Walmart.com

Initial Business Response /* (1000, 10, 2014/04/16) */
We are requesting an extension for complaint [redacted], filed by Ms. [redacted] Benzaid. We are reviewing Ms. [redacted] issue and need additional time to work toward a resolution.

Initial Business Response /* (1000, 10, 2015/02/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was delivered to her shipping address on December 8, 2014 through FedEx tracking XXXXXXXXXXXXXXX. Both packages weighed 2.1 pounds and each one included the Apple iPad Air 16GB Wifi Space Gray. Unfortunately, Ms. [redacted] did not receive her packages after they were delivered. On February 2, 2015, we spoke with Mr. [redacted] directly over the phone on behalf of Ms. [redacted] and arranged to issue him a refund upon receiving his police report. Mr. [redacted] advised that the police department will be sending him an incident report number. Upon receiving the incident report number, Mr. [redacted] will be sending us a copy so we can verify it with his police department. We will issue Mr. [redacted] a refund upon verifying that the incident report is valid. As such, Walmart.com considers this matter closed.
Again, we thank Mr. and Ms. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to issues with placing an online order for Black Friday. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We are very sorry to hear of the difficulty he experienced while trying to shop Walmart.com Black Friday sale. We attempted to contact Mr. [redacted] via telephone and email to discuss his concerns but we have not heard back. As such, Walmart.com considers this matter closed but we urge Mr. [redacted] to contact us if he needs further assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for a TV. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a 19" Vizio TV in November 2012. She claims the TV was not working properly and sent it to the manufacturer. The manufacturer claims there was water damage. As a one-time courtesy e have issued Ms. [redacted]'s a full refund of $128.00 back to the original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 21, 2015, Mr. [redacted] placed an order for a microwave and protection plan. His payment information was authorized when the order was placed Due to an error in our fulfillment center, the microwave was not properly updated to shipped status but the protection plan was emailed to Mr. [redacted]. The order for the microwave was cancelled and Mr. [redacted] was not charged for it. The protection plan was returned and a refund was issued. We do apologize for the inconvenience this has caused Mr. [redacted]. We have shared his feedback with the appropriate departments to ensure that all of the coaching opportunities are addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 14, 2015, Ms. [redacted] placed an order for a 20" Kent Fantasy Girls' Bike to have it shipped to her local store. Our records show that this item was picked up from the store on September 9, 2015. We have contacted the store and the manager advised they were having system issues at that time that caused the delay in this. In lieu of this, Ms. [redacted] was advised to place a new order for the bike. The new order was placed on September 4, 2015. Per the tracking, it shows the new order was delivered on September 9, 2015. For the inconvenience, we have issued a refund for the new order she was advised to place. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 6, 2015/05/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed Mr. [redacted] was issued a refund for his order on May 27, 2015. We also corrected the listing of the television Mr. [redacted] ordered on our web site. On this day, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 8, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 30, 2015, Mr. [redacted] placed 3 orders online for 22 items total. One of the orders with two items was cancelled and a charge was not collected for that order. Of the two orders that were shipped, one order was under $50 and a shipping fee was collected in the amount of $4.97. The second order, which had 19 items, was over $50. However, Mr. [redacted] requested either Standard or Rush Shipping on all of the items. Since free shipping is only available on Value Shipping, a shipping fee was collected for the order. For more details, Mr. [redacted] is welcome to visit our Shipping Costs page available at help.walmart.com. Unfortunately, some items he was attempting to order could not be Rush Shipped due to weight and/or Hazmat restrictions.
The items in the order had to be fulfilled from various fulfillment centers and each box had a separate tracking number. We apologize for any inconvenience these multiple shipments and deliveries caused Mr. [redacted]. All of the items were either delivered by the original Estimated Delivery Date or attempts were made to deliver that day but were unsuccessful because Mr. [redacted] was not available.
As Mr. [redacted] indicated in his complaint, Walmart.com does not provide customers with the option to select a specific carrier to deliver their orders. Our goal is to ensure we provide a quick and efficient delivery and will select the proper carrier after an order is placed depending on a number of factors.
Walmart.com will sometimes enable other businesses to make products or services available to our customers, such as through our Marketplace retailers. Customers may purchase products or services from these other businesses and we clearly indicate when products or services are offered by other businesses. When an order is placed from a Walmart.com Marketplace Retailer, specific account information is shared with the retailer to fulfill the order. Mr. [redacted]'s orders were entirely filled by Walmart.com and were not from any of our Marketplace retailers.
We made numerous attempts to contact Mr. [redacted] to discuss his concerns (including his claim of incorrect item details) but have be unsuccessful. At this time, we will not be issuing a full refund for the order and Walmart.com considers this matter closed. However, if Mr. [redacted] has specific claims or issues he would like to discuss, he is welcome to contact us back directly. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] in regards to her recent order.   We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we...

reviewed her account and order history. Our records indicate that [redacted] order was processed and a tracking number was initiated but unfortunately, the information was never updated. As such, the item was likely lost in transit. We are very sorry for the difficulty and the conflicting information [redacted] received. A full refund for the order was issued on July 8, 2016 and a $25 eGift card was sent to her for the inconvenience. We are also addressing all of the coaching opportunities with our agents. Walmart.com considers this matter closed but [redacted] is welcome to contact us directly is she has any questions or concerns in the future. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the refund he has not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] and we have not heard back. Due to his return history, his account has been closed. As such, any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2014/07/29) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order that was damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he tried to return the damaged canopy, but could not locate the easy return receipt. Because it is past the 90 days, we are unable to retrieve the receipt for him. As a courtesy, we have issued a replacement for the canopy to Mr. [redacted] and issued a UPS return label to have him return the damaged canopy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2014/10/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for issue regarding an item that was delivered and she did not receive. We thank you for the opportunity to address her concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and advised her in order for us to proceed she will need to provide us a police report. Ms. [redacted] advised she was having trouble receiving it. We advised her she can dispute the charges with her financial provider. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 23, 2016, Mr. [redacted] placed an order for a Trampoline and Enclosure to be delivered to his local store. Unfortunately, due to a technical error, the full order was not shipped. A full refund has been issued for the order. We contacted Mr. [redacted], verified that his refund had been processed and sent him a $50.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] B rectified this deficiency promptly and professionally.

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records show that the refund of $55.48 was credited back on 7/9/2015 to the original form of payment. Depending on the bank's policy, generally, it can take 3-5 business days for the refund to post back into the card. We have forwarded this information to our billing team to confirm the refund and they have advised that they do see the refund processed with no rejections. We contacted Ms. [redacted] and she has confirmed she received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund in the amount of $55.48 has been posted to my account.
I offer my sincere thanks and appreciation to the Arkansas Revdex.com for resolution of this matter.
Respectfully,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a replacement order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We scheduled a pick up for Ms. [redacted] with Seko Worldwide. We provided her with the tracking number. We apologized for the inconvenience this caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the item was picked up, the store failed to address that the item that I have in my possession was received damaged also, and that their representative failed to discuss this issue. As a matter of fact, the exact words of the representative were, 'let's get the item picked up taken care of first, and we'll discuss the [redacted] service issues afterwards.' While the person that I spoke with arranged pickup, I asked her not to phone my daughter, that it was I who placed the order and dealing with this matter, yet instead of calling me, she actually had Seko Worldwide contact my daughter, they even contacted her a second time, after they had already picked the item up for still another pick up. So Walmart may consider this matter closed, but I in no way do so. And it would be futile to contact a specialist, because they did not do the job from the beginning. Thank you.
Final Business Response /* (4000, 9, 2015/01/28) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We issued Ms. [redacted]'s a $25.00 eGift Card for her troubles with an order she placed for a Faux Marble Coffee and End Table. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com issued me a $25 eGift Card for the length of time it took to settle this matter and how I was treated by its' [redacted] service representatives, constantly being hung up on, my calls being transferred to other departments (when I was at the right department) and disconnecting my calls without receiving any assistance. In light of the situation, I am most definitely ready to move on from this experience and to consider this matter closed. I will go back to using Walmart.com.

Initial Business Response /* (1000, 5, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the pick-up delay of his damaged/defective Elissa 7-Piece Patio Dining Set, Seats 6 of order#XXXXXXXXXXXXX . We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have partnered with Seko Worldwide Freight and this was picked up on June 24, 2014. For the delay and inconvenience, we have also issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Ordered a TV and 3 weeks after original delivery date, the order is deemed lost. Customer service is laughable. They have no interest in making things right. Never received merchandise, was told many different excuses, by numerous people. Finally had to get my money back and move on. Waste of life. Buy product in person or deal with other sites.

Initial Business Response /* (1000, 19, 2015/01/07) */
[redacted] received a Revdex.com complaint from [redacted] regarding the status of order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] has updated and advised he has received the order. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/09/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We want to apologize to Ms. [redacted] for the open laundry detergent she received. We have escalated her concerns to the proper department. A replacement order has been fulfilled. Also, we issued Ms. [redacted] $20.00 eGift Card for her troubles. We left her a message with this information. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the $20 gift card.

Initial Business Response /* (1000, 10, 2014/09/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (2000,...

18, 2014/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart contacted me. They offered me a e-gift certificate for $100. This seemed reasonable because of the time (2 1/2 hours) and fuel (driving to the store) that was spent trying to get an advertised (featured item).