Walmart.com

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that an error with our system prevented Ms. [redacted]'s photo orders from processing. We have confirmed that this error has been corrected. We have canceled Ms. [redacted]'s orders after confirming her orders were not completing. A refund was issued for her order XXXXXXXXXXXXX on January 8, 2015 and order XXXXXXXXXXXXX on January 10, 2015. In addition, we sent Ms. [redacted] a $20 egift card under order XXXXXXX-XXXXXX to help her with her next purchase. On January 10, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his (Email Delivery) NET10 $60 Prepaid Card, 900 min for talk/web or 1800 texts and 90 days of service and his request to be refunded for this item. We thank you...

for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s (Email Delivery) NET10 $60 Prepaid Card, 900 min for talk/web or 1800 texts and 90 days of service shows the PIN number has been delivered. The PIN number was accessed on the Digital Delivery Center Website on 04/09/2014 at 8:03 PM. Because the PIN number has been accessed, Mr. [redacted] will need to dispute the charges with his financial provider. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/27) */
[redacted] received a Revdex.com complaint from [redacted]'s regarding his issue with an order he placed for Similac Toddler milk. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We apologized to [redacted] that he did not receive his order. We have issued him a full refund and he should see this within three to five business days. Also, we issued him a $20.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 17, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] requesting we unsubscribe her to all Walmart emails/promotions. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have unsubscribed Ms. [redacted] from all Walmart emails. This can take up to ten days to process. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for a Site to Store on November 28th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was expired at the store as she did not pick her order. She received a full refund in the amount of $51.86 on December 15th. As a one-time courtesy we have issued Ms. [redacted] a $25.00 eGift Card to put towards a new order for the shelf as the price of the item has increased. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/11) */
Tuesday, November 11, 2014
Filed Electronically
Revdex.com of Oakland, Inc.
Re: Case # XXXXXXXX
To Whom It May Concern,
I am writing you in response to the above referenced complaint.
Store management...

has informed our office that they reached out to Ms. [redacted] and apologized for her experience and informed her that they have spoken to all parties involved. The associate was protecting the card holder and was following store policy by denying Ms. [redacted] the use of the card that did not have her name on it. Ms. [redacted] was offered a $50 gift card for her inconvenience for the charges taking over three days to credit back to her account. Ms. [redacted] stated she wanted a $250 gift card in which the store declined. Ms. [redacted] then stated she would be seeking legal counsel and disconnected the call.
We will consider this matter closed.
With regard,
[redacted] D
Risk Resolution Coordinator
Walmart Stores Inc.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Revdex.com,
I was never contacted by [redacted] D so I am not sure how she can assume this matter closed. I did not except the original offer from [redacted] for a $30 gift card and I did not except the $50 gift card offer from Stephan. I did request a $250 gift card and I also explained the reason why ([redacted] insinuated I was committing a fraud, humiliated me, walmart processed and charged the card and kept their merchandise, it took over 9 phone calls and 6 days for the refund to be processed, my time and gas, along with a long list of other inconveniences they caused). Do I need the 250? No. Did Walmart have to handle me in such a manner? Absolutely Not! As far as protecting the card holder... it is a pre paid visa card from xfinity and it has my husband's name on it. I did not disconnect the phone call until After I said good by and have a great day. No apology has been given and basically what I have heard from everyone I have spoken to is that Walmart can not make an employee apologize for something that they do not admit to doing. However they have acknowledged she handled the situation incorrectly. Per [redacted] had handled the situation incorrectly and had been spoken to along with other staff that were present at the time. He also stated that he was sure that [redacted] did not mean what she said at the time, but he was sure that she was only trying to protect the card holder because that is what they are trained to do because of the high levels of credit card fraud being commited. I explaind to him I do understand however all cases are not the same. Which does not constitute her unethical behavior. To date, no apology has been given. I have not received my receipt via email or mail showing the transaction was canceled, reversed, or refunded. [redacted] claimed on several occasions she had sent it off on the 23rd. I did state that I would seek legal advice and I have. I have not hired an attorney as of yet. It appears from store level to upper management Walmart staff is in the business of creating a long list of lies to cover their tales. I could and would respect them all alot better if they would just be honest, admit to the wrong doings in this situation, apologize, and let's move on. I am stil seeking compensation for my trouble, it doesn't have to be a $250 gift card, I want my receipt, and I want an apology. Once Walmart can deliver those three things, we can can put this matter behind us.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request for her and adjustment. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have contacted Ms. [redacted] and advised her that the Novel Idea 36" x 36" Playard has shipped from the manufacturer, Delta on FedEx Tracking# XXXXXXXXXXXX. This order is scheduled to deliver on September 5, 2015. We have also adjusted Ms. [redacted]'s order an additional $30.00 due to the inconveniences and delays. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed...

her Walmart.com account and order history. On March 29, 2016, Ms. [redacted] placed an order for RCA 42” HDTV. The item arrived damaged and was returned. Normally once an item reaches our returns center a refund is automatically generated. Due to a technical error, Ms. [redacted] refund was not processed. Once we were made aware of this error, we processed a full refund. Ms. [redacted] was sent a $25.00 eGift card for her difficulties. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 12, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. regarding his gift card request. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been refunded $40.68 for the Luvs Ultra Leakguards Diapers (Choose Your Size); Diaper Size: Size 2 of order#XXXXXXXXXXXXX on December 27, 2014. $36. 15 onto a new gift card and $4.53 onto his credit card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] purchased the Student and Teacher Edition of the Photoshop Elements 13 software. The description "Student and Teacher Edition Students, teachers, and school staff only" is clearly noted on the image of the product listing. In addition, "(Edu)" was clearly noted on the title description also. However, we understand the frustration and inconvenience this has caused Ms. [redacted]. That is why we have issued her a one-time courtesy refund. On April 14, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the VIZIO Refurbished M551d-A2R 55" 1080p 240Hz Razor LED 3D Smart HDTV that was damaged. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he stated he has returned the damaged TV and worked with the recon group to get him a replacement. Mr. [redacted] advised us that he was concerned of the weight of the replacement that was shipped. We responded to him to see if the replacement was shipped and intact. We have not heard back from him. In light of these events, Walmart.com considers this matter closed; however, Mr. [redacted] can contact us directly if he has any concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her defective Bali Bronze Metal Bed; Queen of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us that the bed was defective and after assembly the bed broke. Ms. [redacted] was issued a $20.00 eGift card in order to purchase packing materials in order to send the item back. As a one-time courtesy we have refunded Ms. [redacted] $166.19 back to her original method of payment. We have contacted Ms. [redacted] and advised that we are not expecting the bed or the eGift card back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has responded & given me a full refund for the bed that was defective. The money was already transferred into my account. I'm satisfied with the end result since that's all I wanted. Thank you!

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received **. [redacted]' complaint, we reviewed her [redacted] account and order history. We would like to apologize for the issues **. [redacted] had. We have escalated these issues to the appropriate department for review. We also issued **. [redacted] a $20.00 eGift Card for her troubles. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] contacted the Product Care Plan support team on October 18, 2014 and received service repair for his TV. On October 21, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Good Supervisor. I wish though they fixed the TV very first visit.

Ordered a [redacted] gift card through walmart.com. Card was not issued in time frame that they said it would be. Called customer service several times, and was laughed at and blown off. Said it would take up to two weeks to issue a refund. Will contact [redacted] to resolve issue...

Initial Business Response /* (1000, 10, 2014/07/18) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] I, but need additional time to work toward a resolution of his issue.
Initial Consumer...

Rebuttal /* (2000, 18, 2014/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] did completely resolve my issue. I was able to order a refill card last night and the order fully processed. I also did receive a $30 gift card which more than compensates for the difference in price I paid upon purchasing my previous renewal cards. Thank you.
After reading [redacted] response here at the Revdex.com website, I do find it mildly rude that [redacted] considered the case closed because he could not reach me the same day he came to a resolution. This of which was after my complaint took 5 business days to respond to my complaint, then [redacted] requested and received an additional 16 business days to review and resolve my complaint. The deadline was to be August 4, 2014, however it took me contacting the Revdex.com representative on August 5th to get the ball rolling again. This makes me feel like if I hadn't kept up on this situation, the complaint would have expired and I would have been brushed off by WalMart as I was before by their own customer service department. I don't feel keeping tabs on this should've been as much of a responsibility for me as it was. Never the less, this is the day and age we live in I suppose. The customer is always right, as long as the customer won't shut up about his problem...

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 22, 2015, Mr. [redacted] placed an order for a Sewer Pipe Cleaning Machine from Affordable Tools, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Mr. [redacted] contacted us on November 16, 2015 regarding his order status and was escalated to Affordable Tools. We have attempted to reach Mr. [redacted] several times at XXX-XXX-XXXX and by email to discuss this issue but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Why don't you try leaving a number, so I can reach you? My life does not revolve around Wal-Mart because they are the ones who have my money not the other way around. I am busy with my classes and a lot more things in my life, so you can call me back, or I can take it up with the news and an attorney. Would you close a case if your money was involved [redacted].? I have no money to give a way free to a billion dollar company for an item that I did not get. Furthermore, I have been talking with people via email so if you want to contact me contact me via email. I have the emails from the person that I have been talking to, and they said that they would contact me again once they see what happened and it has been over a week since I have heard from them.
Final Business Response /* (4000, 9, 2016/01/14) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records indicate that a full refund has been issued for the item Mr. [redacted] advised he did not receive. We tried to reach Mr. [redacted] several times at (XXX) XXX-XXXX and via email to discuss this matter but were unsuccessful. In light of these events, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the (Email Delivery) T-Mobile $25 Prepaid Mobile Broadband Pass of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Research shows that Mr. [redacted] has advised that he did not place the order and is requesting to be refunded. As a one-time courtesy I have issued Mr. [redacted] a $25.00 eGift card for [redacted] satisfaction. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for mediating the issue and restoring the faith.

Initial Business Response /* (1000, 5, 2015/07/31) */
RE: [redacted]/Revdex.com Casalmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s orders XXXXXXXXXXXXX and XXXXXXXXXXXXX were canceled. Therefore, Mr. [redacted] was not charged for his orders. In addition, we confirmed that the item description for the Straight Talk Card Mr. [redacted] ordered states 'Androids, iPhones, and Smartphones are not compatible.' On July 31, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and reached a message that the number was no longer in service. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I do have proof indicating me and my wife's checking account was charged for this item as well as the mobile site where we ordered this from did not state the information they are indicating on the date this item was ordered.
Final Business Response /* (4000, 10, 2015/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. We have confirmed that the order Mr. [redacted] referenced in his letter order XXXXXXXXXXXXX was a legitimate order he was billed for. Per our returns policy, edelivery phone cards are no refundable. However, we understand the frustration that Mr. [redacted] has been through. That is why we have issued him a one-time courtesy refund of $32.92 back to his original method of payment. On August 7, 2015, we notified Mr. [redacted] via email about these details. We advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled and late to arrive order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have partnered with Walmart Supercenter of Schererville, IN for research and final resolution. Ms. [redacted]' first order for the Ingenuity Trio 3-in-1 High Chair - Avondale was cancelled in error by the store. Walmart.com processed a new order that would have to ship to the store for pick up, but the order would not arrive on-time for Ms. [redacted]' friend's baby shower. The Ms. [redacted] picked up her order from the store on September 15, 2015 along with a $25.00 gift card. For the delay and inconvenience we have refunded this order $42.80 back onto Ms. [redacted]' original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]' for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com