Walmart.com

Initial Business Response /* (1000, 6, 2014/12/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her authorization hold removal request for cancelled order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was cancelled on December 10, 2014. We have attempted to reach Ms. [redacted] via ([redacted]@hotmail.com). We have not heard back from Ms. [redacted]. In order to provide Ms. [redacted] with the best resolution possible we will need to speak with her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive an email from the company, Wal-Mart.com. I did receive a call from them and unfortunately missed it. I did return the call and have hear nothing back. I will try to call once more but I feel they are hoping to let this go until the 9th when the claim will be dismissed by the Revdex.com.
Final Business Response /* (4000, 10, 2015/01/28) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We spoke with Ms. [redacted] and she advised that she was not informed why her previous orders were cancelled. Ms. [redacted] advised she had to purchase her items from another retailer and that the authorization hold issue had been resolved. We advised Ms. [redacted] that her orders were being cancelled because the order did not pass [redacted] security checks and needed to ensure and verify that this was Ms. [redacted] (device ID and payment information). For the inconvenience we have issued Ms. [redacted] $30.00 eGift card. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/01) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (2000,...

12, 2014/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a very long time of turmoil walmart has finally corrected the problem. I truly feel that if I did not get the Revdex.com involved that all of the chaos walmart has cause would have never been corrected.
It is really bad when such a large company can not take care of a simple billing / shipping issue without involving a third party.
I am grateful that this seems to be all over and hopefully walmart.com will train their reps better and have their IT people work more on the ordering system they use.
One final thing, Please walmart train your people that answer the phones at walmart.com. Train them to handle billing and shipping issues without having to involve 20 employee's to handle a very simple situation. Also train them to have common decency. There are far to many people looking for jobs now to restrict yourself to to hiring rude, childish, lying employees who could care less if their job performance looses your company business.

Initial Business Response /* (1000, 10, 2014/02/27) */
We are still reviewing Ms. [redacted]' request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Consumer Response /* (3000, 12, 2014/02/28) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
Please note the following charges on my account:
11/21 11/XX XXXXXXXA52DA3A8XE WALMART.COM XXXXXXXXXXX AR $545.43
11/27 11/XX XXXXXXXAB00E3JJBJ WALMART.COM XXX-XXX-XXXX AR ($545.43)
01/07 01/XX XXXXXXXQP2DFLSP5L WALMART SAMS RECOV XXX-XXX-XXX AR $545.43
01/27 01/XX XXXXXXXDB2DQBW0TL WALMART.COM XXXXXXXXXXX AR $545.43
The above clearly shows all amounts charged.
PLEASE HAVE THIS COMPANY PROVIDE MY REFUND. THIS ISSUE HAS BEEN IN AFFECT SINCE 11/18/13 WITH A 17-DAYS DELAY IN DELIVERY. MY PAYMENT WAS MADE IN A TIMELY FASHION, I SHOULD NOT HAVE TO WAIT ANY LONGER. THIS IS NOW A 3-MONTH EXTENSION, WHAT TIME DOES WALMART NEED?
PLEASE, PLEASE HELP ME BY HAVING THIS COMPANY ISSUE MY REFUND. THIS TOO MUCH, WHY DO CONSUMERS HAVE TO SUFFER AT HANDS OF THESE LARGE COMPANIES?
SINCERELY,
[redacted] A [redacted]
Final Business Response /* (4000, 14, 2014/03/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the double charge that was made on her account. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she provided us with the transaction details of the double charge. We have forwarded that over to our billing team who confirmed she was double charged in error. A refund of $545.43 has been credited back to the original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted]@walmart.com
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund of order#XXXXXXXXXXXXX for the 26" Huffy Cranbrook Women's Cruiser Bike, Orange Sherbet and 2 Year Replacement Plan for Bikes and Scooters $80 - $99.99. We...

thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Researching Mr. [redacted]'s account I see where he was refunded $106.00 on July, 16, 2014. I have contacted Mr. [redacted] and he advised me that he does not see the refund in his bank account. I have advised Mr. [redacted] that the refund posted back to his original method of payment, which was the Walmart Credit Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
WalMart could of looked and said it was refunded back to your walmart account, not the bank.

Initial Business Response /* (1000, 5, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue with an order he placed. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on October 19th for a Haier Freezer. He called [redacted] service to confirm his order and they advised him the systems were down and to place the order again. Mr. [redacted] was charged for this order and his order never processed. We apologized to Mr. [redacted] for the confusion. Mr. [redacted] was issued a full refund of $173.95 on November 3rd. We also issued him a $50.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 13, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for a Proscan Premium PLDED4331A 43" 1080p 60Hz Class D-LED HDTV. This item was delivered via Fedex and left at her garage. We do apologize for the inconvenience this caused Ms. [redacted]. We have contacted our transportation team and they have confirmed that this TV did not have white glove service. We contacted Ms. [redacted] and she decided to keep the TV. For the inconvenience, we have issued her a $100 credit off her TV purchase. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on May 21, 2016.  We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history. On May 21, 2016, [redacted] ordered 4 items. 2 of the items do not have updated tracking information and may have possibly been lost in transit. As a one-time courtesy, a refund in the amount of $94.46 was issued to the gift cards used to place the order. As [redacted] indicated in his complaint that he no longer has the gift cards that were used for the purchase, the funds were transferred to a new Walmart eGift card which has been sent to the email address on file. Please note, due to [redacted] returns history, his Walmart.com account has been closed. As such, the eGift card can only be used at his local Walmart store. All Walmart.com orders will be canceled and additional refunds will not be issued in the future. Refunds for the two items that were delivered will not be issued as well. Walmart.com considers this matter closed.Sincerely, [redacted]  Walmart.com

Initial Business Response /* (1000, 13, 2015/04/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] has placed an order on March 14, 2015 for a [redacted] Sleeper Sofa. We have escalated this over to the marketplace, Wayfair, who processed the order and they have advised it was an error in the ad and have since removed the ad from the web site. Due to this, Wayfair has issued a 30% credit for the marketplace order. We have contacted Ms. [redacted] to confirm this, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Complaint: [redacted]I am rejecting this response because: I was told by shoptronics that my refund was sent to Walmart and I did get .49 cents from walmart I have been trying to get my money back for months and still have only gotten .49 cents. I have decided they must need the money more then me so let them keep it. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/02/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a Wayfair order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased a table from our site. The table came from our marketplace vendor, Wayfair. Marketplaces are our third party vendors and any returns are processed through them. The table was pictured with chairs and it did not clearly state the table included the chairs. Mr. [redacted] received his order and saw only the table was delivered. He wanted to return the table as he thought the chairs were included. I have sent this over to the appropriate team to update the ad. Additionally, I arranged with Wayfair a UPS return pick up. Wayfair emailed Mr. [redacted] the instructions of the return. Wayfair has charged a fee for the return and advised that fee will be subtracted from his refund for the order. Because of this, I have issued an Egift card in the amount of $37.17 for that fee. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/14) */
November 14, 2014
Sent: Filed Electronically
Re: Revdex.com Complaint Case # XXXXXXXX
Dear [redacted]
I am writing you in response to the above referenced complaint.
Thank you for the opportunity to assist with Mrs. Customer's...

issue. Currently this is a known issue within the Walmart mobile application. Customers are not given the option to redeem funds to their American Express Blue Bird card. Customers should access their Savings Catcher accounts via the website to redeem their funds to their Blue Bird cards. Otherwise, the customer should wait until the application has been properly updated before redeeming their funds. Currently, the customer must themselves select to redeem funds to an electronic gift card. Once they have done this, there is no way to reverse the funds back to their account. Customers are welcome to use their electronic gift card at their local Walmart store.
We will consider this matter closed unless notified otherwise.
Thank you,
[redacted]
Risk Resolution Coordinator
Walmart Stores Inc.

Initial Business Response /* (1000, 5, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On January 23, 2016, an unauthorized order was placed using a gift card that was stored on Ms. [redacted]'s Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on keeping her personal account information safe. As a courtesy, we have provided Ms. [redacted] with a replacement gift card. For more details, Ms. [redacted] was advised to submit a police report and identity theft victim's affidavit. Per Ms. [redacted]'s request, we have sent copies of her order confirmations from 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an Authorization hold reversal request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. When an order is placed on Walmart.com, the [redacted]'s payment information is immediately authorized. If the order is not processed, the hold is released and the funds post back to the [redacted]'s account within 3-5 days (in accordance with their financial institution's policies). We sent a fax to Ms. [redacted]' financial institution requesting the funds be released. We also informed Ms. [redacted] to contact them directly to inquire about their policies and procedures on lifting the hold after fax is received. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted] was not charged for his [redacted] Pillow order [redacted]. On December 2, 2014 and December 3, 2014, we notified [redacted] with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No way will I accept your "excuse",
WalMart billed my account for those plumbing parts, not [redacted]. Walmart took my money and Walmart needs to refund the money.
Go look at the [redacted] bill it was "Walmart" that billed my account.
You need to fix the problem of Walmart "raiding" accounts and that is fraud and it is what Walmart did. They took money from my account billing me for those plumbing parts.
I don't see you explaining the billing charges. I see you evading the issue. You need to explain in detail and provide proof Walmart did not bill and profit from the theft billing of my [redacted] account. Explain the bill. I need a complete explanation of the Walmart bill; cost of pillow purchased, cost of shipping the pillow and why plumbing supplies were purchased when I only did business with Walmart and never ordered plumbing supplies.
The plumbing supplies were shipped from Walmart warehouse in the same box as the pillow, so you can't tell me they were not shipped by Walmart facility as they were and Walmart billed me for those plumbing parts. Explain that! So, you contact [redacted] as Walmart shipped those parts to me at a Walmart warehouse or forwarder agent. Walmart has not right to bill me for those plumbing parts and take the money from [redacted] unlawfully.
I want my money back for Walmart charging me for plumbing supplies so refund it back to [redacted].
I am never going to do business again with Walmart due to this gross run-around and theft taking place. This is consumer fraud by Walmart employees billing for merchandise not purchased. It violates Federal and Nevada Consumer Law Uniform Commercial Codes, etc.
I appeal to your Supervisor to step in and fix the problems and refund my money.

[redacted]
Final Business Response /* (4000, 9, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We confirmed [redacted] was billed correctly for $69.55 for his group order. The group order number is [redacted] that includes the Buckwheat Hull Pillow from our inventory $29.88 + the marketplace order [redacted] for the Buckwheat Cervical Pillow $37.36 + $2.31 Tax = $69.55. This is the correct total for his group order. On December 17, 2014, we notified [redacted] about these details. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 11, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem solved as I forgot I ordered two pillows. As for plumbing supplies somebody in shipping made a mistake and delivered it to me by error. Was not billed to me as I thought it was. All is well now.

Initial Business Response /* (1000, 10, 2014/12/04) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed that [redacted]'s order was cancelled on the same day it was placed as it was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience [redacted] has experienced. That is why we have issued [redacted] a $183 egift card under order [redacted], which is the difference between the sale price and our current price online for the TV she ordered. [redacted] can either apply the egift card towards the same TV or another TV online or at her local Walmart store. On December 4, 2014, we sent [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/04/10) */
Friday, April 10, 2015
Filed Electronically
[redacted]
Dispute Resolution Support
Tel: XXX XXX-XXXX
Fax: XXX XXX-XXXX
[redacted]@Revdex.comemail.org
RE: Revdex.com Complaint Case #XXXXXXXX Bill Remedy Ticket #XXXXXXXX
Dear...

[redacted],
Thank you for your correspondence regarding Bill's recent experience at one of our Walmart stores.
Our goal is to assist him and research his concern. We would request at this time a good contact number for him as well as his last name so that we may expedite this matter.
We appreciate your assistance in obtaining this information.
[redacted] H.
Walmart Executive Escalations
[redacted] Street
[redacted] XXXXX-XXXX
Save money. Live better
Initial Consumer Rebuttal /* (3000, 12, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My Name is Ms.[redacted]
My contact number is XXX-XXX-XXXX
Email [redacted]@yahoo.com
I left messages also sent a email with my correct information, so it can be forwarded to the correct person, Please let me know if they need anything else.
Thanks [redacted],
Final Business Response /* (4000, 16, 2015/04/22) */
Wednesday, April 22, 2015
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case# [redacted] Ticket No. XXXXXXXXXXXXXXX
Dear [redacted]
I am writing you in response to the above referenced complaint.
Thank you for allowing us the opportunity to clarify the stores position regarding Mrs. [redacted]'s concerns.
Our store manager's number one priority is our [redacted]'s satisfaction.
Store Co-Manager Bambi Barborek contacted Mrs. [redacted] and they report this complaint has been resolved at store level to [redacted] satisfaction. For Mrs. [redacted]'s unpleasant experience, Bambi provided her with a $50.00 Walmart Gift Card. Mrs. [redacted] advised she will continue to shop at Walmart.
Walmart strives for excellent [redacted] service and is committed to providing everyday low prices to our customers. Again, thank you for the opportunity to address Mrs. [redacted]'s concerns.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.

Initial Business Response /* (1000, 10, 2014/05/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Straight Talk phone she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered a Straight Talk phone and was informed that her number can be transferred to this phone, however, that was incorrect. Therefore, she wanted to return the phone and receive a refund. As per our policy, Prepaid phones or cards can be returned within 15 days of receipt. Because it was past the 15 days, she was not able to return it. As a onetime courtesy, we have issued a refund to Ms. [redacted]'s original form of payment and emailed her a return label to have her return the phone back to us. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding quality issues and concerns for the DHI Buchannan Microfiber Sectional Sofa with Chaise, Taupe of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms....

[redacted]'s concerns and appreciate the time she has taken to provide us with [redacted] feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed [redacted] Walmart.com account and order history. We have spoken with Ms. [redacted] and she has provided us with images of the product that we requested. We have escalated this to the manufacturer, Dwell Home for further investigation and resolution. We have also honored Ms. [redacted]'s request and she has been refunded. We have also issued a $50.00 eGift card for the inconvenience and delay. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for [redacted] feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 8, 2015, Ms. [redacted] placed an order for a CAP antimicrobial gym floor. Due to a system issue, the order did not process through and therefore no order number was generated and could not be found in our system. We have escalated this over our billing team and they have issued the refund of $5 back to Ms. [redacted]'s gift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just wanted a refund which is what I got.

Initial Business Response /* (1000, 5, 2015/11/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a refund she had not received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that on September 6, 2015, Ms. [redacted] placed an order to be shipped to her local Walmart store for pickup. Ms. [redacted] picked up one item from the order but requested to have the other items refunded. Ms. [redacted]'s credit card had never been billed successfully, which prevented the refund from processing. We spoke with Ms. [redacted] and apologized for the confusion. We informed her that she was not billed or refunded any amount for this order. For the inconvenience, we will stop our attempts to collect payment for the one item that was picked up. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The situation was resolved within a timely manner.