Walmart.com

Initial Business Response /* (1000, 10, 2015/02/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s orders were cancelled on the same day they were placed as the TV became out of stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration this has caused Mr. [redacted] and apologize for the inconvenience this has caused him. We would like to help him place a new order for the same TV or a comparable one. On February 16, 2015 and February 18, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 13, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As a courtesy, Walmart issued me a $50 egift card.

Initial Business Response /* (1000, 15, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for Assassin's Creed for PS3. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We apologize for the inconvenience [redacted] experienced regarding his order. We have issued [redacted] a $20.00 eGift Card to put towards the purchase of a new order. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/09/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 14, 2015, Ms. [redacted] placed an order for a 20" Kent Fantasy Girls' Bike to have it shipped to her local store. Our records show that this item was picked up from the store on September 9, 2015. We have contacted the store and the manager advised they were having system issues at that time that caused the delay in this. In lieu of this, Ms. [redacted] was advised to place a new order for the bike. The new order was placed on September 4, 2015. Per the tracking, it shows the new order was delivered on September 9, 2015. For the inconvenience, we have issued a refund for the new order she was advised to place. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order he did not receive. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. The order for the HP Winter Blue 15.6" XXXX-Xd19WM Laptop PC with AMD E-300 Accelerated Processor, 4GB Memory, 320GB Hard Drive, and Windows 8 was lost after delivery. Mr. [redacted] emailed us the police report for this case and we have received it and validated it. A refund for $319.03 has been credited back to his original form of payment. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/25) */
We are still reviewing [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Business Response /* (1000, 13, 2014/12/01) */
[redacted] received...

a Revdex.com complaint from [redacted] regarding an issue she was having with her cart. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted] complaint, we reviewed her [redacted] account and order history. [redacted] issue has been resolved by our engineering team. [redacted] confirmed this is an email. We truly apologize for the inconvenience this has caused her. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart[redacted] account and order history. On March 17, 2016, [redacted] placed an order for a Hoover TSeries WindTunnel Bagged Upright Vacuum. There is a system issue where refunds are not processing as normal. Our engineering team has rectified this issue. We have processed the refund for her order in the amount of $135.64. This will be processed back to the original form of payment. We have also escalated the coaching opportunities to the appropriate team to review and address. For the inconvenience, we have mail a $25 Gift Card to [redacted]. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart[redacted]

I placed an order with Walmar[redacted], and several days later, when it still hadn't shipped, I spoke to a customer service person on live chat, who said he would cancel the order, and I could place the order again, and he would waive the shipping cost. First of all, you didn't ship it the first time, why would I let you bill me a second time for the same order? Also, shipping was free, because the order was over $50. Needless to say, I didn't order it again. Then I waited. The order was marked as cancelled, with a notice if it just happens to ship, I can return it. Several days passed. My money was not returned, and the order was still sitting there, neither shipped nor cancelled. I have spoken to 2 different CSR's since the first time. One told me I would get my money in 24-78 hours. The other told me I had to give them 5 days to give it back. It took them 5 minutes to take my money from Paypal. This process is still ongoing.

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the refund he has not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] and we have not heard back. Due to his return history, his account has been closed. As such, any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have refunded Mr. [redacted] the additional $28.55 ($8.00 for the Little Bedding by NoJo Elephant Time 4-Piece Crib Bedding Set, Yellow and $20.55 for the shipping). Mr. [redacted] has advised that he will have replacement order# XXXXXXXXXXXXX for the Fisher-Price Newbury 4-in-1 Fixed-Side Convertible Crib, Choose Your Finish:Finish:Cherry ready tomorrow, January 7, 2015 so that UPS can pick the item up for Call Tag# 1Z174E3WXXXXXXXXXX. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/10) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we immediately took corrective action to rectify his issue. We forwarded his concerns to our website content group who has corrected the listing for the product he ordered. We spoke with him on March 7, 2014, to inform him that we corrected the listing. In addition, we issued him a $50 egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenience. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do and I don't at the same time, accept their response. It went on for much longer then it had to. It should have been rezolved after the second time I had to return product. But they kept giving my to some one else to talk to each time I called or emailed them. It's like they give short answer, and don't read the past emails to even understand what was going on. Yes the gave me a $50 gift card, which actually just gives me $10 left after I buy the heads that where supposed to come with it anyways. Because of this huge inconvenience over something that was so cheap for them. I am done shopping at walmart.

Initial Business Response /* (1000, 10, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter and arrange to issue her a courtesy refund, but she was not available. In addition, we sent her an email to contact us so we could complete our refund arrangement. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly upon receiving a call back from her.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was left one message with a requirement to call back by 4:30pm. I do work during the hours 8:30a-4:30p , the time frame I was told in the message. I called back this am @10:45am and was told [redacted], who left me the original message , was not yet in, that he should arrive in 10 minutes. I was home for the next two hours and never received a phone call, nor was there a message on my voice mail when I returned later in the afternoon.
If Walmart .com would like to issue the refund I will accept. My credit card has already put the amount in dispute.
Final Business Response /* (4000, 14, 2014/09/25) */
RE: [redacted] /Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After receiving Ms. [redacted]'s rebuttal, we issued her a refund back to her original method of payment for her entire order. On September 25, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left a message and provided our direct contact information so she could contact us if still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 18, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective Nabi 2 tablets. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a Nabi tablet and states it has completely frozen. Ms. [redacted] states that she has been in contact with our warranty team, but has not heard back. We contacted our warranty team and they have advised us that they have been assisting the customer with this claim. The warranty team has issued an Egift Card for the Nabi tablets. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On June 23, 2015, Ms. Di Francia placed an order for a Coleman 16' x 48" Power Steel Frame Above-Ground Swimming Pool Set. The expected ship date was 6/24/15, but it actually shipped a day earlier on 6/23/15. Due to the size of the item, this was shipped via freight. With freight, a scheduled delivery will need to be made. As per the tracking, it shows that the item was delivered on 7/1/2015 at 12:10 PM. We have sent all coaching opportunities to the appropriate level to address. For the inconvenience, we have issued a $50 EGift Card. We have tried contacting Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/11) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order he attempted to place for a barbeque. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We apologize for the inconvenience this caused [redacted] and issued a $50.00 gift card for future orders. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/09/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (2000,...

18, 2014/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart contacted me. They offered me a e-gift certificate for $100. This seemed reasonable because of the time (2 1/2 hours) and fuel (driving to the store) that was spent trying to get an advertised (featured item).

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: [redacted] / Order #: XXXXXXX-XXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Pick-Up-Today order that was cancelled. I am very sorry to hear of the difficulty he has experienced.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the customer an email notifying them of the changes and provide the new delivery date. Unfortunately, the item Mr. [redacted] ordered was out of stock and we were unable to fulfill his order. As a result, the funds for this order were never collected. However, his bank may have placed an authorization hold that would be released after a certain time period. Mr. [redacted] would need to contact his bank for further information regarding the authorization hold.
We emailed Mr. [redacted] incident XXXXXX-XXXXXX on February 27, 2014 explaining these details. We also spoke with him on March 1, 2014 to formally apologize and educate him with the Pick Up Today process. We offered to locate the item at his local Walmart stores and issue a $10 egift card to help him with his next purchase. He later hung up while I tried to provide assistance. I called again and left a message to contact us if he still needed assistance. We have not heard back from him. In light of this, walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 15, 2014/10/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Brita Water filters. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We have reached out to Mr. [redacted] on October 10th and October 12th and have not heard back from him. We apologize for the inconvenience Mr. [redacted] experienced and have issued him a $20.00 eGift Card. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response from walmart.com, I think it is a very nice gesture. I hope the same thing does not happen when I go to pickup my order with the same item from a different walmart that was placed on the same day as the previous order.

Initial Business Response /* (1000, 10, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing **. [redacted]'s complaint, we reviewed his account records and purchase history. On December 20, 2014, we issued **. [redacted] a courtesy refund for his order. In addition, **. [redacted]'s concerns regarding his order delivery has been forwarded to the appropriate departments. We can assure **. [redacted] that we are making every effort to prevent these issues from occurring in the future. On December 20, 2014, we sent **. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the pick-up delay of his damaged/defective Elissa 7-Piece Patio Dining Set, Seats 6 of order#XXXXXXXXXXXXX . We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have partnered with Seko Worldwide Freight and this was picked up on June 24, 2014. For the delay and inconvenience, we have also issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/05/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed Mr. [redacted] was issued a refund for his order on May 27, 2015. We also corrected the listing of the television Mr. [redacted] ordered on our web site. On this day, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 8, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)