Walmart.com

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a recent order she had returned. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that when her items were returned, only part of the order was checked in. As a one-time courtesy, we have issued a full refund for the additional items Ms. [redacted] advised she had sent in. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter from Walmart this week saying they were NOT going to give me a refund on this issue. I am afraid to agree with this response from Walmart until I have proof they are issuing the refund. Prior to receiving the letter this week I received a phone call from am lady in November saying they were going to issue the refund. I do not have proof of that phone call as there is not way to have physical evidence. I need clarification if they are issuing a refund to my Walmart credit card as stating in their response. Thanks for your help. [redacted]
Final Business Response /* (4000, 15, 2015/12/23) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] filed a claim which was denied because we were unable to confirm the laptop was returned. As Ms. [redacted] advised us it has been returned, we have refunded her for the item as a one-time courtesy. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 17, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with the refund but I noticed on my Walmart account it shows there was interest charged and this item was on a promotion and I want to make sure they didn't charge me interest since I had not made a payment. There is an interest charge of $46.14. I am not trying to be difficult but this has dragged on since August and I do not want to be taken advantage of. Thanks for all the assistance you have provided. I have a firm belief in Revdex.com and it will works. Thank you.

Initial Business Response /* (1000, 6, 2015/12/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to issues with placing an online order for Black Friday. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We are very sorry to hear of the difficulty he experienced while trying to shop Walmart.com Black Friday sale. We attempted to contact Mr. [redacted] via telephone and email to discuss his concerns but we have not heard back. As such, Walmart.com considers this matter closed but we urge Mr. [redacted] to contact us if he needs further assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was delivered to her shipping address on December 8, 2014 through FedEx tracking XXXXXXXXXXXXXXX. Both packages weighed 2.1 pounds and each one included the Apple iPad Air 16GB Wifi Space Gray. Unfortunately, Ms. [redacted] did not receive her packages after they were delivered. On February 2, 2015, we spoke with Mr. [redacted] directly over the phone on behalf of Ms. [redacted] and arranged to issue him a refund upon receiving his police report. Mr. [redacted] advised that the police department will be sending him an incident report number. Upon receiving the incident report number, Mr. [redacted] will be sending us a copy so we can verify it with his police department. We will issue Mr. [redacted] a refund upon verifying that the incident report is valid. As such, Walmart.com considers this matter closed.
Again, we thank Mr. and Ms. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 9, 2015/12/19) */
Proposed response for:
Order number:
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 29, Mr. [redacted] placed an order for two Bratz RC Car, Electric Pink. We have escalated this over to our fulfillment team to see why Mr. [redacted] received a comforter set instead of the two blue RC Cars. We contacted Mr. [redacted] and spoke to his wife. She has advised that she was able to purchase two blue RC Cars. We have escalated all coaching opportunities to the appropriate team to address. For the inconvenience, we have issued a refund for her order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We want to thank Wal-Mart for their attention on this matter. We approached other avenues([redacted] service) before filing a complaint with the Revdex.com to no avail. Either way the matter was resolved by their fulfillment team which were more than helpful.
Thank you,

Walmart.com received a [redacted] complaint from [redacted] in regards to her recent order.   We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we...

reviewed her account and order history. Our records indicate that [redacted] order was processed and a tracking number was initiated but unfortunately, the information was never updated. As such, the item was likely lost in transit. We are very sorry for the difficulty and the conflicting information [redacted] received. A full refund for the order was issued on July 8, 2016 and a $25 eGift card was sent to her for the inconvenience. We are also addressing all of the coaching opportunities with our agents. Walmart.com considers this matter closed but [redacted] is welcome to contact us directly is she has any questions or concerns in the future. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 15, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a delay with her refund request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. We contacted Ms. [redacted] and confirmed that her refund had posted. We apologize for the delay in getting it processed and will make sure we address all of the issues that caused this to happen. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 30, 2015, Mr. [redacted] placed 3 orders online for 22 items total. One of the orders with two items was cancelled and a charge was not collected for that order. Of the two orders that were shipped, one order was under $50 and a shipping fee was collected in the amount of $4.97. The second order, which had 19 items, was over $50. However, Mr. [redacted] requested either Standard or Rush Shipping on all of the items. Since free shipping is only available on Value Shipping, a shipping fee was collected for the order. For more details, Mr. [redacted] is welcome to visit our Shipping Costs page available at help.walmart.com. Unfortunately, some items he was attempting to order could not be Rush Shipped due to weight and/or Hazmat restrictions.
The items in the order had to be fulfilled from various fulfillment centers and each box had a separate tracking number. We apologize for any inconvenience these multiple shipments and deliveries caused Mr. [redacted]. All of the items were either delivered by the original Estimated Delivery Date or attempts were made to deliver that day but were unsuccessful because Mr. [redacted] was not available.
As Mr. [redacted] indicated in his complaint, Walmart.com does not provide customers with the option to select a specific carrier to deliver their orders. Our goal is to ensure we provide a quick and efficient delivery and will select the proper carrier after an order is placed depending on a number of factors.
Walmart.com will sometimes enable other businesses to make products or services available to our customers, such as through our Marketplace retailers. Customers may purchase products or services from these other businesses and we clearly indicate when products or services are offered by other businesses. When an order is placed from a Walmart.com Marketplace Retailer, specific account information is shared with the retailer to fulfill the order. Mr. [redacted]'s orders were entirely filled by Walmart.com and were not from any of our Marketplace retailers.
We made numerous attempts to contact Mr. [redacted] to discuss his concerns (including his claim of incorrect item details) but have be unsuccessful. At this time, we will not be issuing a full refund for the order and Walmart.com considers this matter closed. However, if Mr. [redacted] has specific claims or issues he would like to discuss, he is welcome to contact us back directly. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 21, 2015, Mr. [redacted] placed an order for a microwave and protection plan. His payment information was authorized when the order was placed Due to an error in our fulfillment center, the microwave was not properly updated to shipped status but the protection plan was emailed to Mr. [redacted]. The order for the microwave was cancelled and Mr. [redacted] was not charged for it. The protection plan was returned and a refund was issued. We do apologize for the inconvenience this has caused Mr. [redacted]. We have shared his feedback with the appropriate departments to ensure that all of the coaching opportunities are addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records show that the refund of $55.48 was credited back on 7/9/2015 to the original form of payment. Depending on the bank's policy, generally, it can take 3-5 business days for the refund to post back into the card. We have forwarded this information to our billing team to confirm the refund and they have advised that they do see the refund processed with no rejections. We contacted Ms. [redacted] and she has confirmed she received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund in the amount of $55.48 has been posted to my account.
I offer my sincere thanks and appreciation to the Arkansas Revdex.com for resolution of this matter.
Respectfully,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his game code orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that The Electronics Software Download company has emailed Mr. [redacted] his game codes several times to his email address at [redacted]@hotmail.com. The Eelectronics Software Download company also emailed him again on 8/7/15. On this day, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
I would like to resolve my case it was never resolved
Final Business Response /* (4000, 14, 2015/11/02) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have resent the codes to Mr. [redacted]'s email at [redacted]@hotmail.com. We also escalated this over the gaming team and they confirmed that the email was sent. The gaming team has also resent the codes on their end to Mr. [redacted]. We have emailed Mr. [redacted] advising him of this, but we have not heard back from him. As such, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Monter Tablets. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would to apologize for the troubles she had with this order. As a one-time courtesy we have refunded Ms. [redacted] for the tablets. She will receive an email and will need to follow the directions sign the affidavit. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/22) */
I received a refund of the purchase price for all 3 tablets from Walmart.

Initial Business Response /* (1000, 12, 2014/07/29) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order that was damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he tried to return the damaged canopy, but could not locate the easy return receipt. Because it is past the 90 days, we are unable to retrieve the receipt for him. As a courtesy, we have issued a replacement for the canopy to Mr. [redacted] and issued a UPS return label to have him return the damaged canopy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I ordered a treadmill on Walmart [redacted] back in February. It was delivered then about a week later when we were finally able to put it together we saw it was broken and cracked. I immediately contacted them and agreed to a replacement. They told me I would receive a new one and the broken one would be picked up and packaged up by the carrier. More than TWO months later I still have the broken and not only do I not have a refund yet but they tried charging my card again claiming I have the replacement and I did but return the broken one. I never received the replacement because I was so aggravated with the run around about the carrier packaging up the broken one I told them to forget about the replacement. They told me it was shipped but I could decline delivery when the carrier calls me which is exactly what I did then two weeks later Walmart tried charging me again! At this point I am irate over this whole situation because I've had 3 different people tell me that they themselves put in the request to have the carrier package it up to send back which had all been lies because the carrier tells me Walmart denied that request. Now a fourth person says they put in the request to have the carrier package it so I guess I'll soon find out if that's true. Never again will I order something like this from them because it's been nothing but hell.

Initial Business Response /* (1000, 10, 2015/04/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2014, Mr. [redacted] placed an order for batteries. He states the batteries were defective as they did not last long. This order was placed through our marketplace iSave. Due to the return policy, iSave is not able to issue a refund for the batteries. As a one-time courtesy, we have issued the refund in the amount of $11.95 back to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have contacted UPS to receive details of Ms. [redacted]'s order delivery. They have confirmed that Ms. [redacted]'s order was delivered on September 18, 2014, at 2:32PM to her residence. The package weighed 0.5 pounds, which included the 16GB iPod Touch. On September 26, 2014, we contacted Ms. [redacted] and advised her to either dispute the charge for her order with her credit card provider or send us a police report. We require a police report for our records to assist our customers for these types of claims. Unfortunately, Ms. [redacted] refused to file a police report. Therefore, we are unable to issue her a refund or replacement for her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I however did not refuse to file a police report....Maybe I should file one against walmart for stealing from me, then maybe I should just involve a lawyer, Im sure walmart would LOVE to pay me way more than what that ipod was worth, THANKS WALMART!!! Stand behind the [redacted] is always right policy! Hopefully you will just realize I got no reason to lie about my order not being here...... I don't care what anyone says rather it was delivered I DID NOT GET IT!!!!!!!!!!! I shop walmart weekly spending a lot of money on groceries to home products and this is what I get........ok I have since taken my business else where I will not shop somewhere with crooked thieves! thank you for taking my daughters birthday present money! thanks a lot!
Final Business Response /* (4000, 9, 2014/10/20) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. As we stated in our previous voice message we left on Ms. [redacted]'s messaging system at (XXX) XXX-XXXX and email under incident XXXXXX-XXXXXX, a police report is required for our records to assist her with a refund or replacement.
On October 17, 2014, and October 20, 2014, we attempted to contact Ms. [redacted] again via phone at (XXX) XXX-XXXX and through her email. We left Ms. [redacted] a voice message along with sending her an email under incident number XXXXXX-XXXXXX that included details to send us a police report so we could assist her with a refund or replacement. We also advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. As such, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] with a refund or replacement if she provides us with a police report.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree what so ever! I chalked up the loss! Thanks walmart, hope your proud ripping off a poor [redacted] when your a multi millions dollar company

Initial Business Response /* (1000, 7, 2014/10/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for issue regarding an item that was delivered and she did not receive. We thank you for the opportunity to address her concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and advised her in order for us to proceed she will need to provide us a police report. Ms. [redacted] advised she was having trouble receiving it. We advised her she can dispute the charges with her financial provider. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/09/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for a gift card. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our billing team reviewed Mr. [redacted]'s order and they have advised us this was an unauthorized charge to his card. We apologized to Mr. [redacted] for the troubles this caused him and have issued him a $40.00 gift card.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/04/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
...

After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that the camera Ms. [redacted] ordered was not a bundle that included a $100 gift card. On March 30, 2015, we notified Ms. [redacted] via email to send us an image of the gift card she received so we could verify its origin. On March 31, 2015, Ms. [redacted] responded to our email requesting instructions on how to send us an image of her gift card. On this day, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and reached a voicemail inbox that was full and could not take messages. We responded back to Ms. [redacted] via email and provided instructions to help guide her through sending us an image of her gift card. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 9, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to return the call. However the specialist is unhelpful. Can I get a direct phone number to someone who is familiar with this situation and can resolve it. Or you can contact me at [redacted] XXXXX
[redacted]
Final Consumer Response /* (3000, 14, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I faxed a copy of the gift card ( front and back ) to the resolution department at walmar. so I await what their response. thank you
Final Business Response /* (4000, 16, 2015/05/21) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. The gift card number she sent us was a $30 Gift Card that came with a Keurig she purchased on 12/26/14 (order #XXXXXXXXXXXXX). The gift card still has a balance of $30 on it. We advised Ms. [redacted] that if she is having trouble redeeming it, we can use the funds on the card to place a new gift card order and have that sent to the email address on file. eGift Cards can be used online or printed and used at any Wal-Mart store. Unfortunately, we do not have a record of a $100 gift card with a TV purchase. If Ms. [redacted] can provide us with more details (order number, copy of advertisement showing gift card offer with TV purchase), we would be happy to research this further. Until we receive additional details, Walmart.com considers this matter closed. If either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 23, 2016, Mr. [redacted] placed an order for a Trampoline and Enclosure to be delivered to his local store. Unfortunately, due to a technical error, the full order was not shipped. A full refund has been issued for the order. We contacted Mr. [redacted], verified that his refund had been processed and sent him a $50.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] B rectified this deficiency promptly and professionally.

Initial Business Response /* (1000, 6, 2015/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the table (box 2 of 2) from Ms. [redacted]'s order canceled as it was out of stock. On August 18, 2015, we spoke with Ms. [redacted] at (XXX)XXX-XXXX and arranged to issue her a courtesy order for the table to be delivered before Labor Day. She accepted our offer and we processed a new order under XXXXXXXXXXXXX. In addition to the free table we have processed for her, we issued her a $50 egift card to help her with her next purchase. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very professional and called me within one day of my complaint and worked very hard to satisfy my request. He reordered the table and I received it 8/27/2015 but have yet to open since I am in [redacted] and we are expecting some Hurricane weather and the table is safer in the garage. But I do want to commend [redacted] for making me a satisfied Walmart.com [redacted].
Best [redacted] service I have received in a while.