Walmart.com

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a price match request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] called us to request a price match for an iPad Mini on December 22, 2015. After several attempts to be routed to the correct department, Ms. [redacted] was told we could honor her price match request. However, her subsequent orders were cancelled due to not passing [redacted] automatic payment verification process. We reached out to Ms. [redacted] and apologized for her poor experience. For her inconvenience, we issued an eGift Card for the amount of the price match as well as an additional $40. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] had placed an order for a dresser and two nightstands. Unfortunately, the dresser arrived damaged. A replacement was issued but that one arrived damaged as well. The damaged dressers have been picked up and new order was placed for Mr. [redacted]. For the inconvenience, we are working with our carrier to ensure he receives white glove delivery.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/23) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern...

has been forwarded to their attention and they will respond directly to your agency with a response.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from Walmart.com as my complaint has been forwarded to Walmart Stores escalation team for further review and resolution.

Initial Business Response /* (1000, 10, 2014/06/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she was experiencing with her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that her orders were getting canceled because they were not passing all of our security checks. Unfortunately, this can happen from time to time. We escalated her account to the appropriate department for review. Ms. [redacted]'s account has been set to positive status and should not have any problems with future orders. We left a message for Ms. [redacted] with this information. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us if she continues to experience problems in the future.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed for a Straight Talk Service Card. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We advised Mr. [redacted] our records indicate that Mr. [redacted] canceled the order, and there was no hold on his funds. Mr. [redacted] disconnected the call. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was canceld because they refused to fulfill the sale their site would only take minutes to receive by email. They did not deliver and my BillMeLater acct available credit was tied up until I called them and was told for 30days WalMa had cancelled due to WalMart's false advertisement. WalMart simply continued to deny they did anything wrong hense the disconect of call. This matter was NOT resolved in any satisfactory manner by WalMart. Anything they have to say will only be accepted through Revdex.com in writing. DO NOT CALL ME AGAIN.
Final Business Response /* (4000, 14, 2014/03/10) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our website states you will receive a confirmation email from Walmart.com within minutes of a successful order placement. Also, there is a clear disclaimer on the site that fulfillment can take up to 48 hours. Mr. [redacted] account was placed on a finance hold, and he called in to cancel the order. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Our website states you will receive a confirmation email from Walmart.com within minutes of a successful order placement. Also, there is a clear disclaimer on the site that fulfillment can take up to 48 hours."
So they advertise one thing and doclaimer it at the same time and call this proper business?????
This will be submitted to media and we will see what the public at large think of walmart's practices.
Thay should offer an apology and some form of enticement to do business with them in the future besides removing the within minutes bogus ad.

Initial Business Response /* (1000, 12, 2015/11/17) */

November 17, 2015
FILED ELECTRONICALLY & U.S. MAIL
Revdex.com
San Francisco Bay Area and Northern Coastal
1000 Broadway #625
Oakland, CA XXXXX
Re: [redacted]
Your File No. XXXXXXXX
Family Mobile...

Account No. XXXXXXXXX
To Whom It May Concern:
Walmart Family Mobile powered by T-Mobile ("Family Mobile") is in receipt of your correspondence dated November 5, 2015, regarding the above-referenced account.
Family Mobile regrets the inconvenience Ms. [redacted] experienced with replacing her equipment. Please be advised that when a replacement device is sent to a [redacted], customers are advised that the replacement device will be in ''like new'' handset as we cannot guarantee a new device. Customers are advised that they are being sent a replacement handset, and that they are to keep their original battery and back cover as only the handset is sent as a replacement. This information is also provided in writing in the detailed instructions included with the replacement handset.
Family Mobile records reflect that Ms. [redacted] is currently utilizing a Samsung Galaxy S4. Provided with that purchase was a one-year limited warranty offered by Family Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with [redacted] Care. Family Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that [redacted] receives a replacement handset in the mail. Family Mobile records confirm that on September 18, 2015 a replacement Samsung Galaxy S4 was mailed to Ms. [redacted]. As this exchange was done within Family Mobile policy we respectfully decline to provide Ms. [redacted] with a brand new Samsung Galaxy S4.
It is important to note that Ms. [redacted]'s billing statement dated October 11, 2015 was $63.83 which included the monthly recurring charges from September 11, 2015 through October 10, 2015. This statement was due on October 29, 2015. Family Mobile records confirm that a payment of $63.83 posted on October 27, 2015, bringing the account balance to zero. Please note that Family Mobile shows no records of Ms. [redacted] cancelling her auto payment option, until November 10, 2015, when she requested it be cancelled via [redacted] Care. Please note that future payments will not be automatically withdrawn from Ms. [redacted]'s banking institution. As the account is active and being utilized on a daily basis the monthly payments are required in order to continue usage.
Please be advised that pricing on handsets is subject to change at any time, and Family Mobile does not compensate the difference to a [redacted] for the price change of a handset. As such we respectfully decline to issue any compensation. Family Mobile regrets any inconvenience to Ms. [redacted]
Based upon the foregoing, we respectfully request that this complaint against Family Mobile be closed.
Thank you for bringing this matter to our attention. If you have any further questions please feel free to contact us at: Family Mobile [redacted], P.O. Box 3220, Albuquerque, NM, XXXXX. Our [redacted] Service department is also available to assist you from 6am - 9pm PST at XXX-XXX-XXXX.
Very truly yours,
FAMILY MOBILE
[redacted]
Executive [redacted]
Initial Consumer Rebuttal /* (2000, 14, 2015/11/20) */
WalMart resolved complaint within hours of filing with Revdex.com. Thank you [redacted]

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. ** regarding his recent order. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. **'s complaint, we reviewed his Walmart.com account and order history. On December 2, 2015, Mr. ** placed an order for Peerless Tire Chains. Due to a system issue, the order could not be processed and had to be canceled. A second order was placed for Mr. ** with free rush shipping. We contacted Mr. ** and confirmed that he had received his order and apologized for any inconvenience that this delay caused. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal verification process. Our records indicate that Mr. [redacted]'s account did not pass [redacted] payment verification for his order XXXXXXXXXXXXX on November 30, 2014. As a result, his order was canceled. On January 6, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a lie. Walmart did contact me on January 6, and I wrote back on January 6 at 1:51pm. It is I who has not received a response.
Here is my response from the email:
[redacted],
While I understand the need to protect your customers, your protection methods are over the top and have caused me to not be able to order the gift cards when I needed them and also I was not able to take advantage of advertised offers.
Four gift cards in a 2 month period is too low a limit, especially when there was nothing else on the order that would raise concern. This is not the first time that this has happened and I ask that you review your fraud detection policies as the false positive rate is too high.
At the minimum, I need to make sure this never happens to me again.
I am also requesting a $60 gift card, as that is the amount of the lost promotional offers that I was not able to take advantage of.
[redacted]
Final Business Response /* (4000, 9, 2015/01/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We updated Mr. [redacted]'s account to help his orders process successfully. As a courtesy, we sent Mr. [redacted] a $60 physical Walmart gift card under order XXXXXXX-XXXXXX to his shipping address. On January 29, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message explaining these details. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order that arrived damaged and unusable. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have issued Ms. [redacted] a replacement order. We have spoken with Ms. [redacted] and she advised the replacement order arrived and that there are no issues. We have issued Ms. [redacted] a $20.00 eGift card due to the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/31) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted] Carlos [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(2000, 7, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company will issue a refund for the shipping charge and taxes. That refund will be credited back to my original form of payment and should appear on my statement within two billing cycles. So I just need to wait for those billing cycles. Thanks in advance.

Initial Business Response /* (1000, 5, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
On...

September 12, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and assured her concerns were forwarded to the appropriate departments to improve our service quality. In addition, we offered to issue her a $50 egift card to compensate her for the inconvenience. She accepted our offer and we issued her an egift card under order XXXXXXX-XXXXXX. During our conversation over the phone, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 23, 2015 Ms. [redacted] placed 2 orders each for a $15.00 phone card. Her payment information was immediately authorized for the full amount of the order. Unfortunately, the order did not pass [redacted] security checks and was cancelled. When the order cancelled, the authorization hold was released. The time frame for the hold to fall off can vary depending on Ms. [redacted]'s bank's policy. We contacted Ms. [redacted] and reviewed both orders. Ms. [redacted] was given a $15.00 adjustment at the time the order was canceled and a $5.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order on our site for a chair. Unfortunately, it arrived damaged but a refund was not processed. We have escalated coaching opportunities for our agents where needed for this issue. We reached out to Ms. [redacted] and apologized for the inconvenience she has experienced. We processed a full refund and issued a $25 eGift card as well. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to issues she experienced trying to purchase TVs during our Black Friday sale. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. WE apologize for any difficulty Ms. [redacted] experienced trying to purchase advertised items during our sale. We have advised Ms. [redacted] to purchase the TVs and have adjusted the price for both down to the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his damaged Star Wars The Force Awakens 3.75" Snow Mission X-Wing Pilot Asty Figure of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that the initial agent he interacted with addressed his issue inappropriately. Mr. [redacted] also advised the agent made incorrect assumptions when he advised he received the incorrect packaging slip with his order. We have addressed the coaching opportunities with the agent that will consist of more training regarding, voice skills, and polices regarding verifying the account and providing first contact resolution. We have refunded Mr. [redacted] for the Star Wars The Force Awakens 3.75" Snow Mission X-Wing Pilot Asty Figure and advised him to keep the item. For all of the inconvenience we have also emailed a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the refund of her Gift Card. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for an Apple iPad mini 16GB during our Black Friday event. Ms. [redacted] did not receive her order, so a refund for $319.93 was processed back to her gift card she was issued for the order. Ms. [redacted] was not aware that the refund was processed back to the gift card. She was expecting it to process back to her bank card. By the time Ms. [redacted] knew where the refund processed, she tried to redeem it in store for a cash refund. She noticed there was only $4.63 left on it. We have reviewed her account and it appears that the other amount was used to purchase T mobile prepaid cards. Ms. [redacted] states these were not ordered by her. We have issued a new gift card via email for the other $315.30 back to Ms. [redacted] As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive my refund finally! Thank you for your help!

Initial Business Response /* (1000, 15, 2014/02/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for two TV's (order #XXXXXXXXXXXXX and XXXXXXXXXXXXX). Only one TV was picked up. We spoke with [redacted] at the [redacted] store, and she advised us that she knew about his situation and would be taking care of it. [redacted] called Mr. [redacted] and advised him to come into the store for his refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]' Walmart.com account has an excessive amount of claims of not receiving his orders at his shipping address. Mr. [redacted]' first claim of not receiving his order was made on September 29, 2014 for order XXXXXXXXXXXXX that we refunded. His second claim was made on September 30, 2014 for order XXXXXXXXXXXXX that we also refunded. Mr. [redacted]' third claim is regarding order XXXXXXXXXXXXX that is also the order associated with this Revdex.com letter. This order was also delivered to his correct address. Mr. [redacted]' latest claim was made on October 8, 2014 for order XXXXXXXXXXXXX. Due to this information, we are unable to issue Mr. [redacted] any further refunds or replacements and advise him to dispute the charge with his credit card provider. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have confirmed with the Walmart corporate office and the carrier who both said the shipping center has messed up. All I ask is a refund for this order and I will never shop on their site again.
Final Business Response /* (4000, 9, 2014/11/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]' rebuttal arising from his original Revdex.com complaint. Our decision still stands as Mr. [redacted]' Walmart.com account has an excessive amount of claims of not receiving his orders at his shipping address. As we mentioned in our previous response, Mr. [redacted]' first claim of not receiving his order was made on September 29, 2014 for order XXXXXXXXXXXXX that we refunded. His second claim was made on September 30, 2014 for order XXXXXXXXXXXXX that we also refunded. Mr. [redacted]' third claim is regarding order XXXXXXXXXXXXX that is also the order associated with his original Revdex.com letter. This order was also delivered to his correct address. Mr. [redacted]' latest claim was made on October 8, 2014 for order XXXXXXXXXXXXX. Due to this information, we are unable to issue Mr. [redacted] any further refunds or replacements and advise him to dispute the charge with his credit card provider. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Bryan M.
Walmart.com

Final Consumer Response /* (2000, 11, 2014/11/14) */
This issue has been resolved.

Initial Business Response /* (1000, 5, 2014/09/26) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the body wash and shower gels she ordered. That is why we have arranged to issue her a one-time courtesy $50 egift card for the inconvenience. On September 26, 2014, we emailed Ms. [redacted] explaining the above and advised her to contact us so we could issue her the $50 egift card. At this time, we have not heard back from her. However, we will continue to work with Ms. [redacted] should she contact us back. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not gotten any emails from walmart making this offer to me, if I receive one I will then be satisfied with this offer.
Final Business Response /* (4000, 9, 2014/10/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After receiving Ms. [redacted]'s rebuttal, we reviewed her account records and history. On October 17, 2014, we spoke with Ms. [redacted] directly over the phone. During our conversation, we have confirmed she received her $50 egift card and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com