Walmart.com

Initial Business Response /* (1000, 11, 2014/12/15) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place for Beats by Dr. Dre Pill Portable Speaker. We thank you for the opportunity to address his concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and his orders were canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We apologize for the inconvenience this caused [redacted], and have issued him a $75.00 eGift Card for future orders. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The proposal from Walmart is reasonable. Time is of the essence for me.

Initial Business Response /* (1000, 5, 2015/03/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he advised us that he did not place this order and that when he selected proceed to check out the order finalized. I advised Mr. [redacted] that selecting proceed to checkout is the process for checking out. Due to his order being placed under his wife's account using the Walmart Application, there were already saved payment information. We have also address the saved payment information and advised Mr. [redacted] that everything is stored until our customers choose delete information. I advised Mr. [redacted] that he would need to discuss the issue with his wife because she set up the account. I advised Mr. [redacted] that we have not had any issues where our website or mobile application places the order if the [redacted] does not proceed to checkout. Everything regarding our terms and policies were accepted upon creating the Walmart.com account. In regards to his refund request we contacted Walmart [redacted] of [redacted] for assistance. Order#XXXXXXXXXXXXX was refunded $19.45 on March 12, 2015 back to Mr. [redacted]'s original method of payment as promised. Mr. [redacted] has asked for $3,000.00 in compensation. We are not able to provide Mr. [redacted] with the compensation he is requesting. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Verizon $45 (Email Delivery). We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered Verizon $45 (Email Delivery). The order stated it should be delivered within 24 hours, but the Verizon $45 (Email Delivery) did not deliver in 24 hours, so Ms. [redacted] requested to cancel her order. It appears that she did not receive the Verizon $45 (Email Delivery) within 24 hours because the order was in finance hold. Finance hold is not an actual charge - it just confirms that there are funds available to complete the purchase. The actual charge for the purchase amount does not occur until the order is shipped (usually 24-48 hours after an order is placed).
Ms. [redacted]'s order did cancel, but she states she has not received her refund. Generally it can take up to 14 days for the finance hold to fall off the account. As of April 9, the authorization hold of $45.00 has been released back to Ms. [redacted]'s card. We have contacted her via email informing her of this information. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We want to apologize to Ms. [redacted] for the open laundry detergent she received. We have escalated her concerns to the proper department. A replacement order has been fulfilled. Also, we issued Ms. [redacted] $20.00 eGift Card for her troubles. We left her a message with this information. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the $20 gift card.

Initial Business Response /* (1000, 5, 2015/01/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a replacement order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We scheduled a pick up for Ms. [redacted] with Seko Worldwide. We provided her with the tracking number. We apologized for the inconvenience this caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the item was picked up, the store failed to address that the item that I have in my possession was received damaged also, and that their representative failed to discuss this issue. As a matter of fact, the exact words of the representative were, 'let's get the item picked up taken care of first, and we'll discuss the [redacted] service issues afterwards.' While the person that I spoke with arranged pickup, I asked her not to phone my daughter, that it was I who placed the order and dealing with this matter, yet instead of calling me, she actually had Seko Worldwide contact my daughter, they even contacted her a second time, after they had already picked the item up for still another pick up. So Walmart may consider this matter closed, but I in no way do so. And it would be futile to contact a specialist, because they did not do the job from the beginning. Thank you.
Final Business Response /* (4000, 9, 2015/01/28) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We issued Ms. [redacted]'s a $25.00 eGift Card for her troubles with an order she placed for a Faux Marble Coffee and End Table. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com issued me a $25 eGift Card for the length of time it took to settle this matter and how I was treated by its' [redacted] service representatives, constantly being hung up on, my calls being transferred to other departments (when I was at the right department) and disconnecting my calls without receiving any assistance. In light of the situation, I am most definitely ready to move on from this experience and to consider this matter closed. I will go back to using Walmart.com.

Initial Business Response /* (1000, 5, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter and arrange a courtesy refund for her tablets, but she was not available. In addition, we sent her an email to contact us so we could complete our refund arrangement. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly upon receiving a call back from her.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the inconvenience this has caused Mr. [redacted]. We spoke Seko Freight and they advised us they would be picking up Mr. [redacted]'s item on Tuesday, May 19th. We issued Mr. [redacted] a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/03) */
We are still reviewing [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.

Initial Business Response /* (1000, 10, 2015/04/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received...

Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] was issued her refund on March 25th for $42.25. Ms. [redacted] has confirmed she has received her refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Enfamil Prenatal Dietary Supplement (60 count Pack of 12). Due to a technical error, the item Mr. [redacted] purchased was set up incorrectly on our website. The posting online indicated he would receive a case of 12. However only 1 packet was shipped to Mr. [redacted]. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We contacted Mr. [redacted] and issued him a full refund. In addition we shipped a case of the Supplement to him at no charge. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to have the tracking fees refunded. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she placed her order for Walmart.com's check printing service, paid for tracking and she was not able to track her order due to invalid tracking information given. Ms. [redacted] has advised that she has been refunded for the tracking fees and that this issue had been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund and compensation request for delivered order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate this package was signed for at the time of delivery. This no longer falls under our area of responsibility; we will not be refunding this order. Ms. [redacted] will need to check with the carrier or dispute the charges with her financial institution. On December 5, 2014 we issued Ms. [redacted] a $150.00 eGift card to cover the price difference for the Microsoft Surface 2 32GB Windows RT 8.1. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the item. As discussed with several [redacted] service representatives at Walmart.com the item was delivered to the wrong address and there is a delivery confirmation by UPS that it was NOT delivered to me. The $150 gift card was for the difference between the sale price and retail price of the item. I was supposed to receive a refund of the $299.00 that I spent as the item is no longer available and when it became available again I could then purchase it at the retail price of $449.00. This is what I was told by 7 different [redacted] service representatives/supervisors and now they are going back on their word. I was supposed to receive this item on December 3rd it is now christmas and I do not have the item or the refund and have spent more than 8 hours on this problem and feel that my time is valuable and Walmart.com should not only refund my $299.00 but compensate me for my time.
Final Business Response /* (4000, 9, 2015/01/05) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] has advised she did not receive the Microsoft Surface 2 32GB Windows RT 8.1 of order#XXXXXXXXXXXXX. Our records indicate this package was signed for, so it no longer falls under our area of responsibility. Ms. [redacted] will need to dispute the charges with her financial institution or file a claim with the carrier. We do see that our Billing/Finance Department received a chargeback/dispute from Ms. [redacted]'s financial provider on December 22, 2014. This is the proper process. Ms. [redacted] will need to follow-up with her financial provider regarding the status. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter is still not settled, I ordered an item from Walmart.com and did not receive it. I have filed a dispute with my credit card company, however it is still in process and I do not consider this matter settled until the refund is applied to my account and finalized. Walmart.com did not deliver the item and I feel it is their responsibility to correct the problem. If they have a dispute with their shipper they need to take it up with them. As I stated previously the shipper has a receipt stating that the item was not delivered to me (or even the same city). Also UPS has stated that they will deal directly with Walmart.com about the issue and that I need to get the refund from Walmart.com.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. [redacted] attempted to purchase an Acer Aspire One Cloudbook. Due to a website error, the item was listed with the incorrect price. As the item was added to his cart the pricing was corrected. We apologize for any inconvenience that this has caused. Om November 27, 2016, we contacted [redacted] explained the pricing error on our site, and offered a discount on a different tablet.  As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. 
Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent contact with Walmart.com. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 18, 2015 Mr. [redacted] attempted to log onto his Walmart.com account and place an order. However due to system issue he was not able to access his account. This matter has been escalated to the appropriate departments for review. We apologize for any inconvenience this has caused him and have issued him a $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
was able to place order and offered gift card

Initial Business Response /* (1000, 15, 2015/03/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order on February 23, 2015 to be shipped to [redacted], CA. She has advised that this was the wrong address and requested to ship it to another address. Because the order was already in shipped status, we were unable to change the ship to address. We have reviewed Ms. [redacted]'s account and see that the address in [redacted] is her preferred address. We contacted Ms. [redacted] advising of this and to update all her addresses in her account to ensure there are no similar issues with future orders. Ms. [redacted] will need to dispute the charges with her financial institution if she cannot retrieve the item. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 11, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding not receiving a refund for an Igloo 2-Door Refrigerator and Freezer. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that the refrigerator Mr. [redacted] purchased was backhauled, which caused a delay in delivery. We have reached out to Mr. [redacted] and refunded him $170.13. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2014/11/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Wal-Mart's refund and very much appreciate the help of Golden Gate Revdex.com. Thanks, [redacted].

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted] complaint, we reviewed his account and order history. We confirmed that the gift card Mr. [redacted] used to place his order had an available balance in the amount of $50. Since he no longer had the card that was used, we have transferred the funds to an eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/11/10) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that a refund for Mr. [redacted]'s order in the amount of $388.62 was credited back to his original method of payment on November 2, 2014. On November 4, 2014 and November 10, 2014, we notified Mr. [redacted] of the refund we issued back to him and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 15, 2014/06/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with an order she placed for a Sweet Dreams Crib and Mattress. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that her crib arrived without the hardware. When she spoke with the manufacturer they advised Ms. [redacted] the hardware would not arrive for the next sixteen weeks. We truly apologize for the inconvenience this has caused her. We tried reaching out to Ms. [redacted] and have not heard back from her. We issued Ms. Newson a $50.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I played phone tag with the lady who reached out to me to resolve this - we were never able to talk about it. I think we probably left each other two or three messages.
I received the $50 gift card and am satisfied with the outcome. My only hope is that they will pull this model from sales so other people don't have to deal with a similar issue.
Thanks.

Initial Business Response /* (1000, 5, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for Marketplace order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We researched and contacted Marketplace Vendor, Factory Authorized Outlet for resolution. Factory Authorized Outlet confirmed that the Husqvarna String Trimmer of order#XXXXXXXXXXXXX was not delivered. We have refunded Mr. [redacted] $223.48 back onto his shopping cards. Mr. [redacted] has contacted us back and confirmed he has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
All is taken care of.Thank you for your help.