ZBiddy.com Online Auction

Review: I registered for an account, on/about Dec 30, 2012. I read the rules and regulations, "the fine print", and nowhere does the website state that 99.00 dollars would be taken out of my credit card/debit card. After discovering that $99.00 was charged to my card I immediately called the 877 # to tell them to put my money back. The CSR agent [redacted], informed me that there would be NO Refunds. I told him never minbd what you say I asked again to put my money bck. Again the same response ---"NO REFUNDS". After approx 20 min. of arguing with Shane, who is residing somewhere in India by the way. Amazingly the supv comes on and says he wilol replace 85.00 dollars of my 99, when I said why he says as an administrative fee. I sais some choice words and they hung up on me. I have since received the 85 dollars but they literally have STOLEN the remainging 14.00. Please help

Product_Or_Service: OnLine AuctionDesired Settlement: DesiredSettlementID: Refund

I want my 14 bucks back plus interest/administrative/overdraft fee in the amount of $25.00 USD for a total of 39.00 USD. Thank you

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a refund of $13.50 on 1/26 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]'s user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]'s case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of this situation

Review: It's been almost 6 Months since I purchased an Ipod 5 on July 15th and still no shipment. After numerous phone calls I keep getting the runaround.

Ipod 5 purchased on July 15thDesired Settlement: I just want them to send me the ipod 5. They keep auctioning them off so they should have them, available.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

We have requested a status update from our vendor regarding the item mentioned in this complaint.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Review: I viewed the website as it prompted me to register to see full site, it says free registration. It asked for my credit card information as a part of the process and did not state that it automatically charges $99.00. When I hit entered it showed that I $99 purchases a certain number of bids which I did not do, I only intended to register. I immediately hit the contact option and said that I did not intend to purchase anything and did not receive a response, I then finally got on a live chat in which the agent offered myself a gas card, when I continued to dispute we got disconnected and I never heard anything back nor did I receive the offered gas card. My credit card company was not able to reach them either. This occurred in December of 2013, I have yet to receive any communication. I am requesting a full refund and fees that have been incurred to my credit card as a result of this.

Product_Or_Service: n/aDesired Settlement: DesiredSettlementID: Refund

I am requesting a full refund and fees that have been incurred to my credit card as a result of this. $992 fees $37.00 eachtotal $173.00

Review: Zbiddy has closed down I guess, have been trying to sign into my account for weeks & site wont allow me it says they are working on site!! Obvious not true no one takes this long to work on their website!! I want my money back that is in my account! Phone #'s that I have been able to find are not good working #'s !! Can you please help me get my money back ??? Thank you for your time, [redacted] Product_Or_Service: bidsDesired Settlement: DesiredSettlementID: Refund

I would like a full refund of my account from zbiddy.com Cash, money order, cashiers check !!

Review: On Jan 18 2014 I joined the zbiddy online penny auction When I signed up.. they took $99.00 + $0.75 international fee I was never able to contact them for a refund which I attempted to do several times I never read anything that the registration fee was $99. or that it was not refundableDesired Settlement: I would like a refund of $99.75 Please let me know what information I need to receive this refund if possible

Review: Zbiddy did NOT appropriately and/or adequately disclose a $99.00 charge. I did NOT authorize this charge. I was NOT aware of this charge. I did not confirm my account and was still charged. A username and password were assigned to me of which I never used and yet had free and open access to the website. The website is intentionally misleading and deceitful. There was no "Live Chat" available. I left several messages and several emails to support@Zbiddy. I have not received a response. I want my $99.00 returned to my checking account. I have not used the website. I do not intend on using the website.

Product_Or_Service: Nothing - I did not authorize or confirm

Order_Number: Order Details [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund/return my $99.00 to my checking account immediately.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 9/12/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted]ase, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. *upon receipt of the refund.

Review: I saw a link while doing some online holiday shopping for this website offering discounted prices. The site advertised free signup, I signed up and was instantly charged $99.00.I immediately tried to cancel the entire thing however; there is no contact phone number, the live help link doesn't work and have sent multiple messages to the support email and have not received any contact from the company. I have searched the internet for a customer service number and all numbers I have tried are no longer in service or disconnect while ringing.I just want my money back.

Product_Or_Service: Online Auction BidsDesired Settlement: DesiredSettlementID: Refund

$99.00

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/4 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting

ZBIDDY.com and making us aware of this situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: on 12/1 I was charged by hotcloseouts2013, a zbiddy site, for $99. Not sure why, when nothing was ever said about me paying anything, just that they needed my info before I could look. It states in the tos that if I contact them within 7 days I can have my 1st purchase refunded. Nowhere on the site does it have any kind of help, and when you send them something through there site, it never gets a response. The research that I have done leads to the fact that this is a scam and should be removed from the net and the owner should be arrested and imprisoned for life!! I have contacted my bank and am now letting everyone else know.

Product_Or_Service: none, forcedDesired Settlement: DesiredSettlementID: Refund

I want the $99 dollars back and the $28 dollars they caused me in overdraft fees!! so they owe me $127 dollars!!

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund of $99 on 12/10 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Zbiddy charged my checking account 79.00. It WAS NOT authorized by me.

About Nov. 18,2013 I got on Zbiddy web sight just to check it our. I had seen TV commercials and was curious. Wasn't to impressed at all so I just signed out. Then 2 days later I am looking at my bank statement, and see that Zbiddy has taken out 79.00 out of my checking account. I DID NOT OK THIS NOR DID I GIVE ANY OF MY PERSONAL INFORMATION OVER THE INTERNET, FOR THAT MATTER. I don't know how this happened or why. I just would like to have my 79.00 dollars back [redacted]Desired Settlement: I have tried to e-mail Zbiddy 4 different times and I have also tried to call Zbiddy 4 different time. And I have not got anywhere with them. In my last e-mail I sent them(Zibby), I told them If I did not hear anything from them. That I would be getting in touch with the Revdex.com. I know its only 79.00, but thats a Bill for me to pay, not have someone take it from account as they please Thank you

D[redacted] 12/15/2013

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 12/18 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted]' user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Zbiddy.com describes itself as the "best" and "most exciting" penny auction site on the web. However, nothing could be further from the truth. In fact, most of their auctions are not even a penny. On the bottom right hand side of their homepage there are two "100% Satisfaction Guarantee" logos and when I contacted a customer service rep she touted their Revdex.com "A" rating. Having used [redacted] and [redacted] previously I assumed I knew enough to start bidding at Zbiddy. After awhile I realized there were very few items worth bidding on. I focused on one particular prize, a voucher from [redacted] and "won" several of them. When I went to the [redacted] website I realized that the vouchers are not like a gift card in that you can only use so much per purchase. A voucher cannot be used to pay for an entire meal. Still I thought I might be able to get my money's worth out of them. To redeem the vouchers I was supposed to get an email with the proper redemption codes. I assumed they would arrive in quick order. When they didn't I emailed the company - twice - but received NO RESPONSE whatsoever. The more research I did on the other companies Zbiddy partners with the more scam alerts I found, which started to really worry me. Thus I contacted a company rep via their online chat service. When asked about their 100% Satisfaction Guarantee she literally gave me the runaround and refused to give me a straight answer. This was when she bragged about their A rating with the Revdex.com. The merchandise that is worth bidding on is so few and far between that it's impossible to win it without paying close to retail. What's worse, as some of the auction dates drew closer, they moved them back - some by more than a MONTH! People who had been bidding on them suddenly found out they had an extremely long wait, which is completely unfair. They also tout their merchandise as new. While it may still be in the box, most of it is outdated. Avoid this site!!!Desired Settlement: I was told I would get my vouchers in 7-10 days. It's been over two weeks. Since I have not received any of the products I have bid on I want a full refund of everything I have paid thus far: $27.27. Their advertising is clearly deceptive and outright false.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # 9690294

filed by Mr. Jack Brinkerhoff.

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 9/6/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: On October 4th, I was charged $99 without realizing I was being charged. Within one minute, I sent the following email:Please cancel this order. I was not aware that you were going to charge my card $99. I thought I was setting up for my bids to be accepted. I did not saw a charge for $99 nor did your site ask me to confirm this order.PLEASE CANCEL now.I have yet to hear from this company, nor have they refunded my money. Their tactics are deceptive and I want my money back now.Desired Settlement: $99 refunded to my account.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 10/23/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: My bankcard was charged a $99 fee, which is not disclosed prior to registration or in their terms of service. It is only after the registration has been completed and submitted that you will see a statement that $99 has been charged to your card. There is not option to either accept or decline it, and thereby cancelling the registration.Very, Very dishonest.Desired Settlement: Return the $99 to my bankcard. I do not desire any registration with this business.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com already issued [redacted] a full refund on 11/4/2013 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: registered into website to browse and they said it was free and the extracted 99 dollars from my credit card they said it had a 3 day 100% money back , will not answer emails live chat or customer support Thank you [redacted]Desired Settlement: refund all monies in total

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/7 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation

Review: On November 28th I created an account with HotCloseouts as it looked like you got items at a cheap price. I had to insert my card information as I assumed that was for if I won a bid. After skimming through the information about HotCloseouts I did not see anywhere that said I would be charged $99. I then looked through the site and under order history it showed that I had purchased 200 bids for $99. After checking my bank account it showed I was charged for $99. I contacted them immediately after asking to have my account cancelled and to have my money refunded.The website says that it has a live chat but does not and there is no number provided to call them, therefore all you can do is email them. I did not get a response from them after the first email. I then sent them another email, and another, and another and have never gotten a response.Desired Settlement: I want them to refund my money and do not feel comfortable that they have my credit card information. Their site should be shut down as it looks like nothing but a scam for people's money.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

filed by [redacted].

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued Ms. Mackenzie Young a full refund on 1/16 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: Went on their web site put a credit card number in. At the end of that I was not able to reverse and try to contact them on their web site to reverse. They didn't have a phone number and I hit their chat line several times whit nothing happening. I called the credit card company right away and was told the charge was already place on my credit card. I filled a disbute with the credit card company right away. The charge was reverse for a month and place back the next month. They send me some papers saying I purchase something where I never did. Nir did they ever send me anything. Please help me get thiis issue resolve. Thank you so much.Marla RollinsDesired Settlement: DesiredSettlementID: Refund

Credit on my credit card and for them to go away. I don't want nothing they have.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Kindly note, as mentioned in this complaint a dispute was already filed, which lead to a chargeback in the amount of $99.

No refund will be issued.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Review: I went on publishers clearing house and it pulled up zbiddy. I gave them my card number at the beginning. I thought they would need it if I won something. They charged me $99.00 without my permission. It is a scam. I tried to call the phone number on my bank statement (888-380-4151.) They probably have a fake address too. Please try and get my money back for me. I am on a fixed income. Sincerly [redacted]Desired Settlement: $99.00 check to sent to my address.

I got suckered in by these creeps and didn't realize they would take 99.00 out of his checking account when I was looking for a Kindle Fire for my wife. We still have a balance with them we would like refunded! I e-mailed them right after we figured this out and got no response.

Review: I strongly object to this site's business practices. It is purportedly an online auction site and it required my credit card information in order to enable me to bid. No where in their terms of service did it say my credit card would be charged $99.00 to purchase "bid credits." However, such a charge was placed on my credit card by "zbiddy.com."Furthermore, it appears to be impossible to successfully bid on their auctions. For example, the current "high bid" for an iPad was something like $17.65, with the auction closing in 15 seconds. However, when anyone enters a bid the clock resets for 15 more seconds. I tried bidding several times before I realized this auction would never close, so I unwittingly used up some of my "bid credits." Their terms do state: All payments for bid packages are non-refundable except for any bid amounts remaining unused on the 1st bid package purchased by a user which qualifies for the HotCloseouts2014 GUARANTY as stated on the HotCloseouts2014 website. The refund will be available for 7 days from the date the user purchased its 1st bid package, provided that the user requests such refund from HotCloseouts2014 within such 7 day period." I cannot find such "guaranty" on their site and they provide no information on how to request a refund. I have sent two emails and one entry on their "Support Contact Form" requesting a refund but have not received any response.I indicated on the "Support Contact Form" that "I am at this time requesting a refund of the $99.00 charge under your "guaranty," and if I do not receive a response within 24 hours I will file a complaint with the Revdex.com." Hence this complaint.I should also state that I was lured to this site by the offer of completing a brief survey on https://mysurveycenter.co. The survey has popped up several times when I have connected to a commercial site including CVS Pharmacy, Kohls, and Target. I am also concerned about this site and may proceed to file a complaint on them as well.Desired Settlement: Refund of my full $99.00 plus the $1.98 Foreign Transaction Fee assessed to my credit card. Also a warning to other consumers not to trust this site.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service. Thus,

Zbiddy.com issued [redacted] a full refund on 1/21 as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Kindly

note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

The company has indeed issued me full credit as requested. Thank you.

Review: I've been waiting 4 months to receive 4 'buy it now purchases'I bought a $25 On The Border/Maggiano's Gift Card on 7-24-2013I bought a $25 On The Border/Maggiano's Gift Card on 7-23-2013I bought a $10 Red Robin Gift Card on 7-22-2013I bought a $10 On WallGreens Gift Card on 7-22-2013Their website states that I am supposed to receive a tracking number within 24 hours and it's been way past that and I have not received a tracking number nor have I received the items that I purchased.I have emailed them numerous times and never even received a response.Desired Settlement: I would like to receive the items that I purchased and paid for.

Business

Response:

Please allow this to serve as ZBIDDY's response to case [redacted]

ZBIDDY.com operates an e-commerce business which endeavors

to ensure that all of its consumers are pleased with the service.

Zbiddy.com has confirmed all items were issued to [redacted].

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

Review: I have won several items as described below and have not received the items. The site advertises that items won will be delivered within 7-14 days. The oldest item won was on 6/29/13. I have contacted Zbiddy several times by phone and email and have been told each time to wait 3 to 5 days to receive a response and have yet to receive a response and/or receive the items won. The Items won and the amount paid are as follows:$1000 Bonus Grocery RewardWon: 7/25/13Paid: $6.31 on 7/29/13$1000 Bonus Grocery RewardWon: 7/25/13Paid: 6.31 on 7/29/1316GB [redacted]Won: 7/10/13Paid: $55.25 on 7/12/13[redacted] Upright VacuumWon: 7/7/13Paid: $107.93 on 7/11/13[redacted] 5 downloads + BidsWon: 7/10/13Paid: $3.59 on 7/15/13$25 [redacted] Gift CardWon: 6/29/13[redacted]: $9.36 on 7/2/13$25 [redacted] Gift CardWon: 7/12/13Paid: $16.57 on 7/15/13$25 [redacted] Gift CardWon: 7/11/13Paid: $20.52 on 7/15/13$50 [redacted] Gift CardWon: 7/20/13Paid: 9.01 on 7/23/13$50 [redacted] Gift CardWon: 7/15/13Paid 23.05 on 7/15/13

Product_Or_Service: VariousDesired Settlement: DesiredSettlementID: Other (requires explanation)

Ultimately I would like to receive the Items that I have spent countless hours bidding on, and have paid for. If the items can not be produced, then I would like to be reimbursed the $257.90 that I have paid to Zbiddy.

Business

Response:

Please allow this to serve as ZBIDDY's response to case # [redacted] filed by [redacted]

ZBIDDY.com operates an e-commerce business which endeavors to ensure that all of its consumers are pleased with the service.

For the items mentioned in this complaint, Zbiddy.com issued [redacted] a refund for some items as an accommodation and in

doing so Zbiddy.com is not acknowledging any liability or wrongdoing. Other orders were previously fulfilled already.

Kindly note that [redacted] user experience was consistent with Zbiddy's terms of use for

which [redacted] was fully apprised and affirmed at the time of purchase.

$1000 Bonus Grocery Reward- Code sent via e-mail [redacted]

16GB [redacted] Black: Canceled and refunded as of 9/11/2013

[redacted] Upright Vacuum: Canceled and refunded as of 9/11/2013

[redacted] eGift Card: Canceled and refunded as of 9/12/2013

$25 [redacted] Gift Card: Code previously sent via e-mail [redacted]

$25 i[redacted] Gift Card: Code previously sent via e-mail ([redacted]

$25 [redacted] Gift Card: Code previously sent via e-mail [redacted]

$50 [redacted] Gift Card: Code previously sent via e-mail [redacted]

$50 [redacted] Gift Card: Code previously sent via e-mail [redacted]

ZBIDDY operates a customer service line 5 days a week and

openly encourages its users to utilize this direct method of communication. As

in [redacted] case, Zbiddy attempts to immediately and completely address a user's

questions or concerns even when a complaint is unfounded.

Thank you for contacting ZBIDDY.com and making us aware of

this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Complaint Detail