Walmart.com

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com return. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We are very sorry to hear of the difficulty you experienced with returning his order. Our records indicate that a refund was issued for the order on October 15, 2015 and the item was checked back into our returns center on October 17, 2015. For the inconvenience, we sent Mr. [redacted] a gift card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2014/03/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Samsung Galaxy S4 Smartphone. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised us that he did not receive his order. Our records indicate that his package was delivered on January 7th at 4:23 p.m. signed for by P PIFAT. We reached out to Mr. [redacted] on March 14th and advised him due to a signature on file he will need to dispute the charges with his financial institution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the fedex that walmart sent and yes I signed for it.but u don't know what's in it until you open it.I explained that to walmart that the phone box was inside the fede box which wasn't tamper with.when I opened the phone box inside the fedex box there w as no phone or battery in box just the charger cord and earplug.the phone was stolen at the warehouse that it was shipped from.and walmart is useing I signed for it which shouldn't matter because you hsve to sign for it to receive it and it's not until you open it that you know if you got it.it was my first time buying online.they didn't offer insurance and they don't tell you anything about you don't get bavk your money if product isn't in box.I told walmart that product wasn't in box and there response was I sign for it which I said over and over again you got to sign for it to get it.walmart has workers stealing product and making customers lose there money for it.if walmart doesn't pay me back I want a notice on there web sight letting everybody that is buying something that if they don't get there product in the box that's shipped to them they lose there money
Final Business Response /* (4000, 10, 2014/03/27) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As stated in the Better Business response, we have a signature on delivery. Mr. [redacted] will need to dispute these charges with his financial institution. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 12, 2014/03/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart only argument is I signed for it.I didn't signed for it I signed for a fedex package. You don't know what's in it until you open it.walmart has no proof they sent the phone because no supervisor can say they checked thr product w as in the box before they sent it they are going on truth there employees aren't stealing from them which isn't true you have employees stea from there companys all the time.I spent $686 on a phone that was stolen from the box before it was shipped and walmart can't proof product was in box.and sharon only t jing to say about that is I sign for it.walmart should have to stand by there on line sells because as a customer walmart is calling me a liar.I spend over $5000-$10000 a yr in stores.if walmart doesn't stand by there customers then I want a notice about walmarts online products noted to customers that if product isn't in fedex package you don't get your money back so walmart loses customers. That is lame on walmart to call customers liars.Revdex.com please do all you can to let customers know about Wal-Marts online policys.thanks for your help.I did sll I can do making police reports showing I didn't get product showing to walmart I didn't get product and all they can say back is I signed for product.shsme on you walmart

Initial Business Response /* (1000, 5, 2014/11/24) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After receiving [redacted]'s complaint, we reviewed his account records and order history. According to [redacted]'s Terms and Conditions, we occasionally call customers to complete the verification of their orders. [redacted] is more than welcome to visit [redacted] to view the [redacted] Terms of Use, (#5 Order Acceptance and Billing, first paragraph.) On November 24, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concerns. We have not heard back from him. In light of this, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand (#5 Order Acceptance and Billing, first paragraph.)but there is nothing in #5 that states Walmart will change the way a customer is contacted. You changed your method from contacting me by email to calling me. Where doesn't it state that Walmart will change the way I will be contacted from emailing to phone calls?
Final Business Response /* (4000, 9, 2014/12/14) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. #5 of our [redacted] Terms of Use "ORDER ACCEPTANCE AND BILLING" clearly states "We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order." In this case, [redacted] may be contacted through his contact email or contact phone for his [redacted] account. On December 14, 2014 we sent [redacted] an email explaining these details. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/01/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com Rebuttal from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. As a courtesy for the inconvenience, we have issued Ms. [redacted] a $25 egift card. On January 21, 2015, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directly. We also sent her an email to contact us directly if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get the egift card, have not used. However I do not have a way for a voice message to be left. No service or machine for this so I was not contacted.

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Unfortunately, due to a delay in transit, his order was not delivered by the estimated delivery date. Mr. [redacted] was issued a refund for his shipping on December 26, 2015. On December 30, 2015, a refund was issued for the remaining balance of his order, $64.49. We have sent a $30 eGift card to Mr. [redacted] as compensation for the issues surrounding his order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com sent me two emails in response to the Revdex.com complaint I filed. I attempted to respond to both of them (as requested in the email) and received failure notices for the transmission. Either the mailbox was not able to accept responses, or their server was overloaded. Not a good first step in resolving an issue.
I attempted to call the service number provided in the email, but as stated in the email, they only answer calls for issues like mine from 7am to 3.30 pm pst. As I work during those hours, without free time for personal conversations of this nature; especially considering the length of time walmart service personnel tie you up on the phone, both calls resulted in me leaving a message with no response from walmart. Clearly walmart.com is not interested in resolving any issues with the unsatisfactory treatment and financial consideration towards their customers with limitations like these on their phone hours. walmart.com is willing to take the customer's money for purchases 24/7 but will only deal with issues during a very small window? Unsatisfactory.
It is true they sent me a electronic gift card for my trouble, that I had to print out of my printer, but I do not know as yet if I will be able to redeem it, and I have not seen credit for the purchase at this time. walmart.com has not followed through with this complaint like they should have, and the efforts they claim to have made in no way make up for the financial harm and time I have had to spend trying to get this resolved. A person should not have to spend hours upon hours fighting to try and get treated justly.
Final Business Response /* (4000, 9, 2016/02/10) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We are very sorry for all of the difficulty Mr. [redacted] experienced with his Walmart.com order and have ensured that all of the opportunities have been addressed. We are also sorry to hear that Mr. [redacted] was unable to reach us via email. As per our previous response, we are available between the hours of 8am and 5pm. If I was unavailable to assist Mr. [redacted] when he called, one of our other team members would have been happy to help him. Additionally, per our previous response, a full refund has been issued for Mr. [redacted]'s order. If the funds have not posted in his account, we recommend he contact his financial institution. Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] from Walmart has Lied in her Revdex.com response. The crux of this entire sad situation has been that when she originally contacted me (via e-mail and voicemail) She stated that the only way I could contact her back was by telephone; between the hours of 8:00 am and 3:30 pm. When one of my return emails finally got through (walmart server too busy most of the time to accept) I advised her that I was at work during those hours and specifically stated I am available after 4pm. She did not reply that there was anyone else available after 3.30 pm..... nor did she make any attempt to accommodate me. I do not have time to deal with long drawn out circular conversations while working and any business should know that. Walmart.com is available 24/7/365 to take people's money, therefore they should be available to deal with customer service issues. Walmart.com has repeatedly lied to me, failed to follow through on basic business practices, lied in their response to the Revdex.com, and shown themselves to be ridiculously ineffective in their customer service department. Walmart.com seems to be playing a game of keep away from the problem and hoping that it will just go away on its own. Not only do I assert that the problem has not been resolved....the problem resolution process has not even begun on walmart.com's part. perhaps they should reassign this case to a more competent representative.
[redacted]

Initial Business Response /* (1000, 5, 2014/12/04) */
[redacted] received a Revdex.com complaint from[redacted] regarding her order a Gold's Gym Cycle. We thank you for the opportunity to address her concerns and appreciate the time sh has taken to provide us with her feedback and...

comments.
After we received[redacted]'s complaint, we reviewed her [redacted] account and order history. We reached out to[redacted] on December 2nd and December 3rd at the number we have on file [redacted]. In light of these events, [redacted] considers this matter closed.
Again, we thank[redacted] for her feedback and comments. If either of you have any further [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed...

her Walmart.com account and order history. On October 19, 2016 [redacted] placed an order for the Pyle Home PRJG48 1080p Mini Compact Pocket Projector. We have spoken with [redacted] and she advised the projector was inadequate because it was not able to store and play digital media. The item’s return timeframe is fourteen days. As a one-time courtesy, we have processed a full refund back onto [redacted] original method of payment as requested.  As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2015/01/05) */
[redacted] received a Revdex.com complaint from [redacted] regarding his refund or replacement request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted]'s order#[redacted] for the Xbox One with Kinect Assassin's Creed Unity Bundle was refunded $480.43 on December 29, 2014. Order#[redacted] was refunded $518.90 on December 22, 2014. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoken to [redacted] and as able to get another Xbox whipped which was revived on January 8th. I was even Ble to receive the Black Friday price since the original order that was not reviewed was ordered on that day.

Initial Business Response /* (1000, 6, 2016/03/23) */
Tuesday, March 22, 2016
Revdex.com of Arkansas, Inc.
XXXXX [redacted]
Little Rock, AR XXXXX
Complaint Case #: XXXXXXXX
Consumer: [redacted] M. [redacted]
Dear [redacted]
This is to notify your agency that the above...

referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern needs to be forwarded to the below Revdex.com site.
Golden Gate Revdex.com(r), Inc.
[redacted] Suite [redacted]
Oakland, CA XXXXX
Tel: (XXX) XXX-XXXX
FAX: (XXX) XXX-XXXX
If you have any questions or need to provide further information regarding this complaint, you can call Walmart Dotcom at XXX-XXX-XXXX or email them at [redacted]@walmart.com.
Thank you,
Walmart Executive Escalations
Central Operations Execution and Communication
Contact Center
[redacted] Lane
Bentonville, AR XXXXX-XXXX
Save money. Live better
Initial Consumer Rebuttal /* (2000, 17, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank the Revdex.com for their assistance in this matter and [redacted] of Walmart was wonderful to work with. Everything happened as is should and I am completely satisfied with the outcome.

Initial Business Response /* (1000, 11, 2014/07/07) */
We are requesting an extension for complaint XXXXXXXX, filed by [redacted]. We will continue to work with [redacted] but need additional time to work toward a resolution of the issue.

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On November 15, 2015, Mr. [redacted] placed two orders. When he contacted us to cancel the order that was placed in error, it was already too far along in processing and could not be canceled. We're very sorry for the inconvenience. A full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive a email from walmart a week ago and they did finally decide to refund me on the second item.. after pressure from you guys the Revdex.com I assume. so thanks so much for helping me have them make it right.
I consider the matter closed now thanks very much

I request assistance with amount of purchase. I was promised the item at $99.99 and now after they cancelled order they are asking $244.00 I request WalMart sell me the item at the original agreed upon price of $99.99

Initial Business Response /* (1000, 10, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding and order for an Emerson 50 inch tv. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We were not able to locate an account for Mr. [redacted]. We have attempted to reach him at the number and email address provided with no response. In order to provide the best resolution possible, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 12, 2016/02/15) */
Walmart.com received a Revdex.com complaint from **. [redacted] regarding her recent order. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received **. [redacted]' complaint, we reviewed her account and order history. **. [redacted] placed an order for a treadmill on October 12, 2015. The item has since been returned but a refund was not properly processed. We have contacted **. [redacted], apologized for the delay and manually processed a refund in the amount of $348.31. Since **. [redacted]' original form of payment is no longer active, we have asked her to work with her financial institution to confirm that the funds are transferred to her new account. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/02/16) */
Thank you Revdex.com for your immediate attention in this matter. Walmart has refunded $348.31 as I had requested. Walmart refunded my payment the same exact day that you notified them. I am astonished at how fast your company took care of this very important matter, and we can now close the case.
Thank you again
[redacted]

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for 3 bikes to be picked up at his local store using his wife's Walmart.com account. Due to his wife's name being on the order instead of his when he arrived at the store, he was not allowed to pick up the order. We are truly sorry to hear about this misunderstanding. This has been escalated for coaching opportunities to the appropriate team to review and address. We have tried to reach Mr. [redacted] several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have issued Mr. [redacted] a refund for his order back to his original method of payment on February 9, 2015. Please be assured that we are making every effort to improve our site to allow customers easier access in updating account information. As a courtesy for the inconvenience, we have issued Mr. [redacted] a $25 egift card under order XXXXXXX-XXXXXX to help him with his next purchase. On February 16, 2015, and February 17, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 7, 2015/02/18) */
I was refunded my purchase money. So I am satisfied. Thank you.

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received...

Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We provided Ms. [redacted] instructions through email on how to locate her receipt. We reached out to Ms. [redacted] and have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order that arrived damaged and unusable. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have issued Ms. [redacted] a replacement order. We have spoken with Ms. [redacted] and she advised the replacement order arrived and that there are no issues. We have issued Ms. [redacted] a $20.00 eGift card due to the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] inputted the wrong shipping address and requested to cancel. Her order was partially cancelled and the pair of jeans was shipped out. This caused her account to overdraft $43.64. After reviewing her account, our records show that the pair of jeans were returned to us and refunded. We contacted Ms. [redacted] and advised we will issue a credit of $45.00 to cover the overdraft. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally acknowledged they were wrong and refunded my overdraft charge.

Initial Business Response /* (1000, 5, 2015/12/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to issues she experienced trying to purchase TVs during our Black Friday sale. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. WE apologize for any difficulty Ms. [redacted] experienced trying to purchase advertised items during our sale. We have advised Ms. [redacted] to purchase the TVs and have adjusted the price for both down to the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com