Walmart.com

Initial Business Response /* (1000, 5, 2015/06/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was not satisfied with the refund policy provided by her product warranty. On June 24, 2015, we notified Newcorp about Ms. [redacted]' concerns and arranged for them to contact her. On June 25, 2015, we confirmed with Newcorp that they spoke with Ms. [redacted] and issued her a courtesy reimbursement via ecard for her defective iPad. On June 26, 2015, we followed up with Ms. [redacted] at (XXX) XXX-XXXX and confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/11) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that [redacted]'s tire order is still available at her local Walmart store. However, [redacted] clearly indicated that she would like her tire order to be delivered to her home address. Unfortunately, we cannot adjust an order that has already been delivered. On December 8, 2014, December 10, 2014, and December 11, 2014, we communicated with [redacted] via email. We offered to help [redacted] place a new order with expedited shipping and issue her a courtesy $25 egift card. Unfortunately, we have not heard back from her. In light of this, [redacted] considers this matter closed. However, we will continue to work with [redacted] if she contacts us back.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/14) */
We are still reviewing Mr. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Best Regards,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/01) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his account records and purchase history. We have confirmed that the Marketplace order that was placed using [redacted] account was delivered. Unfortunately, we were unable to cancel or reverse the order since it was processed and delivered. In addition, we confirmed that there was no activity leading to a compromise or breach of [redacted] account by [redacted]. Therefore, we recommend that [redacted] dispute the charge with his credit card provider. On December 1, 2014, we sent [redacted] a notice explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/09/15) */
Monday, September 15, 2014
Filed Electronically
Re: Case # XXXXXXXX
To whom it may concern,
I am writing you in response to the above referenced complaint.
Store management has reached out to Ms. [redacted] and apologized...

for the situation. Ms. [redacted] was informed to come into the store at her convenience and they will refund her the money with or without the receipt. The customer was satisfied with this resolution.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted] D
Risk Resolution Coordinator
Walmart Stores Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told something different. That I can return the shirt and my daugter was able to get another shirt and and get a refund for the one that was damaged. Not just a refund.
Final Business Response /* (4000, 9, 2014/09/26) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response. We would like to request an extension for complaint [redacted], to give the Walmart Stores escalation team additional time to work toward a resolution of her issue.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he did not receive. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. The order for the HP Winter Blue 15.6" XXXX-Xd19WM Laptop PC with AMD E-300 Accelerated Processor, 4GB Memory, 320GB Hard Drive, and Windows 8 was lost after delivery. Mr. [redacted] emailed us the police report for this case and we have received it and validated it. A refund for $319.03 has been credited back to his original form of payment. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have contacted UPS to receive details of Ms. [redacted]'s order delivery. They have confirmed that Ms. [redacted]'s order was delivered on September 18, 2014, at 2:32PM to her residence. The package weighed 0.5 pounds, which included the 16GB iPod Touch. On September 26, 2014, we contacted Ms. [redacted] and advised her to either dispute the charge for her order with her credit card provider or send us a police report. We require a police report for our records to assist our customers for these types of claims. Unfortunately, Ms. [redacted] refused to file a police report. Therefore, we are unable to issue her a refund or replacement for her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I however did not refuse to file a police report....Maybe I should file one against walmart for stealing from me, then maybe I should just involve a lawyer, Im sure walmart would LOVE to pay me way more than what that ipod was worth, THANKS WALMART!!! Stand behind the [redacted] is always right policy! Hopefully you will just realize I got no reason to lie about my order not being here...... I don't care what anyone says rather it was delivered I DID NOT GET IT!!!!!!!!!!! I shop walmart weekly spending a lot of money on groceries to home products and this is what I get........ok I have since taken my business else where I will not shop somewhere with crooked thieves! thank you for taking my daughters birthday present money! thanks a lot!
Final Business Response /* (4000, 9, 2014/10/20) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. As we stated in our previous voice message we left on Ms. [redacted]'s messaging system at (XXX) XXX-XXXX and email under incident XXXXXX-XXXXXX, a police report is required for our records to assist her with a refund or replacement.
On October 17, 2014, and October 20, 2014, we attempted to contact Ms. [redacted] again via phone at (XXX) XXX-XXXX and through her email. We left Ms. [redacted] a voice message along with sending her an email under incident number XXXXXX-XXXXXX that included details to send us a police report so we could assist her with a refund or replacement. We also advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. As such, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] with a refund or replacement if she provides us with a police report.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree what so ever! I chalked up the loss! Thanks walmart, hope your proud ripping off a poor [redacted] when your a multi millions dollar company

Initial Business Response /* (1000, 5, 2014/03/10) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we immediately took corrective action to rectify his issue. We forwarded his concerns to our website content group who has corrected the listing for the product he ordered. We spoke with him on March 7, 2014, to inform him that we corrected the listing. In addition, we issued him a $50 egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenience. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do and I don't at the same time, accept their response. It went on for much longer then it had to. It should have been rezolved after the second time I had to return product. But they kept giving my to some one else to talk to each time I called or emailed them. It's like they give short answer, and don't read the past emails to even understand what was going on. Yes the gave me a $50 gift card, which actually just gives me $10 left after I buy the heads that where supposed to come with it anyways. Because of this huge inconvenience over something that was so cheap for them. I am done shopping at walmart.

Initial Business Response /* (1000, 10, 2014/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that due to a communication error, Ms. [redacted] order was processed but never picked up by the carrier. We also confirmed that Ms. [redacted] contacted our Customer Care department on August 7, 2014 to request a refund that was credited back to her Visa account on August 9, 2014. On August 19, 2014, we spoke with Ms. [redacted] directly. We apologized for the inconvenience and offered to help her place a new order for the storage set that we would discount. She rejected my offer as she purchased the same set at another retailer. We provided our direct number so she could call us if she wants to proceed with our offer or if she has any follow up questions or concerns. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he advised us that he did not place this order and that when he selected proceed to check out the order finalized. I advised Mr. [redacted] that selecting proceed to checkout is the process for checking out. Due to his order being placed under his wife's account using the Walmart Application, there were already saved payment information. We have also address the saved payment information and advised Mr. [redacted] that everything is stored until our customers choose delete information. I advised Mr. [redacted] that he would need to discuss the issue with his wife because she set up the account. I advised Mr. [redacted] that we have not had any issues where our website or mobile application places the order if the [redacted] does not proceed to checkout. Everything regarding our terms and policies were accepted upon creating the Walmart.com account. In regards to his refund request we contacted Walmart [redacted] of [redacted] for assistance. Order#XXXXXXXXXXXXX was refunded $19.45 on March 12, 2015 back to Mr. [redacted]'s original method of payment as promised. Mr. [redacted] has asked for $3,000.00 in compensation. We are not able to provide Mr. [redacted] with the compensation he is requesting. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: [redacted] / Order #: XXXXXXX-XXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Pick-Up-Today order that was cancelled. I am very sorry to hear of the difficulty he has experienced.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the customer an email notifying them of the changes and provide the new delivery date. Unfortunately, the item Mr. [redacted] ordered was out of stock and we were unable to fulfill his order. As a result, the funds for this order were never collected. However, his bank may have placed an authorization hold that would be released after a certain time period. Mr. [redacted] would need to contact his bank for further information regarding the authorization hold.
We emailed Mr. [redacted] incident XXXXXX-XXXXXX on February 27, 2014 explaining these details. We also spoke with him on March 1, 2014 to formally apologize and educate him with the Pick Up Today process. We offered to locate the item at his local Walmart stores and issue a $10 egift card to help him with his next purchase. He later hung up while I tried to provide assistance. I called again and left a message to contact us if he still needed assistance. We have not heard back from him. In light of this, walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his game code orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that The Electronics Software Download company has emailed Mr. [redacted] his game codes several times to his email address at [redacted]@hotmail.com. The Eelectronics Software Download company also emailed him again on 8/7/15. On this day, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
I would like to resolve my case it was never resolved
Final Business Response /* (4000, 14, 2015/11/02) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have resent the codes to Mr. [redacted]'s email at [redacted]@hotmail.com. We also escalated this over the gaming team and they confirmed that the email was sent. The gaming team has also resent the codes on their end to Mr. [redacted]. We have emailed Mr. [redacted] advising him of this, but we have not heard back from him. As such, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a delay with her refund request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. We contacted Ms. [redacted] and confirmed that her refund had posted. We apologize for the delay in getting it processed and will make sure we address all of the issues that caused this to happen. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we confirmed the game he inquired about Assassin's Creed Black Flag for the Xbox 360 was listed for $17.90 for either Ship To Home or Ship To Store delivery. Per our user terms, Walmart.com does not price match Walmart stores and orther Brick and Mortar stores also. On September 16, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience he experienced and informed him about our price matching policy. Mr. [redacted] was unaware that he would need to order from Walmart.com to receive the price that was listed and visited his local Walmart store to purchase the Assassin's Creed Black Flag game. Unfortunately, the store price for this game was higher and Mr. [redacted]'s request to price match Walmart.com was rejected. We offered to help Mr. [redacted] place a new order for this game to be shipped to his local store, but he refused our offer as he already purchased the game at a lower cost from his local game store. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order placed for a Black & Decker 20-Volt Matrix Drill. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted]'s order was never processed and he was not charged. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for Assassin's Creed for PS3. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We apologize for the inconvenience [redacted] experienced regarding his order. We have issued [redacted] a $20.00 eGift Card to put towards the purchase of a new order. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/11/25) */
We are still reviewing [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Business Response /* (1000, 13, 2014/12/01) */
[redacted] received...

a Revdex.com complaint from [redacted] regarding an issue she was having with her cart. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted] complaint, we reviewed her [redacted] account and order history. [redacted] issue has been resolved by our engineering team. [redacted] confirmed this is an email. We truly apologize for the inconvenience this has caused her. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/12/11) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order he attempted to place for a barbeque. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We apologize for the inconvenience this caused [redacted] and issued a $50.00 gift card for future orders. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/04/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 3, 2015, Ms. [redacted] placed an order for Beats Pill Speakers. Per the tracking, it shows it was delivered and signed for on March 6, 2015 at 12:18 PM. Ms. [redacted] has advised that she did not receive her package. We have investigated this with the carrier and they have provided us with the proof of delivery as well as the signature that was made at the time the item was delivered. Due to this, we have advised that Ms. [redacted] dispute the charges with her financial institution. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint has been denied due to the fact that Fedex delivered my package to the wrong address and of course got a signature to it that didn't belong to my home, investigated it by going out to my address and doing what? NOTHING. how is it that someone will ever confirm their mistake when it comes to their job, their everyday place where they have to provide for their families. It makes no sense how they do their investigation, why can't a supervisor come out with him and speak with the purchaser face to face to confront the matter? of course, its not there package so they don't care two [redacted] about ! which is why you reach out to the Revdex.com or others to try & help you out, but they can only do so much, but I guess you just got to believe in karma. That is all I'm going to say, I'm tired of repeating my story over & over and not being heard and taken seriously ! thanks for your help Revdex.com, even though its the same as when I started no where .
Final Business Response /* (4000, 10, 2015/04/21) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have contacted Fedex and they have confirmed that the package was delivered to the correct address. As previously stated, Ms. [redacted] will need to dispute the charges with her financial institution. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We do apologize for the technical error that occurred on our site which showed the incorrect details for the item [redacted] ordered. However, we were unable to fulfill the order and it had to be canceled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We are so sorry for the inconvenience that this caused. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us. 
Sincerely, [redacted]
Walmart.com