Walmart.com

Initial Business Response /* (1000, 5, 2015/04/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We confirmed that the listing for the Drip Bowl that Mr. [redacted] ordered included the following details in the About This Item section to allow customers to check compatibility, "Fits plug-in electric ranges GE, Hotpoint, Kenmore (XXXX-XXXX), RCA; to make sure you purchase the right size drip bowls for your range, go to www.rangekleen.com/fit for assistance." In addition, we updated the listing to "Range Kleen 4-Piece Drip Bowl, Style B fits MOST Plug-In Electric Ranges GE/Hotpoint/Kenmore/RCA, Black Porcelain."
We understand the frustration this has caused Mr. [redacted]. That is why we have issued him a $10 egift card to help him with his next purchase. On April 17, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and reached a messaging system that indicated his number was inoperable. We sent Mr. [redacted] an email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refunded lost in store order#XXXXXXXXXXXXX for the Medal Sports 2-Player Basketball Game with 8-in-1 Game. We thank you for the opportunity to address Ms. [redacted]'s...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We partnered with Walmart Supercenter [redacted] of [redacted] The store's management team located Ms. [redacted]'s order and advised when the shipment was received it was missing the order information. Because Ms. [redacted] had been refunded the store offered the item to her at the same price of $19.99. Ms. [redacted] has been contacted by the store for final resolution. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/10) */
Friday, April 10, 2015
Filed Electronically
[redacted]
Dispute Resolution Support
Tel: XXX XXX-XXXX
Fax: XXX XXX-XXXX
[redacted]@Revdex.comemail.org
RE: Revdex.com Complaint Case #XXXXXXXX Bill Remedy Ticket #XXXXXXXX
Dear...

[redacted],
Thank you for your correspondence regarding Bill's recent experience at one of our Walmart stores.
Our goal is to assist him and research his concern. We would request at this time a good contact number for him as well as his last name so that we may expedite this matter.
We appreciate your assistance in obtaining this information.
[redacted] H.
Walmart Executive Escalations
[redacted] Street
[redacted] XXXXX-XXXX
Save money. Live better
Initial Consumer Rebuttal /* (3000, 12, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My Name is Ms.[redacted]
My contact number is XXX-XXX-XXXX
Email [redacted]@yahoo.com
I left messages also sent a email with my correct information, so it can be forwarded to the correct person, Please let me know if they need anything else.
Thanks [redacted],
Final Business Response /* (4000, 16, 2015/04/22) */
Wednesday, April 22, 2015
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case# [redacted] Ticket No. XXXXXXXXXXXXXXX
Dear [redacted]
I am writing you in response to the above referenced complaint.
Thank you for allowing us the opportunity to clarify the stores position regarding Mrs. [redacted]'s concerns.
Our store manager's number one priority is our [redacted]'s satisfaction.
Store Co-Manager Bambi Barborek contacted Mrs. [redacted] and they report this complaint has been resolved at store level to [redacted] satisfaction. For Mrs. [redacted]'s unpleasant experience, Bambi provided her with a $50.00 Walmart Gift Card. Mrs. [redacted] advised she will continue to shop at Walmart.
Walmart strives for excellent [redacted] service and is committed to providing everyday low prices to our customers. Again, thank you for the opportunity to address Mrs. [redacted]'s concerns.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.

Initial Business Response /* (1000, 5, 2014/05/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he had with Customer Service. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] returned an item and was told my customer service he would receive his full refund back to his Visa. We informed Mr. [redacted] when a return is processed it will be refunded to the original payment method. Mr. [redacted] purchased his item placing $210.07 on a shopping card, and $21.57 in cash. Mr. [redacted] stated he spoke with someone in [redacted] service and they advised him the entire refund would be placed on his Visa. We apologize for the inconvenience this has caused him. We have issued Mr. [redacted] a $20.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off you state you issued me a $20 credit wear is it cus you did not and 2nd you sed you would review the all the conversations I hade with your reps when I called and get back to me well I never herd back. Also you offered me a $50 gift card on the phone but in the report you say you issued a $20 well what happened to calling me back what happened to the $50 offer and I have never receved a $20 gift card. How much more of a runaround are you going to go threw its bad enuff I lost the money I did and now you want to to make up things and show how much of a bad company you are. it is horable the a big company like Walmart can give a care less about people and that they would not try to do better to help a log time customer my family spends millions of dollars each year in your stores and online yet I get treated like trash. that is bull and believe me if we do not reach some kinda of fair offer you will loose a lot of business. at this point I wand this over with and I no no way will you give me what I should get but you can do one thing and give me the $50 gift card you offered over the phone it should be more as I have lost a lot of money do to this. Please compermise with me so we can end this and end wasting my time as you have dun enuff of that already. Thanks
Final Business Response /* (4000, 9, 2014/06/10) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. Walmart did have the calls reviewed, and the refund was issued back to the original payment method. A $50.00 gift card has been issued today. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/02/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for two TV's (order #XXXXXXXXXXXXX and XXXXXXXXXXXXX). Only one TV was picked up. We spoke with [redacted] at the [redacted] store, and she advised us that she knew about his situation and would be taking care of it. [redacted] called Mr. [redacted] and advised him to come into the store for his refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 11, 2014/11/14) */
This issue has been resolved.

Initial Business Response /* (1000, 5, 2014/08/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund or replacement for an order she placed for a Tablet and replacement plan. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We see a refund in the amount of $143.33 was refunded on August 27th. Ms. [redacted] refund will process within three to five business days. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
On January 2, 2016, I contacted Ms. [redacted] to discuss her concerns with her order. As I advised in our conversation, we are very sorry for the difficulty she experienced. We have reviewed all of our [redacted] service contacts and addressed the coaching opportunities and ensured that our operational issues have been addressed as well. Walmart.com considers this matter closed but I encourage Ms. [redacted] to contact me directly is she needs assistance in the future.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did seemy sincere in apologizing for the inconvenience and poor service. Thank you for contacting them with this matter because I am almost certain without the interest of the Revdex.com my concerns would have been ignored.

Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on May 21, 2016.  We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history. On May 21, 2016, [redacted] ordered 4 items. 2 of the items do not have updated tracking information and may have possibly been lost in transit. As a one-time courtesy, a refund in the amount of $94.46 was issued to the gift cards used to place the order. As [redacted] indicated in his complaint that he no longer has the gift cards that were used for the purchase, the funds were transferred to a new Walmart eGift card which has been sent to the email address on file. Please note, due to [redacted] returns history, his Walmart.com account has been closed. As such, the eGift card can only be used at his local Walmart store. All Walmart.com orders will be canceled and additional refunds will not be issued in the future. Refunds for the two items that were delivered will not be issued as well. Walmart.com considers this matter closed.Sincerely, [redacted]  Walmart.com

Initial Business Response /* (1000, 10, 2014/02/27) */
We are still reviewing Ms. [redacted]' request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Consumer Response /* (3000, 12, 2014/02/28) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
Please note the following charges on my account:
11/21 11/XX XXXXXXXA52DA3A8XE WALMART.COM XXXXXXXXXXX AR $545.43
11/27 11/XX XXXXXXXAB00E3JJBJ WALMART.COM XXX-XXX-XXXX AR ($545.43)
01/07 01/XX XXXXXXXQP2DFLSP5L WALMART SAMS RECOV XXX-XXX-XXX AR $545.43
01/27 01/XX XXXXXXXDB2DQBW0TL WALMART.COM XXXXXXXXXXX AR $545.43
The above clearly shows all amounts charged.
PLEASE HAVE THIS COMPANY PROVIDE MY REFUND. THIS ISSUE HAS BEEN IN AFFECT SINCE 11/18/13 WITH A 17-DAYS DELAY IN DELIVERY. MY PAYMENT WAS MADE IN A TIMELY FASHION, I SHOULD NOT HAVE TO WAIT ANY LONGER. THIS IS NOW A 3-MONTH EXTENSION, WHAT TIME DOES WALMART NEED?
PLEASE, PLEASE HELP ME BY HAVING THIS COMPANY ISSUE MY REFUND. THIS TOO MUCH, WHY DO CONSUMERS HAVE TO SUFFER AT HANDS OF THESE LARGE COMPANIES?
SINCERELY,
[redacted] A [redacted]
Final Business Response /* (4000, 14, 2014/03/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the double charge that was made on her account. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she provided us with the transaction details of the double charge. We have forwarded that over to our billing team who confirmed she was double charged in error. A refund of $545.43 has been credited back to the original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/01) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (2000,...

12, 2014/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a very long time of turmoil walmart has finally corrected the problem. I truly feel that if I did not get the Revdex.com involved that all of the chaos walmart has cause would have never been corrected.
It is really bad when such a large company can not take care of a simple billing / shipping issue without involving a third party.
I am grateful that this seems to be all over and hopefully walmart.com will train their reps better and have their IT people work more on the ordering system they use.
One final thing, Please walmart train your people that answer the phones at walmart.com. Train them to handle billing and shipping issues without having to involve 20 employee's to handle a very simple situation. Also train them to have common decency. There are far to many people looking for jobs now to restrict yourself to to hiring rude, childish, lying employees who could care less if their job performance looses your company business.

Initial Business Response /* (1000, 5, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund of order#XXXXXXXXXXXXX for the 26" Huffy Cranbrook Women's Cruiser Bike, Orange Sherbet and 2 Year Replacement Plan for Bikes and Scooters $80 - $99.99. We...

thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Researching Mr. [redacted]'s account I see where he was refunded $106.00 on July, 16, 2014. I have contacted Mr. [redacted] and he advised me that he does not see the refund in his bank account. I have advised Mr. [redacted] that the refund posted back to his original method of payment, which was the Walmart Credit Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
WalMart could of looked and said it was refunded back to your walmart account, not the bank.

Initial Business Response /* (1000, 10, 2014/05/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Straight Talk phone she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered a Straight Talk phone and was informed that her number can be transferred to this phone, however, that was incorrect. Therefore, she wanted to return the phone and receive a refund. As per our policy, Prepaid phones or cards can be returned within 15 days of receipt. Because it was past the 15 days, she was not able to return it. As a onetime courtesy, we have issued a refund to Ms. [redacted]'s original form of payment and emailed her a return label to have her return the phone back to us. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she placed for a TV that is not working properly. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We left Ms. [redacted] a message on November 5th and November 10th with the manufacturer phone number. We also sent her an email on November 5th providing the information. We have not heard back from her. The manufacturer phone number for E-Sceptre is X-XXX-XXX-XXXX or X-XXX-XXX*-[redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/21) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (3000, 7,...

2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been over a month since I ordered the item and so far I have not heard back from Walmart.com. I would appreciate a quick resolution.
Final Business Response /* (4000, 10, 2014/05/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Dell Black 17.3" Inspiron 17 Laptop that was missing from the box . We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] did receive his package, but he states that the actual item was not in the box. He has provided us with the police report regarding the lost item. We have contacted the carrier UPS, and they opened a damaged claim for this package. We spoke with Warnela from the UPS claims department and she advised that they will retrieve the package from Mr. [redacted] to investigate. They have made three attempts to pick up the package, but it appears they were unable to retrieve the package as they stated Mr. [redacted] has moved and does occupy that shipping address. Due to the length of time of this issue, we have issued a refund for the order as a one-time courtesy. We have emailed Mr. [redacted] advising of this information and the process to sign the affidavit to have his refund processed back to his initial form of payment. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/05/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund as promised by Walmart.com. I will call UPS again regarding this issue because I have already told them that I did not move and I'm not sure why the driver did not pick the item up from my location. This Revdex.com claim can be closed because the issue was resolved.

Initial Business Response /* (1000, 5, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On January 23, 2016, an unauthorized order was placed using a gift card that was stored on Ms. [redacted]'s Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on keeping her personal account information safe. As a courtesy, we have provided Ms. [redacted] with a replacement gift card. For more details, Ms. [redacted] was advised to submit a police report and identity theft victim's affidavit. Per Ms. [redacted]'s request, we have sent copies of her order confirmations from 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her authorization hold removal request for cancelled order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was cancelled on December 10, 2014. We have attempted to reach Ms. [redacted] via ([redacted]@hotmail.com). We have not heard back from Ms. [redacted]. In order to provide Ms. [redacted] with the best resolution possible we will need to speak with her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive an email from the company, Wal-Mart.com. I did receive a call from them and unfortunately missed it. I did return the call and have hear nothing back. I will try to call once more but I feel they are hoping to let this go until the 9th when the claim will be dismissed by the Revdex.com.
Final Business Response /* (4000, 10, 2015/01/28) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We spoke with Ms. [redacted] and she advised that she was not informed why her previous orders were cancelled. Ms. [redacted] advised she had to purchase her items from another retailer and that the authorization hold issue had been resolved. We advised Ms. [redacted] that her orders were being cancelled because the order did not pass [redacted] security checks and needed to ensure and verify that this was Ms. [redacted] (device ID and payment information). For the inconvenience we have issued Ms. [redacted] $30.00 eGift card. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the nutrition shakes that arrived damaged. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered vanilla shakes and they were leaking. FedEx informed her that they can have a replacement and took the box to destroy it. Our records show that our customer service team has issued a refund for $51.07 back to Ms. [redacted]'s original form of payment for the damaged shakes. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the car seats she had recently purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We reached out to the manufacturer of the car seats and confirmed that there an error in the labels on the car seats. The seats she had purchased were not actually recalled. We are very sorry for the confusion and we have addressed the error. We attempted to contact Ms. [redacted] by phone and email but have not heard back. Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a return. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised he tried to return an order at the store for some speakers that were not working correctly. Mr. [redacted] was advised he could not return the speakers. We contacted the store manager, and she advised that Mr. [redacted] bring in the items and she would take care of the return. Mr. [redacted] advised us he does not have the speakers anymore. We apologized to Mr. [redacted] for the inconvenience and issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)