Walmart.com

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. ** regarding his recent order. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. **'s complaint, we reviewed his Walmart.com account and order history. On December 2, 2015, Mr. ** placed an order for Peerless Tire Chains. Due to a system issue, the order could not be processed and had to be canceled. A second order was placed for Mr. ** with free rush shipping. We contacted Mr. ** and confirmed that he had received his order and apologized for any inconvenience that this delay caused. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a return request for a KitchenAid Rotor Slicer she purchased back in January 2015. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The return timeframe for this item is 90 days. As a courtesy, our Store Market Manager attempted to contact Ms. [redacted] and arrange a refund as a one-time courtesy. However, Ms. [redacted] indicated she no longer had the item in her possession and was unable to return it. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/13) */
EMAIL FROM CONSUMER:
From: [redacted] (mailto:[redacted]@gmail.com)
Sent: Friday, November 13, XXXX XX:XX AM
To: Revdex.com >
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
The matter is resolved. I am very appreciative of them fixing it and very appreciative of the Revdex.com facilitating that. Thank you

Initial Business Response /* (1000, 10, 2014/02/23) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern...

has been forwarded to their attention and they will respond directly to your agency with a response.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Walmart.com as my complaint has been forwarded to Walmart Stores escalation team for further review and resolution.

Initial Business Response /* (1000, 5, 2014/04/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the refund of her Gift Card. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for an Apple iPad mini 16GB during our Black Friday event. Ms. [redacted] did not receive her order, so a refund for $319.93 was processed back to her gift card she was issued for the order. Ms. [redacted] was not aware that the refund was processed back to the gift card. She was expecting it to process back to her bank card. By the time Ms. [redacted] knew where the refund processed, she tried to redeem it in store for a cash refund. She noticed there was only $4.63 left on it. We have reviewed her account and it appears that the other amount was used to purchase T mobile prepaid cards. Ms. [redacted] states these were not ordered by her. We have issued a new gift card via email for the other $315.30 back to Ms. [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my refund finally! Thank you for your help!

Initial Business Response /* (1000, 10, 2015/08/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Step2 Corvette Convertible Toddler Bed with Lights he had not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he...

has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that his original order was sent back by the store because it appeared to have been used. [redacted] Service issued a replacement order. Due to system issues this replacement order was processed shipping to the store instead of Mr. [redacted]'s home. We partnered with the Neighborhood Market #[redacted] of [redacted], ** in order to have Mr. [redacted] cared for and contacted as soon as the order arrived. On today, August 19, 2015, the store delivered the order to Mr. [redacted]'s home to ensure he had the best resolution possible. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am well pleased with the outcome Walmart brought about. They went above and beyond to ensure I was made happy with my purchase. Thanks Walmart!

Final Consumer Response /* (2000, 11, 2015/12/24) */
this issue has been resolved!

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding two missing leather barstools from her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted our Billing Department, and they advised us they issued a refund in the amount of $194.40 on April 16th. We left Ms. [redacted] a message and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her account records. Unfortunately, due to delivery difficulties, Ms. [redacted]' order was delayed. On December 10, 2014, and December we sent Ms. [redacted] a notification with an offer to help her place a new order for the TV she originally ordered and issue her a 10% discount with free expedited shipping. Unfortunately, we have not heard back from her. As such, Walmart.com considers this matter closed. However, this offer still stands and Ms. [redacted] is more than welcome to contact us to complete this arrangement or if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes and no. I did get a refund after I filed the complaint because they lost my tv. After that I found out they had just cancelled another order of mine that was a gift to my father. My dad told me he never received it and when I called to find out why I was told they cancelled it and was only offered an "I'm sorry for your inconvenience". That was the second gift they screwed up, they couldn't even notify me. They just blew it off. I am done with walmart online shopping.

Initial Business Response /* (1000, 5, 2014/03/31) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted] Carlos [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(2000, 7, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company will issue a refund for the shipping charge and taxes. That refund will be credited back to my original form of payment and should appear on my statement within two billing cycles. So I just need to wait for those billing cycles. Thanks in advance.

Initial Business Response /* (1000, 10, 2015/11/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 23, 2015 Ms. [redacted] placed 2 orders each for a $15.00 phone card. Her payment information was immediately authorized for the full amount of the order. Unfortunately, the order did not pass [redacted] security checks and was cancelled. When the order cancelled, the authorization hold was released. The time frame for the hold to fall off can vary depending on Ms. [redacted]'s bank's policy. We contacted Ms. [redacted] and reviewed both orders. Ms. [redacted] was given a $15.00 adjustment at the time the order was canceled and a $5.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his damaged Star Wars The Force Awakens 3.75" Snow Mission X-Wing Pilot Asty Figure of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that the initial agent he interacted with addressed his issue inappropriately. Mr. [redacted] also advised the agent made incorrect assumptions when he advised he received the incorrect packaging slip with his order. We have addressed the coaching opportunities with the agent that will consist of more training regarding, voice skills, and polices regarding verifying the account and providing first contact resolution. We have refunded Mr. [redacted] for the Star Wars The Force Awakens 3.75" Snow Mission X-Wing Pilot Asty Figure and advised him to keep the item. For all of the inconvenience we have also emailed a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a gift card exchange. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sent Mr. [redacted] an email on January 22nd with the phone number and email to contact the department direct regarding his issue. We have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This has been resolved however if I had not contacted the Revdex.com, who knows.

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] had placed an order for a dresser and two nightstands. Unfortunately, the dresser arrived damaged. A replacement was issued but that one arrived damaged as well. The damaged dressers have been picked up and new order was placed for Mr. [redacted]. For the inconvenience, we are working with our carrier to ensure he receives white glove delivery.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 30, 2015, Mr. [redacted] placed an order for Elite Pro 23-Liter Toaster Oven. The item malfunctioned and Mr. [redacted] contacted us to return the oven. We initiated the refund, and email Mr. [redacted] a return label. When the oven was not returned within the time allotted Mr. [redacted] was rebilled. Mr. [redacted] contacted us we went over the charges and explained why he was rebilled. We arranged for the oven to be returned and refunded. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart gave a complete refund on the toaster oven. They apparently no longer sell the toaster oven in question. I am very satisfied with the outcome of this complaint.
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a price match request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] called us to request a price match for an iPad Mini on December 22, 2015. After several attempts to be routed to the correct department, Ms. [redacted] was told we could honor her price match request. However, her subsequent orders were cancelled due to not passing [redacted] automatic payment verification process. We reached out to Ms. [redacted] and apologized for her poor experience. For her inconvenience, we issued an eGift Card for the amount of the price match as well as an additional $40. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/23) */
Wednesday, April 23, 2014
Revdex.com of Arkansas, Inc.
XXXXX [redacted]
Little Rock, AR XXXXX
Re: [redacted], [redacted] - Complaint Case# XXXXXXXX
Dear [redacted],
This is to notify your agency/office that the above...

referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency/office with a response.
If you have any questions or need to provide further information regarding this complaint, you can either fax to my attention at (XXX)XXX-XXXX or call Walmart Dotcom at XXX-XXX-XXXX or by email them at [redacted]@walmart.com.
Thank you,
[redacted] M.
Agent, [redacted] Care Center
Walmart Stores Inc.
Initial Consumer Rebuttal /* (2000, 16, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs [redacted] actually addressed this case very conveniently to me!! She exceded all the posible to make my daughter happy. Thanks a lot. As for me , this case is closed. Thank you so much.

Initial Business Response /* (1000, 10, 2015/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his activation issues for the $15.00 Xbox Live Gift Card of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We researched and there was an intent to cancel initiated on February 18, 2015, but not successfully cancelled. The Xbox Live Gift Card's status was delivered to email address of [redacted]@gmail.com. We processed another activation email link for Mr. [redacted] so that he could access his Gift Card on March 2, 2015. We contacted Mr. [redacted] and he advised that he did receive the email and was able to activate and access the $15.00 Xbox Live Gift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 14, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On...

December 16, 2014, we issued **. [redacted] a full refund for her Allergy Kit and the shipping cost she was charged. On December 16, 2014, we sent **. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/10/22) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 12, 2014/08/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have issued him a $20 refund back to his original method of payment along with sending him a replacement for his entire order. In addition, we provided our email address where he could send his corporate complaints. On August 8, 2014, we attempted to reach Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We wanted to formally apologize for the inconvenience and assure him that his concerns regarding the order delivery was forwarded to our fulfillment group to be reviewed. We left him a message with these details and provided our direct phone number so he could contact us if he still needed assistance. At this time, we have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a satisfactory response to the complaint made on July 22, 2014. I commend Walmart on its decision to correct the shipment and refund the shipping.