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Yodle, Inc.

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Reviews Yodle, Inc.

Yodle, Inc. Reviews (461)

Our business is very pleased with service from Yodle. Customer service is very professional and very knowledgeable and understand how to get your website noticed! Since signing up with Yodle, even though we are pretty new clients, we have been getting a steady stream of potential customers through them when before, our business was practically flat. I would recommend them to any business who wants to move forward. Sincerely, [redacted] and [redacted]

Review: Yodle is not what they market themselves to be nor is the customer service of any value at all. I have nothing but negative things to say about this company. They are great at hooking in customers, but once they've got you signed up, don't expect any help. They start off by getting you to sign up for a 6 month contract at $250 a month. A little pricey, but seems like a good deal to start. They then get access to your google + account, [redacted], etc. Next you have to go into your Yodle portal and add content, customer contact info, etc. Then they have an automated integration that posts the content to the linked social media sites. Now if you ever need help, good luck, I spent days calling in for help, 15 minutes each call, waiting, waiting, waiting, finally hung up. Customer service is non existent. Then I called their sales team and requested to cancel due to lack of support. They said I was bound to contract. So I demanded due to lack of service accessibility that my account be immediately cancelled. They then said I had to talk to a manager to cancel, but no manager was ever available. Day after day, I called in waiting, waiting, never got through to a manager. He would then call from a number in the same area code as mine, but my phone never rang, it would just suddenly get a message to call them back. Finally I wrote to them and had enough of their ** game of cant get a hold of someone to cancel, so they finally emailed me and said my account was cancelled. Basically after you are hooked they are a nightmare. Don't waste your money or time.Desired Settlement: As of now no outcome.

Business

Response:

Dear Revdex.com: Thank you for bringing this to our attention. We spoke with [redacted] and we are glad we were able to reach a mutual agreement and close his account. We are very disappointed he did not have a better experience with Yodle and we are very sorry to hear about his issues reaching us to cancel his account. We take this feedback very seriously and have shared his feedback with the appropriate channels internally. We wish him all the best. Thank you again, **.

Review: The sales person ([redacted]) was extremely pushy. After learning that they create their own website and phone number I repeatedly told her I wanted to keep my own website, since I had recently bought it and I do a lot of direct marketing of my website. She said most clients keep their own website, which confused me. She also said she would email me a receipt for $747 as soon as we finished the phone call. The next day I emailed her asking her for the receipt and didn't receive any response. The next day I emailed her again telling her I changed my mind, the next day I called Yodle to tell them I changed my mind. The next day I saw that my credit card had already been charged, so I called the credit card company to dispute the charge. At that point I saw that Yodle had entered me into many search engines with my wrong company name and a website that didn't even reflect the business I am in. I repeatedly called Yodle and every time I was told that someone named [redacted] was handling my dispute, and that he would call me back. Finally today, over a week later, I finally got a hold of [redacted], who told me if I hadn't filed a dispute with my credit card company he would have given me a refund, but no his hands are tied. He said he would then send me an email with his direct contact info, which he never did.Desired Settlement: I would like a refund of the $747 they charged me. I tried to cancel two days after agreeing to their services, and they didn't try to contact me back for over a week.

Business

Response:

Hello - We have resolved this issue with [redacted]. We're sorry that it didn't work out and wish him all the best. We'd also like to apologize for the back-and-forth with our representatives and any miscommunication about our services. To clarify, we build a website that is specifically optimized for conversion and provide a tracking phone number so that clients can measure the success of their Yodle program. Thank you,[redacted]

Very, very aggressive sales tactics involving brusque methods, rude conversation, and manipulative tactics. When initially contacted (on a phone that has been on the FCC do not call registry for > 5 years) the salesperson was almost offended when I asked for his name. I tried multiple times to be polite and decline the advertised product. Eventually, the salesperson started giving me commands, and I ended the conversation. Be warned.

Review: I have receiving numerous unsolicitated phone calls from this company over the past three to four months. They will not stop calling me, even after telling them numerous times that I am on the do not call list, do not want them to call me, and I am not interested in what they are selling.Desired Settlement: Please contact the company and tell them to stop calling me, or contacting me in any way.

Business

Response:

Dear Revdex.com: First we want to

apologize on behalf of Yodle for any inconvenience to [redacted]. This is not the type of experience we want potential

customers to have. We added his phone

number provided and email information to our do not call or

email lists. If there is an additional phone number that should be added,

please let us know. We wish him all the best in his future endeavors. Thank

you, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Chris J[redacted]

Review: I could go on for hours listing all the reasons for this complaint but ill spare some details and focus on the main ones. First and foremost you did not provide anything close to what you promised in your sales pitch. The product you provided is a platform that I am required to invest my time into, time which I do not have. You spoke about SEO and marketing campaigns and your staff working hard to ensure were getting leads and gaining traction with marketing. When you received payment form us we learned that we would have to do all of this stuff ourselves. Mind you, this is all stuff we ALREADY do, except now we have to do it using your platform which is slow to respond and very limited. You're "advert site" that you've sold us is nothing like what your sales person described, and we asked numerous times for an explanation on what exactly this site does. Im pretty sure you guys have coined this phrase "advert site" because no one seems to know what that means. All I do know is that it is hurting our brand and doing nothing to drive any new customers to our business. We have been misled on what you would provide. We would be much better off hiring someone to do SEO for our pre existing website then to spend any money on your automated sales platform that requires our efforts for minimal results. I would strongly urge anyone who receives a call from a yodle sales person to hang up immediately as what they tell you is lies.Desired Settlement: A full refund of the $1,494.00 you charged us, discontinue the advert site, and discontinue the phone number that is associated with our business phone.

Business

Response:

Dear Revdex.com - Thank you for bringing this to our attention. We have been in touch with [redacted] and have resolved this issue and closed his account. We're sorry he was disappointed in our service, and are glad that we've found a resolution.While we respect [redacted]'s decision to discontinue working with [redacted], we would like to also point out that we have 55,000+ local business customers, the vast majority of which are happy with our service. You can hear more from our happy customers here: [redacted] Thank you,Angelica D[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Answered all my questions thouroughly

Review: I was telemarketed to by Yodle last August. A very nice and convincing sales lady promised I would be "so happy with Yodle and the performance of their product that everyone renews" after the 6 months was up. Well that ended up being the biggest lie I've ever been told. Bottom line is I received zero leads, zero calls and no more traffic to my website than I had already been receiving. I feel as if I basically threw away $1200 over the past 6 months. All yodle did was create a bare bones website, far worse than the one I already had and said they were "organically getting me higher up in google". Every time I questioned why I wasn't seeing any results they just said "it takes time". Well obviously at the end of 6 months after paying over 1200 their time was up with nothing to show for it for me and 1200 in their pocket. What a scam.Desired Settlement: I already made an attempt to Yodel's supposed customer service department speaking with a Rob Olpinksi. He claimed he would speak with management and get right back to me with possible resolutions. Did he? Of course not. Totally blew me off. I had him look at the results Yodle had gotten me after 6 months of wasting 200/mo and he agreed it wasn't good and I was requesting a credit of at least one month of service. Obviously he and Yodle could care less and were just glad I got suckered into the 6 months like I'm sure thousands of other small buisnesses have.

Business

Response:

Dear Revdex.com: First we would like to appologize on behalf of Yodle for the issues [redacted] described in reaching our customer service team. This is not the type of experience we want our 50,000+ customers to have and we take feedback like this very seriously. We have contacted [redacted] directly to discuss these issues and we are glad we were able to reach a mutual agreement. We wish him all the best in his future endeavours. Best, JM.

Review: I received a call from Yodle and they gave me a sales pitch and after pressure to purchase now, I did. I the emailed them the same day and said I would like to cancel. The I emailed them again a few days later and again no response. So today, about a week later I call them and speak t a manager and they will only agreed to refund half of my money. However I have not used their product or spoke with anyone at Yodle to start my services.Desired Settlement: I would like a full refund of $1500.18

Business

Response:

Hello - we have resolved this with [redacted]. His account has been closed. We're very sorry that he wasn't able to reach someone immediately. We'd like to wish him all the best for his business in the future.Thanks,[redacted]

Review: When I was called by Yodle and delivered the sales pitch, I was promised that I would make the front page of [redacted]'s organic results page when terms like "personal injury lawyer" were used. I am nowhere NEAR the front page. I had to call 8 times and send two emails to cancel my account. I want a refund of what I paid to start up because the results were not delivered.Desired Settlement: I did not get the organic listing results in the 60-90 day window as promised. I want my money back.

Business

Response:

Dear Revdex.com,

We're very sorry that [redacted] wasn't satisfied with his experience with Yodle. We have come to a resolution with [redacted], and are also looking into why he had trouble reaching our client services department.

Thank you,

Review: I received an unsolicited phone call from [redacted] at Yodle trying to sell me internet advertising. He was very sly in his presentation and while I consider myself very educated, he managed to manipulate me into purchasing his product. One line that hit me hard that continues to ring in my ear and should have been a large red flag, was when I declined his service and was about to hang up he said "[redacted], I thought you were smarter than this, you really disappoint me" Not sure why this worked on me, but he kept telling me about all the clients that were looking for my services as a CPA and finally, I gave in, then the sticker shock, and I'm not sure why, but I paid them almost $1800. Their business practice is heavy handed and manipulative, Buyer beware!!Desired Settlement: I was told by [redacted] that satisfaction was guaranteed, I received No new customers, No phone calls, and No referrals from their advertising. I am completely unsatisfied with the service and would like the refund promised. I have contact them and asked but have not received any response.

Business

Response:

Dear Revdex.com,

We have worked with [redacted] to come to a resolution regarding his complaint. We're very sorry that he was not satisfied with his experience, and we wish him all the best.

Thank you,

Review: I was contacted by this company. The saleman was very aggressive. Last day of the month, gotta make a sale, huge discount etc. He kept reffering to your Revdex.com rating of A+ but would never give me the time to read the complaint section. He had a demonstration on the computer that he kept trying to get me to look at instead. I was decieved. I was under the impression that the company was going to optimize my website. I did not understand that they would create a website under thier domain name that they own. I want to own it.

Duplicate content was never even mentioned. (long term effect would put me in worse shape than I am now)This would have the effect of me losing business.I was not told that they would use a different telephone number that was also not mine and that they would also own. I want to own it.Desired Settlement: I would like them to cease any activity that they might be doing on my account that will further hurt my web presence. I want my account closed immidiatley with no further charges to my account. I do not want to do business with these people.

Business

Response:

Dear Revdex.com,

We have resolved this issue with [redacted] by providing a refund and closing his account. We’re sorry to hear that there was a miscommunication about the services we provide. We have a commitment to transparency and make every effort to ensure that our clients fully understand what a partnership with Yodle entails.

To provide clarity around how we work, we create websites for small businesses because we have found that drives the largest conversion of consumers. This process has been thoroughly tested – based on data we’ve gathered from our 40,000+ clients – and typically delivers the best results. We also use designated tracking phone lines to establish the quantity and quality of calls that are being driven to a client’s business so that they have ultimate transparency into the return on investment they’re getting from their online marketing campaign.

If you have any questions, you can reach me directly at ###-###-#### or [redacted].

Thanks,

Review: In February, 2014, a Yodle sales person, [redacted] contacted us and presented us with charts, graphs and promises (written, I still have the emails) that we if we signed up with Yodle we would receive 11-22 leads per month. To date at almost 2 months of service we have not received a single lead. We have contacted [redacted], the account manager at Yodle, who suddenly started saying well you may not get a lead until the 90 days is over and actually you may never get a lead. We requested a refund, [redacted] attempted to talk us out of it but we felt we had been baited & switched by Yodle. After several days and several calls with [redacted], he said another department would have to help us. He then sent us to [redacted] of an unknown department. We tried several times to have a call with him but he never responded. We feel at this point our only course is to file an official complaint with the Revdex.com and demand a full refund from Yodle of $2,997.00.Desired Settlement: A full refund of the amount $2,997.00

Business

Response:

Dear Revdex.com,

We have spoken to [redacted] and agreed to provide a refund of $2,419. Both parties have signed a settlement agreement. We have processed the credit card refund that [redacted] should receive within the next 3-4 business days.

We are very sorry that we were unable to deliver the results that [redacted] expected when he chose to work with Yodle but we wish him all the very best in his future online marketing endeavors.

Best,

Review: Yodle have not done what they promised in May 2013. to rank us in the first pages of [redacted] and main search engines and have gotten our money electronically every month from my credit card account. Only until the end of January of 2014 after my complaints [redacted] tried to resolve the problem by not charging me for the month of January and told me that if I give him some info he requested about my company that I should be able to see the ranking in the first pages. till this date even after I have provided all the info he requested nothing is happening. I asked for at least 50% of the refund for all this months that we paid for services that was not delivered. [redacted] has been very abrupt on the phone with me no customer service what so ever.Desired Settlement: the refund for all the months (8)that we have paid for them not doing what they said they would.

Business

Response:

Hello,

We connected with [redacted] and agreed to provide a

$450 refund and the site files after she signed our standard settlement

agreement. We emailed the settlement agreement on February [redacted]. We

have followed up several times after this first discussion leaving messages

that we need [redacted] to sign off on the agreement and to send it back to us. At

that point we will be able process the refund and send the site files. We have

not heard back from [redacted]. [redacted] needs to contact [redacted]

at ###-###-#### if she has any questions but can also email Ron the

settlement agreement at [redacted] if she wishes to proceed

with what we discussed.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

they want me to sign this long realease document and I need time to review or have it review with someone that knows what I am signing legaly speaking. for this reason I do not accept their offer .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

We look forward to finalizing this matter after [redacted] has reviewed our settlement agreement. We provided [redacted] with our standard settlement agreement and are happy to discuss it further with her if she has any questions.

Best,

Hello my name is [redacted] I'm a owner of a local heating business they charged me 747.00 for three months promised me leads from Dennis and they have not gotten me to even be seen on a page or to bring leads my way they are liars and then when I asked them why after a month or so they said they can't promise leads, but they did at first I want a full refund from this company for taking from my family and not even setting the website up as to what I do as I have had several calls I have made and still it has The same info they out on there nothing as to what I asked in addition or originally talked about! They will be calling me on Monday since they can't help during the weekends, please respond to me thanks!

Very helpful, down to earth and work with you

Excellent service and pleasant experience

Review: Hijacked my local business listing with no authorization from me nor any contract from

and filled it with erroneous information such as the website is wrong (they changed it to one of theirs [redacted] vs what I had when I actually created ALL MY LOCAL LISTINGS [redacted]. Hours are wrong. They put 9am-5pm. I had 7am-5pm.

I found this out after receiving an email from [redacted] Local listingsDesired Settlement: Release my [redacted] business listing and correct it from what you changed it from.

h[redacted]

My website is [redacted]

My hours are 7 am - 5 pm Monday thru Friday

Saturday 7am - 3pm

DO NOT EVER MESS WITH ANYTHING OF MINE AGAIN OR CONTACT ME IN ANY WAY, SHAPE OR FORM

Business

Response:

Dear Revdex.com,We have reached out to [redacted] about this matter. As we have explained to [redacted] attempted to change the URL and phone number on his [redacted] listing on May [redacted], 2015, almost immediately after he canceled his account with us. Unfortunately this change was not accepted. At this point Yodle no longer has access to [redacted]’s [redacted] listing. He has to follow the instructions outlined in the attached images to change the listing himself. [redacted] needs to create a [redacted] email address if he doesn’t already have one in order to make this update. We want to assure [redacted] again that Yodle does not have anything to gain by his [redacted] listing remaining inaccurate, and that we are happy to help him as much as we can if he continues to have challenges with this matter.Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] point is - the listing WAS already in my name. They hijacked it - changes were made months AFTER I cancelled account - only way for me to change it is to buy into [redacted]'s service for a tune of 30 dollars a month. (I'm beginning to wonder if their isn't a common denominator in third party services/affiliates)Yodle and their third party SHOULD HAVE NEVER DONE ANYTHING TO ANY LISTING ESPECIALLY MONTHS AFTER CONTRACT WAS CANCELLED. This is the second time an incident has happened AFTER the contract was cancelled. THeir rhetoric is non acceptable because it cost me time, energy and money to which I should not have to be expected to pay due to their incompetent negligence (assuming I am giving them the benefit of the doubt to a simple error on their part ...yeah right)Unscrupulous business practice designed to coerce other small business into buying their services and/or hold hostage their proprietary business information. What does this mean - Yodle screwed up and they should fix it. They are trying to pass the buck on responsibility. Personally THEY SHOULD NEVER HAD ACCESS OR HIJACKED MY PLACE PAGE TO BEGIN WITH never mind MONTHS AFE+TER CONTRACT WAS TERMINATED which was before this place page hijack

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,We investigated [redacted]’s issue further and

escalated this situation to additional people doing everything we could to fix the problem with the content on his [redacted]

listing, which we are happy to report has now been rectified. [redacted] still needs to claim ownership of

the listing by following the instructions outlined in the attached images. Per

our previous communications, he will also need

to create a [redacted] email address if he doesn’t already have one. By following

these steps, it will assure [redacted] does not have any

further challenges like this moving forward. We are very sorry for [redacted]’s frustrations and wish him all the best in his future

endeavors. Best,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Yodle, Inc had nothing to do with any rectification. It was a [redacted] rep I have been working with. Yodle, Inc as with their affiliate [redacted] are notorious unethical business with unscrupulous business practices. I will never have anything to do with them or recommend them. Stay Far away!I simply rejecting their response as to discredit their attempted claim to fame - This company has caused more harm and wasted my time than any good.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I started business with yodle and after months of no success I called to cancel. They told me if I stayed with them til the end of the contract and still didn't have any luck they would refund me. So I did and when the time came to refund they refused to do so and started changing the agreement they said originally.. They have the call recorded but refuse to go over it with me.Desired Settlement: $1700.00.

$250 start up

$250 a month for 5 months

$200 for the last month

Business

Response:

Revdex.com - We have been in touch with [redacted] and have come to a resolution. We're sorry that he didn't have success, and wish him all the best in the future.Thank you,[redacted]

Review: My complaint is also almost identical to the other complaints filed against Yodle, Inc. I was contacted by several Yodle sales representative and shown a presentation on how Yodle works and how much business Yodle would bring in more if I signed up with their service. Based on some statistical analysis shown by the sales person, I was supposed to get so many calls per week, and then turn over several new customers every month. I did not receive the amount of calls promised. The sales person made promises of a large amount of calls or emails requesting my services. He promised I would have no problem making back the costs of their services because I should get a good return on investment. Their salesperson is really good in their sales pitch and even saying that they specialize in home care private pay client. They said they were an A+ rated by the Revdex.com. After I went into details about the problems I experienced with previous SEO companies, he said that I would’t have these problems with Yodle. I expressed repeated concerns with the level of service I was getting from the beginning. I wanted to end my service after the first 2 weeks because they didn't call me to setup my account and already started to bill me as an active account. I have contacted their Customer Service about the poor performance of their service. I have also called to cancel the services in my second month of service, and was told that they would make more improvements or changes regarding this matter and I should start seeing results toward the end of third month. In fact, I haven't gotten any contacts for several weeks after that. The only answer Yodle would say is they will continue to try to improve it. I paid $1500 up front for 3 months of service and have only been given 17 contacts from potential customers. Out of the 17, none of these potential customers were legitimate. Most of the calls that came in were random calls from out of state, solicitors/marketing, wrong number, employment etc. In the last three months we did not have one single new customer from this ad. I don't believe they have the expertise in the home care industry that they assured me they had. They did not come close to what they promised as a service.Desired Settlement: A full refund of our 3 month up front fee of $1500

Business

Response:

Dear Revdex.com,

Thank you for bringing this to our attention. We're very sorry that [redacted] wasn't satisfied with his experience. We're particularly disappointed that he didn't have success with Yodle because we do work with several companies in the home care industry that have benefited from our services (you can see some of these clients here: [redacted]. We'd also like to apologize for the issues he had in the beginning of his time as a Yodle client - this certainly isn't what we expect from our client services team. We have been working with [redacted] to come to a resolution and are awaiting his response.

If there are any further issues, please don't hesitate to contact us.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] of Yodle contacted me on 10/**/14 and gave me an offer less than what we were asking for a refund. I responded with a counter offer on 10/**/14 and I am still waiting for his response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello - we have reached an agreement with [redacted], and have received confirmation from him that this has been settled. We're glad that we were to fully resolve this issue.

Thank you,

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Description: INTERNET MARKETING SERVICES

Address: 12234 N IH 35, Lafayette, Colorado, United States, 78753-1725

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