Yodle, Inc.

Review: Yodle called me and offered to do an advertisement for my company trough the internet. They explained that Yodle will create Ads based on the Customer Content, and will distribute the Ads through the Yodle Distribution Network. For the first mount I got just one call. The other contacts with customers which they sent me were not existing contacts. I was absolutely disappointed with the service they provide for the first mount, so I wanted to cancel the advertising. I contact [redacted]- a Marketing Consultant. The answer was that I have a contract and there is no way that they will cancel the charges. They never sent me and I have never read any contract from Yodle. On a conversation over the phone they stand that I was signed an electronic contract. I have never realized that I'm signing a contract with no refunds and no cancellation for three mounts. [redacted] /an agent for Yodle who contact me for first time and introduced Yodle services and made the"contract" with me and Yodle/ explained that I can cancel the advertisement at any time. On June **, I called to cancel and during the conversation Yodle made a charge for $999.00 from the Discover Card. The first charge was made on June *, 2013 for amount of $999.00. The second charge was made on June **, 2013 for amount of $999.67 and supposed to be done on July*, amount after the first charge. I called more than four times and tried to negotiate with them, but they were absolutely not open for that. After the last conversation with [redacted] which was on June **, he made a charge and canceled the services, so practically they didn't provide absolutely any service for July and refuse to return the money. This is absolutely a scam. After I asked, they email me a contract and I was able to read Yodle terms and conditions. There are four pages of terms and conditions that explain how the costumer will be charged and that the costumer will not get any money back in any condition. I'm absolutely positive that [redacted] didn't read those terms and condition on the time where we were creating my account with Yodle and when I agreed to make a payment and try there services. I'm absolutely not satisfied with there services and was scammed by the second mount, because Yodle erased my information for service but made the charge for the second payment. How an advertising company can force a client and create a contract? What will happen if I'm closing my business, or I have enough work and don't need more advertising? I'm pretty sure that many other clients was burned by Yodle just because they have created a "contracts" without providing a dissent service.Desired Settlement: I would like to receive a full refund of $1999.67

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a 6 month contract with Yodle based upon the promise that they would deliver leads by optimizing my website and SEO position on [redacted]. In the 6 month period, they have delivered 1 lead, and have boosted the SEO position for several key words, but certainly and clearly not enough to bring in leads. In conversations over the past several days, they have admitted that I have done what I needed to do, and that the site was under performing.

I contacted them several months back to ask why I couldn't add a link to the page that would direct them to search pages on my primary website. At the time, they said it could not be done. In speaking with a rep today (high pressure) he indicated that could be done, and would certainly help. I believe that it would help, if the Yodle site was generating the traffic they said it would. In 6 months, it is attracting less than 1 person per day, and only 1 lead in that time.

The main issue that I am finding is that with their adversite, they have now taken primary positions over my business in [redacted] and [redacted]. I do not have the resources to undo this, and ensure that I will now have that primary position with my web domain.Desired Settlement: The desired outcome for me is for them to ensure cancellation of my account and to ensure that they dissolve the site that they created for me and allow me and my business domain to take a primary position in search engines. My concern is that when I type my business ([redacted] Real Estate), the adversite that they created is what populates in the search engines and maps.

Thank you.

Business

Response:

Dear Revdex.com: while we are very sorry to hear [redacted] did not have more success with Yodle’s services, we appreciate him bringing these issues to our attention. As a result, [redacted]’s account has been closed and we are taking the proper steps to ensure his advertsite is taken down. If he needs any further information or would like an update on the progress, he can reach [redacted] at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After an extremely high pressure sales pitch filled with "too good to be true" promises and many "no thank yous", a considerable price reduction "good for end of business today only" roped me in. I figured just ONE or TWO sales over 90 days would cover the expense outlay and, based on what was pitched and promised, the sales rep made this seem like this is what in the least would happen. The sales pitch painted a picture whereby [redacted]'s technology platform, expertise, and ad buying power would be exponentially more effective dollar for dollar than on my own or anywhere else. I told the sales rep that the spend level seemed way too low to produce any significant leads but he promised otherwise and was intent on saying anything he had to to get my credit card information. This included an unlimited ability to reach my customer base through email marketing. This turned out to be a disaster from the start when they tried to charge my credit card for the first 90 days UPFRONT when I told them all along I would not agree to that- it would have to be month to month. After going another unnecessary round of them selling me as to why they needed all my $$ upfront, and "you'll have to talk to my [redacted]" to get this exception car dealership style, they agreed to honor what was already agreed to- I could pay month to month. From there it just got worse. My delineated marketing area they were advertising in was wrong. They registered my HOME ADDRESS in the search engines as my business address despite numerous conversations explaining how important it was for them to NOT do that. And the hits just kept on coming after that... I uploaded some of my customer emails to start my email marketing through the service. My initial blast went out to 6900 email addresses. After this initial mailing the list was refined to 5300 addresses. It was explained the difference was "Unsubscribes" and bad/old email addresses. This sounded right to me. 2 weeks later I tried to send another email and it did not send. After 2 days and numerous emails questioning why my email wasn't sending, I received an email from my rep explaining that I could only send 10k emails/month. I told him this was not what was promised me. In fact I was told "unlimited" was my email limit, I explained that he could go back and listen to my training call whereby the woman told me specifically there was no restriction to the email service. This, in fact, was my 'safety net' in deciding to try [redacted] in the first place, despite my gut instinct that this was probably not a fit for me. I immediately asked for a refund and to stop my service- this is not what I signed on for. My rep not only responded that this was not possible, but that I SHOULD'VE READ MY EMAIL MARKETING AGREEMENT IN THE FIRST PLACE. I told him his sales trainers should read the email marketing agreement first, and before training a client with false information. You will find with [redacted] a consistent theme when questioning/objecting to anything- it is YOUR FAULT. YOU didn't use this tool properly, YOU didn't read the fine print, YOU didn't make the sale, YOU didn't make your product attractive enough to get a lead, etc. This is their 'out' when the result is failure. And it is clearly scripted. In the end this was a miserable failure. I received ZERO qualified leads after spending 2k. The phone conversations I did have were with people who were seeking advice, but nothing I could generate any revenue off of. When searching my field of business in my specific small city in [redacted], the highest I showed up in the search engine was 4th page. Not very impressive.... I asked for a refund repeatedly throughout, after every false sales pitch was uncovered. [redacted] refused. they said essentially- YOUR fault you couldn't sell anyone that called you and that they could not believe I would ask for a refund after knowing that they had already spent my money on advertising..... But this is what put me over the top- my rep actually said to me. "You really expect me to refund you in full after we produced a lead that you spent 11 minutes on the phone with and evidently could not sell...that's not our fault.." WOW. If he would've bothered to listen to the call he would've known that is was from an elderly gentleman who did not know where to turn for repairs to his home. I spent the time going on the web to point him in the direction of a state agency that could help senior citizens with such matters.... I'm sure [redacted] helps many companies- but they are not for everyone. And in the case where it isn't a fit [redacted] does not appear to care. They will still try to pound the square peg into the round hole, and then blame the square for not going in smoothly....Oh, and after I closed my account last Friday and refused a refund, I was told a [redacted] would contact me to discuss my complete dissatisfaction. Still awaiting that call...Desired Settlement: Full Refund Plus

Business

Response:

Dear Revdex.com,

Thank you for raising this to our attention. We have addressed this complaint with [redacted] to resolve the issue and close his account.

We have high expectations of professionalism across the organization, and we're sorry if this wasn't [redacted]' experience. We are looking in to both his sales call and experience with our client services team to determine the appropriate course of action.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a six month membership with this company and really felt pressured not to do any research before committing. Then I read all the horrible reviews on [redacted], My3Cents and here on the Revdex.com website. I see they take unauthorized deductions from their clients bank accounts, basically deliver nothing and make it impossible to either be rid of them after the six months is up or make it impossible to get any resolution to any questions or concerns. This company is a small businesses nightmare. From what I've read, it will take me months to straighten out the mess they'll make of my existing online advertising. How does a company treat their clients like this and still stay in business? I'm really dreading the next six months trying to untangle myself from their "efforts".Desired Settlement: I'd love to just get my $249 back and be done with this company but that's not how they do business. Read the reports on this site and elsewhere and it becomes clear that once this company has a credit card number or checking account number it's going to grab all it can get regardless of any work they do or results they produce.

Business

Response:

Dear Revdex.com: We spoke with [redacted] directly and have agreed to release him from his contract. We are awaiting his return from the holidays to accept and process his cancellation. We are very sorry to hear his reservations on our services, this is not the type of expereince we would like for any of our 50,000+ customers. We wish him all the best. Thank you, Jessica M[redacted].

Review: After a very hard sales call that basically wouldn't take "no" for an answer, I decided to not use Yodle after I was provided with the written contract to sign a few days later. On the official call to discuss how the service would be implemented, etc. I was told "just type your name there and click the bottom" (and wasn't even told that it was the contract) and was clearly being directed to just agree and move on to the website. I informed the Yodle employee on the other end of the call that I was going to click a hyperlink I saw because I wanted to review the terms of the contract. She seemed annoyed but agreed. As I reviewed the contract, I realized it would require some time and that there were discrepancies from what I was told and what was in the contract. I informed the woman I would need to take some time to review and would call back once I had time to review it. I was busy at work so I called back the next day and informed the employee I would not be signing the contract and wanted to be refunded my money. I was told someone would call me likely the next day since there was only a few more business hours remaining in the day. A "Customer Loyalty Manager" called me the next day and continued the hard sales process. I informed him about my lengthy list of concerns and that I refused to sign the contract since it was different than what I was told. Like all the other employees, he also talked about the "flexibility" of their services and made promises, but they never seem to do so once they switch to a recorded line. I told him I wanted a refund and he said they had already started working. I said I don't know why they would do that since I didn't sign the contract and specified from the beginning I did not want things to happen the standard way due to my concerns. He said they would have to review the recorded initial sales conversation (which they only record the end of the conversation, after a lengthy call making lots of promises). I told him to please get the review done quickly, as I had spoken with my [redacted] Card and need to call them back in a week if I cannot get this resolved with them. At that point be became even more condescending and intimidating, saying that if I go forward with a dispute, then it's out of his hands and "it will be between your bank and our bank and I can tell you that 99% of the time that goes in our favor." I informed him of how that is not something that instills faith in a company when they try to be intimidating on top of the already hard sales tactics and disrespectful and rude nature of their calls. The day I refused to sign the contract, my customers started contacting me telling me my website is being changed to another site online. I did not approve the content their and that was not suppose to occur until after my call resolving the details of how I wanted things to happen. I did not authorize any content or changes and as a physician, my website contains medical information and could have negative impact on my business for extended periods. It has already negatively impacted my business since my patients/customers are contacting me telling me their efforts to place reviews are being linked to this company's website that they copied from mine (we were supposed to talk about that before anything was done) and that they are being redirected to another website from a link that was already my site! I just want my money back (in full!) and for this company to undo all the damage they have already caused. I want the fake number and the fake website removed and the info changed back to mine in all the locations it was changed to theirs. Ideally, I would also like for them to change their practices, because after seeing their [redacted] reviews, I am not alone and this IS how they do business (despite their denial).Desired Settlement: Full refund and education courses to be completed by Yodle employees regarding moral and ethical business practices and customer service. But I'll settle for the full refund.

Business

Response:

Dear Revdex.com,We're very sorry for what [redacted] experienced as a Yodle client. We have looked into the conversations she had with our different sales teams to address any issues. We've also closed and refunded her account. We'd like to thank [redacted] for her interest in Yodle, and wish her the best of luck moving forwad.Thank you,[redacted]

Review: The company is supposed to provide a marketing service. However, I did not receive one positive outcome from the marketing which leads me to believe they provided the service. My own [redacted] advertisement was higher than anything I could find from the business services that I paid for. I contacted the company and was advised that the ads that needed to be targeted had been turned off and should not have been. I had them turned on but in the meantime ALL of the calls that I received had nothing to do with my scope of business. All calls are recorded and I prompted the reps to listen to the calls to ensure that the target market was completely off.Desired Settlement: I would like to be refunded for my monies for the lack of services. I do not believe that the company fulfilled its obligation to provide the scope of work outlined. The continually hard market their customers but lack in finding customers for their customers. Had they been that diligent in pursuing their advertising, I believe that I would have received at least one client.

Business

Response:

Dear Revdex.com,

We have spoken to [redacted] and have agreed to provide a refund of $300. Both parties have signed a settlement agreement and Yodle is now processing the $300 refund.

We are truly sorry that we were unable to deliver the value that [redacted] was looking for during her time as a Yodle client but wish her well in all future online marketing endeavors.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I earlier contacted Yodle and advised them that I was very disatisfied and wanted to cancel. Notwithstanding, however, I received a call today from Yodle's billing department. They were attempting to collect payment; and stated that they were unaware of my cancellation notice.Desired Settlement: I am requesting a full refund.

Business

Response:

Dear Revdex.com,

Thank you for raising this issue. We have been in touch with [redacted] and have voided his past due payment and closed his account. We apologize to [redacted] for this mistake and have remedied the problem.

Thank you,

Review: I am currently in a trial contract with Yodle, and I have found that the only cutomer service I recieve is a non stop sales pitch. I have tried to terminate my contract with them. they refuse to do anything until the trial period is over. I have explained to them that I will be terminating the contract at the end of the trial period reguardless of whatever out there is. Since starting to do business with them I have noticed a decline in exposure that I had built up over the years. They are no help as to date all the work they have done is sloppy. Not to mention that I feel like I was going to be getting alot more than the limited services I am getting after my money cleared their account.Desired Settlement: I just want to terminate my account and get my refund before the trial period is over.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This internet marketing business aggressively started calling me soon after I build my website for private practice mental health counseling. They keep calling me during work hours despite me being very direct with them that I am not interested in their services. These interruptions reduce the quality of work life for myself as a therapist and also for my clients. I do realize I have the option of turning off my phone, but that still will not stop them from calling me. Furthermore, they blatantly lied to me, claiming they were not trying to sell me anything or that they wanted nothing in return. Please make them stop.Desired Settlement: No further contact by the business.

Business

Response:

Dear Revdex.com: Thank you for bringing this to our attention. We have reached out to [redacted] and resolved this issue. Furthermore, we confirmed his contact information and have placed his office on our do not call and do not email list. We'd also like to apologize to [redacted] for any disruption this could have caused and we are very sorry he did not have a more positive experience with our sales team. Thank you, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was promised my company would be listed in 50 directories and im not, I was promised they would build and help maintain my ** page and never even did one thing for it, and that I would also be found on all major search engines and it took 7 months to get there......90% of all the phone leads were telemarketer call or apartment complexes, and In 7 months I only had 3 email clients. I was told I should have called and told them I was having problems and I did a couple times and got the same outcome....we will work on fixing your adversite when they are suppose to be managing this account not me..This whole thing was a total scam.Desired Settlement: Just like no work was put in my account I should receive a full refund of all the money wasted on these fake promises and they need to change their website and erase all their misleading facts.

Business

Response:

Hello - we have been in touch with [redacted] and have resolved this issue and closed his account. We're sorry that he didn't have a better experience with Yodle, and wish him and his business continued success.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Yodel, Inc. contacted me to advertise with them and they would provide me with 36 DWI leads. They represented to me that due to their superior technology and talents they could GUARANTEE me with 36 DWI calls per month. I already had a web page and Google listing and they knew this. They were going to set up a special web page and phone number so that I would be able to receive their leads.They were charging me $1249.53mo for this service. When this was agreed upon,they recorded our conversation. I tell you this so that you can confirm what I tell you is accurate. I did not receive a single DWI phone call. The phone calls I did receive were recorded so again you can confirm this information. The calls I received were from other marketing companies and pre-existing clients and realtors that I was already doing business with. I also received 2 phone calls for OTHER ATTORNEYS. Yodel,Inc simply supplied me with the same number they gave to other attorneys they had sold the service to. In addition, the web page they were going to design for me was defective. Despite my repeated phone calls explaining to them that DUI does not exist as a charge in NY, they posted on the site that I handled DUI.The error made me look like a fool because there is no such charge in NY. They did not "create a custom" webpage for me, they simply took a web page they had used in another State and stuck my name on it. I feel I was taken advantage of with a "Bait and Switch", they "baited" me with the lure of 36 DWI calls, then "switched" me to a canned web page they had been using for other attorneys. When I contacted them and told them about my unhappiness with their service, they agreed to refund me. However, they sent me a "release" that I had to sign that we had not agreed upon. The release included language regarding "gag orders", and legal jurisdiction in New York City. We had not agreed to those things.They then charged my cc for another 2mos for 1249.53 per mo.Desired Settlement: I would like a refund for the 3 mos charges of 1249.53 per month, for a total of $3748.59. Please note, the Contract had a 30 day cancellation clause. I cancelled within the 30 days after they notified me that my web page was up and running.

Business

Response:

Dear Revdex.com,

I don't know about any other industry, but for real estate, STAY AWAY from this company! They will NOT perform for you and you will waste so many valuable dollars! You will be stuck in a contract and see there is NO performance for your money. I would complain each and every month and they would tell me their song and dance about making sure the "optimization" on my account was correct etc, but nothing ever changed. They took almost $1500 from me and NEVER once drove me a single lead.

Review: Yodle Inc. solicited my business for advertising my law firm. The sales rep initially made representations that I would not be limited by practice area and that Yodle would advertise all of my practice areas which included family law and personal injury. They also represented I would "go live" on a certain date, but then did not do that for 10 days yet continue to charge me without correcting the date despite promises to correct it. It turns out they did not advertise my firm in the practice areas I selected. Later they said I could only advertise in one. They got that one wrong and I began getting calls for labor matters, something that was not what I selected. I called to correct and they said I would. I still get calls for that area of law rather than what I selected. I do not show up for the area I selected. Three months later I am not getting what was offered. In fact, Yodle is HURTING MY BUSINESS by driving people to my business in the wrong legal areas. [redacted] often use the internet to locate a phone number. They will think I switched my practice area. This is advertising malpractice. To sum up, Yodle has: 1. Misrepresented from the beginning that I would get more service.\ 2. Later refused to comply with its initial promise and limited service. 3. Charged me before it said it would and continues to do so despite promises that it would correct the problem. 4. Utterly failed to perform the terms of the agreement. Yodle sold its "Revdex.com A plus rating". [redacted] Fraudulent representations of the services offered, charging people before services are provided, is very serious.Desired Settlement: I want no ties with this company. I want my money back. All of it. This company scammed me and I want an investigation into their practices.

Business

Response:

Dear Revdex.com,

Yodle has consulted with [redacted] and together we have determined that the best course of action was to close and refund this account. If there are any further questions regarding this matter, Yodle would be happy to discuss them.

Best regards,

If you have ZERO web knowledge with NO web presence, this could be an okay deal for you. If you have a [redacted], website etc all they want to do is get you to allow them access so they can point it to their basic simple webpage. Then they can tell you that they're getting you traffic... which you're already getting without them.

The tool are simply archaic (old) and way too basic. They created their own review site that is only useful as long as you continuously pay them.

They also give you a phone number they recycle from a previous customer. Expect 50-100% of your calls to be looking for the previous business. They'll then still count this as 'organic leads delivered to your business'.

The SEO is horrible. After several months, I'm on page 3. My normal website without their 'secret SEO formula' is Page 2.

Mail service is bottom basement. $5-$10/month at most email campaign sites.

Overall its a crapper. Take some money and light it on fire.

Review: I noticed a charge from Yodle Inc for $174.00 on my credit card I did not recognize. Upon researching the name Yodle Inc I found they are a advertising company. I called their contact number and Jessica confirmed that I indeed had no account with them and she couldn't even look up what I was billed for or anything. I called back the next day and the next lady asked me to send them what information I had to [redacted], which I did.

I have had three charges by Yodle approximately the same time for the past three months (Nov/Dec 2015 - and Jan 2016) and I have no idea why.

Two other Yodle representatives have contacted me but still they refuse to tell me how they got my credit card number, what the charges are for or anything.

I obviously did not knowingly purchase anything from their company (I'm a retired US Marine) and they have no account to recognize with my name in the first place.Desired Settlement: Refund for fees charged on my credit card for the past three months.

Consumer

Response:

I have received a verbal response made by the business (Mr. Ron a[redacted]) in reference to complaint ID [redacted], and find that his resolution is satisfactory to me and the matter has been resolved. It turns out that Capitol One was the culprit and started the unauthorized charging when they added the "chip" to my card!

Sincerely,

The associates at Yodle have always been very helpful. They are very committed to helping small businesses grow and continue to expand their technology to reach new clients.

Review: Yodle made promises about the kind of advertising they could provide, the salesperson misrepresented what they could do for us. When it came down to setting it up, the services were disappointing - they could not do the niche marketing that the sales person promised - and the results have been terrible.

Now that we are asking for a refund, they are not getting back to us in the time frames they are promising. Instead saying that they need to review with their "quality team."

We are only asking for 2 months back of the 3 month contract. We regret not having checked out their results on Revdex.com first.Desired Settlement: 2 of the 3 months back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My complaints with Yodle, Inc. are many. I believe they have violated many business practices and have a complete disregard for honest and ethical company behavior. To me, it is another art of scamming legitimate businesses paying for advertising.

I have complaints concerning their sales practices, guarantees, and customer service representatives. They used high pressure sales tactics with inflated and unsubstantiated claims of success to get me signed up before providing a full explanation which would allow me to understand the services upfront. In addition, during the sales presentations, I was told that they guarantee results from using the company services. I had no success with their service and did not close ONE loan from it. I was told I would be closing 3-4 additional loans per month - minimum. Not only was there a lack of leads, I had no increase in web traffic and many incorrect leads/calls routed to me.

Upon my first attempt to cancel my account, they had a newly assigned "[redacted], [redacted]" call me stating he would be managing our company as a whole and made additional false promises of how he could fix my account, generate additional guaranteed leads, and would lower my cost by more than half to encourage me to "trust" him. I agreed to give him that opportunity but only if he could turn things around. It did not take long to realize that he did not help my situation at all and may have limited my account even more than it had been. I have not heard back from him since he talked me into giving it a little time with his false promises. I again attempted to cancel my account and told them NOT to continue to bill my credit card as they no longer had permission to use it. They continued to bill it every 7 days and were able to get an additional payment to go through and have since been billing it again for another payment. I have several emails going back and forth to show that they were made aware that they no longer had permission to use the card. I have not gotten any refund of the fees from the company and have had no success in stopping the charge attempts even though I have sent many emails and had many phone conversations asking it be taken care of. They know the account is in dispute and will not cancel it and continue to try to force me to pay them an additional $329.52 to cancel the account.

I have made it clear to them that the account has been cancelled, that they are not to continue to charge on my credit card, and that the contract dispute needs to be handled in a different way other than them strong-arming me and stealing money on my credit card. They have misrepresented their service (including through sales presentations), used unethical collection practices, failed to deliver the service that was sold, they failed to honor verbal commitments, provide services, and refunds. Their sales presentation used high pressure sales tactics and failed to disclose key conditions of offer.

They have not met any of their requirements for service but expect me to pay and continue to pay for services that I have never received.Desired Settlement: I would like all of the charges reversed and would like no further contact from them.

Business

Response:

Revdex.com,First of all, we are very disappointed to read about [redacted]'s experience with Yodle. We're committed to delivering the best possible results for our customers, and we're sorry that this wasn't [redacted]'s experience with us and wish her all the best for future success. During the holiday season, we have been unable to connect with [redacted] but expect to be in touch with her this week. We have every intention of resolving this matter amicably. If you need further updates on our progress, please contact me at ###-###-#### or [redacted]. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was out of town from Dec. [redacted] until Monday afternoon, January [redacted]. We have played some email and phone tag but have not had the opportunity to discuss yet.[redacted] is the representative that has been in touch with me. I emailed [redacted] on Jan. * at 1:50 pm to ask if she were available. When she called, I was not at my desk and missed her call as I did not know that she was available. On January [redacted], I emailed her at 1:10 pm to see if she was available and then attempted to call her at 1:30 pm to which I had to leave a message with customer service for her.I have not had any other suggestions or offers for how to resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com, We were able to resolve this issue with [redacted] on January [redacted]. We apologize for the delay - with the holiday schedule we had some difficulty coordinating a conversation, but everything has since been resolved.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called several days before the 2nd month billing to cancel their service. Left a voice mail on the [redacted], sales girl said she'll tell her manager. He called back on the [redacted], AFTER they billed me and three days before original billing time, which they then informed me that my card was expiring soon as well sending me an email indicating that my 'regular' payment would be the [redacted], not the original [redacted].

The representative called...one would not believe it...didn't matter how many different ways I told him that I wanted a refund and terminate all association with Yodle, He simply did not listen to a word I said, simply kept promising imaginary solutions. I simply told them they got me for he first $249, but I wanted out and be refunded what they stole for the 2nd month. I did get a total of 9 responses that month, 7 people soliciting me, and two phone calls, one of which was a friend checking this out. The other made an inquiry and appointment but never heard back(quite pathetic for a month). Also, they created a site that was very generic that has had no traction. Their competitors are able to gain seo's far faster than their snail like progress. Their service simply is not a good fit for me, which I tried to express as clearly as the English language would allow. My points were not even a consideration, main interest was to steal my money and worse, every internet company selling seo's, advertising etc. has bombarded me with phone calls.Desired Settlement: They got $249 which I agreed to for the one month, I also stated from the outset that if it didn't work that I would not continue. It didn't work as described above, I was billed again even though I tried to contact them in a timely manner. I would like my $249 refunded (2nd month billing) due to non-performance and I want all the seo's that they put their phone number in place of mine to be removed. Extremely disappointed.

Business

Response:

Dear Revdex.com,We're very sorry that Yodle wasn't a fit for [redacted]. We have cancelled his account, and will look into any communication issues he had with our client services team. Thank you,[redacted]

Review: Signed up for three month contract. Called to cancel the service so that it would terminate on the contract end date. It just didn't meet our needs. Received multiple calls and emails stating I had to speak to a retention specialist prior to cancellation. The service was not billed again. However, they continue to maintain a website ([redacted]) that is NOT our site, with our practice info on it with a call tracking number and continue to monitor our calls. We have no ability to take down the phony site nor stop the call monitoring. We are no longer an engaged client of Yodle and their continued use of a false site with our practice info is inexcusable. Their continued call monitoring is a violation of HIPPA regulations. We have a LONG string of emails between us and Yodle and they will NOT remove the site or the call tracking.Desired Settlement: We require the website: [redacted] be taken down and the call tracking terminated immediately. People should be warned this is not an ethical company to work with.

Business

Response:

Dear Revdex.com –Thank you for bringing this to our attention, this issue has been resolved and we have taken down the website. We’re sorry for any miscommunication, and wish [redacted] and her practice the best of luck. Best,[redacted]