Zillow Group, Inc.

This is in response to *** ***'s rejection to our previous response to his Revdex.com ticketI have reviews *** account and spoke to his sales manager regarding his accountThere is a minimum spend required to be part of the Premier agent assist program*** was part of the program, but then changed his advertising on Zillow Group putting him below the min spend for the PAA programHe will need to increase his spend to be opted into this program moving forwardHis account manager is aware of the situation and has informed *** of the minimum to be opted in

I have reviewed *** ***'s account and it appears that it was cancelled per his recent request on 1/20/In response to his Revdex.com complaint, the agent can log into their profile and choose the Advertising tab to view the amount of impressions they have in the contact form in the Zip code they are
advertising inWe also encourage agents to get as many reviews as possible to improve their appearance on Zillow so consumers choose them out of the agents that are showing as experts to contact in their zip code searchSometimes agents will experience a lack of contacts due to seasonalityThe program is designed to provide agents will contacts from consumers they would never have meet unless they were advertising on ZillowThe program is designed to work over the length of time of the contract not in the first couple months so agents will see a ROIThe agent will need to speak to their sales rep in regards to their contract if they are still interested in receiving a refund

Hello ***, Thank you for using Zillow GroupI noticed that you flagged this review already and received an email from the moderation team on 3-7-informing you that it meets our community guidelines and will remain published on your profileSince you have taken all the correct steps to
dispute the review and the moderation team decided it will remain published; I highly suggest requesting more reviews from your clients to push this bad review off the first page of your profile and increasing your overall star ratingI have added a link to an article below that explains the hidden opportunities of negative reviews Have a good rest of your day. http://www.inman.com/2015/08/05/the-hidden-opportunities-in-negative-online-revi...⇄

issues are, the pin is Not located on my houseBut that's the my main problemThere have been numerous homes sold on my road and within a 1/mile of my home that are smaller, less bedrooms, no pool, considerable less ocean views than my homeSome have been spec homes build by builder and others have been pre-sold before buildingBasically my area is very desirable due to ocean views and nearness to Newport RISmaller homes are bought by the builder and torn down, and new homes are snapped up as second homes to out of town Uber's to use only during the summerThese homes have sold for $2,700,and above in the last yearsZillow does not have them listed as comps for my home and they estimate my home at 1,750,Last oct I sold a lot in my backyard for 850,000...vacant land, a house was build and is under agreement for 3,200,It is smaller than my homeI'm sure you understand my frustration and I hope you can help

Zillow has maintained a fraudulent zestimate for my property that is reckless and unsubstantiated I wish for the removal of my property immediately from the site This has caused financial issues in the past I wanted to apply for a home equity loan, however was informed that the bank only used zestimate

I have been advertising with Zillow since Septin the zip code of for $per month!! My original rep was John P***, any time I asked him about all this money I was spending and not receiving leads he would say I need to get more reviews, never once discussed that I was NOT SHOWING UP MOST OF THE TIME in my zip code of which cost me $per monthI was a new agent seeking help to build my business and they greedily took this money from me monthly knowing I was not even being seen most of the timeSo now I find out I get shown 6.6% of the time and there are only approxrealtors in this zip code!!! When I would get a listing and input the information in my MLS, it was not pulling over to Zillow, which they brag happens within hours! Mine would not pull over, I would call for help and no one including JOHN could help meSo I had to manually put into Zillow and then I would loose my opportunity of being the only agent show on my listingThis is very i

Absolutely terrible company If you are an agent, the only way to get in touch with them is by calling their sales departmentNo customer service whatsoever and the answers that you do get from them are b.sI doubt Zillow will be in business much longer

Zestimate of our home is 100,less than the appraised valueThis practice of inaccurate zestimates is hurting the resale value of homesI've tried multiple times to contact Zillow about this issue but they do nothingThis practice needs to be stopped

ZILLOW was recommended to us to get a value for our homeWe went through the site until we got to a page that said we could get a value after we paid a $chargeWe paid the charge and got a response they did not have a value for our homeWe got a message from agent Andy W*** who asked if he could help usWe asked if there was an additional charge We didn't get any response, NO VALUE FOR OUR HOME, but we did get an additional $charge

As a veteran agent in Maryland, for yrs now, I have never seen so much greed and been so frustrated with my profession I am having issues with the way my listings are being displayed to the public in your real estate search website I have the active listings below but they are not showing up as active in your site I believe zillow messes with data from agents who do not pay into their coffers monthly IIs this your way to try to get agents to convert to premier agent agreement It is not fair to list other agents listing and hold back on the ones that don't participate Afterall, it is our hard work and seller relationships that got you where you are I had a seller call me today to inform that his listing is showing off the market and this is not good Please inform me why the following listings are showing as inactive?
*** *** *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** **

Left voice messages and numerous emails pertaining to *** *** *** *** Sag Harbor, NY regarding advertisement saying "REDUCED $500,000"THIS IS NOT TRUE AND NEVER WAS!!!!! I have asked for this to be REMOVED and after many months it is still listed like thisPLEASE REMOVE THESE WORDS!!

Zillow set up an account for me and put me on their mailing lists because I looked at a rental on their website, and sent a notice to the list 'Contact manager' of the rental property I did NOT request an account or being added to their mailing listsThat is intrusive and unwarrantedI then had to spend time unsubscribing after receiving a number of unrequested emails I do not know how I can delete my account or stop them from giving others my email address

Subject: Zillow's interesting perception of value of my home at given address, please see address above Zillow chose to advertise my home in Palm Springs without my approval; it clearly stated to readers said home is not for sale or rent, I'd previously filed a complaint to Revdex.com as Zillow attempted to sell my home without my approval, and so Zillow was stating that, not for sale or rent And now, Zillow is advertising my home way below it's saleable value, Zillow does not have my approval for advertising my house, for $462,as of today's date Zillow is also advertising for same homes in the neighborhood in the $600,000, which zillow advertised mine in the very high $600,000s a few days ago, but now has lowered price of my house to a ridiculous amountCurrently, Spokeo maintained price of my home as $774, Please investigate what Zillow is doing with my homeThank you ferventlyIf Zillow is unable to show house with an accurate amount, then it should remove it completely

I have repeatedly asked them to update the listing for my home *** *** *** Raeford, NC 28376) and they continue to feed me some line about updating their estimation algorithmsI was connected to a realtor, via their website, and given an estimation by them that is $40k higher than the one listed on their websiteI also had a home appraisal conducted and it listed a similar valueThe price currently reflected on their website is actually harming my ability to sell the home and costing me thousands of dollars by devaluing the property and prolonging a sale

I have tried to stop payment with this company but they continue to charge my credit cardThey explained they would be providing certain services and they failed toThen they continue to charge me after I asked them to stop charging meThey did not provide the services they promised as part of our agreementNow they are saying I have to stay with them until SeptemberWhen I originally spoke to the sales consultant he never said there was a contractI have also contacted my credit card company in April to protect myself

I contracted with Zillow group for months of advertising on their website for the period 9/15/to 3/15/I was required to place a deposit in the amount of $344.60, and pay the same amount monthly for a fixed number of impressions over zip code I found the service to be unsatisfactory, but fulfilled my terms of the contract nonetheless by paying for services, and acting in good faith promptly responding to leads forwarded to me via the serviceI found the ONLY way you could cancel your subscription was to call your account manager once the contract expiredNote, the contract cannot be canceled in writing, by e-mail or by calling the Zillow headquartersYou are given only one person in the whole Zillow world that can cancel your serviceSo I called Andrew P*** on 3/16/at 8:amHe definitely tried to keep me subscribed, but at this point I was over the service, and rejected the many pleas to not cancelHe assured me my account would be canceledImagine my surpri

I listed my home on their site and now I want it removedThey won't remove itThey have marked it as "off market" which is a lieWe are still selling it but not through ZillowThey claim they have the right to post any public info The photos and info I put in are not public, they are mine and it is inaccurate and misleading and damaging to us to have it listed as off marketWe just want to take it downSeveral email responses insist that "off market" means off the market on Zillow but that is deceptive language that viewers will interpret as not for saleI just want them to remove the listing, they insist on keeping it up and marking it Off Market

I am a realtor and attempted to contacted Zillow to ask them to review and remove a review I received The review was clearly out of line, full of statements, and attacking my character Eventually they did respond and said "it meets their guidelines" with no other explanation Unless you are paying them to advertise on their website they have no other way of reaching their "customer service" When I followed up with more information as to why the review should be removed I received no response whatsoever

I simply sent a message about a home my husband and I love! It's a HUD so I asked if I could get more information about how a HUD home worksA*** G*** text me and was happy to help until I said I had a realtorI just asked a question about a home, not looking for someone to help me buy or sellShe completely ignored me from that point onShe was super nice until that pointI've always loved Zillow, until I had a question

Complaint: ***I am rejecting this response because:
Roanoke County records do not reflect the data shown on Zillows siteZillow needs to look at the square footage they show coming from these records and then go into the actual County Records and see that there is an error, just like the prior error on tax value. Sincerely,*** ***