Zillow Group, Inc.

Zillow is advertising my home as for sale or pre foreclosure and it is NOTThey're causing people to show up at my home and call all hours of the day asking questions

Complaint: ***
I am rejecting this response because:The real complaint is as follows: our neighbor #of which has a smaller home has a much higher zestimate $839K vs us; newly renovated and bigger is at $622K ?!>?.Other examples #on the same side of the street, same size home and flat lot is @ $850K, #same size home @ $775K.Perhaps the price history is effecting the Zestimate? Can it be removed? We were at $851K back in Dec 2015, until we started to put it on the market
Sincerely,
*** ***

To Whom It May Concern:*** received a prorated refund when she cancelled on August 9th, so we will issue a refund for the difference which is $

Zillow is advertising my rental property value on the Zillow website for $170,This is significantly below the actual, recently appraised value of my propertyI emailed Zillow and told them I refinanced my mortgage in June and it was appraised for $187,I asked them to either remove my property from their website or report it accurately, but Zillow is still advertising it at the same priceI don't appreciate Zillow misrepresenting the value of my propertyNot only does it reflect poorly on my property, it reflects poorly on every house in the neighborhoodMy property is located in Albuquerque, NM

We are trying to list our property on the Zillow website but have had issues with posting the pictures of the propertyBoth my wife and I have tried repeatedly to upload the pictures and post themThe website has our pictures but will not show them on the advertisementMy wife and I have sent numerous emails detailing are issues to Zillow and have yet to get a replyI have even made attempts to call someone at Zillow with no successThe best I have gotten is leave a message and we will call you back within business daysA simple thing like uploading photos should not be this difficult! Any potential buyers will most likely skip right over our listing simply because we have zero photos for them to look atEveryday is crucial in our market and we are losing precious time simply because Zillow has not made any attempt to contact us in order to resolve this issue

that is not trueEVERY apartment I list does not have to be in the mlsI own and manage new city corporate housing and thosunits are OURSWe legally can list themI always hide the street number, ALWAYSToo many scammers try to go to the properties if exposedSecond, *** *** at the time of my posting was a brand new property and it did NOT come up in the site so the site wont let you move on without putting a number so I made my own as a new propertyAll numbers go to *** *** as it was many properties before being torn down and made the aptI hold leases there and several at other properties that we run and manage as the corporate housing providerI have not violated anything and I expect the account restoredThis is my final reply to be fixed without legal council. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Horrible company, they are a complete scam for Realtors and for customers
If you are a realtor please be aware, you will get a lot of spam callsAlso be carefull since they being investigated for RESPA violations
I got a lot of complains from customers that a lot of the listings are fake, horrible estimates on the properties, and over all lack of customer servicePlease go to the customer affair website and see for your self the amount of negative complains

Zillow's on county records for ** *** **, 06820, does not match what is on the Darien Assessment siteThey have us a multifamily at sq ftWe have converted to a single family and expanded the attic as stated in the town records, sq ft, single family
They do not respond to customer service so I don't know how to reach them and have them fix their mistake

I signed up at site for trial membership in May and cancelled before trial period ended but was still charged for mos billing at $May 4th I submitted another email advising I had cancelled and should not have been billedI was advised research would be doneNo one contacted me again regarding this matter, and I forgot about until billed again this month 4th June another $49.95..I went back to their website to logon and send another fiery email only to find out that I couldn't login because my account was closedThere is no phone contact or email that will help with this matterI went to my bank to submit report of fraudulent billing to my accountPLEASE HELP......*** ***

We listed a home on ZillowHad an offer and edited the listing as pendingThe offer fell through and the option to edit the listing as for sale again is goneHave submitted multiple requests via the online system and phone to no avail
This site is worthless if you can’t edit your listing to post it for saleWe logged in on a computer and were then told we couldn’t edit the listing because we are using a realtorWe are not and have not used a realtor, it’s listed for sale by owner

My condo was listed @ 120k approx month ago and Zillow gave it a "zenestimate" of slightly more than 118kI had a bad realtor who didn't think she was getting enough commission so she just texted buyers the lockboxAs soon as I realized this I fired her and signed up w/a flat fee mls to show it myselfIt went off market for approx daysIn total I lost approx daysWhen I relisted it zillow still showed it as an old listing so I asked that they remove my listingMar 15th they finally wrote back but refused to remove my condo from their database nor remove the price historyShe eventually showed it as "off market," but kept the photos and description even though I asked they remove that also days later my "zenestimate" dramatically dropped by approx 12% to 107k
Lowering their estimate can very much hurt my home sale so I wrote to customer service asking why they had lowered it as there were no new recorded sales in my buildingI suspected sabotage and asked them to

We purchased a home months ago for $189,which Zillow had zestimate of $190,Zestimate has dropped drastically down to $112,in less than monthsI have contacted Zillow and they said it's a new algorithm that has made changesThey said it cannot be correctedOther home around me has not changedThere is a home showing on map at $78,which is not in this neighborhoodThe address listed on home is no where near hereIt's is located in wrong place on mapI'm sure this has driven my zestimate downI have reported it and so has a friendStill not correctedI am very upsetMy home is showing at half the zestimate of all my neighbors homesVery angry! I want the zestimate on my home corrected to the appropriate zestimateI have an appraisal for $200,

I began advertising with Zillow in April under Thaddius F*He talked me into moving into a larger market to get more business and promised he would call me weekly to discuss setting up my template updated profile etceteraI made it very clear to him it was important that he keep his scheduleNonetheless he did not contact me at the scheduled timeI proceeded to leave him message after message and he would not return my callsI finally reached out to his supervisor Brent on 5/via email to which again I received no responseI reached out again on 6/10/to both Thaddius and Brent via email and again no responseI reached out to Thaddius on 7/requesting to schedule a callI wanted to make sure my contract cancelledAgain, no return phone callI was charged and additional months past my contract because they did not fulfill the promises that they made to nor would they return my callsI was stupid enough to sign the contract, but I should not be billed for the addi

I subscribed to Zillow for Realtor marketing and was not receiving leads as was promised I requested a review of my account and they refused to do so as they had initially stated they would when I signed up if there were any issues I cancelled my credit card so they could no longer charge me until they supplied a review of my account They still refused They continue to call me with high pressure sales tactics and when I tell them to do the review they get rude towards me, state lies, or hang up and refuse to do anything

Complaint: ***
I am rejecting this response because:This is the same standard response I received. They take no responsibility for the fact that their Zestimate DOES in fact influence buyers and DOES NOT take into account the actual property with improvements made to it. They admit that it is simply a "computer-generated algorithm using the data available for each home. The algorithm uses public and user-submitted data, taking into account items such as home facts, price history, and tax history." It does not take into account the fact that the house was COMPLETELY FLIPPED AND UPDATED inside. Or that a new retaining wall was built around the pool with over $20,in concrete work. It does not take into account all of the out-buildings and structures that have been placed and will have to be sold with the home. There is currently a Class Action Law Suit in place against Zillow in Illinois regarding their Zestimate. Zillow should not have any right to Zestimate or assess or appraise ANY property based solely on previous tax records and price history. Zillow is fraudulently valuing and appraising property without having based their Zestimate on all of the facts of the home. Zillow has cost me $30,thus far due to their Zestimate and having to drop the asking price for my home to a point that is ridiculously low. We would not be selling our home if not for my husband's job transfer. This was to be our forever home. Had we known that we would only be here for years, we would not have spent the money we did updating and upgrading the inside of the home as well as adding the car detached garage, 18'X20' covered shelter, person hot tub, 8'X12' pool house with electricity and plumbing installed. I feel that Zillow should reimburse my husband and me for the amount we have had to drop on the asking price of our home.
Sincerely,
*** ***

Trulia, Redfin and Zilliow (Zillow is the worst) are notoriously inaccurate in their estimatesSpeaking as a real estate agent, all these sites do a dis-service to the real estate community by giving potential buyers unrealistic pricing that most sellers wont take and many sellers and even homeowners off market are offended byI wish these sites would get their act together and either improve their estimate algorithms or remove them all togetherThe bottom line is a house is worth what someone is willing to pay for it, not what Trulia says it is worth

my home is for sale and was removed by Zillow even though it is still for sale I was not notified of when or why this was removedI decided to have my agent referred through Zillow list my house again and it is still not showing up for saleI have tried for a week straight to contact Zillow customer service through emails and phone calls and have not received any response as to why this is happeningThere is no possible way to actually get a human on the phone with Zillow to resolve issues nor do they respond to emailsThis is poor business etiquette from Zillow

There are different Zillow web pages for my parcel (at *** * *** *** *** **) I try to sell through Zillow
One of the three is the Off-Market parcel at *** * *** **, labeled wrongly as *** * *** ** (a subdivided child parcel of the parent parcel of *** * *** **)
***
Please ask change this sold adjacent parcel address to *** * *** **
Further, this *** * *** ** parcel is wrongly shown as being located WITHIN *** * *** **Please see the attached subdivision survey map for the correct location of the *** * *** ** parcel (labeled as Parcel A of the parent parcel at *** * *** **)
In addition, there are two otherwise duplicate Zillow websites for the "correct" *** * *** ** parcelOne correctly for sale and another wrongly labeled as Off MarketPlease see the following URL for the Off Market

Zillow.com is misrepresenting my property I have sent them email request stating exactly what the problem is and on February 27, Charmaine C*** --Zillow representative reach out to me via email related to the zillow request #*** Charmaine has not been helpful in trying to resolve the issue at hand In fact, Charmaine C*** has made the situation worst For every update that she made to the original record, she added erroneous information outside the scope of my request In addition, Charmaine closed the incident with letting me know that the duplicate record would be deleted and as of today it has not been deleted Zillow has not resolved the issue and they are misrepresenting my property on their website

My residential real estate listing was listed on Zillow for many months but recently removedI've emailed and contacted Zillow over a half a dozen times and over the course of the last month to please relist my listingMy listing is within compliance of their listing regulationsMy thought is another realtor does not want my listing listed and has a connection with Zillow*** *** ** *** *** *** ***