Walmart.com

Initial Business Response /* (1000, 5, 2014/12/14) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
We have issued [redacted] a replacement under order that was delivered to her via Rush shipping on On December 10, 2014. On December 14, 2014, we sent [redacted] a follow up email advising her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her lost in store order#XXXXXXXXXXXXX for the 20" Razor Serpent Boys' BMX Bicycle. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] via email ([redacted]@yahoo.com) we have not heard back. We emailed advising that when the 20" Razor Serpent Boys' BMX Bicycle becomes available, we will honor the $59.00 pricing for all of the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order on our site for a chair. Unfortunately, it arrived damaged but a refund was not processed. We have escalated coaching opportunities for our agents where needed for this issue. We reached out to Ms. [redacted] and apologized for the inconvenience she has experienced. We processed a full refund and issued a $25 eGift card as well. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/04/21) */
Our records indicate that Ms. [redacted] filed a similar complaint under XXXXXXXX. Our response will be posted to her original complaint when this issue has been resolved.

Initial Business Response /* (1000, 6, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders for email delivered phone cards. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s issues have been resolved. Mr. [redacted] has successfully placed order#XXXXXXXXXXXXX on February, 24, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, absolutely not! We do not accept this response. It is not responding to our complaint. If the Revdex.com would take the time to read our complaint, you will obviously see that Walmrt.com is not addressing it. We have made our complaint very clear. It is not about being able to place an order! It is about receiving an account review about the reasons two separate bank cards were denied!!!! Could you please read our complaint and desired resolution and if the Revdex.com allows Walmart.com to say whatever they want, ignore our complaint and close it, what's the point of the Revdex.com?????
Final Business Response /* (4000, 11, 2014/05/08) */
Walmart.com received Mr. [redacted] 's additional rebuttal arising from his original Revdex.com complaint. We have spoken with Mr. [redacted] and have provided him with information as to why his orders were being cancelled. Our system cancelled Mr. [redacted]'s orders for the [redacted]'s protection. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 22, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If Walmart.com will not acknowledge that there were two separate credit cards and banks involved, I cannot and will not consider this matter closed. This had nothing to do with the item being ordered or the cards being used, it had to do with targeting my name, but if Walmart.com will acknowledge it was two separate banks, I will accept it and consider it closed. The Revdex.com should be concerned that Walmart.com will not acknowledge this was two separate cards and two separate banks. The general public's responsibility is to let the Revdex.com know of improprieties like this. I believe I am trying to do this.

Initial Business Response /* (1000, 10, 2015/08/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted]'s order belonged to the Marketplace retailer Tiger Direct. We also confirmed that Tiger Direct did not accept Ms. [redacted]'s order for a return or exchange since she was past their 30 day return window. However, we understand the frustration Ms. [redacted] has been through. That is why we have made an arrangement with Tiger Direct to issue Ms. [redacted] a refund. On August 14, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXXX. We apologized for the inconvenience and explained these details. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Halloween costume. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologized to Ms. [redacted] for the experience she had with us and advised her we will be escalating these issues to the proper department for review. We issued her a $25.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/07) */
Walmart.com received a Revdex.com complaint from [redacted] about his Stack-On GCWB-10-5-DS Sentinel 10 Gun Security Cabinet lock issue. We would like to thank you for the opportunity to discuss [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. We then contacted [redacted] as well as Stack-on Products and arranged for the lock to be replaced by a locksmith hired by Stack-On, which [redacted] has agreed to. Once Stack-On receives the "Proof of Purchase" from [redacted], they will hire a locksmith and set up a date and time to go out and install a new lock. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist with in our department can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart contacted manufacturer who sent a locksmith to my home on 10/10/2014. That locksmith resolved my issue. And I confirmed that there would be no charge on me.

Initial Business Response /* (1000, 10, 2014/09/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Word 2013 (Windows). We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] did not receive her digital code. She contacted Microsoft and they could not help her. We have issued Ms. [redacted] a full refund. Ms. [redacted] will need to sign the affidavit sent to her email for the refund to process. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Wrangler - Men's 5 Pocket Denim Shorts. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased shorts on line. When he went to the store he saw the price was cheaper, and wanted a refund for the difference. A refund has been issued to Mr. [redacted] for $19.68. This refund went back to his original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her/his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund issued for the difference.

Initial Business Response /* (1000, 10, 2014/06/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she was experiencing with her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that her orders were getting canceled because they were not passing all of our security checks. Unfortunately, this can happen from time to time. We escalated her account to the appropriate department for review. Ms. [redacted]'s account has been set to positive status and should not have any problems with future orders. We left a message for Ms. [redacted] with this information. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us if she continues to experience problems in the future.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2015/04/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed a couple orders for a refurbished Apple Iphone. She tried to activate the phones, but could not because they were still linked to someone else's name. We have issued a replacement for the Iphone and Ms. [redacted] has shipped the defective phones back to us. We have forwarded this issue to the appropriate team regarding the issue and to make sure the replacement that is being sent has no similar problems. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am out of the country til Monday so won't be able to check the phone until Tuesday April 14th
Final Business Response /* (4000, 16, 2015/04/27) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We contacted Mr. [redacted] and he has advised that the manufacturer has tried to troubleshoot the replacement phone and has found it will not fully work with the carrier, so a new phone with a different carrier will be sent. For the inconvenience, we have issued a $50 Egift card to Mr. [redacted]. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
On...

September 12, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and assured her concerns were forwarded to the appropriate departments to improve our service quality. In addition, we offered to issue her a $50 egift card to compensate her for the inconvenience. She accepted our offer and we issued her an egift card under order XXXXXXX-XXXXXX. During our conversation over the phone, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 12, 2015/11/17) */

November 17, 2015
FILED ELECTRONICALLY & U.S. MAIL
Revdex.com
San Francisco Bay Area and Northern Coastal
1000 Broadway #625
Oakland, CA XXXXX
Re: [redacted]
Your File No. XXXXXXXX
Family Mobile...

Account No. XXXXXXXXX
To Whom It May Concern:
Walmart Family Mobile powered by T-Mobile ("Family Mobile") is in receipt of your correspondence dated November 5, 2015, regarding the above-referenced account.
Family Mobile regrets the inconvenience Ms. [redacted] experienced with replacing her equipment. Please be advised that when a replacement device is sent to a [redacted], customers are advised that the replacement device will be in ''like new'' handset as we cannot guarantee a new device. Customers are advised that they are being sent a replacement handset, and that they are to keep their original battery and back cover as only the handset is sent as a replacement. This information is also provided in writing in the detailed instructions included with the replacement handset.
Family Mobile records reflect that Ms. [redacted] is currently utilizing a Samsung Galaxy S4. Provided with that purchase was a one-year limited warranty offered by Family Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with [redacted] Care. Family Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that [redacted] receives a replacement handset in the mail. Family Mobile records confirm that on September 18, 2015 a replacement Samsung Galaxy S4 was mailed to Ms. [redacted]. As this exchange was done within Family Mobile policy we respectfully decline to provide Ms. [redacted] with a brand new Samsung Galaxy S4.
It is important to note that Ms. [redacted]'s billing statement dated October 11, 2015 was $63.83 which included the monthly recurring charges from September 11, 2015 through October 10, 2015. This statement was due on October 29, 2015. Family Mobile records confirm that a payment of $63.83 posted on October 27, 2015, bringing the account balance to zero. Please note that Family Mobile shows no records of Ms. [redacted] cancelling her auto payment option, until November 10, 2015, when she requested it be cancelled via [redacted] Care. Please note that future payments will not be automatically withdrawn from Ms. [redacted]'s banking institution. As the account is active and being utilized on a daily basis the monthly payments are required in order to continue usage.
Please be advised that pricing on handsets is subject to change at any time, and Family Mobile does not compensate the difference to a [redacted] for the price change of a handset. As such we respectfully decline to issue any compensation. Family Mobile regrets any inconvenience to Ms. [redacted]
Based upon the foregoing, we respectfully request that this complaint against Family Mobile be closed.
Thank you for bringing this matter to our attention. If you have any further questions please feel free to contact us at: Family Mobile [redacted], P.O. Box 3220, Albuquerque, NM, XXXXX. Our [redacted] Service department is also available to assist you from 6am - 9pm PST at XXX-XXX-XXXX.
Very truly yours,
FAMILY MOBILE
[redacted]
Executive [redacted]
Initial Consumer Rebuttal /* (2000, 14, 2015/11/20) */
WalMart resolved complaint within hours of filing with Revdex.com. Thank you [redacted]

Initial Business Response /* (1000, 6, 2015/03/05) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else. We do this to try to get the [redacted] their order as quickly as possible. During this process, the [redacted] will get an email asking them to choose to get their order ShipTo Store at the same store within 3-6 days, get their order today at a nearby store within 5 miles, or cancel their order. If the [redacted] doesn't make a choice within 12 hours, the system defaults to store pick up at a nearby store. The [redacted] has the option to visit the local Walmart store to remorse the order or wait 14 days from the day the order was delivered for the order to expire and to receive a refund.
Unfortunately, the item Mr. [redacted] ordered became out of stock and reshopped under the new order XXXXXXXXXXXXX. A confirmation email was sent out to Ms. [redacted] on February 26, 2015 regarding the reshop of his original order. Per Mr. [redacted]'s request, our [redacted] care group placed a cancellation request on his reshop order. We confirmed that the refund for Mr. [redacted]'s order was processed on February 26, 2015. On March 3, 2015, we sent Mr. [redacted] an email explaining that his bank has placed an authorization hold on his funds. We tried to call Mr. [redacted] on March 4, 2015, but he was not available. Mr. [redacted] replied to our email on March 4, 2015 explaining the unsatisfactory service he received from our [redacted] care group. We responded to Mr. [redacted]'s email and advised that we have forwarded his concerns to the appropriate department where corrective action will be made towards the representatives that provided him with unsatisfactory service. We advised Mr. [redacted] to contact us if had had any follow up questions or concerns. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.

Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history.  [redacted] order was from AMI Ventures Inc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the AMI Ventures Inc's support team about [redacted] concerns and request to be refunded for the Little Kids Bubble Machine, Bubble Guppies. On January 12, 2017, we attempted to contact [redacted] directly and explained that AMI Ventures refunded her on December 21, 2016, but we have not heard back. In order to provide the best resolution possible, we will need to speak with [redacted]. In light of this, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/01/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal verification process. Our records indicate that Mr. [redacted]'s account did not pass [redacted] payment verification for his order XXXXXXXXXXXXX on November 30, 2014. As a result, his order was canceled. On January 6, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a lie. Walmart did contact me on January 6, and I wrote back on January 6 at 1:51pm. It is I who has not received a response.
Here is my response from the email:
[redacted],
While I understand the need to protect your customers, your protection methods are over the top and have caused me to not be able to order the gift cards when I needed them and also I was not able to take advantage of advertised offers.
Four gift cards in a 2 month period is too low a limit, especially when there was nothing else on the order that would raise concern. This is not the first time that this has happened and I ask that you review your fraud detection policies as the false positive rate is too high.
At the minimum, I need to make sure this never happens to me again.
I am also requesting a $60 gift card, as that is the amount of the lost promotional offers that I was not able to take advantage of.
[redacted]
Final Business Response /* (4000, 9, 2015/01/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We updated Mr. [redacted]'s account to help his orders process successfully. As a courtesy, we sent Mr. [redacted] a $60 physical Walmart gift card under order XXXXXXX-XXXXXX to his shipping address. On January 29, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message explaining these details. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the issues he has experienced with Walmart. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We tried reaching out to him at the number we have on file and could not leave a message. We sent him an email and have not received a response. If Mr. [redacted] has any further questions, he may reach us at the number below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wal-Mart attempted to call me once while I was working and then emailed me on the 31st of December. I will be contacting the [redacted] attorney general in regards to this matter and request they seek a fine for the sale for a recalled item.
Final Business Response /* (4000, 15, 2015/01/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We left a number in our phone number in the first response to Mr. [redacted] to contact us with any concerns. Our records indicate Mr. [redacted] did not receive a recalled item. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 17, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] attorney General requests this be closed to take legal action.

Initial Business Response /* (1000, 10, 2014/03/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed for a Straight Talk Service Card. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We advised Mr. [redacted] our records indicate that Mr. [redacted] canceled the order, and there was no hold on his funds. Mr. [redacted] disconnected the call. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was canceld because they refused to fulfill the sale their site would only take minutes to receive by email. They did not deliver and my BillMeLater acct available credit was tied up until I called them and was told for 30days WalMa had cancelled due to WalMart's false advertisement. WalMart simply continued to deny they did anything wrong hense the disconect of call. This matter was NOT resolved in any satisfactory manner by WalMart. Anything they have to say will only be accepted through Revdex.com in writing. DO NOT CALL ME AGAIN.
Final Business Response /* (4000, 14, 2014/03/10) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our website states you will receive a confirmation email from Walmart.com within minutes of a successful order placement. Also, there is a clear disclaimer on the site that fulfillment can take up to 48 hours. Mr. [redacted] account was placed on a finance hold, and he called in to cancel the order. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Our website states you will receive a confirmation email from Walmart.com within minutes of a successful order placement. Also, there is a clear disclaimer on the site that fulfillment can take up to 48 hours."
So they advertise one thing and doclaimer it at the same time and call this proper business?????
This will be submitted to media and we will see what the public at large think of walmart's practices.
Thay should offer an apology and some form of enticement to do business with them in the future besides removing the within minutes bogus ad.

Initial Business Response /* (4000, 12, 2014/07/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue with an order he placed for a Sun Dolphin Bali Kayak. We thank you for the opportunity to address Mr. [redacted]'s concerns and we appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke with Mr. [redacted] he advised us his order was lost in transit twice. Mr. [redacted] was issued a full refund on July 8th for $354.51. We apologized to Mr. [redacted] and issued him a $100.00 Egift card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com