Walmart.com

Initial Business Response /* (1000, 10, 2014/11/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that due to a shipping delay, Ms. [redacted] order delivery was updated to October 31, 2014. We understand that Ms. [redacted] was inconvenienced after finding out her order was delayed. That is why we have arranged to issue her a courtesy $25 egift card. On October 29, 2014, October 31, 2014, and November 12, 2014, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] messages along with sending her emails with these details and advised her to contact us if she still needed assistance. We have not heard back from her. As a courtesy for the inconvenience, we sent Ms. [redacted] a $25 egift card under order XXXXXXX-XXXXXX. In light of this, Walmart.com considers this case closed. However, we will continue to work with Ms. [redacted] if she contacts us back.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 6, 2014/11/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that a refund of $20 was credited back into Ms. [redacted]'s original method payment on October 28, 2014. We have also confirmed that a refund of $171.08 was refunded back into Ms. [redacted]'s original method of payment on November 1, 2014. On November 10, 2014 and November 11, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a detailed message along with sending her an email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she wanted to cancel. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order online and no longer wanted the item. She refused the shipment and the carrier, [redacted], is returning the item back to us. [redacted] has provided us the tracking number for the return and we therefore issued a refund for the order in the amount of $488.78 to Ms. [redacted]'s original form of payment. We have sent an email to Ms. [redacted] explaining our affidavit process for the refund to process. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at[redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, everything that was stated above was correct. I have complied with Wal-Mart with clicking the refund link so now it's a waiting game for the full refund. I was also awarded a $50 gift card from Wal-Mart as well. But thank you to Revdex.com for working with me on this matter and speeding up the process.

Initial Business Response /* (1000, 5, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he has not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed a Pick up Today order for a Smith Abrasives 10 Second Knife Sharpener. Mr. [redacted] wanted to cancel this order and get his refund. Because this is a Pick Up Today order, we are unable to make any adjustments on our end. We have contacted the store to have them cancel the order and issue the refund. As of July 18, a refund of $5.29 was credited back to Mr. [redacted] Paypal account. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records show that Mr. [redacted] placed an order for a grill as a Site to Home order, but the delivery address was his local stores address. When the item delivered, the package was not scan able and therefore didn't show up in the stores system to give to anyone. We contacted Mr. [redacted] and he acknowledged of this. Additionally, we have escalated all coaching opportunities to the appropriate level to be reviewed and addressed. We have issued a full refund back to Mr. [redacted]'s original form of payment. For the inconvenience, a $25 Egift Card has been issued as well. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very courteous to address my issue. I had to wait for bank statement to come in the mail to verify credit but I made a call and made sure the credit has been issued and also have to them close the bank dispute on my behalf

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted]'s complaint, we...

reviewed her Walmart[redacted] account and order history. On February 26, 2016, [redacted] placed an order for an Intex 16' x 48" Ultra Frame Swimming Pool. We do apologize that [redacted] did not receive all the parts to her pool. We have escalated this over to the vendor and they have advised that they will send out the missing parts to [redacted] directly. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart[redacted]

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a recent order she had returned. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that when her items were returned, only part of the order was checked in. As a one-time courtesy, we have issued a full refund for the additional items Ms. [redacted] advised she had sent in. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter from Walmart this week saying they were NOT going to give me a refund on this issue. I am afraid to agree with this response from Walmart until I have proof they are issuing the refund. Prior to receiving the letter this week I received a phone call from am lady in November saying they were going to issue the refund. I do not have proof of that phone call as there is not way to have physical evidence. I need clarification if they are issuing a refund to my Walmart credit card as stating in their response. Thanks for your help. [redacted]
Final Business Response /* (4000, 15, 2015/12/23) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] filed a claim which was denied because we were unable to confirm the laptop was returned. As Ms. [redacted] advised us it has been returned, we have refunded her for the item as a one-time courtesy. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 17, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with the refund but I noticed on my Walmart account it shows there was interest charged and this item was on a promotion and I want to make sure they didn't charge me interest since I had not made a payment. There is an interest charge of $46.14. I am not trying to be difficult but this has dragged on since August and I do not want to be taken advantage of. Thanks for all the assistance you have provided. I have a firm belief in Revdex.com and it will works. Thank you.

Initial Business Response /* (1000, 9, 2015/12/19) */
Proposed response for:
Order number:
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 29, Mr. [redacted] placed an order for two Bratz RC Car, Electric Pink. We have escalated this over to our fulfillment team to see why Mr. [redacted] received a comforter set instead of the two blue RC Cars. We contacted Mr. [redacted] and spoke to his wife. She has advised that she was able to purchase two blue RC Cars. We have escalated all coaching opportunities to the appropriate team to address. For the inconvenience, we have issued a refund for her order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We want to thank Wal-Mart for their attention on this matter. We approached other avenues([redacted] service) before filing a complaint with the Revdex.com to no avail. Either way the matter was resolved by their fulfillment team which were more than helpful.
Thank you,

Initial Business Response /* (1000, 10, 2014/03/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order he attempted to place on March 4th. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed at a certain price, when in fact, they are no longer available. We have reached out to Mr. [redacted] on March 7, and have not heard back from him. We apologize for the troubles he experienced, and have issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. After reviewing his account, our records show that the sleeve case was cancelled and the flash drive, laptop, and service plan has been manually returned and credited by our customer service team. Therefore, a refund in the amount of $328.19 has been credited back to the initial form of payment. For the inconvenience, we have issued a $50 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an arrangement he claims our customer service made for him. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we immediately took corrective action to rectify his issue. We were unable to locate any records in our system with the information he provided in his letter. We reached out to Mr. [redacted] under incident XXXXXX-XXXXXX on February 28, 2014, and requested further information from him to better assist him. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his authorization hold removal request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s complaint is regarding a Home Depot purchase. We have attempted to reach Mr. [redacted] and we have not gotten a response. Mr. [redacted] would need to contact Home Depot or Walmart MoneyCard for final resolution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/08) */
My complaint has been taken care of. thank you.

Initial Business Response /* (1000, 10, 2014/07/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we have confirmed her local store would not accept her Laptop for return as she was past the fifteen day return window. On July 17, 2014, we spoke with Ms. [redacted] directly over the phone at ([redacted]. We apologized for the inconvenience she experienced with the store associates she dealt with and the difficulty of reaching a customer care representative at Walmart.com. We assured her that her concerns were sent to the appropriate departments to be reviewed. Lastly, we issued her a one-time courtesy refund for her laptop and warranty and provided our direct number so she could follow up with us if she still needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she needs additional assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Walmart.[redacted] received a Revdex.com [redacted]plaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and [redacted]ments.After we received [redacted]plaint, we...

reviewed her Walmart.[redacted] account and order history. On December 4, 2015, [redacted] placed an order for an Apple iPod touch. Per the tracking, it shows it was delivered on 12/7/2015 at 2:42 PM via the carrier Lasership. We do apologize that [redacted] did not receive her order. In order for us to further investigate, [redacted] will need to file a police report for this stolen/missing item. We tried to contact [redacted] requesting her police report, but we have not heard back from her. Our records show that [redacted] has filed a dispute with her credit card provider for this charge. The dispute was closed in Walmart's favor therefore, a refund was not processed. As a one time courtesy, we have issued a refund back to her original form of payment in the amount of $271.31. As such, Walmart.[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and [redacted]ments. If either of you have any further questions or [redacted]ments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart.[redacted]

Initial Business Response /* (1000, 15, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a phone case she ordered in the wrong size. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s order was from ULAK Cases, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the ULAK Cases support team about Ms. [redacted]'s concerns. An RMA# and return address were provided for her to send back her phone case for refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. On February 10, 2015, we communicated with Ms. [redacted] via email and explained that Walmart.com does not send receipts for every order to reduce waste. However, we assured Ms. [redacted] that all receipts for her orders are available online to be printed or saved as a PDF documents. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have a printer and if I did, I shouldn't have to waste my paper and ink to print a receipt. Walmart is the biggest retailer in the world with the worst [redacted] service. I explained to them that I don't have a printer and they still told me to print it myself.
Final Business Response /* (4000, 9, 2015/02/20) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. We apologize for the inconvenience this has caused Ms. [redacted]. As stated in our previous response, Walmart.com does not send receipts for every order to reduce waste. However, all receipts for her orders are available online so customers can either print them or save them as PDF documents. We have provided Ms. [redacted] instructions to save her receipts as PDF documents to her computer. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I receive receipts from all other companies. It is extremely unprofessional and hard to return something for a different size. Walmart doesn't care about their customers!

I placed an order with Walmart.[redacted] on 11/25 for two Nintendo 3DS at $99 each, they arrive by date they gave me was 12/16. It's now 12/19 the order status on their website still says "processing." I've contacted the store and customer service at least 8 times the last 3 days, they usually tell me they can't pull up my items in their system and they will have it resolved in 24 hours but again it has been 3 days. The best they could do was offer me to cancel my order and replace it at the current price of $179 per item instead of the $99 I originally placed, oh they also offered to wave my standard shipping fees, so after waiting a month they want to ship it to me via standard shipping? what a joke. What is even more frustrating is that they are currently selling the item on their website, available to be picked up in the store this week. So you're selling them to other customers but won't fulfill my order from a month ago?

Initial Business Response /* (1000, 14, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] did not receive her order as the carrier was unable to perform the delivery to her direct room. The carrier confirmed that they were only able to deliver the package to the receiving/shipping desk from Ms. [redacted]'s building. On September 11, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and offered to issue her a $115 egift card that she could use towards a purchase of the same refrigerator at Walmart.com or at her local Walmart store. She accepted our offer and confirmed she will be using the egift card we sent her under order XXXXXXX-XXXXXX at her local store. During our conversation over the phone, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order she placed on December 12th . We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate **. [redacted] was issued a refund of $18.95 on December 23rd. The refund should post within three to five business days back to the original payment method. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]