Walmart.com

Initial Business Response /* (1000, 16, 2014/09/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a ring. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that she had her ring sauntered three times with us since last March and the saunter came loose and her ring is damaged. As a one-time courtesy we have issued Ms. [redacted] an Egift card in the amount of $175.00 to purchase a new ring. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 21, 2014/09/12) */
They have decided to as a one time courtesy they sent me a gift card to replace the ring.
[redacted]
Final Business Response /* (4000, 19, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her as issue she had with an order she placed for a ring. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us she had her ring sauntered at Walmart and they did not do it right and the ring fell apart. As a one-time courtesy we have issued Ms. [redacted] a gift card to replace her ring. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was unable to return her order with us since her product was 1 year over our 90-day return window. We have confirmed that Ms. [redacted] was not satisfied with having to send her Portable DVD player to the manufacturer to be serviced. We understand the frustration Ms. [redacted] has experienced. That is why we have arranged to issue her a one-time courtesy refund for her order. On June 30, 2015, we called Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and explained these details. Ms. [redacted] accepted offer and requested that we issue her a gift card since the credit card she used was no longer active. We issued Ms. [redacted] a one-time courtesy $100 egift card under order XXXXXXX-XXXXXX. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a JumpKing 14' Trampoline. Due to an error at our fulfilment center the order was not completely shipped. Once we were made aware of this issue, the error was rectified. Unfortunately, the item was out of stock so Mr. [redacted] was given a comparable trampoline at a discounted price. We are very sorry to hear about the problems Mr. [redacted] experienced with this orders. We contacted
Mr. [redacted], verified that he received his new order and that he was happy with the product. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 20, 2016/02/22) */
Updated, it was another mistake by walmart. Hopefully this time it is resolved and closed for good. Thanks

Initial Business Response /* (1000, 15, 2015/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding non receipt of her Walmart Stationery order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and have not heard back. We partnered with Walmart Stationery and they have advised us that Ms. [redacted] has been in contact with them. Walmart Stationery has advised us that the order processed and shipped on time, and was undeliverable after the third documented delivery attempt returned back by the carrier. The shipping costs were refunded and Ms. [redacted] was advised that the delivery issue was not covered under the return policy and would not be refunded. Walmart Stationery offered multiple times to ship the order to a different address. After no alternate address was given the order was shipped back to the address on file with a different carrier. Because this complaint is regarding a Walmart Stationery order Ms. [redacted] would need to contact Walmart Stationery for resolution at (XXX)XXX-XXXX. This issue is regarding Walmart Stationery and is not a regular Walmart.com order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] purchased a workout DVD on 5/2/2015. This only included 3 workouts and not 7 workouts as stated on the ad. We have escalated this to our merchandising team and they have advised that it was an error in the ad description. The ad has been updated. For the inconvenience, we have issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding cancelled order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we advised her that the Disney Infinity: Disney Originals (2.0 Edition) Toy Box Starter Pack (PS3) was cancelled because the store did not have enough inventory in order to fulfill her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My problem with this response is that the product was ordered on cyber Monday. I got out of bed at 3am to make sure I got the product I wanted. The computer did not say out of stock. If I had it shipped to home instead of in store pick up there would be no problem. The problem is their in store pick up procedure. After you put your order in and they charge your account someone at the stores runs around to see if they can find it. Are you kidding me?? This is 2014 and the compute should reflect if it is not in stock at the store. Whomever "runs " around at the store in the morning do they look at the orders in the order that they came I ? This is a very poor practice. After I was told there were out of stock the computer was still allowing me to order it and free pick up at store today. This is false advertising because you said you were out of stock!
Final Business Response /* (4000, 19, 2014/12/26) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. The original Case#XXXXXXXX was in regards to the cancelled Disney Infinity: Disney Originals (2.0 Edition) Toy Box Starter Pack (PS3) of order#XXXXXXXXXXXXX. Walmart.com considers this matter closed.
If this is a new issue Ms. [redacted] will need to file a new complaint.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 21, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't accept. So just because they say they consider this closed that's it? Must be nice. They need to acknowledge that they need a better system for in store pick up and don't call me at ten o'clock at night to discuss this. I live on the East cost, but you do t even take the time to look at that before you call someone!

Complaint: [redacted]I am rejecting this response because: They are mistaken the issue has not been solved.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/03/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order he attempted to place on March 3rd. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. I contacted Mr. [redacted] to discuss his feedback and for the inconvenience, issued a $25.00 gift card for future orders. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Person was very professional I was very upset appreciate the help I do not like complaining but I was put in a very bad position

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her Site to Store order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We partnered with Ms. [redacted]'s local store manager who reached out to Ms. [redacted]'s husband and apologized for the issues surrounding her order. As a courtesy and gesture of goodwill, our Store Manager advised Mr. [redacted] that he would be shipping a Keurig Coffee maker to their house at no expense. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We researched Site to Store order#XXXXXXXXXXXXX for the Refurbished Sanyo FVD48P4 48" 1080p 60Hz Class LED HDTV, this shipment was lost in transit. On June 21, 2015 we refunded $337.29 back to her original method of payment. We have spoken with Ms. [redacted] has confirmed she received the refund for the lost order. For the inconvenience and delay we have issued a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2016/01/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed two separate orders. Both items were sold through our Marketplace Retailers. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. The first order for an LG TV was returned back and a refund for the amount of the item was processed. We have manually issued the remaining refund for the shipping charge in the amount of $27.00. For the second order for the Ipad Case, we have issued a full refund back to Ms. [redacted]'s original form of payment and advised her to keep the case. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Consumer Rebuttal /* (2000, 17, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I call great [redacted] service. I will however be very careful not to buy items from any of their third party vendors since I do not trust them. At least with Walmart I can trust to return an item to their store and get a full refund.
The gift card was a wonderful apology surprise since it was sent to me on my sons birthday. For what I had to deal with it was well deserved too. Thanks, for the courtesy.

Initial Business Response /* (1000, 10, 2014/10/15) */
Walmart.com received a Revdex.com complaint from Mrs. [redacted] regarding and return/exchange issue. We thank you for the opportunity to address Mrs. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mrs. [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate that Mrs. [redacted] was able to return the product and received a $9.00 gift card from the store and a $9.00 adjustment from Walmart.com. As such, Walmart.com considers this matter closed.
Again, we thank customer for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/29) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for sent to an old address. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. [redacted]' informed us that her order was sent to an old address. We issued [redacted] a full refund in the amount of $58.74 on December 29th which will post to her original payment method within three to five business days. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/06) */
Thank you so much, it's been solved and she was SO nice.
Thanks,
[redacted]

Initial Business Response /* (1000, 15, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Unfortunately a replacement was sent to Mr. [redacted] in error and he was billed for it. We have addressed all of the coaching opportunities with our [redacted] service department to ensure this doesn't continue to be a problem. A full refund was issued for the replacement order and confirmed with Mr. [redacted]. As compensation for the issues surrounding his order, we have sent Mr. [redacted] a $40 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that a technical error caused Mr. [redacted]'s order to be canceled. On September 4, 2015, and September 9, 2015, we communicated with Mr. [redacted] and apologized for the inconvenience. We issued Mr. [redacted] a $50 egift card and fulfilled a new order for him with expedited shipping. During our communication with Mr. [redacted], we confirmed he no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate that Mr. [redacted] ordered an Azzonn Tile Top Fire Pit on August 29, 2015. The order was originally scheduled to be delivered on September 2, 2015. However, due to an error at the fulfillment center, the order went out late which also delayed the delivery date. When Mr. [redacted] contacted our [redacted] service department to cancel his order, it was too far along in the processing and could not be cancelled. A full refund has been issued for the order and Mr. [redacted]'s account has been adjusted to ensure he is not recharged for the Fire Pit. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with the fact that I am FINALLY not going to be charged for an item I successfully cancelled. However, this response was an insult.
On September 2nd, I received an email stating the item had not even BEGUN shipping. I immediately called and cancelled, and was in fact told that I had successfully cancelled, and that my reimbursement would come within 48 hours. Given this information on what I assume is a recorded phone call, I in good faith purchased another firepit the next day from a competitor. It was a full 72 hours after my cancellation that the item shipped.
I would like an answer on which was a lie...either the [redacted] rep guaranteeing me it was cancelled, or this response saying it was not successfully cancelled even though it was leading to this company to charge me for something I did cancel.
I would also like to know what steps will be taken to resolve whichever lie exists. This has been the worst experience I have ever had from a store (aside from the [redacted] reps who are wonderful unless they had lied)
Final Business Response /* (4000, 14, 2015/10/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we had previously advised, while the order was delayed and shipped later than expected, systemically it was too far in the process to be successfully cancelled. We are very sorry for the inconvenience and are constantly working to improve the experience. Mr. [redacted]'s feedback has been forwarded to the appropriate departments for review. If you or Mr. [redacted] have any follow up questions regarding this order, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Katrina [redacted] regarding her issue with an order she placed Site to Store. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] did not pick up her SanDisk 8GB micro card. She was issued a full refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
We understand the frustration and inconvenience this has caused [redacted]. That is why we have issued him a one-time courtesy refund for his order back to his original method of payment. On December 17, 2014, we notified [redacted] about these details and advised him to contact us if he still needs assistance. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Walmart's prompt response, I do find their resolution satisfactory on my end.
Thank you Revdex.com for assisting me to reach common ground with [redacted]

Initial Business Response /* (1000, 10, 2014/11/03) */
We are still reviewing Ms.[redacted]' request and would like to ask for an extension. We will post an official response when the issue is resolved.
Initial Consumer Rebuttal /* (2000, 18, 2014/11/14) */
Problem has been resolved...

after a long time talking to walmart employees. They called the walmart.com people and got it all straightened out and got my money refunded back into my account thank you!

Initial Business Response /* (1000, 5, 2015/05/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Cards she attempted to purchase. We thank you for the opportunity to address Ms. [redacted]'s concerns...

and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate her order was placed on May 18, 2015. Once an order is placed, an authorization hold is posted on the card. If the order is processed, the funds are collected but if it's canceled, the funds are returned to the [redacted]'s payment method. Ms. [redacted]'s order was cancelled because it did not pass [redacted] security checks and the authorization is automatically reversed. The time frame for the hold can vary depending on the [redacted]'s bank's policy. On May 26, 2015 we spoke with Ms. [redacted] and she advised that the funds returned back to her PayPal account on Friday May 22, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com