Yodle, Inc.

Review: My company went through Yodle to make websites for their partnering companies, [redacted] and [redacted].

They parted ways at the end of last year, yet Yodle has kept the old websites active. Now, we are losing clients because they keep going to the old website which is full of errors; grammatical, contact information, and what services we offer. Below are the 2 Yodle sites:

I've tried contacting them several times in the last 6 weeks and haven't heard anything back.Desired Settlement: Take down the old websites which misrepresent us.

Business

Response:

Good morning - I'm very sorry to hear that [redacted] had trouble reaching Yodle. We pride ourselves on quick, responsive customer service, and we'll look into what happened because we don't have a record of her contacting us. If she has any problems reaching us, she can contact me directly at ###-###-#### or [redacted]. Both the websites listed in the complaint have been taken down. We have left a message for [redacted] to let her know the details of this, and we will keep trying to reach her live to ensure that she's satisfied. Thank you![redacted]

Review: Yodle is slick with the high pressure sales tactics, fast to take the money but could not deliver the promised results. Spent $ 3151.09 in 3 months for 4 not so promising leads. Waste of money. Yodle representatives contacted my company several times about hiring their firm to develop new leads thru the web. I finallly decided to listen to what they had to say. Big mistake. After going thru the drawn out sales pitch and web demo and listening to all the hype about how they were Revdex.com A+ accredited, [redacted] Adwords Partners, featured on the news, wrote the book on marketing, etc and could guarantee at least 30-45 good leads each month, I decided to try it. This package was 1049.00 per month for a minimum of 3 months for a total of 3151.09. I figured that if I got 30-45 good leads a month it would be worth it and if they could not deliver the results it sounded like they would tweak their campaign to get those leads. The sales pitch guaranteed the results. So I agreed to a 3 month contract, they charged my credit card for 1051.03 immediately and up went the adversite in a few days and the ad campaigns were started. I received the first real lead 3 weeks into the campaign. The other handful of leads were solicitation calls or bad numbers. So I figured it may take some time to get going, but contacted Yodle about the lack of leads so far. They said they would tweak the ads and in time it would start generating a lot of leads. The only thing I could see is they were spending a lot of money on adwords (some over $ 55.00 per click and sometimes over $200.00 in a day) to get good ad exposure but their so called specialized adversite could not convert any leads. Contacted them multiple times about getting more results and they just said it would take time. After two months I had a total of 3 valid leads and 1 more the following month for a total of 4 actual new leads. Nowhere close to what they had guaranteed in the sales pitch. Asked about canceling before the 3rd month because of the poor results but was again told it takes time. I eventually told them we would not be continuing with them past the 90 days so they would not continue billing us monthly. Suddenly they were not very interested in tweaking the campaign. Just like the contract stated the website, domain name, phone numbers and login page were promptly deleted at the 90 day mark. Fortunately I printed out all the history and spending reports as the campaign progressed so I have a record of how poor they did. Otherwise I would have no proof at all. If you dispute the credit card charges they will just respond to it and say they tried to resolve the matter and you wan't get your money back that way either. It is unfortunate that big companies can get away with this and there is no recourse for small businesses like mine.Desired Settlement: Full refund of $ 3151.09 for services not provided.

Business

Response:

Dear Revdex.com,

We have spoken to [redacted] and have reached a settlement. We have agreed to provide a refund of $2,026.09.

We are sorry that we were unable to deliver a return on [redacted]'s investment with Yodle but wish him well in his future online marketing endeavors.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I contact this company to request a cancel the contract and refund the charge, because according to reviews I saw in other sites all the promises they make are false, even in this reviews warning you about how they refused to refund any money, and is true they refuse to give me any refund, they say that's reviews are false and told me to check reviews in this site "Revdex.com" to find tons of good reviews and false is not any reviews . in there marketing they offer the stars and the moon with their service and promise amazing results you going to get but the true you don't get anything and you just waste your money. If you read this "yodle" marketing people are really good to push you to buy there product (internet services), don't buy even if sound very good is just a empty promise. don't, don't, don't sign with this companyDesired Settlement: refund the charges they made in my credit card.

Business

Response:

Dear Revdex.com,We have come to a resolution with [redacted]. We're disappointed that we're unable to work with him moving forward, but we've closed his account and wish him all the best.Thank you,[redacted]

Review: I asked for internet optimization but received no appreciable increase in business. They promised me an organic location on the first page of Google. I never got there. When I told them my generic web site was unattractive, they allowed me to have my old website. However, this delayed any positive results I would receive from Yodle. Yodle not willing to admit a mistake claimed I gave my Google pin number to someone else that sabotaged their work. The salesman that sold me the contract, I never heard from again, even after I called him numerous times. When I decided to quit and cancel, [redacted] said he would make everything better and I should deal with him exclusively. When nothing improved and I called him twice, his phone answering machine was always full. I could not leave a message and tell him nothing was improving. I am very unsatisfied with Yodle.Desired Settlement: Three months of free advertising to make up for the three months I spent on a worthless product.

Business

Response:

Dear Revdex.com,

Yodle has consulted with [redacted] about his concerns and we have offered him three months of services as compensation. To accept this compensation, [redacted] should sign and return the settlement agreement that Yodle has sent to him. If there are any further questions regarding this matter, Yodle would be happy to discuss them.

Best regards,

Business

Response:

Hello [redacted],

Yodle.com is a rip off do nothing company with hollow promises and a greedy corporation. I spent good money and got zero leads. I did get a few calls from Yodle vendors like [redacted] wanting me to upgrade the service for thousands of dollars. I was mislead into thinking I would have to agree to continue month to month after the first six months. I never agreed but they kept billing me. They told me a month to month price but I never agreed ($149.00/ month) . So when I saw a credit card bill I called them and they said they would only refund $50 but extend my listing for and additional 60 (worthless) days (that I don't want their service for) . I was only 7 days out of 31 days into the month when I called to cancel, and they gave me 33% refund. Yodle is a bad company that delivers nothing and ripped me off. I am demanding/requesting a full refund..

Review: The sales person made it sound like they would promote my currently owned website. On boarding call I found out that their service is to make a new website to promote. (My currently owned website is tied the the brokerage account, and is already owned.) I do not want their product @ 199.00/month with a must six month commitment.Desired Settlement: I would like ANY and ALL charges made refunded and to be assured that no future charges will be made.

Review: A representative called to sell their service. We were told they could get us 7 business phone calls a week. In the months we had their services, we did not ever receive 7 calls a week and by their records hardly 7 calls at all. Most of the few calls we did receive were pre-existing customers just searching our number on the internet. Yodle uses a different phone number when they place a business on the web for tracking purposes. When we finally broke ties with them, they kept their tracking number on our business, so we actually lost business due to people calling a wrong number. We have been charged 3 months service fees ($200.03 per month). We have disputed the charges through our credit card. Yodle has responded with the agreement we initially signed via internet. They have not provided the service they sold us. We have directly contacted them when trying to break free from the contract and were told that after listening to the initial sales call, Yodle should not have promised such things and they could only provide that if we paid thousands of dollars per month. We are a small business and that is not feasible. So, by their own admission, Yodle has promised something they cannot provide.Desired Settlement: We are willing to pay one month service fee ($200.03) in return for the following:

--we receive an invoice with the last and final payment (marked paid in full)

--there is no bad mark placed on our credit report (and if it is already done, it must be removed by Yodle)

--our relationship with Yodle is forever severed

--they will not contact us in any form in the future except to mail us the receipt for one month's payment (marked paid in full)

Business

Response:

Hello - we have been working with [redacted] to come to a resolution, and have closed and refunded his account. We're also looking into the situation to understand why there was a misunderstanding about expectations. We have recently moved offices, so it is possible that there is a slight delay of a week or two. If there are any further issues, he can contact me directly at [redacted] or [redacted].Thank you,S[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled the service and they have failed to wipe the internet of the call forwarding number they used. this has caused me to lose business because when clients call the number it says I am out of business. [redacted]

[redacted] this is the number that comes up when you [redacted] 1 - Way Out Bail Bonds. I called a month ago and they said they would take care of and they still have not.Desired Settlement: $5,000.00 which what I believed I paid during the duration of service plus compensation for lost business......

Business

Response:

Dear Revdex.com - we have tried several times to reach [redacted] and have been unsuccessful. He can reach [redacted] at ###-###-#### who will work directly with him to come to a resolution.Thank you,[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I spoke with [redacted] who stated that the control number that yodle had was still functioning until December 2014 and that I might have had a problem for only 1 month. I still believe that they should be more responsible when it comes to insuring that the numbers or websites or numbers that come up when businesses are [redacted]d get cleared properly.

Sincerely,

Review: I was contacted by Yodle sales representative and shown a presentation on how Yodle works and how much business Yodle would bring in more if I signed up with Yodle. Based on some statistical analysis performed by the sales person, I was supposed to get so many calls per week, and then turn over about 4 new customers every month. I did not receive the amount of calls promised. Most of the calls that came in were random calls from our of state, solicitors, wrong number, employment etc. In the last three months we did not have one single new customer. I believe that the presentation was inaccurate to say the least. I have also called to cancel the services in the middle of June, and was told to call in at the end of the month to cancel the services. I called at the end of the month to cancel, but they were closed, so I have sent in e-mail request to cancel the services, but Yodle went ahead and charged me for the following month without my permission. When I called to see why this has happened I was told that I have signed an agreement stating that I would call to cancel before the billing date. How am I suppose to know what is Yodle's billing date is and I was told to call at the end of the month to cancel, in my understanding end of the month means by latest the [redacted] or the [redacted] of the month. Therefore, I am requesting a full refund for the whole period which is 4 months at $999.00 per month.Desired Settlement: Full refund of $3996.00

Business

Response:

Dear Revdex.com,

We have been working with [redacted] to resolve this issue. We have reached a settlement where we will refund his account for a partial amount of his original request, based on costs incurred by Yodle while [redacted] was a client.

We have communicated this to [redacted] and he has agreed that this is acceptable. A refund has been processed and [redacted] should see it in his account within three business days.

We regret that [redacted] didn't have success with Yodle, and we wish him all the best in the future.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for an initial 3 month (June-August 2014)online marketing program with Yodle, but Yodle did not contact me as agreed to set up my account. I immediately tried to contact Yodle by calling their customer service number which just rang off the hook - not even an outgoing message. I sent several emails to their customer service email but each one was returned to me as undeliverable. Left with no other option for customer service I left a message withe the sales rep who sold me the package . I went down to my bank two days later still not having heard from Yodle and explained that I thought I had been scammed. The bank rep tried to call the contact number Yodle gave for the transaction of my initial payment but that number was disconnected. The bank representative said it sounded like fraud and my bank temporarily credited me the initial payment. Furthermore, I have not received any contract in writing detailing the verbal agreement I made over the phone and the services Yodle agreed to offer.Desired Settlement: Desired Settlement: I would like Yodle to refund the initial $249 payment and permanently and completely cancel my contract and agree that no monies are owed by me. They are impossible to reach unless you have been mistreated to the extent that you are willing to file a complaint.

Business

Response:

Dear Revdex.com - we have addressed this with [redacted], and have closed her account. We're very sorry that she had so much trouble reaching us. This is out of the ordinary, and definitely does not meet our standards of customer service. We pride ourselves on a quick, responsive customer service team, and I'm very sorry that this isn't what [redacted] experienced. We will look in to this to see what happened.Thank you,[redacted]

Review: This company presents its service as generating sales leads. I have paid 2 payments of $499.61 and haven't received one legitimate lead. I do get wrong numbers, telemarketers and people looking for work. When I complained the first time they said they would adjust their product so I would receive more exposure. Since then I have continued to receive the same type of calls. I have tried to cancel this service twice and they refuse to cancel until a three month period is up. I do not want to pay another $499.61 for what has proved to be a blatant misrepresentation of the service they provide.Desired Settlement: That they cancel my account immediately and not charge me another payment.

Business

Response:

Hello,

We have spoken to [redacted]. Both parties have signed a settlement agreement and Yodle has agreed to close [redacted]'s account.

We are truly sorry that Yodle did not meet [redacted]'s expectations but wish him well in his future online marketing endeavors.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Excellent service, fast effective and to the point,

Thank you, [redacted]

Review: I have been with Yodle for about 8 months and tried to cancel my subscription with them twice. They have used high pressure sales tactics from the beginning and convinced me to stay on the first time I tried to cancel. Today, I tried again to cancel. I repeated myself 8 or 9 times, CLEARLY stating I want to cancel immediately. The phone call wa 8 minutes of me saying I did not want any more of their services, I did not want to hear any more options, I just wanted to cancel. There was NO ambiguity in my request. The manager kept stalling and saying he could do that, but he kept repeating the additional services they could do, and did nothing to cancel my subscription. It got so bad, I was raising my voice, but getting nowhere with him. I was so frustrated, I hung up on him.Desired Settlement: CANCEL MY SUBSCRIPTION IMMEDIATELY AND NEVER CONTACT ME AGAIN!

Business

Response:

Dear Revdex.com – First, we’d like

to apologize to [redacted] for his frustrations. We spoke with him directly

and closed his account. Furthermore we have looked into this situation, and

will be addressing this with our service representative internally. We have

high standards for professionalism and this type of behavior is unacceptable.

Thank you for bringing this to our attention. Best, Jessica

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Yodle has proven to be a terrific asset in a short amount of time.

[redacted] was solid with helping me out with my account. I typically very lost in this field but he made things very easy and understandable. Probly deserves a raise... good person to person communication is tough to come by these days.

Review: We cancelled our service received a confirmation via email.

then they called and said they needed a verbal confirmation although they acknowledged the cancellation

Then a representative kept disrupting our business with repeated phone calls... Why????Desired Settlement: refund the $299.39

and remove all content that is from your service

quit billing

refund any additional money you may have billed that hasn't showed yet

Business

Response:

Dear Revdex.com: We are very sorry to hear about [redacted] experience, this is certainly not the type of experience we want any of our 50,000 customers to have. After leaving a few voicemails, we have been unsuccessful at reaching him but we are hoping to be in touch with him soon so we can resolve this matter. [redacted] can reach Ron L[redacted] at ###-###-#### who will work with him directly on addressing his concerns, adding his information to our do not contact list and closing this issue. Thank you, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved When entering into the agreement and if necessary will research and produce the recording where the representative explicitly said we could cancel at anytime and only obligated for the 6 month period. I cancelled due to unsatisfactory service via email and received an acknowledgment of my request and intent. They essentially continued with my service and said they wanted a verbal in addition too the written notice. Charged my credit card which I refuted but the misrepresented to the credit card company the terms and authorization. They now continue to disrupt my business and challenge my right not to continue my service at the time rightfully exercised by myself. This is ridiculous and borders on if not fraud and harassment. My time and my company's time is valuable and if this is resolved expeditiously I'll have no choice but to escalate the grievance and pursue remediation through channels that appropriately will compensate for this harassment, breach of contract and expenditure of our time

Whenot I entered into the agreement I was told and if necessary will produce the recording which the representative

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com: We are willing to work with [redacted] to reach a mutual agreement that would meet his desired settlement, however, we must speak with him over the phone to confirm his account and payment details. Federal Law prohibits us from discussing this information over email. If he could please reach out to Ron L[redacted] at ###-###-####, Ron can expedite this agreement. We truly wish him all the best and want to make sure this is processed as soon as possible. Thank you, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are fully aware inoffice the facts. Being pretentious, knowingly obstructing a refund through this pretentious demand of verbal communication. If they were truly interested in being honest ando not stealing from small business. If they get away with this with a mere 500,000 businesses they in essence would have hijacked small business America of nearly $150,000,000. Not bado for a criminal act hiding behind a facade of a more corrupt and sinister objective of stealing from those who probably ignore the fight for justice. They certainly don't have any trouble using the credit card information to charge the card, but to credit the card for funds wrongly charged, these circumstances stand out so clearly and speak for themselves. The operation is acting like a criminal enterprise through extortion and/or fraud. Credit the card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was first contacted by Yodle by a very aggressive sales person trying to sell me a service in which I was actually in need of. I had recently went into a partnership opening a new heating and air conditioning company. We are in the [redacted]. Competition is stiff so we knew our marketing had to be spot on and easily found. The Yodle sales person made it sound as though our phones would not stop ringing, that would have been a good problem. They sold us on a 3 month contract/trial period. The cost for their service plus a pay per click program of $1750 per month for the first three months and we would re-evaluate from there. We were then contacted by our account rep. who got very little info about our company and what we are about to begin building our website. He gave us three very week generic formats that we could choose from for the site and he asked us to send any pictures of our work for the site, the rest was in their hands. With the program we purchased, they were also supposed to post comments and advertising specials on [redacted]. They made one post in the beginning and one more again after enough complaining about performance and what I would call complete neglect of our concerns of the site and was transferred to a new account rep. In the first three months of our service, we repeatedly attempted to contact our rep. about incorrect information about our company on our site, improper spelling, incorrect grammar, the wording in the text was as though it was written by a class of elementary school kids telling the teacher what their daddy does for a living. The text was very repetitive, it was obvious that no research was done by them on the company we were and the industry and if they didn’t know something about it, instead of contacting us, they would make a guess at it. Each time we tried to contact our account rep., we were transferred to someone else who would tell us our rep would be calling us back, later that day after his work hours we would receive an email stating that he tried to call us but got a voicemail, but he would never leave a voice mail and by the time we received the email he would be out of the office. After so many weeks and a couple months of going through this he asked if [redacted] was our number, it was not and he knows our number because he called us on the correct number at other times. After all this we got transferred to a new account rep. and we agreed to try one more month with a new plan that cost us $1,549 for the month with rearranging the way our advertising program was set up. We saw nothing but a drop in what was already a failure of an advertising campaign. I guess my biggest complaints were price (I was averaging well over $100.00-$150.00 per lead) the very generic un-attractive website, very poor performance of the website as far as generating leads, lack attentiveness on part of our account reps., they would change sites that I would have my personally created website posted on and put their unattractive and generic website in place and most of all, greatly exaggerated abilities to generate leads. I am in the air conditioning business in a Texas summer and only received one to two calls per week for the month of July and not much better for the previous months. I was told many times by the Yodle team that it may take a couple months for the campaign to become effective, that was a couple months ago and the our presence online and lead generation have done nothing but decline, which I didn’t think was possible. It seems to me that Yodle seeks out small start-up companies and make unrealistic promises on what they can do, and when they can’t produce what they said they could, they drag you on saying “it just takes time” well that time is very expensive and is more of my money in their pocket. Since the beginning I asked and asked for incorrect information to be changed on our site, fix the grammar, and so on, at one point I even called to have the website pulled offline until it was fixed because it was such an embarrassment.Desired Settlement: Reimbursment of all funds spent with Yodle inc.

Business

Response:

Hello Revdex.com,

We are very sorry to read about [redacted]'s dissatisfaction. We have a high standard of customer service, and we're sorry if this wasn't his experience. We have researched and addressed the issues raised in his complaint. We have also come to an agreement with [redacted] and have closed his account.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Was sold a subscription that was supposed to provide quality mortgage leads. Yodle was unable to provide 1 single quality mortgage lead so a refund was requested. I am not having to dispute these charges with amex to have this resolved.Desired Settlement: Refund 3 separate charges of $1149.45 $1054.37 and $1149.45

Business

Response:

Hello,

Review: I am a treating physician and owner of a chiropractic office. I hired Yodle to advertise my office on the internet. It was my understanding that the internet marketing was supposed to drive patients into my office for my services. What actually happened was the vast majority of leads that had come into my office via phone calls were for other doctors offices or telemarketers. I found out that Yodle had given me an old, previously used phone number which is the reason why I was, for the most part, only receiving calls from other doctors offices. When I informed Yodle of the issue they told me it would be resolved. After that the problem only got worse. For the last month of the service, I exclusively received calls for other doctors offices.Desired Settlement: I was not given the service which I was originally told I would be receiving and would like a refund.

Business

Response:

Dear Revdex.com,

Yodle has consulted with [redacted] and together we have determined that the best course of action was to close and refund this account. If there are any further questions regarding this matter, Yodle would be happy to discuss them.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When Yodel contacted me about advertising, it was hard for me to signup. They explained to me that if and when I would cancel they would cancel the [redacted] and [redacted] accounts that were created on my behalf. That turned out to be untrue because when I decided to try a different advertising direction, the new company is unable to create a new exposure on the internet because there is already a [redacted] account running and neither they nor I can access this account. I spoke with [redacted] today about this situation. They tried to help to solve problem, but it turns out that I had to ask Yodel to transfer ownership of the [redacted] Plus account to me. The procedure is to wait eight days for a response from Yodel. Now, I'm the only owner of [redacted], now converted to [redacted] because I became an LLC, and residing at [redacted]. This was done with the state of Pennsylvania. Then no one other than me is legally allowed to control anything associated with this company or advertise for this company without my permission and I terminated my business with Yodel. Now, I have my company advertising on hold until this is resolved. This is wrong. No company should be allowed to take hold of another company's progress because you stopped doing business with them.Desired Settlement: I would like Yodel to immediately transfer ownership of my [redacted] and [redacted] accounts to me. I also wanted the Revdex.com to know that this company engages in this type of business practice, which makes it virtually impossible for businesses that stop doing business with them to continue advertising.

Business

Response:

Dear Revdex.com,

I'm sorry to hear that [redacted] was disappointed in his experience with Yodle and that he had trouble transferring his directory listings. It is our practice to release these listings as part of the account cancellation process, and we've been in touch with [redacted] to explain how to reclaim them. If he has any further questions, we are happy to help facilitate a smooth transition and he can reach out to his client services representative or contact me personally at [redacted]

Thank you,