Zillow Group, Inc.

Zillow provides home valuation and claims to be "your edge in real estate" I recently bought a house and had a terrible experience with themHouse address is listed as my home address in the informationZip code is When I entered escrow in May, zestimate was about $660,Zillowvestimate (Zestimste) is widely used by general public to judge valueMy escrow and closing price was $620,so I felt I was getting good valueImmediately after closing I claimed the house and updated listing in Zillow to reflect some Property improvements To my schlock this decreased the Zillow value by over $60,000! Instead of Increasing value for to correctly adding features like courtyard, view, tile roof etc I thought it must be a mistake Contacted Zillow numerous times at their listed phone, No live person ever, left dozens of messages even for their sales team And even for their realtor team because I am a real estate agent Did not get a singe call back This is terrible serviceAnd it has

Complaint: ***I am rejecting this
response because: The issue has not yet been resolved.Please forward this message to business:"Please delete this photo from your servers ***Once this is completed, please confirm the cancellation of any and all accounts(including any pictures, etc.) associated with "*** ***", witheither emails: ***@hlresidential.com, ***@hlresidential.com, ***@gmail.comThus, do everything on your end, that no associated pictures (including cached images), or accounts related to any of these emails should come up on any public search engine result.My acceptance of Zillows response is contingent upon the completion of these requests.Sincerely,*** ***

The issue has been resolvedThe house is now listed as off the market

Hi ***,
Thanks for reaching out! I've researched the email you provided, *** and was unable to find your email address anywhere in our systemI found a disabled account under ***
and have made sure that email address is unsubscribed
from all Zillow emailsPlease give our system hours to catch up to these changesIf you see any further emails after that time period please let me know what email address you are receiving them at so I can look into this further

My rental advertisements have been repeatedly removed from Zillow/Trulia/Hotpads without any legitimate reason Zillow/Trulia/Hotpads do not notify the me when removing a listing They also do not inform me of any reason for removing my listings (They will not find any legitimate reason to remove my listing)This quiet removal of my listings by Zillow is denying housing to tenants who desperately need it
Listing addresses which have not been posted are:
*** ***

Advertising my property is being sold for $125,when my property has not sold at all
Can't get anyone one on the phone tried email they send me a message back to prove otherwise when there is nothing to send it has not been listed nor has it sold so I have nothing to send them they need to check their resources and make the corrections this is refucing the value of my neighborhood properties for this reporting

Zillow.com incorrectly displays information from the previous owner of my homeThe information is erroneous and inaccurateI created an account, as the website suggests, in order to correct the information and the public (non-owner) view of my home still displays the wrong informationAfter making requests to Zillow to show the correct information they continue to avoid dealing with the issue so I'm forced to file a complaintThis is not the last step I will take to resolve this as it can potentially cost me in money as prospective buyers may turn away from my home after reading the information provided my Zillow.com

I'm a real estate agent and I was lured into agreeing to a contract with Zillow group based on the stipulation that if I didn't close at least two deals with leads that were derived through zillow, I would get my advertising dollars back There were also two provisions that I had to follow, which were that I had to answer the "zillow concierge" at least 50% of the time and that I had to update the status for each lead During the six months that I was advertising through zillow, the only calls I wouldn't answer were ones that would come in at an unreasonable hour Most of these calls would come in after 10:00pm and they were always "spam" callers Zillow counted these against my "answer rate" and now claim that my "answer rate" was 47% I don't want to accuse anyone of anything but it's very odd that these off hour calls would come in regularly and I was not receiving any calls from the concierge during business hours(when I would be likely to answer) in the last month whil

Complaint: ***I am rejecting this response because: I have made it clear to your company in an email and on my own zestimate that the Professional Realtor stated my property at $110.00 per sq ft not including the in-ground pool. But your computer wouldn't save the facts to save to my zestimate. Again I am rejecting your response for you have damaged my property value. Everyday I go to your webpage and delete and add comps to get the real value of my property that Zillow agrees withand every morning you change it again. So you have not satisfied me in anyway. I have also sent forms to consumer affairs to complain about this and keeping copies of everything. Untill your computer can save changes that you recommend me to do and I do it, this complaint will be on going and it will affect your sales and reliability to all the realtors that are following this.Sincerely, *** ***

In reviewing this request, we see that a Zillow representative was able to work with this individual to update the home description on TuesdayThere is currently no reference to the home being a short-sale and the description has been editedPlease see the attached screenshotThe homeowner can edit this description information further by logging into their Zillow profile, navigating to the property page, and clicking on the Edit Facts icon

I opened an add with the Zillow Group last week on approximately august 2nd or 3rd After many attempts to get my listing verified, they have decided there is a glitch in my ad and they are unable to delete it in the department that answers the phone They forward me to an email address which has an auto response but never contacts me I just want my listing that is hanging out there to be deleted They have the incorrect price displayed and it is hindering the sell of my home

This is in response to *** ***'s rejection to our previous response to his Revdex.com ticketI have reviews *** account and spoke to his sales manager regarding his accountThere is a minimum spend required to be part of the Premier agent assist program*** was part of the program, but then changed his advertising on Zillow Group putting him below the min spend for the PAA programHe will need to increase his spend to be opted into this program moving forwardHis account manager is aware of the situation and has informed *** of the minimum to be opted in

I have sent requests for support staring Jan 25th and no replyThe site is broke and will not link my rental properties to my company pageAlso a property I own was not able to be properly updated

Zillow has info on their system about my home, I am NOT interested in selling or movingI have had people contact me and have mentioned zillow as their source of informationI don't feel that they have any right or business having my home info, eventho it is on their website

Re: Home at *** *** *** *** *** ** ***
I was previously advertised on zillow sites through my real estate agent, LanMac Realty, who was registered through alamls (local homes for sale listing)alamls send ads to Zillow for internet online publicationI recently was released from my contract as requested with LanMac Realty on June 6, LanMac discontinued its listing with alamls, but zillow continues to advertise my home as "not for sale or rent" (Which freezes me from selling my home on my own) This is advertised all over the internet real estate sitesSince I own my home at *** *** *** **, I should be consulted before an advertisement giving the status of my home is publicized, which hinders me from selling my home I have tried two open house promotions without any response because I am listed as "not for sale or rent" This is advertisement and without my permission which violates my privacy
I have tried entering information under "o

Last week we filed a complaint because Zillow had not responded to concerns about incorrect tax valuation of our home over the prior monthZillow did respond quickly to our complaint this time and did finally correct the tax valuation, but not the amount of taxes paidNow on top of that issue we see that Zillow is posting incorrect County Records showing that our home has Over 1,less square footage than it really doesThat it is a Split LevelIt is obviously notThat it is Two Level, It is clearly Three levels! We are grateful that Zillow responded so quickly last week, however the information was not completely taken care ofWe have had several conversations and emails with Zillow over this same exact issue and was reassured last summer that the size issue was resolvedIt is clearly back! Again, Zillow corrected the size last summer, but the issue has come backWe need accurate information posted pleaseIt would be helpful if someone at Zillow could talk with us

Zillow talks about getting a certain amount of connections a month What they don't tell you is that they do not have to give you any connections -- and they may send you leads that could jeopardize your real estate license
For two months, I have been receiving spam calls as "leads" , they won't cancel my contract nor make up the calls I am litterly paying for nothing and I can't prove that they did not over sell the area, because that is confidential information They also claim that I am not following up on leads -- how do you follow up on spam calls?

I have reviewed *** ***'s account and it appears that it was cancelled per his recent request on 1/20/In response to his Revdex.com complaint, the agent can log into their profile and choose the Advertising tab to view the amount of impressions they have in the contact form in the Zip code they are
advertising inWe also encourage agents to get as many reviews as possible to improve their appearance on Zillow so consumers choose them out of the agents that are showing as experts to contact in their zip code searchSometimes agents will experience a lack of contacts due to seasonalityThe program is designed to provide agents will contacts from consumers they would never have meet unless they were advertising on ZillowThe program is designed to work over the length of time of the contract not in the first couple months so agents will see a ROIThe agent will need to speak to their sales rep in regards to their contract if they are still interested in receiving a refund

I have unsubscribed several times from their emails and keep getting moreI have written in requesting they stop and used the link on every email to unsubscribe and they will not remove meI am not the only one from my office to have this issue, so I already know the generic response I'm going to get about "how there are several place to check so I must have missed some." This is untrue, there are not several spots to check and I have the screenshots to prove zillow's confirmation of my removal

Hello ***, Thank you for using Zillow GroupI noticed that you flagged this review already and received an email from the moderation team on 3-7-informing you that it meets our community guidelines and will remain published on your profileSince you have taken all the correct steps to
dispute the review and the moderation team decided it will remain published; I highly suggest requesting more reviews from your clients to push this bad review off the first page of your profile and increasing your overall star ratingI have added a link to an article below that explains the hidden opportunities of negative reviews Have a good rest of your day. http://www.inman.com/2015/08/05/the-hidden-opportunities-in-negative-online-revi...⇄