Walmart.com

Initial Business Response /* (1000, 14, 2014/07/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue regarding a price match. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When we reached out to Mr. [redacted]' he advised us he had received the $100.00 price adjustment. We apologized to Mr. [redacted]' for the inconvenience he experience with Walmart customer service. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for a cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] both by phone and email and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my refund

Initial Business Response /* (1000, 5, 2014/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for two lady bug twin comforters. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for two lady bug twin comforters and received the wrong order. After further research we found that the item had the wrong sku number attached. The issue has been resolved. We apologized to Ms. [redacted] for the inconvenience this caused her, and issued a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Satisfied customer thank you Walmart and the Revdex.com

Initial Business Response /* (1000, 6, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled 24" Roadmaster Granite Peak Girls' Bike. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she was attempting to make this purchase in order to receive a special promotion with her credit card provider American Express. When the bike was cancelled from her order, she was no longer eligible for the promotion. For all of the inconvenience, we have issued Ms. [redacted] a $30.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his authorization hold removal request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s complaint is regarding a Home Depot purchase. We have attempted to reach Mr. [redacted] and we have not gotten a response. Mr. [redacted] would need to contact Home Depot or Walmart MoneyCard for final resolution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with the cancelation of his order for a Samsung phone. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that his order did not pass [redacted] of our security checks. Our Billing team has reviewed Mr. [redacted]'s account and has suggested he place his order using his regular account (not guest account) and use the same computer device he used to place the original order. We emailed Mr. [redacted] this information on September 18th and have not heard back from him. If Mr. [redacted] has any further questions he may contact us directly at the number below. In light of this situation, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday -Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. In my original complaint I said that I was told to try the order again from a registered account WHICH I DID TWICE!!! With no change In the order being processed. I placed the order from the original computer and using my same exact card. Walmart did not reach out to me go resolve this issue, what they did was sent me two emails from different times when I tried to place the order and they canceled it. The email state my order had been canceled because they could not verify my information. My bank is not blocking them from verifying my information. Due to Walmarts short comings my friend was stuck with out a phone, I had to contact my bank to let them know the repeated authorizations were not Fraudulent, but rather Walmart consistently canceling my order no matter how I placed it. Walmart needs to do something about this, and I will be seeking other agencies to file complaints with and will also be going online and telling others about how Walmart.com does not own up to their mistakes. Again I do not accept this as a middle ground solution nor do I want to close this complaint.
Final Business Response /* (4000, 14, 2014/10/08) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our billing team has reviewed his account and advised Mr. [redacted] to place another order. We sent Mr. [redacted] this information on October 7th. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 14, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] did not receive her order as the carrier was unable to perform the delivery to her direct room. The carrier confirmed that they were only able to deliver the package to the receiving/shipping desk from Ms. [redacted]'s building. On September 11, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and offered to issue her a $115 egift card that she could use towards a purchase of the same refrigerator at Walmart.com or at her local Walmart store. She accepted our offer and confirmed she will be using the egift card we sent her under order XXXXXXX-XXXXXX at her local store. During our conversation over the phone, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect listing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
In addition, we have confirmed that our customer care department arranged to issue him a price adjustment towards a new order of the VTech Dual Handset to match the price of the price her paid for his original order XXXXXXXXXXXXX. Unfortunately, our customer care team issued him an adjustment refund that brought his order total to $37.64 instead of $19.94. On August 28, 2014, we spoke with Mr. [redacted] directly over the phone and issued him an additional adjustment refund of $17.70. We provided Mr. [redacted] with our direct number so he could contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the pricing on a toaster. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to a technical error, the video Mr. [redacted] saw had an incorrect price. The video indicated the toaster would be offered for under $30.00. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error and the video has been removed. We contacted Mr. [redacted], and, as a one-time courtesy, offered to honor the online price stated in the video. Mr. [redacted] declined as he had already purchased a different toaster. For his inconvenience we issued a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart [redacted] service called me and settled the issue to my satisfaction promptly and professionally.

Initial Business Response /* (1000, 10, 2015/07/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] returned her Box Spring with an incorrect return label. Therefore, the Box Spring Ms. [redacted] returned was not updated in our system. However, as a courtesy, we issued Ms. [redacted] a refund of $81.66 back to her original method of payment on July 30, 2015. On this day, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We're sorry to hear that he didn't receive a full refund when he returned his Walmart.com item to a local Walmart store. This was an error and has been addressed. We have processed an adjustment for the difference and sent Mr. [redacted] a $10.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she wanted to cancel. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order online and no longer wanted the item. She refused the shipment and the carrier, [redacted], is returning the item back to us. [redacted] has provided us the tracking number for the return and we therefore issued a refund for the order in the amount of $488.78 to Ms. [redacted]'s original form of payment. We have sent an email to Ms. [redacted] explaining our affidavit process for the refund to process. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at[redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, everything that was stated above was correct. I have complied with Wal-Mart with clicking the refund link so now it's a waiting game for the full refund. I was also awarded a $50 gift card from Wal-Mart as well. But thank you to Revdex.com for working with me on this matter and speeding up the process.

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted]'s complaint, we...

reviewed her Walmart[redacted] account and order history. On February 26, 2016, [redacted] placed an order for an Intex 16' x 48" Ultra Frame Swimming Pool. We do apologize that [redacted] did not receive all the parts to her pool. We have escalated this over to the vendor and they have advised that they will send out the missing parts to [redacted] directly. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart[redacted]

Initial Business Response /* (1000, 10, 2016/01/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 22, 2015, Mr. [redacted] placed an order for an Xbox One White 500GB Gears of War Special Edition Console Bundle. The order shipped in two boxes. Per the tracking details, one box was delivered to Mr. [redacted]'s delivery address on December 23, 2015 and the other box delivered December 26, 2015. We're sorry to hear he didn't receive the items. Our records show that a refund for the wired controller was already refunded by our [redacted] service team. Due to Mr. [redacted]'s return history, we will not be issuing refunds for remaining of his order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. On February 10, 2015, we communicated with Ms. [redacted] via email and explained that Walmart.com does not send receipts for every order to reduce waste. However, we assured Ms. [redacted] that all receipts for her orders are available online to be printed or saved as a PDF documents. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have a printer and if I did, I shouldn't have to waste my paper and ink to print a receipt. Walmart is the biggest retailer in the world with the worst [redacted] service. I explained to them that I don't have a printer and they still told me to print it myself.
Final Business Response /* (4000, 9, 2015/02/20) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. We apologize for the inconvenience this has caused Ms. [redacted]. As stated in our previous response, Walmart.com does not send receipts for every order to reduce waste. However, all receipts for her orders are available online so customers can either print them or save them as PDF documents. We have provided Ms. [redacted] instructions to save her receipts as PDF documents to her computer. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I receive receipts from all other companies. It is extremely unprofessional and hard to return something for a different size. Walmart doesn't care about their customers!

Initial Business Response /* (1000, 14, 2014/10/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Proscan 7" Tablet. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] expressed that his Tablet was not working properly and he called [redacted] service and was advised he was out of the return policy. Our return policy for electronics is 15 days. We contacted Mr. [redacted]'s local store and as a one-time courtesy will allow Mr. [redacted] to return his Tablet to the store and his refund to be issued to a gift card. We advised Mr. [redacted] and he is happy with the outcome. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2014/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a gift card which covered the price of the purchase ($54.61)minus the shipping charge from walmart.com and subsequently made another purchase of an ematic 7" 8GB HD tablet a purchase I am so far satisfied with. it arrived this noon via fed ex and so far there have been no noticeable hardware or software glitches. I will keep this report in my email inbox and keep you updated over the next 15 days of any problems. Thank You Revdex.com you have been most helpful in this situation!!!!!!
[redacted]

Initial Business Response /* (1000, 5, 2014/11/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for a TV. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a 19" Vizio TV in November 2012. She claims the TV was not working properly and sent it to the manufacturer. The manufacturer claims there was water damage. As a one-time courtesy e have issued Ms. [redacted]'s a full refund of $128.00 back to the original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I placed an order with Walmart.[redacted] on 11/25 for two Nintendo 3DS at $99 each, they arrive by date they gave me was 12/16. It's now 12/19 the order status on their website still says "processing." I've contacted the store and customer service at least 8 times the last 3 days, they usually tell me they can't pull up my items in their system and they will have it resolved in 24 hours but again it has been 3 days. The best they could do was offer me to cancel my order and replace it at the current price of $179 per item instead of the $99 I originally placed, oh they also offered to wave my standard shipping fees, so after waiting a month they want to ship it to me via standard shipping? what a joke. What is even more frustrating is that they are currently selling the item on their website, available to be picked up in the store this week. So you're selling them to other customers but won't fulfill my order from a month ago?

Initial Business Response /* (1000, 5, 2014/02/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he didn't receive for an item that he returned. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has returned his item to us, but has not received his refund for it. We contacted Mr. [redacted] and he advised that customer service has issued the refund and he wanted us to double check. We confirmed that the refund was processed. Mr. [redacted] advised he now sees the refund posted to his account. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem Resolved

Walmart.[redacted] received a Revdex.com [redacted]plaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and [redacted]ments.After we received [redacted]plaint, we...

reviewed her Walmart.[redacted] account and order history. On December 4, 2015, [redacted] placed an order for an Apple iPod touch. Per the tracking, it shows it was delivered on 12/7/2015 at 2:42 PM via the carrier Lasership. We do apologize that [redacted] did not receive her order. In order for us to further investigate, [redacted] will need to file a police report for this stolen/missing item. We tried to contact [redacted] requesting her police report, but we have not heard back from her. Our records show that [redacted] has filed a dispute with her credit card provider for this charge. The dispute was closed in Walmart's favor therefore, a refund was not processed. As a one time courtesy, we have issued a refund back to her original form of payment in the amount of $271.31. As such, Walmart.[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and [redacted]ments. If either of you have any further questions or [redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart.[redacted]