Walmart.com

Initial Business Response /* (1000, 11, 2014/12/15) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place for Beats by Dr. Dre Pill Portable Speaker. We thank you for the opportunity to address his concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his orders were canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We apologize for the inconvenience this caused [redacted], and have issued him a $75.00 eGift Card for future orders. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The proposal from Walmart is reasonable. Time is of the essence for me.

I placed an order with Walmar[redacted], and several days later, when it still hadn't shipped, I spoke to a customer service person on live chat, who said he would cancel the order, and I could place the order again, and he would waive the shipping cost. First of all, you didn't ship it the first time, why would I let you bill me a second time for the same order? Also, shipping was free, because the order was over $50. Needless to say, I didn't order it again. Then I waited. The order was marked as cancelled, with a notice if it just happens to ship, I can return it. Several days passed. My money was not returned, and the order was still sitting there, neither shipped nor cancelled. I have spoken to 2 different CSR's since the first time. One told me I would get my money in 24-78 hours. The other told me I had to give them 5 days to give it back. It took them 5 minutes to take my money from Paypal. This process is still ongoing.

I ordered a treadmill on Walmart [redacted] back in February. It was delivered then about a week later when we were finally able to put it together we saw it was broken and cracked. I immediately contacted them and agreed to a replacement. They told me I would receive a new one and the broken one would be picked up and packaged up by the carrier. More than TWO months later I still have the broken and not only do I not have a refund yet but they tried charging my card again claiming I have the replacement and I did but return the broken one. I never received the replacement because I was so aggravated with the run around about the carrier packaging up the broken one I told them to forget about the replacement. They told me it was shipped but I could decline delivery when the carrier calls me which is exactly what I did then two weeks later Walmart tried charging me again! At this point I am irate over this whole situation because I've had 3 different people tell me that they themselves put in the request to have the carrier package it up to send back which had all been lies because the carrier tells me Walmart denied that request. Now a fourth person says they put in the request to have the carrier package it so I guess I'll soon find out if that's true. Never again will I order something like this from them because it's been nothing but hell.

Initial Business Response /* (1000, 7, 2015/04/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
...

After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that the camera Ms. [redacted] ordered was not a bundle that included a $100 gift card. On March 30, 2015, we notified Ms. [redacted] via email to send us an image of the gift card she received so we could verify its origin. On March 31, 2015, Ms. [redacted] responded to our email requesting instructions on how to send us an image of her gift card. On this day, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and reached a voicemail inbox that was full and could not take messages. We responded back to Ms. [redacted] via email and provided instructions to help guide her through sending us an image of her gift card. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 9, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been trying to return the call. However the specialist is unhelpful. Can I get a direct phone number to someone who is familiar with this situation and can resolve it. Or you can contact me at [redacted] XXXXX
[redacted]
Final Consumer Response /* (3000, 14, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I faxed a copy of the gift card ( front and back ) to the resolution department at walmar. so I await what their response. thank you
Final Business Response /* (4000, 16, 2015/05/21) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. The gift card number she sent us was a $30 Gift Card that came with a Keurig she purchased on 12/26/14 (order #XXXXXXXXXXXXX). The gift card still has a balance of $30 on it. We advised Ms. [redacted] that if she is having trouble redeeming it, we can use the funds on the card to place a new gift card order and have that sent to the email address on file. eGift Cards can be used online or printed and used at any Wal-Mart store. Unfortunately, we do not have a record of a $100 gift card with a TV purchase. If Ms. [redacted] can provide us with more details (order number, copy of advertisement showing gift card offer with TV purchase), we would be happy to research this further. Until we receive additional details, Walmart.com considers this matter closed. If either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On June 23, 2015, Ms. Di Francia placed an order for a Coleman 16' x 48" Power Steel Frame Above-Ground Swimming Pool Set. The expected ship date was 6/24/15, but it actually shipped a day earlier on 6/23/15. Due to the size of the item, this was shipped via freight. With freight, a scheduled delivery will need to be made. As per the tracking, it shows that the item was delivered on 7/1/2015 at 12:10 PM. We have sent all coaching opportunities to the appropriate level to address. For the inconvenience, we have issued a $50 EGift Card. We have tried contacting Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/04/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the online ad he saw for Nikon D3100 DSLR camera. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he saw an ad online for a Nikon D3100 DSLR camera listed at $388.00, but was not able to find the actual ad to purchase it. We contacted Mr. [redacted] and he provided us the link of where the ad was located. We have informed him that the Nikon D3100 DSLR camera was not available and that our web site updates periodically and may have changed the availability/pricing of the camera. We have escalated this issue to the appropriate team and they have updated the ad. We have offered Mr. [redacted] a comparable camera and stated that we can match the $388.00 price. Mr. [redacted] agreed, so we issued a $115.00 Egift Card for the difference. Mr. [redacted] confirmed with us that he was able to make the purchase for the comparable camera. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied that Walmart.com updated there website's advertisements to remove the offending ad. The offer to sell us an upgraded camera at the same price showed me that they acknowledged they were in the wrong and were willing to rectify the situation.

Initial Business Response /* (1000, 6, 2015/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the table (box 2 of 2) from Ms. [redacted]'s order canceled as it was out of stock. On August 18, 2015, we spoke with Ms. [redacted] at (XXX)XXX-XXXX and arranged to issue her a courtesy order for the table to be delivered before Labor Day. She accepted our offer and we processed a new order under XXXXXXXXXXXXX. In addition to the free table we have processed for her, we issued her a $50 egift card to help her with her next purchase. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very professional and called me within one day of my complaint and worked very hard to satisfy my request. He reordered the table and I received it 8/27/2015 but have yet to open since I am in [redacted] and we are expecting some Hurricane weather and the table is safer in the garage. But I do want to commend [redacted] for making me a satisfied Walmart.com [redacted].
Best [redacted] service I have received in a while.

Initial Business Response /* (1000, 5, 2014/05/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We...

spoke with Ms. [redacted] over the phone on May 19, 2014, and confirmed the following. Per her request, a refund was issued for the Bissell vacuum that was being delivered to her local Walmart store. A refund of $75.68 was issued to cover the cost of the vacuum and not the 3 in 1 merchandise. Unfortunately, she purchased the same vacuum without the 3 in 1 bundle at $97.34.
Per our agreement over the phone, we issued her a $30 egift card to compensate her for the price she paid at her local store. In addition, we will be working with her local Walmart store to determine the status her refund. We provided our direct number so Ms. [redacted] could contact us at any time if she had any follow up questions. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/09/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for a gift card. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our billing team reviewed Mr. [redacted]'s order and they have advised us this was an unauthorized charge to his card. We apologized to Mr. [redacted] for the troubles this caused him and have issued him a $40.00 gift card.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Monter Tablets. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would to apologize for the troubles she had with this order. As a one-time courtesy we have refunded Ms. [redacted] for the tablets. She will receive an email and will need to follow the directions sign the affidavit. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/22) */
I received a refund of the purchase price for all 3 tablets from Walmart.

Initial Business Response /* (1000, 15, 2014/10/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Brita Water filters. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. We have reached out to Mr. [redacted] on October 10th and October 12th and have not heard back from him. We apologize for the inconvenience Mr. [redacted] experienced and have issued him a $20.00 eGift Card. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response from walmart.com, I think it is a very nice gesture. I hope the same thing does not happen when I go to pickup my order with the same item from a different walmart that was placed on the same day as the previous order.

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart[redacted] account and order history. On March 17, 2016, [redacted] placed an order for a Hoover TSeries WindTunnel Bagged Upright Vacuum. There is a system issue where refunds are not processing as normal. Our engineering team has rectified this issue. We have processed the refund for her order in the amount of $135.64. This will be processed back to the original form of payment. We have also escalated the coaching opportunities to the appropriate team to review and address. For the inconvenience, we have mail a $25 Gift Card to [redacted]. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.Sincerely,[redacted]Walmart[redacted]

Initial Business Response /* (1000, 22, 2015/02/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with both the marketplace retailer and Paypal that Paypal has issued Mr. [redacted] a refund of $30.99 for his order on January 7, 2015. On February 11, 2015 and February 12, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter and arrange to issue her a courtesy refund, but she was not available. In addition, we sent her an email to contact us so we could complete our refund arrangement. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly upon receiving a call back from her.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was left one message with a requirement to call back by 4:30pm. I do work during the hours 8:30a-4:30p , the time frame I was told in the message. I called back this am @10:45am and was told [redacted], who left me the original message , was not yet in, that he should arrive in 10 minutes. I was home for the next two hours and never received a phone call, nor was there a message on my voice mail when I returned later in the afternoon.
If Walmart .com would like to issue the refund I will accept. My credit card has already put the amount in dispute.
Final Business Response /* (4000, 14, 2014/09/25) */
RE: [redacted] /Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After receiving Ms. [redacted]'s rebuttal, we issued her a refund back to her original method of payment for her entire order. On September 25, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left a message and provided our direct contact information so she could contact us if still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 18, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Horrible experience with Walmart.com this holiday season.
I placed my order on December 14th. I was guaranteed Christmas Delivery. Now my order will not be reaching me until after Christmas. Walmart blames the issue on [redacted] blames the issue on Walmart. Walmart customer service has been no help at all, other than to offer me 10% off if I want to keep the items. I don't. I will be returning them and no longer doing any holiday shopping on Walmart[redacted].
All my time, over an hour, spent with Walmart customer service, and the best they could offer me was "sorry it wont be there until December 27th. Here is 10 percent off"
Completely unsatisfied. I had a similar issue with [redacted] this holiday season. But instead, [redacted] actually helped me. They sent the package overnight to make sure I would receive my item on time. That is good customer service. Walmart's reaction and attitude had been anything but.

Initial Business Response /* (1000, 11, 2015/01/20) */
Walmart.com received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. We have issued Ms. [redacted] a refund for 2 - 5 drawer dressers, 1 night stand and a Cosco Funsport Play Yard. These items were refunded to original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 14, 2014/12/22) */
Walmart.com received a Revdex.com complaint from Mr. *** *** regarding the order he placed on December 7th. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. ***'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the items quickly went out of stock. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have reached out to Mr. *** by email to discuss his feedback and have not heard back to him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. *** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 16, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no response from WalMart ,all I want from WalMart is the item I ordered.
If you sell something,tell the *** its there waiting for them ,then it should be there .
Final Business Response /* (4000, 18, 2015/01/01) */
Walmart.com received Mr. *** ***'s additional rebuttal arising from his original Revdex.com complaint. The item Mr. *** ordered is out of stock and he was not charged. We apologize for the inconvenience this caused him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 20, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for selling something that they did not have to sell, they then have the *** show up at the store to pick up the item they said they had. Employees just laughed at me and that's not good business by anyone's standards.

Initial Business Response /* (1000, 5, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Verizon $45 (Email Delivery). We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered Verizon $45 (Email Delivery). The order stated it should be delivered within 24 hours, but the Verizon $45 (Email Delivery) did not deliver in 24 hours, so Ms. [redacted] requested to cancel her order. It appears that she did not receive the Verizon $45 (Email Delivery) within 24 hours because the order was in finance hold. Finance hold is not an actual charge - it just confirms that there are funds available to complete the purchase. The actual charge for the purchase amount does not occur until the order is shipped (usually 24-48 hours after an order is placed).
Ms. [redacted]'s order did cancel, but she states she has not received her refund. Generally it can take up to 14 days for the finance hold to fall off the account. As of April 9, the authorization hold of $45.00 has been released back to Ms. [redacted]'s card. We have contacted her via email informing her of this information. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2014, Mr. [redacted] placed an order for batteries. He states the batteries were defective as they did not last long. This order was placed through our marketplace iSave. Due to the return policy, iSave is not able to issue a refund for the batteries. As a one-time courtesy, we have issued the refund in the amount of $11.95 back to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective Nabi 2 tablets. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a Nabi tablet and states it has completely frozen. Ms. [redacted] states that she has been in contact with our warranty team, but has not heard back. We contacted our warranty team and they have advised us that they have been assisting the customer with this claim. The warranty team has issued an Egift Card for the Nabi tablets. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com