Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/11/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that a refund of $20 was credited back into Ms. [redacted]'s original method payment on October 28, 2014. We have also confirmed that a refund of $171.08 was refunded back into Ms. [redacted]'s original method of payment on November 1, 2014. On November 10, 2014 and November 11, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a detailed message along with sending her an email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order she placed on December 12th . We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate **. [redacted] was issued a refund of $18.95 on December 23rd. The refund should post within three to five business days back to the original payment method. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 12, 2014/12/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding non-receipt of the The Wizard Of Oz: 75th Anniversary (Widescreen); Format: DVD of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns...

and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have refunded Ms. [redacted] in full for this order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] called and woke me up TWICE (called me at 10:30 PM and 9:30 PM. [redacted] needs to learn not to upset a [redacted] MORE. WORSE [redacted] service out there. They lost my money and I will warn others about this company.
Final Business Response /* (4000, 16, 2015/01/05) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. On December 4, 2014 we refunded Ms. [redacted] $11.63. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 18, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Case can be closed but I am far from happy with the way "[redacted]" handled this case. Harassment late at night from this person was totally inappropriate. The last call came from her on a Friday at 8:20 pm telling ME to call HER during HER business hours, M-F, 8 am - 5 pm PST (same hours as mine only EST which she did not honor). The Walmart [redacted] service from the beginning to the end was HORRIBLE. They will not see any more of my money even if I have to pay more somewhere else. It is not worth the price of getting involved with this company again.

Initial Business Response /* (1000, 10, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 27, 2015, Mr. [redacted] placed an order for Krave Pure Foods Beef Jerky. The order was processed by our marketplace vendor, Mega Store Retail. We have forwarded this over to our marketplace vendor and they have advised that the 1 lb is describing the shipping weight and not the actual product weight. We have escalated this to the appropriate team to make the ad clear of this. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for an RCA HDTV on July 27, 2015. On September 13, 2015, Ms. [redacted] requested a replacement because the TV she purchased stopped working. Unfortunately, Ms. [redacted]'s replacement order did not process in a timely manner and had to be cancelled. On Oct 26, 2015, we received confirmation that the freight carrier had picked up Ms. [redacted]'s defective TV and we have issued a full refund for the item. We attempted to contact Ms. [redacted] to discuss this with her and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/16) */
We are requesting an extension for complaint [redacted], filed by Ms. [redacted] Benzaid. We are reviewing Ms. [redacted] issue and need additional time to work toward a resolution.

[redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]' complaint, we reviewed his Walmart.com account and order history. The Thames Kosmos Remote Control Machines Science Experiment Kit is currently out of stock and cannot be replaced. We emailed **. [redacted] and advised that we could not replace the item because it is out of stock. We have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we have confirmed her local store would not accept her Laptop for return as she was past the fifteen day return window. On July 17, 2014, we spoke with Ms. [redacted] directly over the phone at ([redacted]. We apologized for the inconvenience she experienced with the store associates she dealt with and the difficulty of reaching a customer care representative at Walmart.com. We assured her that her concerns were sent to the appropriate departments to be reviewed. Lastly, we issued her a one-time courtesy refund for her laptop and warranty and provided our direct number so she could follow up with us if she still needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she needs additional assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order he placed for a Motorola NiCd Rechargeable Battery Upgrade Kit. We thank you for the opportunity to address his concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We reached out to [redacted] by email and have not heard back from him. We apologize for the inconvenience he experienced with his order. We have escalated his issues with Customer Service to the appropriate department for review. We have issued [redacted] a $10.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund not received issue for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted] 's complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and advised her that on December 2, 2015 we adjusted/discounted her order $50.00. When she requested to be refunded for the order we refunded the balance that was remaining $32.16. Ms. [redacted] has verified that she has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an arrangement he claims our customer service made for him. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we immediately took corrective action to rectify his issue. We were unable to locate any records in our system with the information he provided in his letter. We reached out to Mr. [redacted] under incident XXXXXX-XXXXXX on February 28, 2014, and requested further information from him to better assist him. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that due to a shipping delay, Ms. [redacted] order delivery was updated to October 31, 2014. We understand that Ms. [redacted] was inconvenienced after finding out her order was delayed. That is why we have arranged to issue her a courtesy $25 egift card. On October 29, 2014, October 31, 2014, and November 12, 2014, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] messages along with sending her emails with these details and advised her to contact us if she still needed assistance. We have not heard back from her. As a courtesy for the inconvenience, we sent Ms. [redacted] a $25 egift card under order XXXXXXX-XXXXXX. In light of this, Walmart.com considers this case closed. However, we will continue to work with Ms. [redacted] if she contacts us back.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order he attempted to place on March 4th. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed at a certain price, when in fact, they are no longer available. We have reached out to Mr. [redacted] on March 7, and have not heard back from him. We apologize for the troubles he experienced, and have issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 16, 2014/05/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Final Consumer Response /* (2000, 6, 2015/12/08) */
My complaint has been taken care of. thank you.

Initial Business Response /* (1000, 10, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. After reviewing his account, our records show that the sleeve case was cancelled and the flash drive, laptop, and service plan has been manually returned and credited by our customer service team. Therefore, a refund in the amount of $328.19 has been credited back to the initial form of payment. For the inconvenience, we have issued a $50 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a phone case she ordered in the wrong size. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s order was from ULAK Cases, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the ULAK Cases support team about Ms. [redacted]'s concerns. An RMA# and return address were provided for her to send back her phone case for refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he has not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed a Pick up Today order for a Smith Abrasives 10 Second Knife Sharpener. Mr. [redacted] wanted to cancel this order and get his refund. Because this is a Pick Up Today order, we are unable to make any adjustments on our end. We have contacted the store to have them cancel the order and issue the refund. As of July 18, a refund of $5.29 was credited back to Mr. [redacted] Paypal account. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records show that Mr. [redacted] placed an order for a grill as a Site to Home order, but the delivery address was his local stores address. When the item delivered, the package was not scan able and therefore didn't show up in the stores system to give to anyone. We contacted Mr. [redacted] and he acknowledged of this. Additionally, we have escalated all coaching opportunities to the appropriate level to be reviewed and addressed. We have issued a full refund back to Mr. [redacted]'s original form of payment. For the inconvenience, a $25 Egift Card has been issued as well. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very courteous to address my issue. I had to wait for bank statement to come in the mail to verify credit but I made a call and made sure the credit has been issued and also have to them close the bank dispute on my behalf