Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed...

her Walmart.com account and order history. On October 19, 2016 [redacted] placed an order for the Pyle Home PRJG48 1080p Mini Compact Pocket Projector. We have spoken with [redacted] and she advised the projector was inadequate because it was not able to store and play digital media. The item’s return timeframe is fourteen days. As a one-time courtesy, we have processed a full refund back onto [redacted] original method of payment as requested.  As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]

Ordered a [redacted] gift card through walmart.com. Card was not issued in time frame that they said it would be. Called customer service several times, and was laughed at and blown off. Said it would take up to two weeks to issue a refund. Will contact [redacted] to resolve issue...

Initial Business Response /* (1000, 10, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent contact with Walmart.com. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 18, 2015 Mr. [redacted] attempted to log onto his Walmart.com account and place an order. However due to system issue he was not able to access his account. This matter has been escalated to the appropriate departments for review. We apologize for any inconvenience this has caused him and have issued him a $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
was able to place order and offered gift card

Initial Business Response /* (1000, 10, 2014/04/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his (Email Delivery) NET10 $60 Prepaid Card, 900 min for talk/web or 1800 texts and 90 days of service and his request to be refunded for this item. We thank you...

for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s (Email Delivery) NET10 $60 Prepaid Card, 900 min for talk/web or 1800 texts and 90 days of service shows the PIN number has been delivered. The PIN number was accessed on the Digital Delivery Center Website on 04/09/2014 at 8:03 PM. Because the PIN number has been accessed, Mr. [redacted] will need to dispute the charges with his financial provider. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/10) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that a refund for Mr. [redacted]'s order in the amount of $388.62 was credited back to his original method of payment on November 2, 2014. On November 4, 2014 and November 10, 2014, we notified Mr. [redacted] of the refund we issued back to him and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her defective Bali Bronze Metal Bed; Queen of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that the bed was defective and after assembly the bed broke. Ms. [redacted] was issued a $20.00 eGift card in order to purchase packing materials in order to send the item back. As a one-time courtesy we have refunded Ms. [redacted] $166.19 back to her original method of payment. We have contacted Ms. [redacted] and advised that we are not expecting the bed or the eGift card back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has responded & given me a full refund for the bed that was defective. The money was already transferred into my account. I'm satisfied with the end result since that's all I wanted. Thank you!

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that an error with our system prevented Ms. [redacted]'s photo orders from processing. We have confirmed that this error has been corrected. We have canceled Ms. [redacted]'s orders after confirming her orders were not completing. A refund was issued for her order XXXXXXXXXXXXX on January 8, 2015 and order XXXXXXXXXXXXX on January 10, 2015. In addition, we sent Ms. [redacted] a $20 egift card under order XXXXXXX-XXXXXX to help her with her next purchase. On January 10, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received...

Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] was issued her refund on March 25th for $42.25. Ms. [redacted] has confirmed she has received her refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for a Site to Store on November 28th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was expired at the store as she did not pick her order. She received a full refund in the amount of $51.86 on December 15th. As a one-time courtesy we have issued Ms. [redacted] a $25.00 eGift Card to put towards a new order for the shelf as the price of the item has increased. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding not receiving a refund for an Igloo 2-Door Refrigerator and Freezer. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that the refrigerator Mr. [redacted] purchased was backhauled, which caused a delay in delivery. We have reached out to Mr. [redacted] and refunded him $170.13. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2014/11/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Wal-Mart's refund and very much appreciate the help of Golden Gate Revdex.com. Thanks, [redacted].

Initial Business Response /* (1000, 5, 2015/04/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] purchased the Student and Teacher Edition of the Photoshop Elements 13 software. The description "Student and Teacher Edition Students, teachers, and school staff only" is clearly noted on the image of the product listing. In addition, "(Edu)" was clearly noted on the title description also. However, we understand the frustration and inconvenience this has caused Ms. [redacted]. That is why we have issued her a one-time courtesy refund. On April 14, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

I request assistance with amount of purchase. I was promised the item at $99.99 and now after they cancelled order they are asking $244.00 I request WalMart sell me the item at the original agreed upon price of $99.99

Initial Business Response /* (1000, 17, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] requesting we unsubscribe her to all Walmart emails/promotions. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have unsubscribed Ms. [redacted] from all Walmart emails. This can take up to ten days to process. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/03/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Samsung Galaxy S4 Smartphone. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised us that he did not receive his order. Our records indicate that his package was delivered on January 7th at 4:23 p.m. signed for by P PIFAT. We reached out to Mr. [redacted] on March 14th and advised him due to a signature on file he will need to dispute the charges with his financial institution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the fedex that walmart sent and yes I signed for it.but u don't know what's in it until you open it.I explained that to walmart that the phone box was inside the fede box which wasn't tamper with.when I opened the phone box inside the fedex box there w as no phone or battery in box just the charger cord and earplug.the phone was stolen at the warehouse that it was shipped from.and walmart is useing I signed for it which shouldn't matter because you hsve to sign for it to receive it and it's not until you open it that you know if you got it.it was my first time buying online.they didn't offer insurance and they don't tell you anything about you don't get bavk your money if product isn't in box.I told walmart that product wasn't in box and there response was I sign for it which I said over and over again you got to sign for it to get it.walmart has workers stealing product and making customers lose there money for it.if walmart doesn't pay me back I want a notice on there web sight letting everybody that is buying something that if they don't get there product in the box that's shipped to them they lose there money
Final Business Response /* (4000, 10, 2014/03/27) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As stated in the Better Business response, we have a signature on delivery. Mr. [redacted] will need to dispute these charges with his financial institution. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 12, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart only argument is I signed for it.I didn't signed for it I signed for a fedex package. You don't know what's in it until you open it.walmart has no proof they sent the phone because no supervisor can say they checked thr product w as in the box before they sent it they are going on truth there employees aren't stealing from them which isn't true you have employees stea from there companys all the time.I spent $686 on a phone that was stolen from the box before it was shipped and walmart can't proof product was in box.and sharon only t jing to say about that is I sign for it.walmart should have to stand by there on line sells because as a customer walmart is calling me a liar.I spend over $5000-$10000 a yr in stores.if walmart doesn't stand by there customers then I want a notice about walmarts online products noted to customers that if product isn't in fedex package you don't get your money back so walmart loses customers. That is lame on walmart to call customers liars.Revdex.com please do all you can to let customers know about Wal-Marts online policys.thanks for your help.I did sll I can do making police reports showing I didn't get product showing to walmart I didn't get product and all they can say back is I signed for product.shsme on you walmart

Initial Business Response /* (1000, 5, 2014/12/04) */
[redacted] received a Revdex.com complaint from[redacted] regarding her order a Gold's Gym Cycle. We thank you for the opportunity to address her concerns and appreciate the time sh has taken to provide us with her feedback and...

comments.
After we received[redacted]'s complaint, we reviewed her [redacted] account and order history. We reached out to[redacted] on December 2nd and December 3rd at the number we have on file [redacted]. In light of these events, [redacted] considers this matter closed.
Again, we thank[redacted] for her feedback and comments. If either of you have any further [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2014/07/07) */
We are requesting an extension for complaint XXXXXXXX, filed by [redacted]. We will continue to work with [redacted] but need additional time to work toward a resolution of the issue.

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On November 15, 2015, Mr. [redacted] placed two orders. When he contacted us to cancel the order that was placed in error, it was already too far along in processing and could not be canceled. We're very sorry for the inconvenience. A full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a email from walmart a week ago and they did finally decide to refund me on the second item.. after pressure from you guys the Revdex.com I assume. so thanks so much for helping me have them make it right.
I consider the matter closed now thanks very much

Initial Business Response /* (1000, 5, 2014/12/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund and compensation request for delivered order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate this package was signed for at the time of delivery. This no longer falls under our area of responsibility; we will not be refunding this order. Ms. [redacted] will need to check with the carrier or dispute the charges with her financial institution. On December 5, 2014 we issued Ms. [redacted] a $150.00 eGift card to cover the price difference for the Microsoft Surface 2 32GB Windows RT 8.1. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive the item. As discussed with several [redacted] service representatives at Walmart.com the item was delivered to the wrong address and there is a delivery confirmation by UPS that it was NOT delivered to me. The $150 gift card was for the difference between the sale price and retail price of the item. I was supposed to receive a refund of the $299.00 that I spent as the item is no longer available and when it became available again I could then purchase it at the retail price of $449.00. This is what I was told by 7 different [redacted] service representatives/supervisors and now they are going back on their word. I was supposed to receive this item on December 3rd it is now christmas and I do not have the item or the refund and have spent more than 8 hours on this problem and feel that my time is valuable and Walmart.com should not only refund my $299.00 but compensate me for my time.
Final Business Response /* (4000, 9, 2015/01/05) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] has advised she did not receive the Microsoft Surface 2 32GB Windows RT 8.1 of order#XXXXXXXXXXXXX. Our records indicate this package was signed for, so it no longer falls under our area of responsibility. Ms. [redacted] will need to dispute the charges with her financial institution or file a claim with the carrier. We do see that our Billing/Finance Department received a chargeback/dispute from Ms. [redacted]'s financial provider on December 22, 2014. This is the proper process. Ms. [redacted] will need to follow-up with her financial provider regarding the status. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter is still not settled, I ordered an item from Walmart.com and did not receive it. I have filed a dispute with my credit card company, however it is still in process and I do not consider this matter settled until the refund is applied to my account and finalized. Walmart.com did not deliver the item and I feel it is their responsibility to correct the problem. If they have a dispute with their shipper they need to take it up with them. As I stated previously the shipper has a receipt stating that the item was not delivered to me (or even the same city). Also UPS has stated that they will deal directly with Walmart.com about the issue and that I need to get the refund from Walmart.com.

Initial Business Response /* (1000, 10, 2014/10/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] contacted the Product Care Plan support team on October 18, 2014 and received service repair for his TV. On October 21, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Good Supervisor. I wish though they fixed the TV very first visit.

Initial Business Response /* (1000, 12, 2016/02/15) */
Walmart.com received a Revdex.com complaint from **. [redacted] regarding her recent order. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received **. [redacted]' complaint, we reviewed her account and order history. **. [redacted] placed an order for a treadmill on October 12, 2015. The item has since been returned but a refund was not properly processed. We have contacted **. [redacted], apologized for the delay and manually processed a refund in the amount of $348.31. Since **. [redacted]' original form of payment is no longer active, we have asked her to work with her financial institution to confirm that the funds are transferred to her new account. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/02/16) */
Thank you Revdex.com for your immediate attention in this matter. Walmart has refunded $348.31 as I had requested. Walmart refunded my payment the same exact day that you notified them. I am astonished at how fast your company took care of this very important matter, and we can now close the case.
Thank you again
[redacted]