we took immediate action to rectify her issue. We reviewed her account and confirmed she received a refund for her order on February 17, 2014. We contacted Ms. [redacted] on February 20, 2014 and informed her about the refund. In addition, we sent her a $30 egift card under order XXXXXXX-XXXXXX to compensate her for the inconvenience she experienced. We advised Ms. [redacted] to contact us if she needed further assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/18) */
Please refer to case 1[redacted] with Unbeatablesale.com. which has already been closed.
Initial Consumer Rebuttal /* (3000, 13, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they...

failed to uphold any responsibility for damages to item in shipping and they lost my business forever. Customers beware when buying from them; I will never make that mistake again. This was my first and last buying experience from this company.
Final Business Response /* (4000, 15, 2014/10/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a rebuttal to [redacted] original Revdex.com complaint. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After reviewing [redacted] complaint, we reviewed her Walmart.com account and order history. On October 8, 2014, we spoke with [redacted] directly over the phone. [redacted] expressed her concerns about not receiving an invoice or receipt with the UnbeatableSale.com order that was delivered. She also expressed her concerns that the information displayed on Walmart.com does not clearly specify the product she ordered was from UnbeatableSale.com. We apologized for the inconvenience and explained that marketplace products such as those that belong to UnbeatableSale.com state "Buy from Marketplace" next to them and includes information about the retailer below their prices on the product page. Lastly, we confirmed that FedEx has made arrangements with UnbeatableSale.com to send [redacted] a replacement order. During our conversation, [redacted] advised she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 17, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
We understand the frustration and inconvenience this has caused [redacted]. That is why we have issued him a one-time courtesy refund for his order back to his original method of payment. On December 17, 2014, we notified [redacted] about these details and advised him to contact us if he still needs assistance. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Walmart's prompt response, I do find their resolution satisfactory on my end.
Thank you Revdex.com for assisting me to reach common ground with [redacted]

Initial Business Response /* (1000, 10, 2015/10/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an order she had recently placed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that she had placed an order for a Storage Shed on September 22, 2015. We confirmed that she should have received two boxes and located the missing item for her. We made numerous attempts to contact Ms. [redacted] by phone but our attempts to reach her were not successful. Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us directly if she has any questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am receiving a new replacement shed tomorrow. But in response to Walmart trying to contact me. That statement on their part is false. No one from Walmart ever called me or e-mail me at any time over this last month since I ordered the shed. I had to keep calling them every couple days for a response from them. And when I would leave my e-mail address and phone # for a supervisor to call me. No one did. Thankyou for your time.
[redacted].
Final Business Response /* (4000, 14, 2015/11/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As we previously advised, we have made numerous unsuccessful attempts to contact Ms. [redacted] via email and phone. We apologize if she did not receive our messages. If Ms. [redacted] has any follow up questions or concerns, she is welcome to contact us directly.

Initial Business Response /* (1000, 10, 2015/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that a technical error caused Mr. [redacted]'s order to be canceled. On September 4, 2015, and September 9, 2015, we communicated with Mr. [redacted] and apologized for the inconvenience. We issued Mr. [redacted] a $50 egift card and fulfilled a new order for him with expedited shipping. During our communication with Mr. [redacted], we confirmed he no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 21, 2015, Ms. [redacted] placed an order for a Your Zone 5-light Floor Lamp to be shipped to her local store. We do apologize for the inconvenience this has caused Ms. [redacted]. We have escalated this over to the store management team and they have contacted Ms. [redacted]. The store has advised her that the lamp was not delivered to them in the box that came to the store for pick up. The store has refunded Ms. [redacted] for the lamp and purchased a replacement for her at no cost. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2015/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding non receipt of her Walmart Stationery order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and have not heard back. We partnered with Walmart Stationery and they have advised us that Ms. [redacted] has been in contact with them. Walmart Stationery has advised us that the order processed and shipped on time, and was undeliverable after the third documented delivery attempt returned back by the carrier. The shipping costs were refunded and Ms. [redacted] was advised that the delivery issue was not covered under the return policy and would not be refunded. Walmart Stationery offered multiple times to ship the order to a different address. After no alternate address was given the order was shipped back to the address on file with a different carrier. Because this complaint is regarding a Walmart Stationery order Ms. [redacted] would need to contact Walmart Stationery for resolution at (XXX)XXX-XXXX. This issue is regarding Walmart Stationery and is not a regular Walmart.com order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the delayed delivery status of his order above. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was delivered on June 11, 2014 (today), as promised. We have also adjusted Mr. [redacted]'s order for the inconvenience and the delivery delay email. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Cards she attempted to purchase. We thank you for the opportunity to address Ms. [redacted]'s concerns...

and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate her order was placed on May 18, 2015. Once an order is placed, an authorization hold is posted on the card. If the order is processed, the funds are collected but if it's canceled, the funds are returned to the [redacted]'s payment method. Ms. [redacted]'s order was cancelled because it did not pass [redacted] security checks and the authorization is automatically reversed. The time frame for the hold can vary depending on the [redacted]'s bank's policy. On May 26, 2015 we spoke with Ms. [redacted] and she advised that the funds returned back to her PayPal account on Friday May 22, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate that Mr. [redacted] ordered an Azzonn Tile Top Fire Pit on August 29, 2015. The order was originally scheduled to be delivered on September 2, 2015. However, due to an error at the fulfillment center, the order went out late which also delayed the delivery date. When Mr. [redacted] contacted our [redacted] service department to cancel his order, it was too far along in the processing and could not be cancelled. A full refund has been issued for the order and Mr. [redacted]'s account has been adjusted to ensure he is not recharged for the Fire Pit. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with the fact that I am FINALLY not going to be charged for an item I successfully cancelled. However, this response was an insult.
On September 2nd, I received an email stating the item had not even BEGUN shipping. I immediately called and cancelled, and was in fact told that I had successfully cancelled, and that my reimbursement would come within 48 hours. Given this information on what I assume is a recorded phone call, I in good faith purchased another firepit the next day from a competitor. It was a full 72 hours after my cancellation that the item shipped.
I would like an answer on which was a lie...either the [redacted] rep guaranteeing me it was cancelled, or this response saying it was not successfully cancelled even though it was leading to this company to charge me for something I did cancel.
I would also like to know what steps will be taken to resolve whichever lie exists. This has been the worst experience I have ever had from a store (aside from the [redacted] reps who are wonderful unless they had lied)
Final Business Response /* (4000, 14, 2015/10/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we had previously advised, while the order was delayed and shipped later than expected, systemically it was too far in the process to be successfully cancelled. We are very sorry for the inconvenience and are constantly working to improve the experience. Mr. [redacted]'s feedback has been forwarded to the appropriate departments for review. If you or Mr. [redacted] have any follow up questions regarding this order, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order from Christmas Central, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Due to the fact that Ms. [redacted] was not able to get assistance from Christmas Central, we have issued a full refund for her order and sent her a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 15, 2015/07/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order . We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed an order for a 12-pack Sterilite file crates. This item had an item set up error where the listing was incorrect. We have forwarded this to the appropriate team to correct the ad. Please note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Ms. [redacted]'s order has been refunded due to this error. As a one-time courtesy, we have issued a $45 Egift Card to place the order for the 12 pack Sterilite Crates. We have tried to contact Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response from Walmart.com is satisfactory. They have given me a gift card to cover the cost of the 12 crates and that is what I wanted. I appreciate the timely manner in which Walmart resolved the issue and will continue to shop there as needed. Thank you.

Initial Business Response /* (1000, 10, 2014/11/03) */
We are still reviewing Ms.[redacted]' request and would like to ask for an extension. We will post an official response when the issue is resolved.
Initial Consumer Rebuttal /* (2000, 18, 2014/11/14) */
Problem has been resolved...

after a long time talking to walmart employees. They called the walmart.com people and got it all straightened out and got my money refunded back into my account thank you!

Initial Business Response /* (1000, 10, 2015/02/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a double billing issue. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and she advised us her issue has been resolved. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2016/01/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed two separate orders. Both items were sold through our Marketplace Retailers. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. The first order for an LG TV was returned back and a refund for the amount of the item was processed. We have manually issued the remaining refund for the shipping charge in the amount of $27.00. For the second order for the Ipad Case, we have issued a full refund back to Ms. [redacted]'s original form of payment and advised her to keep the case. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Consumer Rebuttal /* (2000, 17, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I call great [redacted] service. I will however be very careful not to buy items from any of their third party vendors since I do not trust them. At least with Walmart I can trust to return an item to their store and get a full refund.
The gift card was a wonderful apology surprise since it was sent to me on my sons birthday. For what I had to deal with it was well deserved too. Thanks, for the courtesy.

Initial Business Response /* (1000, 10, 2014/03/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order he attempted to place on March 3rd. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. I contacted Mr. [redacted] to discuss his feedback and for the inconvenience, issued a $25.00 gift card for future orders. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Person was very professional I was very upset appreciate the help I do not like complaining but I was put in a very bad position

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 8, 2015, Mr. [redacted] placed an order for a Work Choice 5-Tier Commercial Wire Shelving Rack. We do apologize for the whole entire experience Mr. [redacted] had with his order. This was escalated to the store as well as to the appropriate teams with all coaching opportunities to be reviewed and addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No response to me directly to address the many trips and calls I've made to cancel this order. I do not believe Ms. [redacted]'s response has shown much of understanding from a [redacted]'s perspective and her response failed to properly address my miserable online order experience.
Final Business Response /* (4000, 9, 2016/01/25) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. The order was lost in transit and therefore never made it to his local store. We do apologize for the inconvenience this has caused Mr. [redacted] and the assistance he received trying to get his refund. The experience he had was very unacceptable. We reemphasized that we have reviewed the correspondences he had with our [redacted] service team and have escalated those opportunities that were found to the appropriate managers to address. For the inconvenience, we have issued a $25 Egift card. If either of you have any further questions or comments, please feel free to contact us.

Sincerely,

[redacted] L.
Walmart.com