Zillow Group, Inc.

My home is listed with *** *** **Zillow.com and their affiliates *** have listed the home pending twiceOnce on July My agent had contact with them and so did I by emailing a man named BryceAfter a day or two they put status back as listed for saleNow July they have marked it pending againThis is taking potential buyers away from the sale of my home especially when this happened on a weekend when most people look for homesI’ve also asked them to delete all past listing history on the website that shows past history and they refused to do itI’ve asked twice nowThen I gave them a bad review and that’s when the pending status startedI have to take my home off the market now because they have damaged the reputation of the home status twice now

Responded to a rental adNo one ever contacted me, but Zillow inundated me with emails every dayI have tried to unsubscribe from their emails, but it takes you straight to their websiteThree weeks later, and the emails keep comingMake the stops this scam that won’t allow you to stop their emails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Zillow and its subsidiary Trulia are in the business of publishing real estate information for profitZillow and its subsidiaries have published unauthorized and personally identifying information on their respective websites that they have gathered on us, our home, our home's contents, our home's layout, location of our children's bedrooms, street view and exact location for the supposed purpose of 1) offering real estate leads to paying realtors, and 2) to promote homes for sale to consumers looking to buy a homeOur home has been continuously owned by us for years, and it has NEVER been put on the market in the entire yearsWe have notified both Zillow that our home is not for sale and for serious personal security reasons we object to information related to us and our home being published on their websitesThe information they publish is personally damaging to us because it makes information readily available to stalkers and criminals who may be a threat our familyBecau

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is now resolved
Sincerely,
*** ***

I liked using Zillow when I had to move but now they will NOT stop emailing meI have unsubscribed from all their emails 100x by now and they just keep comingI feel harassed at this point

I signed up for months with Zillow and the Sales Manager told me that I would be their number agent with impressions way above every other agent in that zip codeAfter months of very few leads (which were dead end leads) the manager called me asking me how things were going and I told her I wasn't getting many leads and she said I could pay more money and it would give me more impressionsSince doing so, the beginning of August, I have had zero leadsI have tried to end my contract, but they will not allow itSince I paid the extra money for the extra impressions it has started my contract over with themThis is a horrible company to do business withI recommend researching and read the reviews about this company before deciding on marketing with them

Zillow allows customers to enter in a phone number to contact when interested in propertiesThis number is then sent to hundreds of realtors that use this number to contact the personWe are a doctor's office and someone falsely used out numberWe have tried to contact Zillow directly for days with no responseWe have been getting calls from realtors every 5-mins for daysThis is NOT okay and borderline harassmentThere should be an easy way to get in contact with someone or delete a number when it is falsely used

Complaint: ***I am rejecting this response because:The Zillow representative who responded does not have all the facts and needs to be better informedBesides, I am not sure I understand what the resolution from the company is.I want to make sure the company understands the caseFirst of all, I tried to cancel this campaign a long time agoNot last May That is completely inaccurateI am attaching several emails from me asking about cancelling this campaign due to non-performanceI only got faked leads and I wanted to stop it right awayMy first email was at the beginning of FebPlease see attached emailsTherefore, the company should consider MY REQUEST TO TERMINATE the contract back thenThe reason why Zillow says that I cancel last May 26th is because I decided to dispute the charge with my credit cardZillow.com did not perform according to the terms of the contractSince the first contact with a Zillow representative, the company has been over-promising and lying in terms of their impressions and performanceThe contract was breached by Zillow a long time ago. Secondly, the services were not rendered because I was receiving leads from fake users and scam artistsThe contract is based on impressions on real users, but not on nonexistent users (who are con artists)I expressed my concerned to the company last February and sent proofs of that (text messages and emails from con-artists) I only got more wrongful promises and misleading information from Zillow representativesThirdly, these are the charges I got from Zillow.comNov amount $1,This was part of the first contract with Zillow for zip code I got some leads of real people, so I never discussed the performance of this campaign, hence never disputed this chargeFeb amount $for zip code campaignSince the very beginning I was concern about the performance of this campaign MY FIRST CONCERNING EMAIL WAS SENT FEBRUARY Attached emailAnd I eagerly requested a solution or a termination of the contractNow, why does Zillow.com waits almost months (after dozen of desperate emails and phone calls) to stop the campaignTHAT WAS A TOTAL TOTAL FAILUREThree months passed by and demonstrated my claimed about faked users and nonexistent performanceOf course, my last resort was to dispute the charge with my credit cardTHEN, Zillow decided to react and cancelled by May my accountThat is not professionalThat is a way of taking my money away from me, while I am crying out loud to STOPUnbelievable but true, after my initial dispute in May I cancel my credit card because I am scared about Zillow keep charging meI am not sure how they got my new credit card information, but last May 23rdthey charge me $I dont even know what this amount is! I am contacting a lawyer to find out if Zillow has charged me this last amount based on fraudulent business practiceI am disputing both last charges: $and $And I hope to hear from Zillow that they will agree with these two disputes based on the before mentioned horror storyI tried so many times to cancel this campaign or get a resolution from the companyI am not sure if other agents have been through similar experiences, but I will not hesitate to contact my fellow agents, using Zillow, to investigate if they suffer this sort of abusive business practicesI feel powerless and cheated over and overPlease listen to my plea and agree with both disputesBest, *** *** Sincerely,*** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

My address is on Zillow's website with pictures of a basement apartment I have called Zillow times to have the incorrect pictures and information removed from their siteEvery time I call , I had to leave messagesI have not heard from Zillow I am in the process of putting my house on the market and I do not want potential buyers to get confused

HelloThanks for contacting us.The listing on Zillow was removed on The photos and description remained, however, I have removed them in order to avoid any confusion: ***We recommend the homeowner contacts
***.com, however, as the listing is still active on their site: http*** Unfortunately, Zillow has no control over the ForSalebyOwner.com websiteIf there are any other questions we can answer, please let us knowThanks

Zillow had my home listed for an auction saleMy lawyer and our family discovered that this listing was fed by a***automaticallyPeople associated with auction.com snuck onto my property, took images of my house and listed them illegally while we were away on vacationOUR LOAN IS CURRENT AND THERE IS NO FORECLOSURE SALE ON MY HOMEMy lawyer and I reported this as a flag spam to both Zillow and auction.com, and requested to remove these listing records completely from their websites a month agoI was told by customer service representative from auction.com that the listing from zillow.com would be removed as well when they remove the listing from their websiteAuction.com removed the ILLEGAL LISTING from both auction.com and zillow.com right away and my home is currently marked as off market
But, the PRICE/TAX HISTORY OF ZILLOW.COM STILL SHOWS THE LISTING HISTORY LISTED ILLEGALLY by auction.com along with AUCTION PRICE which is $100K LESS THAN MARKET VALUEI clicked

To Whom It May Concern:
We will not edit the review on behalf of the client, as our reviews and any edits to them need to be made by the consumer themselvesI have checked the records, and there is nothing showing that this user ever tried to edit the rating on their review or ever reached out for
assistanceI also do not see that *** ever asked us to assist his clientIf ***'s client would like to edit his review, he can contact Zillow directly

I have been trying for over two weeks to have you delete a rental listing at my homeI am unable to find the listing in my rental manager account but the listing is still activeI can not delete or edit the listing

To Whom It May Concern,As previously mentioned, it appears ***'s account cancelled with his sales representative’s manager, David W***, on 06/06/after submitting the requestIf *** would like to discuss this further, he can contact our cancellations department at [email protected],Rochelle G.SrAgent Care ConsultantZillow Group

I'm a realtor and Zillow.com has a feature where clients can post reviewsWhen I contacted Zillow to ask them to remove a rude review that was clearly out of line, they refused to do so stating the review met within their guidelinesNot only was the review itself untrue but it was also insulting and a defamation of my character(I am a start agent) I am very disappointed by the fact that Zillow's policies tolerate these acts of slander
It's little consolation, but here's where I get to give Zillow star

I can not get my home listed It was working fine and then it disappeared on Zillow Every time I try to make a new listing it tells me one already exist and provide a link for me to click on it When I click on the link it does not take me to the listing just takes me to https://www.zillow.com/homes/
My agents have tried to post on MLS and it still does not show up on Zillow She tried too and can not get it listed on Zillow
I have created several listing and all have failed to get posted on Zillow I have opened request tickets with Zillow so far it has been days and not a single response from Zillow have been received I have tried contacting Zillow and so far have not been able to reach a live customer support agent
At this point I do not know what to do I am the owner of this home and I don't know why Zillow is having this problem
Zillow's customer service is like none existent I have no way of reaching them Its not just terrible more like none existent

My home is listed on Zillow.com and I am trying to remove all info on this site due to privacy issues My home is not for sale and I do not want all of the info listed on the site any longer Every time I go to the Owner View where it shows you should be able to edit the information about your home, upon submitting the changes, a page comes up that says "ERROR 505" "Our Server is Unavailable Now" "Our engineers are working on this issue, please check back in a few minutesSorry about the inconvenience"Well, I have tried back in a few minutes, a few hours, and a few days and now it has been weeks I tried contacting customer service and have been receiving emails from the Zillow Help Center's "Jenny R*** *." She informed me that she "tested it on my (her) end to see if the edit facts feature is still working, and it appears that it is working on my end", then asked for a screen shot of my problem if it still didn't work I tried again and got the same error message, emailed a sc

This company repeatedly refuses to delete my account and personal information from their site and they have manipulated my home value estimates and published information so incorrectly that at my wit's end I changed all my profile info and they still won't delete itIt saddens me how Zillow has turned out to be a company run by such petty, unethical tyrants misusing personal dataI repeatedly receive spam email for an account to be deleted and I have tried and requested it be deleted at least times before giving up and just trying to scramble the info

Before we put up our condo for sale about a month ago, I checked on Zillow.com to see the estimateIt was a little bit more then $millionOther units were estimated around the same priceHowever, when I actually put it up for sale, the estimate plummeted to $830,I reached out to Zillow and they gave me a detailed explanation that I did not understandWhen I asked other realtors, no one really understands how Zillow comes up with their estimateI asked Zillow to either equal my unit value to other units in my condo because they still remained in $million value or delete their estimate on my home but they didn't want to do anythingI asked my realtor to delete the estimate in MLS in hopes that Zillow won't show my home estimate which did not happenThis negative advertising is deterring the buyers to purchase my home or they want to under bid