Walmart.com

Initial Business Response /* (1000, 5, 2014/07/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the missing products of his 6- ReliOn Prime Blood Glucose Test Strips, 50ct of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have contacted Mr. [redacted] and have refunded him for his entire order $54.00. We have also forwarded the product issue to the manufacturer ReliOn for quality assurance. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/07/16) */

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On October 24, 2015 Ms. [redacted] placed an order for an Igloo Freezer. She later contacted our [redacted] service department and expressed concerns with the order being late. We contacted Ms. [redacted] via email, and advised her that our records show that her order had an expected delivery date of October 28, 2015 and based on FedEx tracking her order arrived on time. We're looking into why her confirmation email had provided the day prior. Ms. [redacted] had been offered 20% off of her order by one of our [redacted] Service agents, which she declined. We reached out to Ms. [redacted] to let her know we could honor the 20% off but would not be able to offer her the order for free or add an additional gift card for compensation for the inconvenience. However, at this time, she has not replied to any of our communications. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that due to a system issue, a refund for her damaged order was not processed in a timely manner. The error has been addressed and a refund was processed on 11/5/15. For the inconvenience, I sent Ms. [redacted] a $50.00 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/26) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the body wash and shower gels she ordered. That is why we have arranged to issue her a one-time courtesy $50 egift card for the inconvenience. On September 26, 2014, we emailed Ms. [redacted] explaining the above and advised her to contact us so we could issue her the $50 egift card. At this time, we have not heard back from her. However, we will continue to work with Ms. [redacted] should she contact us back. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not gotten any emails from walmart making this offer to me, if I receive one I will then be satisfied with this offer.
Final Business Response /* (4000, 9, 2014/10/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After receiving Ms. [redacted]'s rebuttal, we reviewed her account records and history. On October 17, 2014, we spoke with Ms. [redacted] directly over the phone. During our conversation, we have confirmed she received her $50 egift card and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an issue she had with an order she placed on May 30th. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] stated when she received her order some items were smashed and opened. We tried reaching out to Ms. [redacted] on June 20, 23rd and 26th, and have not heard back from her. We do see that she has received a full refund for the items in question and received a $10.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well I never received the gift card, so they are lying to you. I don't care about the gift card, and the orders in question were not as they say. EVERYTHING was ruined from the soap that spilled out, and every broken item was smashed. I really do not need/want the gift card that they claim they sent, but as you can see, they lie a lot. What I want is to be able to order things that I might need, things I can't get locally, but their website shut me out. As much as I wish it weren't so, they are the only option that I have sometimes. Also, I didn't receive any refunds (another lie!) but they did replace the broken items but others I had to purchase elsewhere.
Final Business Response /* (4000, 9, 2014/07/17) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are sorry to hear Ms. [redacted] is still unhappy. We would like Ms. [redacted] to call us at XXX-XXX-XXXX so we may discuss this further. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed on line. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We sincerely apologize for the troubles Ms. [redacted] had with her order. A refund has been processed in the amount of $60.92. We have escalated her concerns to the proper department for review. We have also issued Ms. [redacted] a $20.00 eGift Card for her troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]' Walmart.com account has an excessive amount of claims of not receiving his orders at his shipping address. Mr. [redacted]' first claim of not receiving his order was made on September 29, 2014 for order XXXXXXXXXXXXX that we refunded. His second claim was made on September 30, 2014 for order XXXXXXXXXXXXX that we also refunded. Mr. [redacted]' third claim is regarding order XXXXXXXXXXXXX that is also the order associated with this Revdex.com letter. This order was also delivered to his correct address. Mr. [redacted]' latest claim was made on October 8, 2014 for order XXXXXXXXXXXXX. Due to this information, we are unable to issue Mr. [redacted] any further refunds or replacements and advise him to dispute the charge with his credit card provider. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have confirmed with the Walmart corporate office and the carrier who both said the shipping center has messed up. All I ask is a refund for this order and I will never shop on their site again.
Final Business Response /* (4000, 9, 2014/11/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]' rebuttal arising from his original Revdex.com complaint. Our decision still stands as Mr. [redacted]' Walmart.com account has an excessive amount of claims of not receiving his orders at his shipping address. As we mentioned in our previous response, Mr. [redacted]' first claim of not receiving his order was made on September 29, 2014 for order XXXXXXXXXXXXX that we refunded. His second claim was made on September 30, 2014 for order XXXXXXXXXXXXX that we also refunded. Mr. [redacted]' third claim is regarding order XXXXXXXXXXXXX that is also the order associated with his original Revdex.com letter. This order was also delivered to his correct address. Mr. [redacted]' latest claim was made on October 8, 2014 for order XXXXXXXXXXXXX. Due to this information, we are unable to issue Mr. [redacted] any further refunds or replacements and advise him to dispute the charge with his credit card provider. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Bryan M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted] was not charged for his [redacted] Pillow order [redacted]. On December 2, 2014 and December 3, 2014, we notified [redacted] with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No way will I accept your "excuse",
WalMart billed my account for those plumbing parts, not [redacted]. Walmart took my money and Walmart needs to refund the money.
Go look at the [redacted] bill it was "Walmart" that billed my account.
You need to fix the problem of Walmart "raiding" accounts and that is fraud and it is what Walmart did. They took money from my account billing me for those plumbing parts.
I don't see you explaining the billing charges. I see you evading the issue. You need to explain in detail and provide proof Walmart did not bill and profit from the theft billing of my [redacted] account. Explain the bill. I need a complete explanation of the Walmart bill; cost of pillow purchased, cost of shipping the pillow and why plumbing supplies were purchased when I only did business with Walmart and never ordered plumbing supplies.
The plumbing supplies were shipped from Walmart warehouse in the same box as the pillow, so you can't tell me they were not shipped by Walmart facility as they were and Walmart billed me for those plumbing parts. Explain that! So, you contact [redacted] as Walmart shipped those parts to me at a Walmart warehouse or forwarder agent. Walmart has not right to bill me for those plumbing parts and take the money from [redacted] unlawfully.
I want my money back for Walmart charging me for plumbing supplies so refund it back to [redacted].
I am never going to do business again with Walmart due to this gross run-around and theft taking place. This is consumer fraud by Walmart employees billing for merchandise not purchased. It violates Federal and Nevada Consumer Law Uniform Commercial Codes, etc.
I appeal to your Supervisor to step in and fix the problems and refund my money.

[redacted]
Final Business Response /* (4000, 9, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We confirmed [redacted] was billed correctly for $69.55 for his group order. The group order number is [redacted] that includes the Buckwheat Hull Pillow from our inventory $29.88 + the marketplace order [redacted] for the Buckwheat Cervical Pillow $37.36 + $2.31 Tax = $69.55. This is the correct total for his group order. On December 17, 2014, we notified [redacted] about these details. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 11, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem solved as I forgot I ordered two pillows. As for plumbing supplies somebody in shipping made a mistake and delivered it to me by error. Was not billed to me as I thought it was. All is well now.

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered a bunk bed which was delivered with missing items. We have attempted to locate the order in question with the information Ms. [redacted] provided, but we were not able to find it. We have attempted to contact Ms. [redacted] via phone and email and have not heard back from her. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 7, 2015, Mr. [redacted] placed an order for 3 Gift cards. Due to a system error, the cards arrived but were not active. We contacted Mr. [redacted], and advised him that we will immediately activate the cards. He informed us he no longer needed the cards and was issued a full refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the full refund of my money which I what I was seeking.

Initial Business Response /* (1000, 10, 2014/12/04) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed that [redacted]'s order was cancelled on the same day it was placed as it was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience [redacted] has experienced. That is why we have issued [redacted] a $183 egift card under order [redacted], which is the difference between the sale price and our current price online for the TV she ordered. [redacted] can either apply the egift card towards the same TV or another TV online or at her local Walmart store. On December 4, 2014, we sent [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a refurbished laptop. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his [redacted] account and order history. We truly apologize for the trouble [redacted] had with return of his laptop. We have escalated his concerns with customer service to the proper department for review. We issued [redacted] a full refund of $254.34 to his original payment method. [redacted] should see this refund within five to seven business days. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/04/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent return. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have researched the order and see that the printer was returned to our returns center. We have escalated this over to the appropriate team regarding the refund that was not processed for his return. We have issued a full refund to Mr. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this response and thank the Revdex.com for it's assistance in solving this matter.

Initial Business Response /* (1000, 10, 2014/05/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was cancelled due to incorrect information. We have cared for Ms. [redacted] and a new order has been placed with adjustments. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her experience with Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] attempted to place an order on our website. Unfortunately, the item Ms. [redacted] intended to buy sold out before she could place her order. As per our terms and conditions, merchandise is not reserved until an order is placed. We have attempted to contact Ms. [redacted] by phone and email and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 13, 2015/04/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has placed an order on March 14, 2015 for a [redacted] Sleeper Sofa. We have escalated this over to the marketplace, Wayfair, who processed the order and they have advised it was an error in the ad and have since removed the ad from the web site. Due to this, Wayfair has issued a 30% credit for the marketplace order. We have contacted Ms. [redacted] to confirm this, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/14) */
November 14, 2014
Sent: Filed Electronically
Re: Revdex.com Complaint Case # XXXXXXXX
Dear [redacted]
I am writing you in response to the above referenced complaint.
Thank you for the opportunity to assist with Mrs. Customer's...

issue. Currently this is a known issue within the Walmart mobile application. Customers are not given the option to redeem funds to their American Express Blue Bird card. Customers should access their Savings Catcher accounts via the website to redeem their funds to their Blue Bird cards. Otherwise, the customer should wait until the application has been properly updated before redeeming their funds. Currently, the customer must themselves select to redeem funds to an electronic gift card. Once they have done this, there is no way to reverse the funds back to their account. Customers are welcome to use their electronic gift card at their local Walmart store.
We will consider this matter closed unless notified otherwise.
Thank you,
[redacted]
Risk Resolution Coordinator
Walmart Stores Inc.

Initial Business Response /* (1000, 5, 2014/08/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal billing verification process. Our records indicate that Mr. [redacted]'s account did not pass verification as he used multiple computers for his orders. However, our billing group has once again updated his account to help his next order process successfully. Mr. [redacted] would need to use the same computer and email he used for his most recent order to prevent cancellation. On August 6, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a detailed message explaining these details. We provided our direct number so he could contact us if he still needed assistance with this matter. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue with an order he placed. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on October 19th for a Haier Freezer. He called [redacted] service to confirm his order and they advised him the systems were down and to place the order again. Mr. [redacted] was charged for this order and his order never processed. We apologized to Mr. [redacted] for the confusion. Mr. [redacted] was issued a full refund of $173.95 on November 3rd. We also issued him a $50.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)