Walmart.com

Initial Business Response /* (1000, 5, 2014/02/25) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXX-XXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we immediately took corrective action to rectify his issue. We have forwarded his concerns to the appropriate department. In addition, we issued him a $10 egift card under order XXXXXXX-XXXXXX to help him with his next purchase and to compensate him for the inconvenience. We informed him under incident XXXXXX-XXXXXX about the $10 egift card we sent him and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
How many others do not go through the trouble I did and are charged $10 for "free" shipping?

Initial Business Response /* (1000, 7, 2016/02/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 5, 2016, Mr. [redacted] placed an order a Sylvania Premium Portable Bluetooth Rugged Garage Speaker for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. When an order is placed online, an authorization hold for the amount of the order is held on the form of payment used. When the order cancelled, the authorization hold was removed. However, depending on the financial institution's bank policies, the hold can take up to 7-14 days to fall off. We have escalated all coaching opportunities to the appropriate team to review and address. We have placed a new order for Mr. [redacted] for a black and gray Sylvania Premium Portable Bluetooth Rugged Garage Speaker and for the inconvenience, issued a $50 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order she placed which was canceled. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has a history of returning items. Unfortunately, due to this, we have made the decision that it is in our best interest to cancel her orders. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Out of a hundred items, I have maybe returned 10...which shouldn't matter because if an item is damaged during transit, it is walmart ' s responsibility. This resolution is completely unacceptable.
Final Business Response /* (4000, 9, 2014/10/12) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted]'s order history has been reviewed. She has a history of return abuse. Her account has been blocked. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding issues she experienced with her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 26, 2015, Ms. [redacted] placed an order for an Imperial Diamond Ring. Due to a delay in processing, the ring was not shipped on time and in turn was late in arriving at her local Walmart store.
I am so sorry for any inconvenience or frustration this may have caused her We contacted Ms. [redacted] and confirmed that her order was delivered and picked up from the store. For the inconvenience, we sent her a $25.00 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he didn't receive for an item that he returned. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has returned his item to us, but has not received his refund for it. We contacted Mr. [redacted] and he advised that customer service has issued the refund and he wanted us to double check. We confirmed that the refund was processed. Mr. [redacted] advised he now sees the refund posted to his account. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem Resolved

Initial Business Response /* (1000, 10, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the pricing on a toaster. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to a technical error, the video Mr. [redacted] saw had an incorrect price. The video indicated the toaster would be offered for under $30.00. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error and the video has been removed. We contacted Mr. [redacted], and, as a one-time courtesy, offered to honor the online price stated in the video. Mr. [redacted] declined as he had already purchased a different toaster. For his inconvenience we issued a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart [redacted] service called me and settled the issue to my satisfaction promptly and professionally.

Initial Business Response /* (1000, 12, 2014/12/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding non-receipt of the The Wizard Of Oz: 75th Anniversary (Widescreen); Format: DVD of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns...

and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have refunded Ms. [redacted] in full for this order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] called and woke me up TWICE (called me at 10:30 PM and 9:30 PM. [redacted] needs to learn not to upset a [redacted] MORE. WORSE [redacted] service out there. They lost my money and I will warn others about this company.
Final Business Response /* (4000, 16, 2015/01/05) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. On December 4, 2014 we refunded Ms. [redacted] $11.63. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 18, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Case can be closed but I am far from happy with the way "[redacted]" handled this case. Harassment late at night from this person was totally inappropriate. The last call came from her on a Friday at 8:20 pm telling ME to call HER during HER business hours, M-F, 8 am - 5 pm PST (same hours as mine only EST which she did not honor). The Walmart [redacted] service from the beginning to the end was HORRIBLE. They will not see any more of my money even if I have to pay more somewhere else. It is not worth the price of getting involved with this company again.

Initial Business Response /* (1000, 14, 2014/10/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Proscan 7" Tablet. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] expressed that his Tablet was not working properly and he called [redacted] service and was advised he was out of the return policy. Our return policy for electronics is 15 days. We contacted Mr. [redacted]'s local store and as a one-time courtesy will allow Mr. [redacted] to return his Tablet to the store and his refund to be issued to a gift card. We advised Mr. [redacted] and he is happy with the outcome. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2014/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a gift card which covered the price of the purchase ($54.61)minus the shipping charge from walmart.com and subsequently made another purchase of an ematic 7" 8GB HD tablet a purchase I am so far satisfied with. it arrived this noon via fed ex and so far there have been no noticeable hardware or software glitches. I will keep this report in my email inbox and keep you updated over the next 15 days of any problems. Thank You Revdex.com you have been most helpful in this situation!!!!!!
[redacted]

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund not received issue for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted] 's complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and advised her that on December 2, 2015 we adjusted/discounted her order $50.00. When she requested to be refunded for the order we refunded the balance that was remaining $32.16. Ms. [redacted] has verified that she has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/08/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect listing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
In addition, we have confirmed that our customer care department arranged to issue him a price adjustment towards a new order of the VTech Dual Handset to match the price of the price her paid for his original order XXXXXXXXXXXXX. Unfortunately, our customer care team issued him an adjustment refund that brought his order total to $37.64 instead of $19.94. On August 28, 2014, we spoke with Mr. [redacted] directly over the phone and issued him an additional adjustment refund of $17.70. We provided Mr. [redacted] with our direct number so he could contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

[redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]' complaint, we reviewed his Walmart.com account and order history. The Thames Kosmos Remote Control Machines Science Experiment Kit is currently out of stock and cannot be replaced. We emailed **. [redacted] and advised that we could not replace the item because it is out of stock. We have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with the cancelation of his order for a Samsung phone. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that his order did not pass [redacted] of our security checks. Our Billing team has reviewed Mr. [redacted]'s account and has suggested he place his order using his regular account (not guest account) and use the same computer device he used to place the original order. We emailed Mr. [redacted] this information on September 18th and have not heard back from him. If Mr. [redacted] has any further questions he may contact us directly at the number below. In light of this situation, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday -Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. In my original complaint I said that I was told to try the order again from a registered account WHICH I DID TWICE!!! With no change In the order being processed. I placed the order from the original computer and using my same exact card. Walmart did not reach out to me go resolve this issue, what they did was sent me two emails from different times when I tried to place the order and they canceled it. The email state my order had been canceled because they could not verify my information. My bank is not blocking them from verifying my information. Due to Walmarts short comings my friend was stuck with out a phone, I had to contact my bank to let them know the repeated authorizations were not Fraudulent, but rather Walmart consistently canceling my order no matter how I placed it. Walmart needs to do something about this, and I will be seeking other agencies to file complaints with and will also be going online and telling others about how Walmart.com does not own up to their mistakes. Again I do not accept this as a middle ground solution nor do I want to close this complaint.
Final Business Response /* (4000, 14, 2014/10/08) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our billing team has reviewed his account and advised Mr. [redacted] to place another order. We sent Mr. [redacted] this information on October 7th. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2016/01/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 22, 2015, Mr. [redacted] placed an order for an Xbox One White 500GB Gears of War Special Edition Console Bundle. The order shipped in two boxes. Per the tracking details, one box was delivered to Mr. [redacted]'s delivery address on December 23, 2015 and the other box delivered December 26, 2015. We're sorry to hear he didn't receive the items. Our records show that a refund for the wired controller was already refunded by our [redacted] service team. Due to Mr. [redacted]'s return history, we will not be issuing refunds for remaining of his order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 27, 2015, Mr. [redacted] placed an order for Krave Pure Foods Beef Jerky. The order was processed by our marketplace vendor, Mega Store Retail. We have forwarded this over to our marketplace vendor and they have advised that the 1 lb is describing the shipping weight and not the actual product weight. We have escalated this to the appropriate team to make the ad clear of this. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for an RCA HDTV on July 27, 2015. On September 13, 2015, Ms. [redacted] requested a replacement because the TV she purchased stopped working. Unfortunately, Ms. [redacted]'s replacement order did not process in a timely manner and had to be cancelled. On Oct 26, 2015, we received confirmation that the freight carrier had picked up Ms. [redacted]'s defective TV and we have issued a full refund for the item. We attempted to contact Ms. [redacted] to discuss this with her and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order he placed for a Motorola NiCd Rechargeable Battery Upgrade Kit. We thank you for the opportunity to address his concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We reached out to [redacted] by email and have not heard back from him. We apologize for the inconvenience he experienced with his order. We have escalated his issues with Customer Service to the appropriate department for review. We have issued [redacted] a $10.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 16, 2014/05/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Initial Business Response /* (1000, 10, 2015/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We're sorry to hear that he didn't receive a full refund when he returned his Walmart.com item to a local Walmart store. This was an error and has been addressed. We have processed an adjustment for the difference and sent Mr. [redacted] a $10.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] returned her Box Spring with an incorrect return label. Therefore, the Box Spring Ms. [redacted] returned was not updated in our system. However, as a courtesy, we issued Ms. [redacted] a refund of $81.66 back to her original method of payment on July 30, 2015. On this day, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com