Walmart.com

Initial Business Response /* (1000, 10, 2015/10/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an unauthorized charge. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] discovered that an unauthorized order was placed using a gift card that was stored on her Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. For more details, Ms. [redacted] was advised to submit a police report and identity theft affidavit. Per the Gift Terms provided on Walmart.com, refunds are not provided for lost or stolen Gift Cards, include Walmart Gift Cards accessed by third parties through a [redacted]'s Walmart.com account.
Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift cards were stored in Walmart's online website at www.walmart.com via their servers and website and should therefore reimburse the $40 gift cards. If Walmart's online website did not provide an option to store gift cards, then the unauthorized use would never have occurred. I am the only person with access to my account. Clearly Walmart's Security Department can trace the IP address to ascertain that it was different from my IP address and clearly not my purchase.
I have heard of a situation where Rite Aid [redacted]'s Plenti account with points was used by an unknown person. Rite Aid provided the refund via a gift card.
Final Business Response /* (4000, 14, 2015/10/23) */
Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint in regards to an unauthorized charge. Per the Gift Terms provided on Walmart.com, we do not issue refunds for lost or stolen Gift Cards, including Walmart Gift Cards accessed by third parties through a [redacted]'s Walmart.com account. As a one-time courtesy, we provided Ms. [redacted] with a $40.00 gift card to replace the amount that was used. In light of these events, Walmart.com considers this matter closed at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart rightfully reimbursed me for the inconvenience caused by the breach of my online account.

Initial Business Response /* (1000, 10, 2015/01/22) */
This is to inform your office that we are in receipt of the above referenced complaint and it has been forwarded to the appropriate department for an investigation and response.
We would request at this time, if we could extended the...

response deadline for this complaint until February 5, 2015 so that we might have sufficient time to provide an adequate response.

Should that date not be acceptable, please notify us as soon as possible.
Thank you,
[redacted] J.
Final Business Response /* (1000, 14, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We haeve contacted Ms. [redacted] regarding the Nextbook 7.85" Tablet 8GB Memory Quad Core of order#XXXXXXXXXXXXX. Ms. [redacted] advised us that her local store has cared for her regarding this refund/exchange request. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We confirmed that the listing for the Drip Bowl that Mr. [redacted] ordered included the following details in the About This Item section to allow customers to check compatibility, "Fits plug-in electric ranges GE, Hotpoint, Kenmore (XXXX-XXXX), RCA; to make sure you purchase the right size drip bowls for your range, go to www.rangekleen.com/fit for assistance." In addition, we updated the listing to "Range Kleen 4-Piece Drip Bowl, Style B fits MOST Plug-In Electric Ranges GE/Hotpoint/Kenmore/RCA, Black Porcelain."
We understand the frustration this has caused Mr. [redacted]. That is why we have issued him a $10 egift card to help him with his next purchase. On April 17, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and reached a messaging system that indicated his number was inoperable. We sent Mr. [redacted] an email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] to apologize for the emails she was receiving. Ms. [redacted] has since been unsubscribed from our Walmart.com emails and she has advised us that she is no longer receiving them. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The unsolicited spam emails have stopped. The unsubscribe feature finally must have worked after a couple Months of trying. If I receive any more Walmart advised me to forward to them. Thank you.

Initial Business Response /* (1000, 5, 2015/06/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding not having options to choose The Need for Speed game and her request for a blue wireless controller for the Xbox One Console Bundle. We thank you for the opportunity...

to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have contacted Ms. [redacted] and advised her that the only wireless Xbox One Controller that we have is Black, no other colors available. The other Xbox One Controllers that have an assortment of colors are wired. We also advised Ms. [redacted] that the reason she did not have the option to add Need for Speed Rivals Complete Edition to her bundle was because the item is Out of Stock. Currently we have units available and the site has been updated to reflect the inventory. For a one-time courtesy we have processed a complimentary order for the Need for Speed Rivals Complete Edition and XBox One Wireless Controller (Black) for Ms. [redacted]' satisfaction. We have made several attempts to contact Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I consider this matter well handled and resolved. I appreciate the swift response from Walmart.com and Victoria's excellent handling in this matter.

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her experience with Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] attempted to place an order on our website. Unfortunately, the item Ms. [redacted] intended to buy sold out before she could place her order. As per our terms and conditions, merchandise is not reserved until an order is placed. We have attempted to contact Ms. [redacted] by phone and email and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/15) */
RE: [redacted] / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we contacted the appropriate department regarding her concerns. We have confirmed that edits will be made to the listing to prevent any confusion in the future. On April 15, 2014, we spoke with Ms. [redacted] and informed her about the steps we have taken. Ms. [redacted] understood and no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been a week since Walmart said they would change the website page. However, I just checked their website and the misleading pricing is still on their website. Their has been no change.
Final Business Response /* (4000, 14, 2014/05/08) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After reviewing Ms. [redacted]'s complaint, we notified the Photo department with Ms. [redacted]'s concerns. We confirmed that the site listing for the 4x6 photo prints were updated with the word "from" next to the price to prevent any confusion. We attempted to call Ms. [redacted] on May 6, 2014, and May 7, 2014, but she was not available. We left her a detailed message explaining these details through her voicemail and email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 16, 2014/05/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/21) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (3000, 7,...

2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been over a month since I ordered the item and so far I have not heard back from Walmart.com. I would appreciate a quick resolution.
Final Business Response /* (4000, 10, 2014/05/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Dell Black 17.3" Inspiron 17 Laptop that was missing from the box . We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] did receive his package, but he states that the actual item was not in the box. He has provided us with the police report regarding the lost item. We have contacted the carrier UPS, and they opened a damaged claim for this package. We spoke with Warnela from the UPS claims department and she advised that they will retrieve the package from Mr. [redacted] to investigate. They have made three attempts to pick up the package, but it appears they were unable to retrieve the package as they stated Mr. [redacted] has moved and does occupy that shipping address. Due to the length of time of this issue, we have issued a refund for the order as a one-time courtesy. We have emailed Mr. [redacted] advising of this information and the process to sign the affidavit to have his refund processed back to his initial form of payment. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/05/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the refund as promised by Walmart.com. I will call UPS again regarding this issue because I have already told them that I did not move and I'm not sure why the driver did not pick the item up from my location. This Revdex.com claim can be closed because the issue was resolved.

Initial Business Response /* (1000, 10, 2015/10/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the car seats she had recently purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We reached out to the manufacturer of the car seats and confirmed that there an error in the labels on the car seats. The seats she had purchased were not actually recalled. We are very sorry for the confusion and we have addressed the error. We attempted to contact Ms. [redacted] by phone and email but have not heard back. Walmart.com considers this matter closed. However, Ms. [redacted] is welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the missing products of his 6- ReliOn Prime Blood Glucose Test Strips, 50ct of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have contacted Mr. [redacted] and have refunded him for his entire order $54.00. We have also forwarded the product issue to the manufacturer ReliOn for quality assurance. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/07/16) */

Initial Business Response /* (1000, 10, 2014/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed on line. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We sincerely apologize for the troubles Ms. [redacted] had with her order. A refund has been processed in the amount of $60.92. We have escalated her concerns to the proper department for review. We have also issued Ms. [redacted] a $20.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he had with Customer Service. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] returned an item and was told my customer service he would receive his full refund back to his Visa. We informed Mr. [redacted] when a return is processed it will be refunded to the original payment method. Mr. [redacted] purchased his item placing $210.07 on a shopping card, and $21.57 in cash. Mr. [redacted] stated he spoke with someone in [redacted] service and they advised him the entire refund would be placed on his Visa. We apologize for the inconvenience this has caused him. We have issued Mr. [redacted] a $20.00 eGift Card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off you state you issued me a $20 credit wear is it cus you did not and 2nd you sed you would review the all the conversations I hade with your reps when I called and get back to me well I never herd back. Also you offered me a $50 gift card on the phone but in the report you say you issued a $20 well what happened to calling me back what happened to the $50 offer and I have never receved a $20 gift card. How much more of a runaround are you going to go threw its bad enuff I lost the money I did and now you want to to make up things and show how much of a bad company you are. it is horable the a big company like Walmart can give a care less about people and that they would not try to do better to help a log time customer my family spends millions of dollars each year in your stores and online yet I get treated like trash. that is bull and believe me if we do not reach some kinda of fair offer you will loose a lot of business. at this point I wand this over with and I no no way will you give me what I should get but you can do one thing and give me the $50 gift card you offered over the phone it should be more as I have lost a lot of money do to this. Please compermise with me so we can end this and end wasting my time as you have dun enuff of that already. Thanks
Final Business Response /* (4000, 9, 2014/06/10) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. Walmart did have the calls reviewed, and the refund was issued back to the original payment method. A $50.00 gift card has been issued today. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the nutrition shakes that arrived damaged. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered vanilla shakes and they were leaking. FedEx informed her that they can have a replacement and took the box to destroy it. Our records show that our customer service team has issued a refund for $51.07 back to Ms. [redacted]'s original form of payment for the damaged shakes. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I placed an order yesterday for In Store Pickup. It was labeled as available "today." I received a confirmation email stating that my order would be ready in about 4 hours. This morning, I still had not received an email confirming my order was ready for pick up. Upon checking my account this afternoon, it stated my order should have been ready at 9:00 am this morning. I spoke with an associate via online chat who told me they could not even find my order number and to "try asking us again in a few hours." I waited a few hours and tried again and was told they still could not find my order and to, once again, "try asking again in a few hours." I waited again and finally spoke with someone who said they could find my order number. However they told me it was not processed correctly and that I needed to cancel my order and try again, but that this time I should choose "site to home" instead of "site to store" for my shipping. When I explained that the site to store option was free for my item, while site to home was not, she told me to go ahead an order it the way I had before. When I inquired whether or not the problem had been fixed and whether or not my order would go through this time, she could not tell me. I then asked to speak to a manager online who told me my order was NOT facing any problems and that it was in processing at the store. She told me not to cancel my order and that there was nothing they could do to rectify my situation. So now, I'm waiting, still, to receive my order. Between false claims on the website of when my order would be ready, incorrect information in emails and on my account, conflicting and incomplete information from online chat associates, and the incredibly rude employees I spoke with online, I would absolutely NOT recommend dealing with Walmart[redacted] if you do not absolutely have to.

Initial Business Response /* (1000, 10, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On April 8, 2015, Mr. [redacted] placed an order for a 18" Huffy Disney Frozen Girls' Bike. One of his local stores has assembled the bike for him. He advised he wanted to return the bike due to the quality of the bike. He had issues in processing the return as he did not want to disassemble the bike. We have arranged with his local store to accept the return and we have issued a refund back to Mr. [redacted]'s original form of payment on our end. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was cancelled due to incorrect information. We have cared for Ms. [redacted] and a new order has been placed with adjustments. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/22) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 5, 2015/04/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent return. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have researched the order and see that the printer was returned to our returns center. We have escalated this over to the appropriate team regarding the refund that was not processed for his return. We have issued a full refund to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response and thank the Revdex.com for it's assistance in solving this matter.

Initial Business Response /* (1000, 5, 2014/06/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an issue she had with an order she placed on May 30th. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] stated when she received her order some items were smashed and opened. We tried reaching out to Ms. [redacted] on June 20, 23rd and 26th, and have not heard back from her. We do see that she has received a full refund for the items in question and received a $10.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well I never received the gift card, so they are lying to you. I don't care about the gift card, and the orders in question were not as they say. EVERYTHING was ruined from the soap that spilled out, and every broken item was smashed. I really do not need/want the gift card that they claim they sent, but as you can see, they lie a lot. What I want is to be able to order things that I might need, things I can't get locally, but their website shut me out. As much as I wish it weren't so, they are the only option that I have sometimes. Also, I didn't receive any refunds (another lie!) but they did replace the broken items but others I had to purchase elsewhere.
Final Business Response /* (4000, 9, 2014/07/17) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are sorry to hear Ms. [redacted] is still unhappy. We would like Ms. [redacted] to call us at XXX-XXX-XXXX so we may discuss this further. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 7, 2015, Mr. [redacted] placed an order for 3 Gift cards. Due to a system error, the cards arrived but were not active. We contacted Mr. [redacted], and advised him that we will immediately activate the cards. He informed us he no longer needed the cards and was issued a full refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the full refund of my money which I what I was seeking.