Walmart.com

Initial Business Response /* (1000, 5, 2014/12/01) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his account records and purchase history. We have confirmed that the Marketplace order that was placed using [redacted] account was delivered. Unfortunately, we were unable to cancel or reverse the order since it was processed and delivered. In addition, we confirmed that there was no activity leading to a compromise or breach of [redacted] account by [redacted]. Therefore, we recommend that [redacted] dispute the charge with his credit card provider. On December 1, 2014, we sent [redacted] a notice explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/01/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order placed for a Black & Decker 20-Volt Matrix Drill. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted]'s order was never processed and he was not charged. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/14) */
We are still reviewing Mr. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Best Regards,
[redacted]

Initial Business Response /* (1000, 22, 2015/02/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with both the marketplace retailer and Paypal that Paypal has issued Mr. [redacted] a refund of $30.99 for his order on January 7, 2015. On February 11, 2015 and February 12, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that due to a communication error, Ms. [redacted] order was processed but never picked up by the carrier. We also confirmed that Ms. [redacted] contacted our Customer Care department on August 7, 2014 to request a refund that was credited back to her Visa account on August 9, 2014. On August 19, 2014, we spoke with Ms. [redacted] directly. We apologized for the inconvenience and offered to help her place a new order for the storage set that we would discount. She rejected my offer as she purchased the same set at another retailer. We provided our direct number so she could call us if she wants to proceed with our offer or if she has any follow up questions or concerns. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 17, 2014/09/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that his Garmin GPS unit was outside the 15 day return window. However, his GPS unit does come with a 1 year warranty. As a courtesy, we have arranged to issue Mr. [redacted] a replacement.
On September 19, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a message along with sending him an email advising him to contact us so we could arrange a replacement. Unfortunately, we have not heard back from him. However, we will continue to work with Mr. [redacted] should he contact us back. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with their indication that they will be sending me a replacement. However, I NEVER received an email from Walmart.com in regards to this. I spoke to someone, (assuming it was [redacted] listed in this, but he never identified himself) on September 25. He indicated that he would arrange to send a replacement and that I would receive a confirmation email stating that fact. Once again, I have received no email from them. They have my email address on file, as they have emailed order confirmation info in the past.

Initial Business Response /* (1000, 10, 2014/09/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we confirmed the game he inquired about Assassin's Creed Black Flag for the Xbox 360 was listed for $17.90 for either Ship To Home or Ship To Store delivery. Per our user terms, Walmart.com does not price match Walmart stores and orther Brick and Mortar stores also. On September 16, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience he experienced and informed him about our price matching policy. Mr. [redacted] was unaware that he would need to order from Walmart.com to receive the price that was listed and visited his local Walmart store to purchase the Assassin's Creed Black Flag game. Unfortunately, the store price for this game was higher and Mr. [redacted]'s request to price match Walmart.com was rejected. We offered to help Mr. [redacted] place a new order for this game to be shipped to his local store, but he refused our offer as he already purchased the game at a lower cost from his local game store. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/15) */
Monday, September 15, 2014
Filed Electronically
Re: Case # XXXXXXXX
To whom it may concern,
I am writing you in response to the above referenced complaint.
Store management has reached out to Ms. [redacted] and apologized...

for the situation. Ms. [redacted] was informed to come into the store at her convenience and they will refund her the money with or without the receipt. The customer was satisfied with this resolution.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted] D
Risk Resolution Coordinator
Walmart Stores Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told something different. That I can return the shirt and my daugter was able to get another shirt and and get a refund for the one that was damaged. Not just a refund.
Final Business Response /* (4000, 9, 2014/09/26) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response. We would like to request an extension for complaint [redacted], to give the Walmart Stores escalation team additional time to work toward a resolution of her issue.
Sincerely,
[redacted]
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We do apologize for the technical error that occurred on our site which showed the incorrect details for the item [redacted] ordered. However, we were unable to fulfill the order and it had to be canceled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We are so sorry for the inconvenience that this caused. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us. 
Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We...

spoke with Ms. [redacted] over the phone on May 19, 2014, and confirmed the following. Per her request, a refund was issued for the Bissell vacuum that was being delivered to her local Walmart store. A refund of $75.68 was issued to cover the cost of the vacuum and not the 3 in 1 merchandise. Unfortunately, she purchased the same vacuum without the 3 in 1 bundle at $97.34.
Per our agreement over the phone, we issued her a $30 egift card to compensate her for the price she paid at her local store. In addition, we will be working with her local Walmart store to determine the status her refund. We provided our direct number so Ms. [redacted] could contact us at any time if she had any follow up questions. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/04/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the online ad he saw for Nikon D3100 DSLR camera. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he saw an ad online for a Nikon D3100 DSLR camera listed at $388.00, but was not able to find the actual ad to purchase it. We contacted Mr. [redacted] and he provided us the link of where the ad was located. We have informed him that the Nikon D3100 DSLR camera was not available and that our web site updates periodically and may have changed the availability/pricing of the camera. We have escalated this issue to the appropriate team and they have updated the ad. We have offered Mr. [redacted] a comparable camera and stated that we can match the $388.00 price. Mr. [redacted] agreed, so we issued a $115.00 Egift Card for the difference. Mr. [redacted] confirmed with us that he was able to make the purchase for the comparable camera. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that Walmart.com updated there website's advertisements to remove the offending ad. The offer to sell us an upgraded camera at the same price showed me that they acknowledged they were in the wrong and were willing to rectify the situation.

Initial Business Response /* (1000, 5, 2015/06/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was not satisfied with the refund policy provided by her product warranty. On June 24, 2015, we notified Newcorp about Ms. [redacted]' concerns and arranged for them to contact her. On June 25, 2015, we confirmed with Newcorp that they spoke with Ms. [redacted] and issued her a courtesy reimbursement via ecard for her defective iPad. On June 26, 2015, we followed up with Ms. [redacted] at (XXX) XXX-XXXX and confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 6, 2015/04/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 3, 2015, Ms. [redacted] placed an order for Beats Pill Speakers. Per the tracking, it shows it was delivered and signed for on March 6, 2015 at 12:18 PM. Ms. [redacted] has advised that she did not receive her package. We have investigated this with the carrier and they have provided us with the proof of delivery as well as the signature that was made at the time the item was delivered. Due to this, we have advised that Ms. [redacted] dispute the charges with her financial institution. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint has been denied due to the fact that Fedex delivered my package to the wrong address and of course got a signature to it that didn't belong to my home, investigated it by going out to my address and doing what? NOTHING. how is it that someone will ever confirm their mistake when it comes to their job, their everyday place where they have to provide for their families. It makes no sense how they do their investigation, why can't a supervisor come out with him and speak with the purchaser face to face to confront the matter? of course, its not there package so they don't care two [redacted] about ! which is why you reach out to the Revdex.com or others to try & help you out, but they can only do so much, but I guess you just got to believe in karma. That is all I'm going to say, I'm tired of repeating my story over & over and not being heard and taken seriously ! thanks for your help Revdex.com, even though its the same as when I started no where .
Final Business Response /* (4000, 10, 2015/04/21) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have contacted Fedex and they have confirmed that the package was delivered to the correct address. As previously stated, Ms. [redacted] will need to dispute the charges with her financial institution. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Ordered a TV and 3 weeks after original delivery date, the order is deemed lost. Customer service is laughable. They have no interest in making things right. Never received merchandise, was told many different excuses, by numerous people. Finally had to get my money back and move on. Waste of life. Buy product in person or deal with other sites.

Initial Business Response /* (1000, 5, 2014/06/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a delivery charge on an order she placed for a 5 Piece Outdoor Dining Set. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order on May 25th for a 5 Piece Outdoor Dining Set. Ms. [redacted] received a call from the truck driver and was advised he was not unable to deliver to her street address. Her husband had to meet the truck driver and load items into his truck. We truly apologize for the inconvenience this caused Ms. [redacted] and have issued a refund for the shipping charges of $59.97. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would just like to thank the Revdex.com & Walmart.com. My complaint has been successfully resolved. I do appreciate your time and effort, have a wonderful day :).

Initial Business Response /* (1000, 14, 2014/12/22) */
Walmart.com received a Revdex.com complaint from Mr. *** *** regarding the order he placed on December 7th. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. ***'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have reached out to Mr. *** by email to discuss his feedback and have not heard back to him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. *** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 16, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no response from WalMart ,all I want from WalMart is the item I ordered.
If you sell something,tell the *** its there waiting for them ,then it should be there .
Final Business Response /* (4000, 18, 2015/01/01) */
Walmart.com received Mr. *** ***'s additional rebuttal arising from his original Revdex.com complaint. The item Mr. *** ordered is out of stock and he was not charged. We apologize for the inconvenience this caused him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 20, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for selling something that they did not have to sell, they then have the *** show up at the store to pick up the item they said they had. Employees just laughed at me and that's not good business by anyone's standards.

Horrible experience with Walmart.com this holiday season.
I placed my order on December 14th. I was guaranteed Christmas Delivery. Now my order will not be reaching me until after Christmas. Walmart blames the issue on [redacted] blames the issue on Walmart. Walmart customer service has been no help at all, other than to offer me 10% off if I want to keep the items. I don't. I will be returning them and no longer doing any holiday shopping on Walmart[redacted].
All my time, over an hour, spent with Walmart customer service, and the best they could offer me was "sorry it wont be there until December 27th. Here is 10 percent off"
Completely unsatisfied. I had a similar issue with [redacted] this holiday season. But instead, [redacted] actually helped me. They sent the package overnight to make sure I would receive my item on time. That is good customer service. Walmart's reaction and attitude had been anything but.

Initial Business Response /* (1000, 11, 2015/01/20) */
Walmart.com received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. We have issued Ms. [redacted] a refund for 2 - 5 drawer dressers, 1 night stand and a Cosco Funsport Play Yard. These items were refunded to original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 19, 2015/01/07) */
[redacted] received a Revdex.com complaint from [redacted] regarding the status of order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] has updated and advised he has received the order. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/12/11) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that [redacted]'s tire order is still available at her local Walmart store. However, [redacted] clearly indicated that she would like her tire order to be delivered to her home address. Unfortunately, we cannot adjust an order that has already been delivered. On December 8, 2014, December 10, 2014, and December 11, 2014, we communicated with [redacted] via email. We offered to help [redacted] place a new order with expedited shipping and issue her a courtesy $25 egift card. Unfortunately, we have not heard back from her. In light of this, [redacted] considers this matter closed. However, we will continue to work with [redacted] if she contacts us back.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]