Zillow Group, Inc.

A REQUEST for a showing was entered on ZillowThis is not a confirmation of an appointment in anywayPolicy for any rental showing is a completed application submitted either through the office or through another agentThis is clearly stated in all our listings on all platformsThis person had done neither of those thingsInstead they demanded that I show up at their requested time
I had explained the policy on showings for rentals and she told me I would be sorry if I didnt come at her beckoning I never set a meeting with her, nor did I rent, engage, or complete any real estate transaction with herThe review claims that I actually helped her rent a propertyThis is falseI have never met Amanda C*** I have never completed any real estate transaction with this personIf she is able to produce a signed lease from us without committing fraud then I will gladly eat my own hatThis is not the caseBy Zillow allowing this after repeated request they are supporting her frau

Hello,
I am still waiting for someone to contact me with the fake review I have hired an attorney There is only one person in the state with that name and I have spoke to him so I have my evidence this is fake! This is hurting my business and is very unfair I have asked for the legal address for zillow over a dozen times and no one is giving it to me Please Advise! Once this is taken care of I promise I will delete this reviewThank you!!

Zillow will not respondI posted my listing over hours ago and zillow has still not posted my new land listingThere was a lot of work in posting all the information and picturesI have written to them times now and there has been no responseHow do they get away with being a business that is run and operating so poorly? The other thing I think that is not legal is when I personally change my listing price, I should have the right to what I want to display or notI have different amounts of land for sale with my home and that greatly changes the listing priceI understand and agree the public town/county/state information should be shown and can not be changedAlso they will not let me post the house more then once showing it can be purchased with different amounts of land and priceFor instance, House on acres or house on acresBig price difference! I understood that people could misuse that privilege and didn't make an issue out of itIs there away to fine them for not running their business correctly and responding to customersSomething that will get them to changePeople that are paying for their service should even take them to court

Dear Revdex.com,
I have used Zillow.com to advertise my rental properties for a few yearsRecently somebody hacked my account and posted other propertiesI have nothing to do with this hackingUnfortunately, Zillow.com ( *** *** ***, Seattle, Washington 98104) ?has blocked my account and I am now denied serviceWhen I open my account, I’m asked to write to a particular address (***@zillow.com) to verify my accountI have written to this address repeatedly and haven’t got any response. 
I tried to contact Zillow over the phone, but they do not offer phone communication for people who are not real estate agentsI finally managed to talk to a person, and I was told that once my account is blocked there is no process of resolving the problem and I should open a new account under a different email addressI did that, but the new account was also blocked because apparently Zillow is tracking my property
It is rental season and I need to advertise my condoI’m

Our house was listed as pre-foreclosure with absolutely no warning from the mortgage lenderIt is not accurate and is defamation of character

In response to the rejected response from *** ***, I spoke to the General Manager in our Orange County office regarding her most recent interaction regarding her accountThe General Manager explained to *** that she just signed up a month ago and will need to give it more time since she demanded to cancel so soon*** inquired about the buy out, the General Manager explained to her that since she has had a poor experience that she would refund her one month, but she would need to fulfill her term to receive the refundShe also communicated with *** that if she wasn't going to give the advertising time to work that she would need to pay the buyout. *** agreed to continue and fulfill her term, if we did a refund Shortly after that conversation she cancelled her card and then still demanded the refund. We then cancelled the refund, as she was getting out of a contract without paying the buyoutIf *** would like to discuss this in further please advise her to reach out to the General Manager that she communicated with regarding the buyout and/or refundI have added her information below
Jami T***
***

I did all the necessary things to get my home ready to listPer Zillow when you are ready they review it and call you if needed before it's listedSo they call me yesterday and to verify you they ask for your address and price you listed home forShe said the price I quoted her was incorrect, although she was not allowed to tell me what she could seeI told her that price was incorrect (maybe I made a typo) so I said well lets fix it before it goes upWell per policy I am not allowed to fix the price on MY HOUSE before it goes up?? So my choice was I can not list or list it and it will always show that lower price ($20,000) So I said well go ahead and list itWas suppose to be up by last nightStill not upVery disappointed in the whole experienceEven if my mistake I am not allowed to fix it??????? And where is my listing???

After reviewing our records, we were contacted by the homeowner on 05/and they were initially responded to on 05/The 'Days on Zillow' have been updated to reflect the new listing, and this can be verified on the homeowner's property page (see attached screenshot)In regards to the removal of
the previous listing history, Zillow does not have a way to remove valid past listing prices, as we believe this information is important for home shoppersZillow strives to provide open and transparent information about real estate marketsAs a result, we make available past sales prices for homes, and allow any user to post a question or answer about a given home. Please see our privacy policy for more detail:http://www.zillow.com/corp/Privacy.htm

We called zillow 1-number and canceled our service Tuesday 8/15/because we could not get in touch with our agent we normally deal with Pete T*** the gentleman I spoke with advised me it would be canceled, the rep we normally deal with Pete must have gotten wind that we canceled and called my husband *** *** phone on 8/16/trying to see why we wanted to cancel and was advised we may pick it back up but it's not in our budget right nowHe advise it would be canceled and our account would not be charged and that he would be out of the office for about a weekThe next day the deducted out of our account with out permission and after we were told they would notWe did not have a contract with them and the services are prepaid so they deducted the money after being told not toI called to resolve the issue and they stated they could not do anything about it I called back twice to ask for a manager and they denied having access to one both timesThey refuse

To Whom It May Concern:As stated in my previous two replies, we are unable to process ***'s request if she doesn't take the steps outlinedWe would like to help ***, but she is unwilling to cooperateAgain, the contact email address is ***

I have recently listed my home for sale by owner within the past week The zestimate on my home has been consistent for the past year with just slight fluctuations from month to month as expected; however, after I submitted my FSBO notification for Zillow to update, my zestimate dropped by $102,OVERNIGHT!! On July 12, it was $495,and today is shows $393,000! None of my neighbors estimates have changed This is a blatant manipulation by Zillow because we are selling by owner instead of using a realtor This is absolutely ridiculous!!! No business should have the right to manipulate the value of someone's property AT WILL! Luckily, I have a screenshot of the previous estimate to show potential buyers and you can bet that I will tell everyone I know what a TOTAL SCAM Zillow is!!

I purchased a home as an investment property on April 27/
I tried to list my property on Zillow for rent but my listing was was declined because the listing agent failed to mark the listing as soldI have contacted Zillow requesting them to remove the old for sale listing as the home is absolutely not for sale and allow me to list my property for rentThe response I got was to ask the listing agent to remove his listingI provided the signed Deed for the property showing clearly my ownership as of the 27th of April
The listing broker does not care to do anythingHe has no right to my property nor does he have any permission from me to advertise it
I want Zillow to correct the listing situation as it is my property and it is for rent and not for sale
I thought that Zillow was interested in the accuracy of the information they advertise

To Whom It May Concern:
Zillow does not sell leadsWe sell impressionsAgain, if *** would like to discuss this further she should contact Jeffrey R*** at 720-509-

In reviewing our records, we see that our Consumer Care Team contacted this individual about this issue yesterday (Ticket #***)To recap, Zillow receives foreclosure and pre-foreclosure information from a third-party that aggregates public records data Our agreement with this third party
is subject to confidentiality provisions that prevent us from disclosing the source of the data providerOn occasion, this information can get misreported to us which looks to be the case here. The foreclosure status has been removed from our site and the update is effective immediately.Please keep in mind that basic property data appears on Zillow regardless of if a home is actively listed for sale or notWe display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records and from user-provided submissions Our mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information from Zillow.We provide homeowners with tools to edit a number of facts that appear on a property pageBy editing the home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages or public record information from our database.For more information, please review our Terms of Use and Privacy Policy

Complaint: ***
I am rejecting this response because: my realtor has completed the requested steps to no availShe is working with her Zillow rep to get this fixed, but no one seems to be able to actually do anything to resolve it.
Sincerely,
*** ***

Zillow has incorrect sales information on my home located at *** *** *** *** ** ***The home sold on 12/15/for $335,They have it listed as $244,This vastly incorrect and negative information effects the value of my homeAfter many requests to Zillow to correct their information they have not taken any action

To Whom It May Concern:
I have checked our records and it appears that Cheryl in our Customer Service department has already resolved this issue with ***

I signed up with Zillow's Premier Agent services approximately month agoThey claimed that I would receive calls from qualified leads interested in buying/selling homesThey informed me I was qualified for a concierge service that would filter/pre-qualify leads so the phone calls I would receive would be eligible to purchase/sell homesTo this date, out of the or so calls I have received in a month, of those calls have been spam calls/robots/people selling me servicesphone call was from an unqualified leadThis is advertisement and I am tired of the incessant spam calls clogging up my phone and leaving me endless voice mailsMy number is on the "National No Call List" for a reasonI have tried contacting Zillow and they continue changing my "Account Manager" and moving me around from person to person

Listings are sent to Zillow through a variety of feed sources such as partners, brokers, agents, third-party “feed” providers, and in some cases, directly from an MLSThis home is actively listed For Sale by this individual's real estate agent
feed: https://www.zillow.com/homedetails/***_zpid/ as requested

Zillow offered my a free month of advertising and although I told them I could not afford it because I recently left a full time job they convinced me to try the free monthI was clear from the beginning that I would not be subscribing because I did not have the moneyThey first charged my credit card anyway and I had to fight to get the charge reversed even though I have a picture of my computer screen that says no chargeI reached out to them on a continued basis that my free month was done but it looked like it was still active and clearly stated I did not want to be charged againWhen no one was returning my calls I finally sent an email stating that they were not calling me back and that again I wanted to make sure I was not going to be chargedSure enough I had a $charge on my credit cardThey are claiming that I didn't reach out to them in time however it is now the 24th and I am just hearing for the first time that this charge will not be reversedThey said that I w