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Walmart.com Reviews (2890)

Initial Business Response /* (1000, 17, 2014/09/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that his Garmin GPS unit was outside the 15 day return window. However, his GPS unit does come with a 1 year warranty. As a courtesy, we have arranged to issue Mr. [redacted] a replacement.
On September 19, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a message along with sending him an email advising him to contact us so we could arrange a replacement. Unfortunately, we have not heard back from him. However, we will continue to work with Mr. [redacted] should he contact us back. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with their indication that they will be sending me a replacement. However, I NEVER received an email from Walmart.com in regards to this. I spoke to someone, (assuming it was [redacted] listed in this, but he never identified himself) on September 25. He indicated that he would arrange to send a replacement and that I would receive a confirmation email stating that fact. Once again, I have received no email from them. They have my email address on file, as they have emailed order confirmation info in the past.

Initial Business Response /* (1000, 5, 2014/06/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a delivery charge on an order she placed for a 5 Piece Outdoor Dining Set. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order on May 25th for a 5 Piece Outdoor Dining Set. Ms. [redacted] received a call from the truck driver and was advised he was not unable to deliver to her street address. Her husband had to meet the truck driver and load items into his truck. We truly apologize for the inconvenience this caused Ms. [redacted] and have issued a refund for the shipping charges of $59.97. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would just like to thank the Revdex.com & Walmart.com. My complaint has been successfully resolved. I do appreciate your time and effort, have a wonderful day :).

Initial Business Response /* (1000, 10, 2015/02/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s orders were cancelled on the same day they were placed as the TV became out of stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration this has caused Mr. [redacted] and apologize for the inconvenience this has caused him. We would like to help him place a new order for the same TV or a comparable one. On February 16, 2015 and February 18, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 13, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As a courtesy, Walmart issued me a $50 egift card.

Initial Business Response /* (1000, 15, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have refunded Mr. [redacted] the additional $28.55 ($8.00 for the Little Bedding by NoJo Elephant Time 4-Piece Crib Bedding Set, Yellow and $20.55 for the shipping). Mr. [redacted] has advised that he will have replacement order# XXXXXXXXXXXXX for the Fisher-Price Newbury 4-in-1 Fixed-Side Convertible Crib, Choose Your Finish:Finish:Cherry ready tomorrow, January 7, 2015 so that UPS can pick the item up for Call Tag# 1Z174E3WXXXXXXXXXX. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter and arrange a courtesy refund for her tablets, but she was not available. In addition, we sent her an email to contact us so we could complete our refund arrangement. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly upon receiving a call back from her.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing **. [redacted]'s complaint, we reviewed his account records and purchase history. On December 20, 2014, we issued **. [redacted] a courtesy refund for his order. In addition, **. [redacted]'s concerns regarding his order delivery has been forwarded to the appropriate departments. We can assure **. [redacted] that we are making every effort to prevent these issues from occurring in the future. On December 20, 2014, we sent **. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received **. [redacted]' complaint, we reviewed her [redacted] account and order history. We would like to apologize for the issues **. [redacted] had. We have escalated these issues to the appropriate department for review. We also issued **. [redacted] a $20.00 eGift Card for her troubles. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/27) */
[redacted] received a Revdex.com complaint from [redacted]'s regarding his issue with an order he placed for Similac Toddler milk. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We apologized to [redacted] that he did not receive his order. We have issued him a full refund and he should see this within three to five business days. Also, we issued him a $20.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Unfortunately, due to a delay in transit, his order was not delivered by the estimated delivery date. Mr. [redacted] was issued a refund for his shipping on December 26, 2015. On December 30, 2015, a refund was issued for the remaining balance of his order, $64.49. We have sent a $30 eGift card to Mr. [redacted] as compensation for the issues surrounding his order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com sent me two emails in response to the Revdex.com complaint I filed. I attempted to respond to both of them (as requested in the email) and received failure notices for the transmission. Either the mailbox was not able to accept responses, or their server was overloaded. Not a good first step in resolving an issue.
I attempted to call the service number provided in the email, but as stated in the email, they only answer calls for issues like mine from 7am to 3.30 pm pst. As I work during those hours, without free time for personal conversations of this nature; especially considering the length of time walmart service personnel tie you up on the phone, both calls resulted in me leaving a message with no response from walmart. Clearly walmart.com is not interested in resolving any issues with the unsatisfactory treatment and financial consideration towards their customers with limitations like these on their phone hours. walmart.com is willing to take the customer's money for purchases 24/7 but will only deal with issues during a very small window? Unsatisfactory.
It is true they sent me a electronic gift card for my trouble, that I had to print out of my printer, but I do not know as yet if I will be able to redeem it, and I have not seen credit for the purchase at this time. walmart.com has not followed through with this complaint like they should have, and the efforts they claim to have made in no way make up for the financial harm and time I have had to spend trying to get this resolved. A person should not have to spend hours upon hours fighting to try and get treated justly.
Final Business Response /* (4000, 9, 2016/02/10) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We are very sorry for all of the difficulty Mr. [redacted] experienced with his Walmart.com order and have ensured that all of the opportunities have been addressed. We are also sorry to hear that Mr. [redacted] was unable to reach us via email. As per our previous response, we are available between the hours of 8am and 5pm. If I was unavailable to assist Mr. [redacted] when he called, one of our other team members would have been happy to help him. Additionally, per our previous response, a full refund has been issued for Mr. [redacted]'s order. If the funds have not posted in his account, we recommend he contact his financial institution. Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] from Walmart has Lied in her Revdex.com response. The crux of this entire sad situation has been that when she originally contacted me (via e-mail and voicemail) She stated that the only way I could contact her back was by telephone; between the hours of 8:00 am and 3:30 pm. When one of my return emails finally got through (walmart server too busy most of the time to accept) I advised her that I was at work during those hours and specifically stated I am available after 4pm. She did not reply that there was anyone else available after 3.30 pm..... nor did she make any attempt to accommodate me. I do not have time to deal with long drawn out circular conversations while working and any business should know that. Walmart.com is available 24/7/365 to take people's money, therefore they should be available to deal with customer service issues. Walmart.com has repeatedly lied to me, failed to follow through on basic business practices, lied in their response to the Revdex.com, and shown themselves to be ridiculously ineffective in their customer service department. Walmart.com seems to be playing a game of keep away from the problem and hoping that it will just go away on its own. Not only do I assert that the problem has not been resolved....the problem resolution process has not even begun on walmart.com's part. perhaps they should reassign this case to a more competent representative.
[redacted]

Initial Business Response /* (1000, 5, 2015/07/31) */
RE: [redacted]/Revdex.com Casalmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s orders XXXXXXXXXXXXX and XXXXXXXXXXXXX were canceled. Therefore, Mr. [redacted] was not charged for his orders. In addition, we confirmed that the item description for the Straight Talk Card Mr. [redacted] ordered states 'Androids, iPhones, and Smartphones are not compatible.' On July 31, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and reached a message that the number was no longer in service. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I do have proof indicating me and my wife's checking account was charged for this item as well as the mobile site where we ordered this from did not state the information they are indicating on the date this item was ordered.
Final Business Response /* (4000, 10, 2015/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. We have confirmed that the order Mr. [redacted] referenced in his letter order XXXXXXXXXXXXX was a legitimate order he was billed for. Per our returns policy, edelivery phone cards are no refundable. However, we understand the frustration that Mr. [redacted] has been through. That is why we have issued him a one-time courtesy refund of $32.92 back to his original method of payment. On August 7, 2015, we notified Mr. [redacted] via email about these details. We advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. regarding his gift card request. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been refunded $40.68 for the Luvs Ultra Leakguards Diapers (Choose Your Size); Diaper Size: Size 2 of order#XXXXXXXXXXXXX on December 27, 2014. $36. 15 onto a new gift card and $4.53 onto his credit card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for 3 bikes to be picked up at his local store using his wife's Walmart.com account. Due to his wife's name being on the order instead of his when he arrived at the store, he was not allowed to pick up the order. We are truly sorry to hear about this misunderstanding. This has been escalated for coaching opportunities to the appropriate team to review and address. We have tried to reach Mr. [redacted] several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com return. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We are very sorry to hear of the difficulty you experienced with returning his order. Our records indicate that a refund was issued for the order on October 15, 2015 and the item was checked back into our returns center on October 17, 2015. For the inconvenience, we sent Mr. [redacted] a gift card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the (Email Delivery) T-Mobile $25 Prepaid Mobile Broadband Pass of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Research shows that Mr. [redacted] has advised that he did not place the order and is requesting to be refunded. As a one-time courtesy I have issued Mr. [redacted] a $25.00 eGift card for [redacted] satisfaction. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for mediating the issue and restoring the faith.

Initial Business Response /* (1000, 5, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for Marketplace order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We researched and contacted Marketplace Vendor, Factory Authorized Outlet for resolution. Factory Authorized Outlet confirmed that the Husqvarna String Trimmer of order#XXXXXXXXXXXXX was not delivered. We have refunded Mr. [redacted] $223.48 back onto his shopping cards. Mr. [redacted] has contacted us back and confirmed he has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/28) */
All is taken care of.Thank you for your help.

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 22, 2015, Mr. [redacted] placed an order for a Sewer Pipe Cleaning Machine from Affordable Tools, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Mr. [redacted] contacted us on November 16, 2015 regarding his order status and was escalated to Affordable Tools. We have attempted to reach Mr. [redacted] several times at XXX-XXX-XXXX and by email to discuss this issue but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Why don't you try leaving a number, so I can reach you? My life does not revolve around Wal-Mart because they are the ones who have my money not the other way around. I am busy with my classes and a lot more things in my life, so you can call me back, or I can take it up with the news and an attorney. Would you close a case if your money was involved [redacted].? I have no money to give a way free to a billion dollar company for an item that I did not get. Furthermore, I have been talking with people via email so if you want to contact me contact me via email. I have the emails from the person that I have been talking to, and they said that they would contact me again once they see what happened and it has been over a week since I have heard from them.
Final Business Response /* (4000, 9, 2016/01/14) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records indicate that a full refund has been issued for the item Mr. [redacted] advised he did not receive. We tried to reach Mr. [redacted] several times at (XXX) XXX-XXXX and via email to discuss this matter but were unsuccessful. In light of these events, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/18) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] I, but need additional time to work toward a resolution of his issue.
Initial Consumer...

Rebuttal /* (2000, 18, 2014/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] did completely resolve my issue. I was able to order a refill card last night and the order fully processed. I also did receive a $30 gift card which more than compensates for the difference in price I paid upon purchasing my previous renewal cards. Thank you.
After reading [redacted] response here at the Revdex.com website, I do find it mildly rude that [redacted] considered the case closed because he could not reach me the same day he came to a resolution. This of which was after my complaint took 5 business days to respond to my complaint, then [redacted] requested and received an additional 16 business days to review and resolve my complaint. The deadline was to be August 4, 2014, however it took me contacting the Revdex.com representative on August 5th to get the ball rolling again. This makes me feel like if I hadn't kept up on this situation, the complaint would have expired and I would have been brushed off by WalMart as I was before by their own customer service department. I don't feel keeping tabs on this should've been as much of a responsibility for me as it was. Never the less, this is the day and age we live in I suppose. The customer is always right, as long as the customer won't shut up about his problem...

Initial Business Response /* (1000, 10, 2014/03/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the VIZIO Refurbished M551d-A2R 55" 1080p 240Hz Razor LED 3D Smart HDTV that was damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he stated he has returned the damaged TV and worked with the recon group to get him a replacement. Mr. [redacted] advised us that he was concerned of the weight of the replacement that was shipped. We responded to him to see if the replacement was shipped and intact. We have not heard back from him. In light of these events, Walmart.com considers this matter closed; however, Mr. [redacted] can contact us directly if he has any concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request for her and adjustment. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have contacted Ms. [redacted] and advised her that the Novel Idea 36" x 36" Playard has shipped from the manufacturer, Delta on FedEx Tracking# XXXXXXXXXXXX. This order is scheduled to deliver on September 5, 2015. We have also adjusted Ms. [redacted]'s order an additional $30.00 due to the inconveniences and delays. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Enfamil Prenatal Dietary Supplement (60 count Pack of 12). Due to a technical error, the item Mr. [redacted] purchased was set up incorrectly on our website. The posting online indicated he would receive a case of 12. However only 1 packet was shipped to Mr. [redacted]. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We contacted Mr. [redacted] and issued him a full refund. In addition we shipped a case of the Supplement to him at no charge. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

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Address: San Bruno, California, United States, 94066

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