Walmart.com

Final Consumer Response /* (2000, 11, 2015/12/24) */
this issue has been resolved!

Initial Business Response /* (4000, 12, 2014/07/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue with an order he placed for a Sun Dolphin Bali Kayak. We thank you for the opportunity to address Mr. [redacted]'s concerns and we appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke with Mr. [redacted] he advised us his order was lost in transit twice. Mr. [redacted] was issued a full refund on July 8th for $354.51. We apologized to Mr. [redacted] and issued him a $100.00 Egift card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a return request for a KitchenAid Rotor Slicer she purchased back in January 2015. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The return timeframe for this item is 90 days. As a courtesy, our Store Market Manager attempted to contact Ms. [redacted] and arrange a refund as a one-time courtesy. However, Ms. [redacted] indicated she no longer had the item in her possession and was unable to return it. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/13) */
EMAIL FROM CONSUMER:
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Friday, November 13, XXXX XX:XX AM
To: Revdex.com >
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
The matter is resolved. I am very appreciative of them fixing it and very appreciative of the Revdex.com facilitating that. Thank you

Initial Business Response /* (1000, 5, 2014/08/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Wrangler - Men's 5 Pocket Denim Shorts. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased shorts on line. When he went to the store he saw the price was cheaper, and wanted a refund for the difference. A refund has been issued to Mr. [redacted] for $19.68. This refund went back to his original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her/his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund issued for the difference.

Initial Business Response /* (1000, 5, 2015/07/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received...

Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We provided Ms. [redacted] instructions through email on how to locate her receipt. We reached out to Ms. [redacted] and have not heard back from her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a gift card exchange. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sent Mr. [redacted] an email on January 22nd with the phone number and email to contact the department direct regarding his issue. We have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This has been resolved however if I had not contacted the Revdex.com, who knows.

Initial Business Response /* (1000, 10, 2014/09/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Word 2013 (Windows). We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] did not receive her digital code. She contacted Microsoft and they could not help her. We have issued Ms. [redacted] a full refund. Ms. [redacted] will need to sign the affidavit sent to her email for the refund to process. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/03/05) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else. We do this to try to get the [redacted] their order as quickly as possible. During this process, the [redacted] will get an email asking them to choose to get their order ShipTo Store at the same store within 3-6 days, get their order today at a nearby store within 5 miles, or cancel their order. If the [redacted] doesn't make a choice within 12 hours, the system defaults to store pick up at a nearby store. The [redacted] has the option to visit the local Walmart store to remorse the order or wait 14 days from the day the order was delivered for the order to expire and to receive a refund.
Unfortunately, the item Mr. [redacted] ordered became out of stock and reshopped under the new order XXXXXXXXXXXXX. A confirmation email was sent out to Ms. [redacted] on February 26, 2015 regarding the reshop of his original order. Per Mr. [redacted]'s request, our [redacted] care group placed a cancellation request on his reshop order. We confirmed that the refund for Mr. [redacted]'s order was processed on February 26, 2015. On March 3, 2015, we sent Mr. [redacted] an email explaining that his bank has placed an authorization hold on his funds. We tried to call Mr. [redacted] on March 4, 2015, but he was not available. Mr. [redacted] replied to our email on March 4, 2015 explaining the unsatisfactory service he received from our [redacted] care group. We responded to Mr. [redacted]'s email and advised that we have forwarded his concerns to the appropriate department where corrective action will be made towards the representatives that provided him with unsatisfactory service. We advised Mr. [redacted] to contact us if had had any follow up questions or concerns. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.

Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/23) */
Wednesday, April 23, 2014
Revdex.com of Arkansas, Inc.
XXXXX [redacted]
Little Rock, AR XXXXX
Re: [redacted], [redacted] - Complaint Case# XXXXXXXX
Dear [redacted],
This is to notify your agency/office that the above...

referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency/office with a response.
If you have any questions or need to provide further information regarding this complaint, you can either fax to my attention at (XXX)XXX-XXXX or call Walmart Dotcom at XXX-XXX-XXXX or by email them at [redacted]@walmart.com.
Thank you,
[redacted] M.
Agent, [redacted] Care Center
Walmart Stores Inc.
Initial Consumer Rebuttal /* (2000, 16, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs [redacted] actually addressed this case very conveniently to me!! She exceded all the posible to make my daughter happy. Thanks a lot. As for me , this case is closed. Thank you so much.

Initial Business Response /* (1000, 10, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Halloween costume. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologized to Ms. [redacted] for the experience she had with us and advised her we will be escalating these issues to the proper department for review. We issued her a $25.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders for email delivered phone cards. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s issues have been resolved. Mr. [redacted] has successfully placed order#XXXXXXXXXXXXX on February, 24, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, absolutely not! We do not accept this response. It is not responding to our complaint. If the Revdex.com would take the time to read our complaint, you will obviously see that Walmrt.com is not addressing it. We have made our complaint very clear. It is not about being able to place an order! It is about receiving an account review about the reasons two separate bank cards were denied!!!! Could you please read our complaint and desired resolution and if the Revdex.com allows Walmart.com to say whatever they want, ignore our complaint and close it, what's the point of the Revdex.com?????
Final Business Response /* (4000, 11, 2014/05/08) */
Walmart.com received Mr. [redacted] 's additional rebuttal arising from his original Revdex.com complaint. We have spoken with Mr. [redacted] and have provided him with information as to why his orders were being cancelled. Our system cancelled Mr. [redacted]'s orders for the [redacted]'s protection. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 22, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If Walmart.com will not acknowledge that there were two separate credit cards and banks involved, I cannot and will not consider this matter closed. This had nothing to do with the item being ordered or the cards being used, it had to do with targeting my name, but if Walmart.com will acknowledge it was two separate banks, I will accept it and consider it closed. The Revdex.com should be concerned that Walmart.com will not acknowledge this was two separate cards and two separate banks. The general public's responsibility is to let the Revdex.com know of improprieties like this. I believe I am trying to do this.

Initial Business Response /* (1000, 10, 2015/08/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Step2 Corvette Convertible Toddler Bed with Lights he had not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that his original order was sent back by the store because it appeared to have been used. [redacted] Service issued a replacement order. Due to system issues this replacement order was processed shipping to the store instead of Mr. [redacted]'s home. We partnered with the Neighborhood Market #[redacted] of [redacted], ** in order to have Mr. [redacted] cared for and contacted as soon as the order arrived. On today, August 19, 2015, the store delivered the order to Mr. [redacted]'s home to ensure he had the best resolution possible. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am well pleased with the outcome Walmart brought about. They went above and beyond to ensure I was made happy with my purchase. Thanks Walmart!

Initial Business Response /* (1000, 5, 2014/12/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her account records. Unfortunately, due to delivery difficulties, Ms. [redacted]' order was delayed. On December 10, 2014, and December we sent Ms. [redacted] a notification with an offer to help her place a new order for the TV she originally ordered and issue her a 10% discount with free expedited shipping. Unfortunately, we have not heard back from her. As such, Walmart.com considers this matter closed. However, this offer still stands and Ms. [redacted] is more than welcome to contact us to complete this arrangement or if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes and no. I did get a refund after I filed the complaint because they lost my tv. After that I found out they had just cancelled another order of mine that was a gift to my father. My dad told me he never received it and when I called to find out why I was told they cancelled it and was only offered an "I'm sorry for your inconvenience". That was the second gift they screwed up, they couldn't even notify me. They just blew it off. I am done with walmart online shopping.

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order that was sent to the wrong address. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] inputted the wrong shipping address and requested to cancel. Her order was partially cancelled and the pair of jeans was shipped out. This caused her account to overdraft $43.64. After reviewing her account, our records show that the pair of jeans were returned to us and refunded. We contacted Ms. [redacted] and advised we will issue a credit of $45.00 to cover the overdraft. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally acknowledged they were wrong and refunded my overdraft charge.

Initial Business Response /* (1000, 5, 2014/12/14) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
We have issued [redacted] a replacement under order that was delivered to her via Rush shipping on On December 10, 2014. On December 14, 2014, we sent [redacted] a follow up email advising her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2015/04/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed a couple orders for a refurbished Apple Iphone. She tried to activate the phones, but could not because they were still linked to someone else's name. We have issued a replacement for the Iphone and Ms. [redacted] has shipped the defective phones back to us. We have forwarded this issue to the appropriate team regarding the issue and to make sure the replacement that is being sent has no similar problems. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am out of the country til Monday so won't be able to check the phone until Tuesday April 14th
Final Business Response /* (4000, 16, 2015/04/27) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We contacted Mr. [redacted] and he has advised that the manufacturer has tried to troubleshoot the replacement phone and has found it will not fully work with the carrier, so a new phone with a different carrier will be sent. For the inconvenience, we have issued a $50 Egift card to Mr. [redacted]. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the issues he has experienced with Walmart. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We tried reaching out to him at the number we have on file and could not leave a message. We sent him an email and have not received a response. If Mr. [redacted] has any further questions, he may reach us at the number below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wal-Mart attempted to call me once while I was working and then emailed me on the 31st of December. I will be contacting the [redacted] attorney general in regards to this matter and request they seek a fine for the sale for a recalled item.
Final Business Response /* (4000, 15, 2015/01/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We left a number in our phone number in the first response to Mr. [redacted] to contact us with any concerns. Our records indicate Mr. [redacted] did not receive a recalled item. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 17, 2015/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] attorney General requests this be closed to take legal action.

Initial Business Response /* (1000, 10, 2014/04/21) */
Our records indicate that Ms. [redacted] filed a similar complaint under XXXXXXXX. Our response will be posted to her original complaint when this issue has been resolved.

Initial Business Response /* (1000, 10, 2015/08/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted]'s order belonged to the Marketplace retailer Tiger Direct. We also confirmed that Tiger Direct did not accept Ms. [redacted]'s order for a return or exchange since she was past their 30 day return window. However, we understand the frustration Ms. [redacted] has been through. That is why we have made an arrangement with Tiger Direct to issue Ms. [redacted] a refund. On August 14, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXXX. We apologized for the inconvenience and explained these details. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/07) */
Walmart.com received a Revdex.com complaint from [redacted] about his Stack-On GCWB-10-5-DS Sentinel 10 Gun Security Cabinet lock issue. We would like to thank you for the opportunity to discuss [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. We then contacted [redacted] as well as Stack-on Products and arranged for the lock to be replaced by a locksmith hired by Stack-On, which [redacted] has agreed to. Once Stack-On receives the "Proof of Purchase" from [redacted], they will hire a locksmith and set up a date and time to go out and install a new lock. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist with in our department can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart contacted manufacturer who sent a locksmith to my home on 10/10/2014. That locksmith resolved my issue. And I confirmed that there would be no charge on me.