Walmart.com

Initial Business Response /* (1000, 8, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for Backyard Wooden Swing Set. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sincerely apologize for the inconvenience this caused Mr. [redacted]. We have issued a $129.41 refund back to his original payment method on January 8th. We have also issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. The disappointed looks on my 3 children of not having presents on Christmas morning has no dollar amount value, and was heart breaking. Due to walmart.com's failure to keep the delivery on schedule my children's Christmas was ruined and they deserve to be compesated. This compensation request isn't for me,but for my children. This solution is unacceptable.
Final Business Response /* (4000, 12, 2015/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX for the Backyard Discovery Dillon Wooden Swing Set. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Ms. [redacted] and on January 8, 2015 she was refunded $129.41 (Ms. [redacted] confirmed). I advised that I could refund an additional $100.00 and she agreed. On January 22, 2015, we adjusted $100.00 as promised. As such, Walmart.com considers this matter closed.
Again, we thank Mr. and Mrs. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (2000, 14, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 13, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for a Proscan Premium PLDED4331A 43" 1080p 60Hz Class D-LED HDTV. This item was delivered via Fedex and left at her garage. We do apologize for the inconvenience this caused Ms. [redacted]. We have contacted our transportation team and they have confirmed that this TV did not have white glove service. We contacted Ms. [redacted] and she decided to keep the TV. For the inconvenience, we have issued her a $100 credit off her TV purchase. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On April 8, 2015, Mr. [redacted] placed an order for a 18" Huffy Disney Frozen Girls' Bike. One of his local stores has assembled the bike for him. He advised he wanted to return the bike due to the quality of the bike. He had issues in processing the return as he did not want to disassemble the bike. We have arranged with his local store to accept the return and we have issued a refund back to Mr. [redacted]'s original form of payment on our end. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order#XXXXXXXXXXXXX for the Sceptre E195BV-SHD 19" 720p 60Hz Class LED (1.93" ultra-slim) HDTV and her refund request. We thank you for the opportunity to address Ms....

[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We researched and Ms. [redacted]'s refund was processed on December 20, 2014. We have attempted to reach Ms. [redacted] with no response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 13, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an unauthorize order placed on her Walmart.com account. We thank you for the opportunity to address Ms. **'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. **'s complaint, we reviewed her Walmart.com account and order history. Walmart.com has not been impacted by a security breach and our customers' security is very important to us. The unauthorized order was placed using gift cards that were stored on her account. If Ms. ** uses the same email address and password [redacted] accounts other than Walmart.com, we recommend she change her passwords ** these sites as well. For additional information about our privacy and security policy, as well as online safety tips, Ms. ** is welcome to visit http://corporate.walmart.com/privacy-security/tips. As a one-time courtesy, we sent Ms. ** a new gift card to cover the amount that was used.. As such, Walmart.com considers this matter closed.
Again, we thank Ms. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Senior Operations Specialist
Executive Escalations
Initial Consumer Rebuttal /* (2000, 16, 2015/10/08) */
It took some time but Walmart has responded and sent me a refund for this. Thank you for your effort and help Revdex.com.

Initial Business Response /* (1000, 11, 2014/12/16) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order for a Dell refurbished Desktop (monitor not included). We thank you for the opportunity to address his concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate **. [redacted] returned the computer and was issued a $191.23 refund. We have issued **. [redacted] a $25.00 eGift Card to put towards the purchase of a similar computer. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never spoke with a soul at [redacted] I was hoping to speak to someone so I could buy another one from them. but I am not sure if walmart wants my bussiness???? Thanks,[redacted]. ([redacted])
Final Business Response /* (4000, 15, 2014/12/28) */
[redacted] received **. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records indicate **. [redacted] was issued a refund on December 19th as he returned the computer. On December 16th we issued **. [redacted] a $25.00 eGift Card to put towards the purchase of a new computer. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/08/07) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 7, 2014, we spoke with Ms. [redacted] directly over the phone. We confirmed she received her order on Auguest 7, 2014. We apologized for the inconvenience and assured her that we are making every effort to prevent these delivery issues from occurring again. In addition, we issued her a refund for her shipping charges back to her original method of payment. Lastly, we confirmed in our conversation that she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The credit has not posted and is not pending. We will be happy to accept once we see the credit. Thank you.
Final Consumer Response /* (2000, 9, 2014/08/19) */
The refund amount is currently pending on out credit card. We are happy to close the case. Thank you.

Initial Business Response /* (1000, 5, 2015/06/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding not having options to choose The Need for Speed game and her request for a blue wireless controller for the Xbox One Console Bundle. We thank you for the opportunity...

to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have contacted Ms. [redacted] and advised her that the only wireless Xbox One Controller that we have is Black, no other colors available. The other Xbox One Controllers that have an assortment of colors are wired. We also advised Ms. [redacted] that the reason she did not have the option to add Need for Speed Rivals Complete Edition to her bundle was because the item is Out of Stock. Currently we have units available and the site has been updated to reflect the inventory. For a one-time courtesy we have processed a complimentary order for the Need for Speed Rivals Complete Edition and XBox One Wireless Controller (Black) for Ms. [redacted]' satisfaction. We have made several attempts to contact Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I consider this matter well handled and resolved. I appreciate the swift response from Walmart.com and Victoria's excellent handling in this matter.

Initial Business Response /* (1000, 10, 2015/01/22) */
This is to inform your office that we are in receipt of the above referenced complaint and it has been forwarded to the appropriate department for an investigation and response.
We would request at this time, if we could extended the...

response deadline for this complaint until February 5, 2015 so that we might have sufficient time to provide an adequate response.

Should that date not be acceptable, please notify us as soon as possible.
Thank you,
[redacted] J.
Final Business Response /* (1000, 14, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We haeve contacted Ms. [redacted] regarding the Nextbook 7.85" Tablet 8GB Memory Quad Core of order#XXXXXXXXXXXXX. Ms. [redacted] advised us that her local store has cared for her regarding this refund/exchange request. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a Wayfair order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased a table from our site. The table came from our marketplace vendor, Wayfair. Marketplaces are our third party vendors and any returns are processed through them. The table was pictured with chairs and it did not clearly state the table included the chairs. Mr. [redacted] received his order and saw only the table was delivered. He wanted to return the table as he thought the chairs were included. I have sent this over to the appropriate team to update the ad. Additionally, I arranged with Wayfair a UPS return pick up. Wayfair emailed Mr. [redacted] the instructions of the return. Wayfair has charged a fee for the return and advised that fee will be subtracted from his refund for the order. Because of this, I have issued an Egift card in the amount of $37.17 for that fee. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Complaint: [redacted]I am rejecting this response because: I was told by shoptronics that my refund was sent to Walmart and I did get .49 cents from walmart I have been trying to get my money back for months and still have only gotten .49 cents. I have decided they must need the money more then me so let them keep it. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] to apologize for the emails she was receiving. Ms. [redacted] has since been unsubscribed from our Walmart.com emails and she has advised us that she is no longer receiving them. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The unsolicited spam emails have stopped. The unsubscribe feature finally must have worked after a couple Months of trying. If I receive any more Walmart advised me to forward to them. Thank you.

Initial Business Response /* (1000, 10, 2015/10/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an unauthorized charge. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] discovered that an unauthorized order was placed using a gift card that was stored on her Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. For more details, Ms. [redacted] was advised to submit a police report and identity theft affidavit. Per the Gift Terms provided on Walmart.com, refunds are not provided for lost or stolen Gift Cards, include Walmart Gift Cards accessed by third parties through a [redacted]'s Walmart.com account.
Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift cards were stored in Walmart's online website at www.walmart.com via their servers and website and should therefore reimburse the $40 gift cards. If Walmart's online website did not provide an option to store gift cards, then the unauthorized use would never have occurred. I am the only person with access to my account. Clearly Walmart's Security Department can trace the IP address to ascertain that it was different from my IP address and clearly not my purchase.
I have heard of a situation where Rite Aid [redacted]'s Plenti account with points was used by an unknown person. Rite Aid provided the refund via a gift card.
Final Business Response /* (4000, 14, 2015/10/23) */
Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint in regards to an unauthorized charge. Per the Gift Terms provided on Walmart.com, we do not issue refunds for lost or stolen Gift Cards, including Walmart Gift Cards accessed by third parties through a [redacted]'s Walmart.com account. As a one-time courtesy, we provided Ms. [redacted] with a $40.00 gift card to replace the amount that was used. In light of these events, Walmart.com considers this matter closed at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart rightfully reimbursed me for the inconvenience caused by the breach of my online account.

I placed an order yesterday for In Store Pickup. It was labeled as available "today." I received a confirmation email stating that my order would be ready in about 4 hours. This morning, I still had not received an email confirming my order was ready for pick up. Upon checking my account this afternoon, it stated my order should have been ready at 9:00 am this morning. I spoke with an associate via online chat who told me they could not even find my order number and to "try asking us again in a few hours." I waited a few hours and tried again and was told they still could not find my order and to, once again, "try asking again in a few hours." I waited again and finally spoke with someone who said they could find my order number. However they told me it was not processed correctly and that I needed to cancel my order and try again, but that this time I should choose "site to home" instead of "site to store" for my shipping. When I explained that the site to store option was free for my item, while site to home was not, she told me to go ahead an order it the way I had before. When I inquired whether or not the problem had been fixed and whether or not my order would go through this time, she could not tell me. I then asked to speak to a manager online who told me my order was NOT facing any problems and that it was in processing at the store. She told me not to cancel my order and that there was nothing they could do to rectify my situation. So now, I'm waiting, still, to receive my order. Between false claims on the website of when my order would be ready, incorrect information in emails and on my account, conflicting and incomplete information from online chat associates, and the incredibly rude employees I spoke with online, I would absolutely NOT recommend dealing with Walmart[redacted] if you do not absolutely have to.

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an Authorization hold reversal request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. When an order is placed on Walmart.com, the [redacted]'s payment information is immediately authorized. If the order is not processed, the hold is released and the funds post back to the [redacted]'s account within 3-5 days (in accordance with their financial institution's policies). We sent a fax to Ms. [redacted]' financial institution requesting the funds be released. We also informed Ms. [redacted] to contact them directly to inquire about their policies and procedures on lifting the hold after fax is received. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/15) */
RE: [redacted] / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we contacted the appropriate department regarding her concerns. We have confirmed that edits will be made to the listing to prevent any confusion in the future. On April 15, 2014, we spoke with Ms. [redacted] and informed her about the steps we have taken. Ms. [redacted] understood and no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been a week since Walmart said they would change the website page. However, I just checked their website and the misleading pricing is still on their website. Their has been no change.
Final Business Response /* (4000, 14, 2014/05/08) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After reviewing Ms. [redacted]'s complaint, we notified the Photo department with Ms. [redacted]'s concerns. We confirmed that the site listing for the 4x6 photo prints were updated with the word "from" next to the price to prevent any confusion. We attempted to call Ms. [redacted] on May 6, 2014, and May 7, 2014, but she was not available. We left her a detailed message explaining these details through her voicemail and email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 16, 2014/05/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. On December 6, 2015, placed an order for Shopkins Rolling Case to be picked up at his local store. Due to an error, the order could not be processed and had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] offered to replace the order and provided him with a $10.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her experience shopping on Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 4, 2015, Ms. [redacted] placed an order for a Sceptre TV to be shipped to and picked up at her local Walmart store. Unfortunately, the TV was lost in transit and a full refund has been issued for the order. On October 15, 2015, a second order was placed for same day pick up from her local store. This order was cancelled when Ms. [redacted] requested to purchase a TV directly from the store. We're very sorry for the difficulties with her orders and have ensured that all of the opportunities have been addressed. For the inconvenience, we have sent Ms. [redacted] a $25 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok, I want to address what took place on 10/15/2015. The reason I place an order online for the same day pick-up on 10/15, was due to my original order being delayed and I needed a tv right away. I was told that there were 2 tvs in the store before I made the purchase, so I went ahead and paid more for a second tv to get it right away.I did not come into the store just to cancel an order to buy another tv. That is a lie and it makes no sense. I got there to pick up my order and I was told that my tv was not in the store and it wouldn't arrive til 10/29.They said that walmart.com got the tvs mixed up with a different tv they had in the store for a different price. Then I asked to have my order cancelled and I was told I couldn't cancel it, because it was still showing in the system as "Store Pickup for that day" It wasn't until I demanded to see a store supervisor, who called walmart.com, that they cancelled both of my orders. After being in the store 2 hours, when it was time to leave, my husband saw the tv I ORDERED (that walmart said wasn't in the store) on display under the wrong name and price.This was after the order was cancelled, so I had to buy MY TELEVISION all over again. This just proves my point about Walmart. You guys are liars and when you do wrong, you would rather put the blame on the consumer instead of admitting your fault. Yes I got your measly gift card, but it doesn't do me any justice, for what I had to go thru with you guys. I was embarrassed, and I wasted alot of unnecessary time that I will not be able to get back over an error on YOUR part. Thanks for the lies and nothing.
Final Business Response /* (4000, 14, 2015/11/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize if there was any misunderstanding in our previous response. We contacted Ms. [redacted] and discussed her follow up concerns in detail. We assured her that all of the opportunities with her orders were being addressed. We truly apologize for the inconvenience. In light of these events, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On April 16, 2014, we spoke with Ms. [redacted] by phone. We apologized for the inconvenience and advised her to send us her bank statement to help us investigate the charge and find a resolution. She advised that our assistance was not needed since she already filed a dispute for the charge with her bank. We advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I already filed a dispute with my bank and there is an ongoing investigation as to what happened. They are going to give me a copy of the case once it is resolved. And my bank refunded the money and that is the most important. Thank you so much for your help. It really made a big difference . Otherwise, I might stillbe chasing Walmart .

Initial Business Response /* (1000, 15, 2014/12/17) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing [redacted]'s account records and purchase history, we have confirmed that her complaint is directed towards the Marketplace retailer [redacted] is a 3rd party retailer that lists on our website to provide the customer a larger variety of products to choose from. [redacted] is not a [redacted]pany and they manage their own products, inventory, and support group. Therefore, [redacted] will need to contact the Marketplace retailer [redacted] directly. We understand that you were having difficulties receiving assistance from this Marketplace retailer and that is why we have arranged for a member of their escalation team to contact you directly to discuss this matter. Please be assured that a member of the [redacted] escalation team will be contacting you shortly. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]