Yodle, Inc.

Review: After several complaints about receiving leads from outside my marketing area and not being able to find the poorly designed website they made for me, I received the following answer. The answer ins't to sell me more services that don't work. Just give my money back[redacted]Desired Settlement: Refund the $749 they have charged me for services that don't result in anything.

Business

Response:

Dear Revdex.com: We are very disappointed to hear [redacted] did not have more success with our services. While it does take time to build traction with our local online marketing strategies, please know this is not the type of performance or experience we would like for any of our 50,000+ clients. We have connected with [redacted] about these issues, reached a mutual agreement and we have closed his account. We wish him all the best in his future endeavors and we greatly appreciate him bringing this to our attention. All the best, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was sold that their advertising was the best and I would have outstanding results. It took over 3 months to set up my account and used my funds in the process with no results or refund available. Only asking for me to spend more to make there system work.Desired Settlement: To be refunded in full for my trouble and misrepresentation of product

Business

Response:

Dear Revdex.com,

Review: I signed on with Yodle over a month ago for a package thats worth $1500. I asked for a month to month plan to give a try after a very aggressive sales pitch. The person that I spoke with said that it would be $1200 or so per month if I would sign a 3 month contract but I did not want to go that route so we agreed on $1,500 instead which would be month to month. He said I would receive 30-40 calls per month off the adds. After 4 weeks in I have not received one lead. There where some calls mostly wrong numbers and telemarketers. Also about 1 week in I asked for a particular add message to be displayed on the addversite instead of the generic one they had for me and the lady said sure it will be done in 1-2 days. This never happened even after I emailed and asked again over 4 times. I asked to cancel my service and wanted a refund in which the person I talked to said I cant have that and was very condescending and rude saying that I signed a 3 month contract. When I know that I specifically did not want that and even payed extra so that I would not have any contract. I feel that I was forced or pushed and misrepresented to sign with Yodle and was not given the services that was informed to me by there team and videos that I was made to watch.Desired Settlement: I would like a refund for my 1 month that I payed for and that my contract to be cancelled.

Business

Response:

Dear Revdex.com,

We have worked with [redacted] to come to a resolution. We have refunded him and closed his account with Yodle. We're very sorry that he didn't have a good experience with a member of our team, and will look in to the situation. We wish him the best success in his future marketing efforts.

Thank you,

Review: When Yodel contacted me about advertising, it was hard for me to signup. They explained to me that if and when I would cancel they would cancel the [redacted] and [redacted] accounts that were created on my behalf. That turned out to be untrue because when I decided to try a different advertising direction, the new company is unable to create a new exposure on the internet because there is already a [redacted] account running and neither they nor I can access this account. I spoke with [redacted] today about this situation. They tried to help to solve problem, but it turns out that I had to ask Yodel to transfer ownership of the [redacted] Plus account to me. The procedure is to wait eight days for a response from Yodel. Now, I'm the only owner of [redacted], now converted to [redacted] because I became an LLC, and residing at [redacted]. This was done with the state of Pennsylvania. Then no one other than me is legally allowed to control anything associated with this company or advertise for this company without my permission and I terminated my business with Yodel. Now, I have my company advertising on hold until this is resolved. This is wrong. No company should be allowed to take hold of another company's progress because you stopped doing business with them.Desired Settlement: I would like Yodel to immediately transfer ownership of my [redacted] and [redacted] accounts to me. I also wanted the Revdex.com to know that this company engages in this type of business practice, which makes it virtually impossible for businesses that stop doing business with them to continue advertising.

Business

Response:

Dear Revdex.com,

I'm sorry to hear that [redacted] was disappointed in his experience with Yodle and that he had trouble transferring his directory listings. It is our practice to release these listings as part of the account cancellation process, and we've been in touch with [redacted] to explain how to reclaim them. If he has any further questions, we are happy to help facilitate a smooth transition and he can reach out to his client services representative or contact me personally at [redacted]

Thank you,

Review: We cancelled our service received a confirmation via email.

then they called and said they needed a verbal confirmation although they acknowledged the cancellation

Then a representative kept disrupting our business with repeated phone calls... Why????Desired Settlement: refund the $299.39

and remove all content that is from your service

quit billing

refund any additional money you may have billed that hasn't showed yet

Business

Response:

Dear Revdex.com: We are very sorry to hear about [redacted] experience, this is certainly not the type of experience we want any of our 50,000 customers to have. After leaving a few voicemails, we have been unsuccessful at reaching him but we are hoping to be in touch with him soon so we can resolve this matter. [redacted] can reach Ron L[redacted] at ###-###-#### who will work with him directly on addressing his concerns, adding his information to our do not contact list and closing this issue. Thank you, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved When entering into the agreement and if necessary will research and produce the recording where the representative explicitly said we could cancel at anytime and only obligated for the 6 month period. I cancelled due to unsatisfactory service via email and received an acknowledgment of my request and intent. They essentially continued with my service and said they wanted a verbal in addition too the written notice. Charged my credit card which I refuted but the misrepresented to the credit card company the terms and authorization. They now continue to disrupt my business and challenge my right not to continue my service at the time rightfully exercised by myself. This is ridiculous and borders on if not fraud and harassment. My time and my company's time is valuable and if this is resolved expeditiously I'll have no choice but to escalate the grievance and pursue remediation through channels that appropriately will compensate for this harassment, breach of contract and expenditure of our time

Whenot I entered into the agreement I was told and if necessary will produce the recording which the representative

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com: We are willing to work with [redacted] to reach a mutual agreement that would meet his desired settlement, however, we must speak with him over the phone to confirm his account and payment details. Federal Law prohibits us from discussing this information over email. If he could please reach out to Ron L[redacted] at ###-###-####, Ron can expedite this agreement. We truly wish him all the best and want to make sure this is processed as soon as possible. Thank you, JM.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are fully aware inoffice the facts. Being pretentious, knowingly obstructing a refund through this pretentious demand of verbal communication. If they were truly interested in being honest ando not stealing from small business. If they get away with this with a mere 500,000 businesses they in essence would have hijacked small business America of nearly $150,000,000. Not bado for a criminal act hiding behind a facade of a more corrupt and sinister objective of stealing from those who probably ignore the fight for justice. They certainly don't have any trouble using the credit card information to charge the card, but to credit the card for funds wrongly charged, these circumstances stand out so clearly and speak for themselves. The operation is acting like a criminal enterprise through extortion and/or fraud. Credit the card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] addressed my technical problem thoroughly and effectively.

At this moment we are not happy with Yodle, the original conference call seemed fine until we realized we were mislead after only signing up for 2 months to start, NOT 6 MONTHS. So they took it upon themselves to withdraw money from our account every 2 months, without our consent and its not written in the contract, otherwise we wouldn't have signed with them. I would also like to add, that I should have been put through to a manager right away, and not have to wait for a call back. When we signed up a manager came on the phone and was available, so why not when we had a complaint. We are currently working on getting reimbursed until that happens they will get a bad review.

Review: I am a reverse mortgage advisor in Jacksonville Florida. I agreed to pay Yodle Inc. for "organic ad placement" in 3 major search engines on March [redacted], 2014. I was promised the ad would appear on the first web page for searches using keywords like "reverse mortgage" within 3 months of my contract. They gave me a website ([redacted])that would attract people interested in this product. I was told that the keywords would bring people to this site for people with ip addresses in the Jacksonville area. On 8-*-14 I searched "reverse mortgages" nothing came up on the first 7 pages. Nothing had been done since 4-**-14 to bring traffic to my site. Although they kept billing me. I called [redacted] to see what was going on. He admitted that the results were poor and something was wrong on [redacted]. He gave me a free month to see if new "indexing" for [redacted] would improve traffic. I waited until a few day before another billing and On 9-**-14 I again put in "reverse mortgage" in each search engine - I gave up on each one after not being on the first 5 pages. I spoke to [redacted] on 9-**-14 and he said sometimes the city has to be typed in the search - this was news to me. I was told the ip address would take care of this. This is a Federal HUD program and people are searching for reverse mortgage information not city reverse mortgage programs. I asked for a refund, but [redacted] would not budge - instead he said to give it more time and bill me for it. I can't afford to keep putting money down the drain. I would never have signed up if I had known that Jacksonville would have to be typed into the search engine because people are not going to search a city for a federal program. Again I was told the ip address would drive traffic to my website. On 9-**-14 I told [redacted] to cancel my subscription Yodle failed to meet their end of the agreement in 6 months. I want a full refund of $1496.00Desired Settlement: If Jacksonville has to be put in search engine to get traffic this will not work for me. Yodle did not deliver their promise in 6 months let alone 3 months. I wish a full refund for the $898 initial set up and the 2 monthly billings of $299 each in June and July. The total is $1496.

Business

Response:

Dear Revdex.com,

We're very disappointed to read that [redacted] wasn't satisfied with his experience with Yodle. It is our goal to deliver results for all of our 45,000+ local business clients, and we're sorry that we didn't meet [redacted]'s expectations. We have worked with him to find a mutually agreeable resolution, and have closed his Yodle account.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was verbally harassed and abused by a salesperson/customer service personnel. I called to gather information on the services the company offered and the price. I asked questions and was told I didn't know what I was talking about when in point of fact I did know what I was talking about. The salesman [redacted] suggested my questions had no validity when if fact they were legitimate questions I was entitled to have answered. Moreover, I tried to complete the call by thanking the salesperson [redacted] for answering my questions and I would get back to him at a later date and let him know if I would use his companies services. He used guerilla tactics attacking me at each turn and refusing to let me go from the call. He told me that this was not a maybe situation where I could think about it and call back, but either yes or no. He refused to let me go without physically hanging up on him. He was getting into my personal business, asked about my budget and personal things he was not entitled to know. I eventually had to tell him politely I had to go which he refused to accept. Rather he kept accosting me talking for another ten minutes after I walked away from the phone.Desired Settlement: I request a black mark against the company noted by the Revdex.com. The firing of that salesman who I believe is [redacted] whose direct phone is ###-###-####. I also want a call from the CEO [redacted] to explain what happened and receive an apology any compensation he thinks I deserve.

Business

Response:

Dear Revdex.com-

Review: Our complaint of this company is that we have had several calls over the last 2 years and we keep telling them to take us off of their calling list and they continue to call us. I spoke to another representative today and not only was she rude she hung up on me when I told her that we have asked multiple times to be taken off of their list. This is not the first time they hung up on me when I told them not to call anymore. Not only is this company unprofessional but they do not listen when you ask them to lose your phone numberDesired Settlement: I would like this company to stop calling our office.

Business

Response:

Dear Revdex.com,

We have looked in to the situation with [redacted] and have reached out to him to apologize for the lack of professionalism he experienced from our sales team. We have made sure that his phone number is on our do not call list and have provided him with a direct contact to reach out to if he experiences any further problems. All our sales reps are required to fulfill “do not call” requests and we’re sorry that did not happen in this case.

Thanks,

Review: Received a call from Yodel thinking that they were part of Website building project that a friend of mine was working on for me. It turns out they were NOT. They explained what they do, had me watch some videos and wanted to immediately set me up with their marketing plan. I told them that I wanted to ask my friend about this since she is an expert of Website building and Search Engines. They were being extremely Pushy and wouldn't let me have the time to look into this. They kept passing the phone to one another and doing the old " let me talk to my Supervisor a moment. " and the old ' Discount Deal ' that was only good for that moment. I trusted that the Revdex.com review on this company was trusting, and after a very long time being kept on the phone being pressured, I agreed to give it a try because of the Revdex.com review and the discount. As it turns out, Yodel is actually charging me for what I already have. This is why they didn't want me to talk to my friend who is doing this work for me. In other words, I'm having to pay DOUBLE and even More for what I already have. I'm a one person disc jockey business and I'm doing just fine with the Website marketing I already have. I only do business in a small area, not all over the State. I don't need Yodel, or their High Price Monthly Fees. I just want my money back.Desired Settlement: No More trying to talk me out of this, or trying to give me the runaround. No putting me on hold, No more pressured long phone conversations, Just give me my refund to my credit card and let me go on running my business with a marketing program that my friend put together that is working just fine.

Thank you.

I don't think Yodel should get a rating of A+ They should get a lower score for pressuring people. It's a Wrong way of doing business.

Business

Response:

Dear Revdex.com - we're sorry that Yodle's marketing program isn't what [redacted] was looking for. We have contacted him to cancel his account, we just need to finalize the paperwork. We should be able to completely resolve this issue as soon as we have the paperwork back from [redacted].Thanks,[redacted]

Review: Yodel's sales practices, guarantees, and customer service issues, high pressure sales tactics from Yodle, Inc. sales staff, I felt like I was high pressured to sign up before I fully understood the services I will get. In addition, during the sales presentations, I was told by staff about a guarantee of results from using the company services. Yodle offered poor performance of the services I signed up and paid for, such as lack of leads, no increase in web traffic, or incorrect leads/calls routed to my company. I am seeking a refund of the fees from the company and the process is very difficult and have to make multiple calls and send several emails. Over three months I do not think I received one phone call that was about what what I do for a living.

I think this is a scam.Desired Settlement: I would like my account to be credited in full.

Business

Response:

Dear Revdex.com: We are very disappointed to read about [redacted]'s experience. We're committed to delivering the best possible results for our customers, and we're sorry that this wasn't his experience. After leaving a few voice mails and emails, we have been unsuccessful at reaching [redacted] but we are hoping to be in touch with him next week. We have every intention of resolving this matter amicably. He can reach Ron L[redacted] or Trevor B** at###-###-#### who will work with him directly on these issues. Thank you, Jessica M[redacted].

Review: Well I started with them back in august to setup for advertising and leads for more customers to contact me for work , which I was told if all my info was added I would get more customers calling me with in a 3 month period . I have been with the company doing exactly what I was told to do to bring in customers to my website and search engines , but nothing has happened and they still deduct money $149.50 from bank account which is overdrawn due to them taking payment for customers not received . asked 2 times to cancel account and return my moneyDesired Settlement: expect refund of all fee's and charges for all the work I did to get customers . they did nothing but take my money

Business

Response:

Dear Revdex.com: We are very dissapointed to hear Nancy did not have more success with our online marketing services. We have been able to discuss these issues with Nancy, close her account and reach a mutual agreement. We wish her all the best in her future endeavors and appreciate her bringing these issues to our attention so we could help find a resolution. Best, JM.

Horrible. I did have a session with a sales rep several months ago and determined that it is not good fit (if not ethical) for the type of business I operate. Since they keep calling and wasting my time. This time, the person pretended as if she was seeking a service, instead of introducing herself as a sales rep for Yodle. She also noted their system/platform has completely changed in the last several months, which I highly doubt.

When dealing with Yodle employees they seemed very confident with what they were going to do for my business. Unfortunately they never understood that I could only sell to clients in my state!!!! All I received from leads were out of state callers, there were so many it took away from my time and hurt my business. I had to cancel the order with them so stop the calls. I wrote one business for a profit of $250 and spent more than 10 times that amount to advertise in a 3 month period.

They are pretty presistant in trying to garner business. I found that a turn off, even when I declined their offers. Pretty pricey for services, most of which I can do myself. Also, coming to the Revdex.com site and reading all the other reviews solidified my decision to not go with Yodle. I tried to ask for demographics for my particular area code but all I was shown was rubbish. Ok so the area I live gets x amount of search hits. But could they tell me how many of those hits followed through like they are promising. Oh, and the agent kept on about the A+ rating with the Revdex.com well he didnt mention the 39% unsatisfactory rating.

We had contracted yodle for advertising and marketing for us and they have done nothing to better our business. We are a roofing contractor and they have us misclassified as a door and window company. They hear what we are telling them about our company but they do not listen.Total negative experience with this company and would tell anyone that is remotely interested in their services to look for another reputable company instead of this scam.

Review: I expressed repeated concerns with the level of service I was getting from the beginning. I heard from another agency that they were duped into using their service as well with no results.

They had a sneaky sales tactic to get me to return their call by saying they had information about a private pay client. I still have the voicemail.

However, I looked past that because they said they were a A+ rated by the Revdex.com.

I wanted to end things after the first week because they didn't call me to setup my account and things were mishandles and had billed me and already as an active account. In trying to resolve my initial concerns they offered a discount and said it would all go towards ads. I don't believe they did that and I don't beleive they have the expertise in the home care industry that they assured me they had. They did not come close to what they promised as a service.Desired Settlement: Refund $997 for total paid for service.

Business

Response:

Dear Revdex.com,

We have resolved this with [redacted] and have closed and refunded his account. We are also investigating his comments regarding his experience with our sales and service teams, and will address any problems. We’d like to thank [redacted] for bringing these issues to our attention.

We’re sorry that he didn’t have a good experience with Yodle, and wish [redacted] all the best for future success.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I agreed to an internet marketing campaign with Yodle, Inc on Aug **, 2014. On August **, 2014, prior to Yodle, Inc setting up said services, I cancelled said services via email, as I found customer reviews detailing the failure of Yodle, Inc to provide anywhere near the business leads that they claim in their sales' calls. In spite of my cancellation and never setting up any of my information with Yodle, Inc., Yodle, Inc. apparently set up an internet marketing campaign after my cancellation. I received no calls/emails/leads during the alleged marketing campaign. Yodle, Inc. did provide me with a bill to my [redacted] card for $999 for these services that were allegedly provided after my cancellation, as my cancellation did not comport with Yodle, Inc.'s 5 page contract for services, which is in extremely small print. [redacted] (###-###-####) is the sales representative with Yodle, Inc. that claimed that I would receive between 30-60 leads in a 3 month period. Thus, I should have received at least one lead in the month that Yodle, Inc. supposedly ran their internet marketing campaign after my cancellation. However, I received nothing but a bill from Yodle, Inc.Desired Settlement: $999 refund.

Business

Response:

Dear Revdex.com,We're sorry that [redacted] didn't have a positive experience with Yodle. We have been working closely with him to address this issue, and should come to a full resolution within the next couple of days. If you have any further questions or would like additional information once we have fully resolved this issue, please don't hesitate to contact me at [redacted] or ###-###-####.Thank you,[redacted]

Review: During the course of selling their product, sales person [redacted], [redacted] T/F: ###-###-#### [redacted]: Yodle www.yodle.com [redacted] mentioned that Yodle would correct any "incorrect information" found on various websites, and, then he showed me a list of websites which had information which was incorrect.

I was well aware of these websites having incorrect information. The incorrect information, they had my fax number instead of my phone number, all occurred rather suddenly, and, my fax machine started ringing. Next thing you know, Yodle calls me and wants to sell me their product, for $250 a month, and, they explain how they have a relationship with all of these smaller advertisers and search engines, like [redacted], [redacted], [redacted] and [redacted], [redacted], [redacted], and how, among other services, they can fix all of these errors.

Only an agency such as yours could expose such a criminal act. And, the A+ rating you have given them, may be completely unwarranted, do to extremely unethical business practices, possibly, criminal in nature.Desired Settlement: I would like someone to investigate whether or not Yodle is purposely using their relationship with these other agencies, inserting wrong customer information into the search engines and advertisers websites, which they can do "with the click of a button" as [redacted] told me (in his case, to fix all of the errors), for the purpose of coercing possible future customers to pay for their services. Since, they, unlike other companies, have a system which incorporates a relationship with all of these other agencies. Yes, they have great power to advertise, but, they also have the ability to screw over people, like me, and then blackmail them into paying them to fix all of the mess they created when they put the wrong information into the system.

Business

Response:

Dear Revdex.com,I left a voice mail for [redacted] but have not heard back from him. At this point I thought it was best to follow up with you to address [redacted]’s complaint. With all due respect to [redacted] the accusation that he has made against Yodle is totally unfounded and untrue. As a company committed to supporting the small business community Yodle would never engage in an unethical business practice of inserting fax numbers on directories in order to gain a sale. We do not know the specifics of what happened with [redacted]’s directories but it’s worth noting that many directories pull information from other directories in order to boost their listings. Once [redacted] had one directory with his fax number the likelihood is that the other directories copied this.We wish [redacted] well in resolving this issue. However, we are unwilling to provide any compensation for the time that he spent on his sales call as we are not responsible for the problem and were trying to demonstrate how we could help him.Best,[redacted]