Yodle, Inc.

Review: My complaints with Yodle, Inc. are many. I believe they have violated many business practices and have a complete disregard for honest and ethical company behavior. To me, it is another art of scamming legitimate businesses paying for advertising.

I have complaints concerning their sales practices, guarantees, and customer service representatives. They used high pressure sales tactics with inflated and unsubstantiated claims of success to get me signed up before providing a full explanation which would allow me to understand the services upfront. In addition, during the sales presentations, I was told that they guarantee results from using the company services. I had no success with their service and did not close ONE loan from it. I was told I would be closing 3-4 additional loans per month - minimum. Not only was there a lack of leads, I had no increase in web traffic and many incorrect leads/calls routed to me.

Upon my first attempt to cancel my account, they had a newly assigned "[redacted], [redacted]" call me stating he would be managing our company as a whole and made additional false promises of how he could fix my account, generate additional guaranteed leads, and would lower my cost by more than half to encourage me to "trust" him. I agreed to give him that opportunity but only if he could turn things around. It did not take long to realize that he did not help my situation at all and may have limited my account even more than it had been. I have not heard back from him since he talked me into giving it a little time with his false promises. I again attempted to cancel my account and told them NOT to continue to bill my credit card as they no longer had permission to use it. They continued to bill it every 7 days and were able to get an additional payment to go through and have since been billing it again for another payment. I have several emails going back and forth to show that they were made aware that they no longer had permission to use the card. I have not gotten any refund of the fees from the company and have had no success in stopping the charge attempts even though I have sent many emails and had many phone conversations asking it be taken care of. They know the account is in dispute and will not cancel it and continue to try to force me to pay them an additional $329.52 to cancel the account.

I have made it clear to them that the account has been cancelled, that they are not to continue to charge on my credit card, and that the contract dispute needs to be handled in a different way other than them strong-arming me and stealing money on my credit card. They have misrepresented their service (including through sales presentations), used unethical collection practices, failed to deliver the service that was sold, they failed to honor verbal commitments, provide services, and refunds. Their sales presentation used high pressure sales tactics and failed to disclose key conditions of offer.

They have not met any of their requirements for service but expect me to pay and continue to pay for services that I have never received.Desired Settlement: I would like all of the charges reversed and would like no further contact from them.

Business

Response:

Revdex.com,First of all, we are very disappointed to read about [redacted]'s experience with Yodle. We're committed to delivering the best possible results for our customers, and we're sorry that this wasn't [redacted]'s experience with us and wish her all the best for future success. During the holiday season, we have been unable to connect with [redacted] but expect to be in touch with her this week. We have every intention of resolving this matter amicably. If you need further updates on our progress, please contact me at ###-###-#### or [redacted]. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was out of town from Dec. [redacted] until Monday afternoon, January [redacted]. We have played some email and phone tag but have not had the opportunity to discuss yet.[redacted] is the representative that has been in touch with me. I emailed [redacted] on Jan. * at 1:50 pm to ask if she were available. When she called, I was not at my desk and missed her call as I did not know that she was available. On January [redacted], I emailed her at 1:10 pm to see if she was available and then attempted to call her at 1:30 pm to which I had to leave a message with customer service for her.I have not had any other suggestions or offers for how to resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com, We were able to resolve this issue with [redacted] on January [redacted]. We apologize for the delay - with the holiday schedule we had some difficulty coordinating a conversation, but everything has since been resolved.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The sales person made it sound like they would promote my currently owned website. On boarding call I found out that their service is to make a new website to promote. (My currently owned website is tied the the brokerage account, and is already owned.) I do not want their product @ 199.00/month with a must six month commitment.Desired Settlement: I would like ANY and ALL charges made refunded and to be assured that no future charges will be made.

Review: I contact this company to request a cancel the contract and refund the charge, because according to reviews I saw in other sites all the promises they make are false, even in this reviews warning you about how they refused to refund any money, and is true they refuse to give me any refund, they say that's reviews are false and told me to check reviews in this site "Revdex.com" to find tons of good reviews and false is not any reviews . in there marketing they offer the stars and the moon with their service and promise amazing results you going to get but the true you don't get anything and you just waste your money. If you read this "yodle" marketing people are really good to push you to buy there product (internet services), don't buy even if sound very good is just a empty promise. don't, don't, don't sign with this companyDesired Settlement: refund the charges they made in my credit card.

Business

Response:

Dear Revdex.com,We have come to a resolution with [redacted]. We're disappointed that we're unable to work with him moving forward, but we've closed his account and wish him all the best.Thank you,[redacted]

Review: My company went through Yodle to make websites for their partnering companies, [redacted] and [redacted].

They parted ways at the end of last year, yet Yodle has kept the old websites active. Now, we are losing clients because they keep going to the old website which is full of errors; grammatical, contact information, and what services we offer. Below are the 2 Yodle sites:

I've tried contacting them several times in the last 6 weeks and haven't heard anything back.Desired Settlement: Take down the old websites which misrepresent us.

Business

Response:

Good morning - I'm very sorry to hear that [redacted] had trouble reaching Yodle. We pride ourselves on quick, responsive customer service, and we'll look into what happened because we don't have a record of her contacting us. If she has any problems reaching us, she can contact me directly at ###-###-#### or [redacted]. Both the websites listed in the complaint have been taken down. We have left a message for [redacted] to let her know the details of this, and we will keep trying to reach her live to ensure that she's satisfied. Thank you![redacted]

Review: Signed up for three month contract. Called to cancel the service so that it would terminate on the contract end date. It just didn't meet our needs. Received multiple calls and emails stating I had to speak to a retention specialist prior to cancellation. The service was not billed again. However, they continue to maintain a website ([redacted]) that is NOT our site, with our practice info on it with a call tracking number and continue to monitor our calls. We have no ability to take down the phony site nor stop the call monitoring. We are no longer an engaged client of Yodle and their continued use of a false site with our practice info is inexcusable. Their continued call monitoring is a violation of HIPPA regulations. We have a LONG string of emails between us and Yodle and they will NOT remove the site or the call tracking.Desired Settlement: We require the website: [redacted] be taken down and the call tracking terminated immediately. People should be warned this is not an ethical company to work with.

Business

Response:

Dear Revdex.com –Thank you for bringing this to our attention, this issue has been resolved and we have taken down the website. We’re sorry for any miscommunication, and wish [redacted] and her practice the best of luck. Best,[redacted]

Review: I called several days before the 2nd month billing to cancel their service. Left a voice mail on the [redacted], sales girl said she'll tell her manager. He called back on the [redacted], AFTER they billed me and three days before original billing time, which they then informed me that my card was expiring soon as well sending me an email indicating that my 'regular' payment would be the [redacted], not the original [redacted].

The representative called...one would not believe it...didn't matter how many different ways I told him that I wanted a refund and terminate all association with Yodle, He simply did not listen to a word I said, simply kept promising imaginary solutions. I simply told them they got me for he first $249, but I wanted out and be refunded what they stole for the 2nd month. I did get a total of 9 responses that month, 7 people soliciting me, and two phone calls, one of which was a friend checking this out. The other made an inquiry and appointment but never heard back(quite pathetic for a month). Also, they created a site that was very generic that has had no traction. Their competitors are able to gain seo's far faster than their snail like progress. Their service simply is not a good fit for me, which I tried to express as clearly as the English language would allow. My points were not even a consideration, main interest was to steal my money and worse, every internet company selling seo's, advertising etc. has bombarded me with phone calls.Desired Settlement: They got $249 which I agreed to for the one month, I also stated from the outset that if it didn't work that I would not continue. It didn't work as described above, I was billed again even though I tried to contact them in a timely manner. I would like my $249 refunded (2nd month billing) due to non-performance and I want all the seo's that they put their phone number in place of mine to be removed. Extremely disappointed.

Business

Response:

Dear Revdex.com,We're very sorry that Yodle wasn't a fit for [redacted]. We have cancelled his account, and will look into any communication issues he had with our client services team. Thank you,[redacted]

[redacted] was solid with helping me out with my account. I typically very lost in this field but he made things very easy and understandable. Probly deserves a raise... good person to person communication is tough to come by these days.

Yodle has proven to be a terrific asset in a short amount of time.

Excellent service, fast effective and to the point,

Thank you, [redacted]

Review: This company presents its service as generating sales leads. I have paid 2 payments of $499.61 and haven't received one legitimate lead. I do get wrong numbers, telemarketers and people looking for work. When I complained the first time they said they would adjust their product so I would receive more exposure. Since then I have continued to receive the same type of calls. I have tried to cancel this service twice and they refuse to cancel until a three month period is up. I do not want to pay another $499.61 for what has proved to be a blatant misrepresentation of the service they provide.Desired Settlement: That they cancel my account immediately and not charge me another payment.

Business

Response:

Hello,

We have spoken to [redacted]. Both parties have signed a settlement agreement and Yodle has agreed to close [redacted]'s account.

We are truly sorry that Yodle did not meet [redacted]'s expectations but wish him well in his future online marketing endeavors.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted by Yodle sales representative and shown a presentation on how Yodle works and how much business Yodle would bring in more if I signed up with Yodle. Based on some statistical analysis performed by the sales person, I was supposed to get so many calls per week, and then turn over about 4 new customers every month. I did not receive the amount of calls promised. Most of the calls that came in were random calls from our of state, solicitors, wrong number, employment etc. In the last three months we did not have one single new customer. I believe that the presentation was inaccurate to say the least. I have also called to cancel the services in the middle of June, and was told to call in at the end of the month to cancel the services. I called at the end of the month to cancel, but they were closed, so I have sent in e-mail request to cancel the services, but Yodle went ahead and charged me for the following month without my permission. When I called to see why this has happened I was told that I have signed an agreement stating that I would call to cancel before the billing date. How am I suppose to know what is Yodle's billing date is and I was told to call at the end of the month to cancel, in my understanding end of the month means by latest the [redacted] or the [redacted] of the month. Therefore, I am requesting a full refund for the whole period which is 4 months at $999.00 per month.Desired Settlement: Full refund of $3996.00

Business

Response:

Dear Revdex.com,

We have been working with [redacted] to resolve this issue. We have reached a settlement where we will refund his account for a partial amount of his original request, based on costs incurred by Yodle while [redacted] was a client.

We have communicated this to [redacted] and he has agreed that this is acceptable. A refund has been processed and [redacted] should see it in his account within three business days.

We regret that [redacted] didn't have success with Yodle, and we wish him all the best in the future.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled the service and they have failed to wipe the internet of the call forwarding number they used. this has caused me to lose business because when clients call the number it says I am out of business. [redacted]

[redacted] this is the number that comes up when you [redacted] 1 - Way Out Bail Bonds. I called a month ago and they said they would take care of and they still have not.Desired Settlement: $5,000.00 which what I believed I paid during the duration of service plus compensation for lost business......

Business

Response:

Dear Revdex.com - we have tried several times to reach [redacted] and have been unsuccessful. He can reach [redacted] at ###-###-#### who will work directly with him to come to a resolution.Thank you,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I spoke with [redacted] who stated that the control number that yodle had was still functioning until December 2014 and that I might have had a problem for only 1 month. I still believe that they should be more responsible when it comes to insuring that the numbers or websites or numbers that come up when businesses are [redacted]d get cleared properly.

Sincerely,

Review: A representative called to sell their service. We were told they could get us 7 business phone calls a week. In the months we had their services, we did not ever receive 7 calls a week and by their records hardly 7 calls at all. Most of the few calls we did receive were pre-existing customers just searching our number on the internet. Yodle uses a different phone number when they place a business on the web for tracking purposes. When we finally broke ties with them, they kept their tracking number on our business, so we actually lost business due to people calling a wrong number. We have been charged 3 months service fees ($200.03 per month). We have disputed the charges through our credit card. Yodle has responded with the agreement we initially signed via internet. They have not provided the service they sold us. We have directly contacted them when trying to break free from the contract and were told that after listening to the initial sales call, Yodle should not have promised such things and they could only provide that if we paid thousands of dollars per month. We are a small business and that is not feasible. So, by their own admission, Yodle has promised something they cannot provide.Desired Settlement: We are willing to pay one month service fee ($200.03) in return for the following:

--we receive an invoice with the last and final payment (marked paid in full)

--there is no bad mark placed on our credit report (and if it is already done, it must be removed by Yodle)

--our relationship with Yodle is forever severed

--they will not contact us in any form in the future except to mail us the receipt for one month's payment (marked paid in full)

Business

Response:

Hello - we have been working with [redacted] to come to a resolution, and have closed and refunded his account. We're also looking into the situation to understand why there was a misunderstanding about expectations. We have recently moved offices, so it is possible that there is a slight delay of a week or two. If there are any further issues, he can contact me directly at [redacted] or [redacted].Thank you,S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been with Yodle for about 8 months and tried to cancel my subscription with them twice. They have used high pressure sales tactics from the beginning and convinced me to stay on the first time I tried to cancel. Today, I tried again to cancel. I repeated myself 8 or 9 times, CLEARLY stating I want to cancel immediately. The phone call wa 8 minutes of me saying I did not want any more of their services, I did not want to hear any more options, I just wanted to cancel. There was NO ambiguity in my request. The manager kept stalling and saying he could do that, but he kept repeating the additional services they could do, and did nothing to cancel my subscription. It got so bad, I was raising my voice, but getting nowhere with him. I was so frustrated, I hung up on him.Desired Settlement: CANCEL MY SUBSCRIPTION IMMEDIATELY AND NEVER CONTACT ME AGAIN!

Business

Response:

Dear Revdex.com – First, we’d like

to apologize to [redacted] for his frustrations. We spoke with him directly

and closed his account. Furthermore we have looked into this situation, and

will be addressing this with our service representative internally. We have

high standards for professionalism and this type of behavior is unacceptable.

Thank you for bringing this to our attention. Best, Jessica

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for an initial 3 month (June-August 2014)online marketing program with Yodle, but Yodle did not contact me as agreed to set up my account. I immediately tried to contact Yodle by calling their customer service number which just rang off the hook - not even an outgoing message. I sent several emails to their customer service email but each one was returned to me as undeliverable. Left with no other option for customer service I left a message withe the sales rep who sold me the package . I went down to my bank two days later still not having heard from Yodle and explained that I thought I had been scammed. The bank rep tried to call the contact number Yodle gave for the transaction of my initial payment but that number was disconnected. The bank representative said it sounded like fraud and my bank temporarily credited me the initial payment. Furthermore, I have not received any contract in writing detailing the verbal agreement I made over the phone and the services Yodle agreed to offer.Desired Settlement: Desired Settlement: I would like Yodle to refund the initial $249 payment and permanently and completely cancel my contract and agree that no monies are owed by me. They are impossible to reach unless you have been mistreated to the extent that you are willing to file a complaint.

Business

Response:

Dear Revdex.com - we have addressed this with [redacted], and have closed her account. We're very sorry that she had so much trouble reaching us. This is out of the ordinary, and definitely does not meet our standards of customer service. We pride ourselves on a quick, responsive customer service team, and I'm very sorry that this isn't what [redacted] experienced. We will look in to this to see what happened.Thank you,[redacted]

I have just started the process of using Yodle. So far everyone is very nice and helpful! I hope this works!!!

I'm sorry I got duped by this company. They talked me into an "adversite" that was completely useless. It was ugly and most importantly, did NOT get me new clients. It got me terrible phone calls and useless emails.
Then, after I canceled, they kept my site up for another 90 days without my permission. It received 1 (ONE) phone call in that entire time. What a waste. So now, that one caller didn't get a call back from my office which could undermine my reputation AND that fact that only ONE call came through after 90 more days is definitive PROOF that the site does not work.
I know the pitch sound great and seems affordable. But I know that it was a waste of money and a waste of my time setting up the site, then canceling and now trying to cancel again. Hire a real website company and avoid Yodel at all costs.

Review: I am a treating physician and owner of a chiropractic office. I hired Yodle to advertise my office on the internet. It was my understanding that the internet marketing was supposed to drive patients into my office for my services. What actually happened was the vast majority of leads that had come into my office via phone calls were for other doctors offices or telemarketers. I found out that Yodle had given me an old, previously used phone number which is the reason why I was, for the most part, only receiving calls from other doctors offices. When I informed Yodle of the issue they told me it would be resolved. After that the problem only got worse. For the last month of the service, I exclusively received calls for other doctors offices.Desired Settlement: I was not given the service which I was originally told I would be receiving and would like a refund.

Business

Response:

Dear Revdex.com,

Yodle has consulted with [redacted] and together we have determined that the best course of action was to close and refund this account. If there are any further questions regarding this matter, Yodle would be happy to discuss them.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Was sold a subscription that was supposed to provide quality mortgage leads. Yodle was unable to provide 1 single quality mortgage lead so a refund was requested. I am not having to dispute these charges with amex to have this resolved.Desired Settlement: Refund 3 separate charges of $1149.45 $1054.37 and $1149.45

Business

Response:

Hello,

Review: I was first contacted by Yodle by a very aggressive sales person trying to sell me a service in which I was actually in need of. I had recently went into a partnership opening a new heating and air conditioning company. We are in the [redacted]. Competition is stiff so we knew our marketing had to be spot on and easily found. The Yodle sales person made it sound as though our phones would not stop ringing, that would have been a good problem. They sold us on a 3 month contract/trial period. The cost for their service plus a pay per click program of $1750 per month for the first three months and we would re-evaluate from there. We were then contacted by our account rep. who got very little info about our company and what we are about to begin building our website. He gave us three very week generic formats that we could choose from for the site and he asked us to send any pictures of our work for the site, the rest was in their hands. With the program we purchased, they were also supposed to post comments and advertising specials on [redacted]. They made one post in the beginning and one more again after enough complaining about performance and what I would call complete neglect of our concerns of the site and was transferred to a new account rep. In the first three months of our service, we repeatedly attempted to contact our rep. about incorrect information about our company on our site, improper spelling, incorrect grammar, the wording in the text was as though it was written by a class of elementary school kids telling the teacher what their daddy does for a living. The text was very repetitive, it was obvious that no research was done by them on the company we were and the industry and if they didn’t know something about it, instead of contacting us, they would make a guess at it. Each time we tried to contact our account rep., we were transferred to someone else who would tell us our rep would be calling us back, later that day after his work hours we would receive an email stating that he tried to call us but got a voicemail, but he would never leave a voice mail and by the time we received the email he would be out of the office. After so many weeks and a couple months of going through this he asked if [redacted] was our number, it was not and he knows our number because he called us on the correct number at other times. After all this we got transferred to a new account rep. and we agreed to try one more month with a new plan that cost us $1,549 for the month with rearranging the way our advertising program was set up. We saw nothing but a drop in what was already a failure of an advertising campaign. I guess my biggest complaints were price (I was averaging well over $100.00-$150.00 per lead) the very generic un-attractive website, very poor performance of the website as far as generating leads, lack attentiveness on part of our account reps., they would change sites that I would have my personally created website posted on and put their unattractive and generic website in place and most of all, greatly exaggerated abilities to generate leads. I am in the air conditioning business in a Texas summer and only received one to two calls per week for the month of July and not much better for the previous months. I was told many times by the Yodle team that it may take a couple months for the campaign to become effective, that was a couple months ago and the our presence online and lead generation have done nothing but decline, which I didn’t think was possible. It seems to me that Yodle seeks out small start-up companies and make unrealistic promises on what they can do, and when they can’t produce what they said they could, they drag you on saying “it just takes time” well that time is very expensive and is more of my money in their pocket. Since the beginning I asked and asked for incorrect information to be changed on our site, fix the grammar, and so on, at one point I even called to have the website pulled offline until it was fixed because it was such an embarrassment.Desired Settlement: Reimbursment of all funds spent with Yodle inc.

Business

Response:

Hello Revdex.com,

We are very sorry to read about [redacted]'s dissatisfaction. We have a high standard of customer service, and we're sorry if this wasn't his experience. We have researched and addressed the issues raised in his complaint. We have also come to an agreement with [redacted] and have closed his account.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,