Walmart.com

Initial Business Response /* (1000, 10, 2014/11/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she placed for a TV that is not working properly. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We left Ms. [redacted] a message on November 5th and November 10th with the manufacturer phone number. We also sent her an email on November 5th providing the information. We have not heard back from her. The manufacturer phone number for E-Sceptre is X-XXX-XXX-XXXX or X-XXX-XXX*-[redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his activation issues for the $15.00 Xbox Live Gift Card of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We researched and there was an intent to cancel initiated on February 18, 2015, but not successfully cancelled. The Xbox Live Gift Card's status was delivered to email address of [redacted]@gmail.com. We processed another activation email link for Mr. [redacted] so that he could access his Gift Card on March 2, 2015. We contacted Mr. [redacted] and he advised that he did receive the email and was able to activate and access the $15.00 Xbox Live Gift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 11, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a refurbished laptop. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his [redacted] account and order history. We truly apologize for the trouble [redacted] had with return of his laptop. We have escalated his concerns with customer service to the proper department for review. We issued [redacted] a full refund of $254.34 to his original payment method. [redacted] should see this refund within five to seven business days. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 8, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for Backyard Wooden Swing Set. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sincerely apologize for the inconvenience this caused Mr. [redacted]. We have issued a $129.41 refund back to his original payment method on January 8th. We have also issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. The disappointed looks on my 3 children of not having presents on Christmas morning has no dollar amount value, and was heart breaking. Due to walmart.com's failure to keep the delivery on schedule my children's Christmas was ruined and they deserve to be compesated. This compensation request isn't for me,but for my children. This solution is unacceptable.
Final Business Response /* (4000, 12, 2015/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX for the Backyard Discovery Dillon Wooden Swing Set. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Ms. [redacted] and on January 8, 2015 she was refunded $129.41 (Ms. [redacted] confirmed). I advised that I could refund an additional $100.00 and she agreed. On January 22, 2015, we adjusted $100.00 as promised. As such, Walmart.com considers this matter closed.
Again, we thank Mr. and Mrs. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (2000, 14, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
On January 2, 2016, I contacted Ms. [redacted] to discuss her concerns with her order. As I advised in our conversation, we are very sorry for the difficulty she experienced. We have reviewed all of our [redacted] service contacts and addressed the coaching opportunities and ensured that our operational issues have been addressed as well. Walmart.com considers this matter closed but I encourage Ms. [redacted] to contact me directly is she needs assistance in the future.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did seemy sincere in apologizing for the inconvenience and poor service. Thank you for contacting them with this matter because I am almost certain without the interest of the Revdex.com my concerns would have been ignored.

Initial Business Response /* (1000, 10, 2014/05/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a return. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised he tried to return an order at the store for some speakers that were not working correctly. Mr. [redacted] was advised he could not return the speakers. We contacted the store manager, and she advised that Mr. [redacted] bring in the items and she would take care of the return. Mr. [redacted] advised us he does not have the speakers anymore. We apologized to Mr. [redacted] for the inconvenience and issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that due to a system issue, a refund for her damaged order was not processed in a timely manner. The error has been addressed and a refund was processed on 11/5/15. For the inconvenience, I sent Ms. [redacted] a $50.00 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 7, 2014, we spoke with Ms. [redacted] directly over the phone. We confirmed she received her order on Auguest 7, 2014. We apologized for the inconvenience and assured her that we are making every effort to prevent these delivery issues from occurring again. In addition, we issued her a refund for her shipping charges back to her original method of payment. Lastly, we confirmed in our conversation that she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit has not posted and is not pending. We will be happy to accept once we see the credit. Thank you.
Final Consumer Response /* (2000, 9, 2014/08/19) */
The refund amount is currently pending on out credit card. We are happy to close the case. Thank you.

Initial Business Response /* (1000, 14, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On...

December 16, 2014, we issued **. [redacted] a full refund for her Allergy Kit and the shipping cost she was charged. On December 16, 2014, we sent **. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2014/12/16) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order for a Dell refurbished Desktop (monitor not included). We thank you for the opportunity to address his concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate **. [redacted] returned the computer and was issued a $191.23 refund. We have issued **. [redacted] a $25.00 eGift Card to put towards the purchase of a similar computer. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never spoke with a soul at [redacted] I was hoping to speak to someone so I could buy another one from them. but I am not sure if walmart wants my bussiness???? Thanks,[redacted]. ([redacted])
Final Business Response /* (4000, 15, 2014/12/28) */
[redacted] received **. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records indicate **. [redacted] was issued a refund on December 19th as he returned the computer. On December 16th we issued **. [redacted] a $25.00 eGift Card to put towards the purchase of a new computer. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refunded lost in store order#XXXXXXXXXXXXX for the Medal Sports 2-Player Basketball Game with 8-in-1 Game. We thank you for the opportunity to address Ms. [redacted]'s...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We partnered with Walmart Supercenter [redacted] of [redacted] The store's management team located Ms. [redacted]'s order and advised when the shipment was received it was missing the order information. Because Ms. [redacted] had been refunded the store offered the item to her at the same price of $19.99. Ms. [redacted] has been contacted by the store for final resolution. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 13, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an unauthorize order placed on her Walmart.com account. We thank you for the opportunity to address Ms. **'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. **'s complaint, we reviewed her Walmart.com account and order history. Walmart.com has not been impacted by a security breach and our customers' security is very important to us. The unauthorized order was placed using gift cards that were stored on her account. If Ms. ** uses the same email address and password [redacted] accounts other than Walmart.com, we recommend she change her passwords ** these sites as well. For additional information about our privacy and security policy, as well as online safety tips, Ms. ** is welcome to visit http://corporate.walmart.com/privacy-security/tips. As a one-time courtesy, we sent Ms. ** a new gift card to cover the amount that was used.. As such, Walmart.com considers this matter closed.
Again, we thank Ms. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Senior Operations Specialist
Executive Escalations
Initial Consumer Rebuttal /* (2000, 16, 2015/10/08) */
It took some time but Walmart has responded and sent me a refund for this. Thank you for your effort and help Revdex.com.

Initial Business Response /* (1000, 12, 2014/08/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have issued him a $20 refund back to his original method of payment along with sending him a replacement for his entire order. In addition, we provided our email address where he could send his corporate complaints. On August 8, 2014, we attempted to reach Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We wanted to formally apologize for the inconvenience and assure him that his concerns regarding the order delivery was forwarded to our fulfillment group to be reviewed. We left him a message with these details and provided our direct phone number so he could contact us if he still needed assistance. At this time, we have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a satisfactory response to the complaint made on July 22, 2014. I commend Walmart on its decision to correct the shipment and refund the shipping.

Initial Business Response /* (1000, 5, 2014/08/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal billing verification process. Our records indicate that Mr. [redacted]'s account did not pass verification as he used multiple computers for his orders. However, our billing group has once again updated his account to help his next order process successfully. Mr. [redacted] would need to use the same computer and email he used for his most recent order to prevent cancellation. On August 6, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a detailed message explaining these details. We provided our direct number so he could contact us if he still needed assistance with this matter. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order#XXXXXXXXXXXXX for the Sceptre E195BV-SHD 19" 720p 60Hz Class LED (1.93" ultra-slim) HDTV and her refund request. We thank you for the opportunity to address Ms....

[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We researched and Ms. [redacted]'s refund was processed on December 20, 2014. We have attempted to reach Ms. [redacted] with no response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund or replacement for an order she placed for a Tablet and replacement plan. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We see a refund in the amount of $143.33 was refunded on August 27th. Ms. [redacted] refund will process within three to five business days. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. On December 6, 2015, placed an order for Shopkins Rolling Case to be picked up at his local store. Due to an error, the order could not be processed and had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] offered to replace the order and provided him with a $10.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered a bunk bed which was delivered with missing items. We have attempted to locate the order in question with the information Ms. [redacted] provided, but we were not able to find it. We have attempted to contact Ms. [redacted] via phone and email and have not heard back from her. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On October 24, 2015 Ms. [redacted] placed an order for an Igloo Freezer. She later contacted our [redacted] service department and expressed concerns with the order being late. We contacted Ms. [redacted] via email, and advised her that our records show that her order had an expected delivery date of October 28, 2015 and based on FedEx tracking her order arrived on time. We're looking into why her confirmation email had provided the day prior. Ms. [redacted] had been offered 20% off of her order by one of our [redacted] Service agents, which she declined. We reached out to Ms. [redacted] to let her know we could honor the 20% off but would not be able to offer her the order for free or add an additional gift card for compensation for the inconvenience. However, at this time, she has not replied to any of our communications. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com