Zillow Group, Inc.

I have been advertising with Zillow since Septin the zip code of for $per month!! My original rep was John P***, any time I asked him about all this money I was spending and not receiving leads he would say I need to get more reviews, never once discussed that I was NOT SHOWING UP MOST OF THE TIME in my zip code of which cost me $per monthI was a new agent seeking help to build my business and they greedily took this money from me monthly knowing I was not even being seen most of the timeSo now I find out I get shown 6.6% of the time and there are only approxrealtors in this zip code!!! When I would get a listing and input the information in my MLS, it was not pulling over to Zillow, which they brag happens within hours! Mine would not pull over, I would call for help and no one including JOHN could help meSo I had to manually put into Zillow and then I would loose my opportunity of being the only agent show on my listingThis is very i

I have repeatedly asked them to update the listing for my home *** *** *** Raeford, NC 28376) and they continue to feed me some line about updating their estimation algorithmsI was connected to a realtor, via their website, and given an estimation by them that is $40k higher than the one listed on their websiteI also had a home appraisal conducted and it listed a similar valueThe price currently reflected on their website is actually harming my ability to sell the home and costing me thousands of dollars by devaluing the property and prolonging a sale

issues are, the pin is Not located on my houseBut that's the my main problemThere have been numerous homes sold on my road and within a 1/mile of my home that are smaller, less bedrooms, no pool, considerable less ocean views than my homeSome have been spec homes build by builder and others have been pre-sold before buildingBasically my area is very desirable due to ocean views and nearness to Newport RISmaller homes are bought by the builder and torn down, and new homes are snapped up as second homes to out of town Uber's to use only during the summerThese homes have sold for $2,700,and above in the last yearsZillow does not have them listed as comps for my home and they estimate my home at 1,750,Last oct I sold a lot in my backyard for 850,000...vacant land, a house was build and is under agreement for 3,200,It is smaller than my homeI'm sure you understand my frustration and I hope you can help

Zestimate of our home is 100,less than the appraised valueThis practice of inaccurate zestimates is hurting the resale value of homesI've tried multiple times to contact Zillow about this issue but they do nothingThis practice needs to be stopped

We display property information on Zillow to provide consumers with transparent real estate informationProperty data appear on Zillow regardless of if a home is actively listed or notWe receive this information from public records gathered by a third-party data collector from each county and
from user-provided submissionsOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor these reasons, we do not remove entire pages or remove public record information from our site
The property pages on our site are not managed by Zillow directly We provide homeowners with the opportunity to edit a number of facts and photos that appear on their property page.
After further investigation, the property is currently shown as "off market" on both Zillow and TruliaThis means the home is not listed for sale or for rent and does not appear in any For Sale or For Rent listing searches. ***
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There are currently no photos available on either site and the description provided is based off information provided by public records (beds, baths, sq ft, etc)Since there is no active listing or photos available, there is no further action we can take at this timeFor more information, please review our Terms of Use (http://www.zillow.com/corp/Terms.htm)

I tried to list my home on Zillow as a "make me move" listingAfter waiting several days with the listing not showing, finally hear in response to an inquiry email asking what happened, that all the information and photos where lostI then a few days later wanted to change my "make me move"to "For Sale by Owner"I emailed asking for confirm that my request was being processed, in that, as mentioned they lost the first listingThey did not respondI received the automatic receipt email, but nothing elseI was very distressed when I discovered that my listing was off line altogether, I was not told my listing would be removed and that I had to wait yet another 72hrs, and certainly wouldn't have proceeded after the weekend, which is when many buyers look for homesThe FSBO was initiated on April I have repeatedly emailed them with no response, other than the automatic receipt of mailI am trying to buy another property have a approval from a builder and cant buy without s

Zillow has completely inaccurate information about the sales history and purchase price of my homeI have contacted Zillow repeatedly by mail and by phone with no response The website shows the home sold in for $375,000, but we have owned it since 2010, and it has not been on the market since Zillow also lists an inaccurate purchase price for our sale in Our purchase prices was $680K, and the value has risen since then We are considering putting our home on the market soon, and this incorrect sales history info, along with the incorrect Zestimate will significantly impact our sale price negatively Please have Zillow correct the information

It is impossible to contact Zillow and its site Truila to take down my pictures for my profile as a former real estate professional

Complaint: ***I am rejecting this response because:
Zillow is accepting no responsibility for the information listed on their siteThese inaccuracies and information impacts the ability of home sellers to have accurate information regarding their home values and the schools assigned to their homes listed correctlyI have bee in touch with both Maponics and Greatschools.org in regards to the school dataAs I stated...it does not need to be UPDATED as it has never changedThe data is COMPLETELY FALSEAlso, this school data is supposedly updated quarterlyI contacted Maponics and greatschools in NovemberThe information should be updated by now
In regards to the Zestimate: Zillow should remove this nonessential and also information from their site as it has no factual basis despite their claims
Thank you
Sincerely,*** ***

Have been trying to list my home for sell on website, days from first contact, nothing had been donephone calls and numerous emails have been LIED to in every contact

Broker from Cape Cod calls me to tell me how she purposely requested me, the listing agent through Zillow as she only wanted to deal with the listing agent and they still had a pay for play broker call her back#zillow #thieves #liars #endzillow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Zillow had all our home information wrong and even when corrected by a real estate agent and even after a phone call that told them the info they had was on the house across the street from us being torn down as I was speaking to them on the phone,they continue to ignore our outbuildings and continue to zestimate us incorrectly and now refuse to let me list on their site so I put all the info on it anyway and direct buyers to another siteIt is the number of outbuildings that make our property unique for the town so of course it is important.Not having ir correct gives some buyers hope.Is this what they do on behalf of Realtors,so that you will list?It seems the only possible reason to purposely mislead possible buyers

The Z estimate is displaying the incorrect tax assessment from over a year agoBack on April IO provided Zillow with the correct Tax Assessment by the city of LA and I sent to them the official document from the city of LA several times via emailThe person that helped on April, said that the information will be updatedIts almost July and they still displaying information from Other houses around my neighborhood sold around the same time already have updated tax information or a market appreciation, my property seems to be blacklisted for some reason and no updates have been made even after providing official documentation from the cityI have been trying to contact them via email and phone they have not respondedI think I have been black listed because of requesting a review on my account

I signed up with Zillow for buyer and seller leads, I was put into a market area and told I should receive to leads per month, in the months I was in the market that I was advised to be in I only received Leads and out of those leads leads were already represented by a realtor and I can not contact at all by Texas Law or they were not interested in speaking with an agent I was then I was advised to change markets and was told again that I would receive to leads a month and to date I have only received Leads and out of those leads only leads were able to be contacted due to already be represented and or did not want to speak with an agent or was looking or rental propertyI contracted on May 14, and as of today August 21,I have only received leads and of those were not valid leads so I have actually only received leadsI was told I would receive anywhere from to per month or up to leads per weekit has been almost weeks

We have a current listing on Zillow.comThe home address that is for sale by owner is ** *** *** *** **We have tried multiple times to contact customer service to let them know we are unable to edit our own for sale by owner listingWe need to remove our listing as we are under contractIt keeps stating an agent has us listedPlease have someone contact me ASAP to resolve this and remove our listing
Thank you,
*** ***

The property listings on our site are not posted or managed by Zillow directlyRather, we provide a platform for homeowners, property managers, and real estate agents to post listings for their properties and provide search options for users to browse those listingsIt sounds like there is some
confusion between two types of listings Zillow hosted on our siteForeclosure listings and auction listings are treated as two separate categories because they are two different types of listings. Foreclosure listings appear in our "potential listings" because the legal process where a lender takes a property from a borrower for non-payment of the loan has been initiatedThey may soon be listed for sale but are not actively for sale yetThese properties are not found on a multiple listing service (MLS).Auction listings appear in our "for sale" search because the properties are currently listed for saleThey are owned by a bank or a lender who took ownership through foreclosure proceedingsThese are also known as bank-owned or real estate owned (REO).Zillow has a number of search filters on our site to help users customize the search resultsAt the moment, we have a designated search filter to exclude Foreclosure listings from the Potential Listings categoryTo exclude foreclosure listings, make sure the box next to Foreclosure is unchecked from the "Listing Type" search filter before running a searchWe've included a screenshot for referenceAs mentioned in previous correspondence with this user (attached), we have a number of search filters on our site but we do not have a dedicated search filter setup at the moment to exclude Auction listings from For Sale categoryWe are constantly looking to improve user experiences with Zillow and we can understand how this would be a helpful feature when organizing a home searchThis may be something that we look into changing in the future however, it is not a search filter we offer at this time

Zillow has my house listed as foreclosed and no listing agent to contactI have called and left messages with them numerous times as well as emailed themSo far I have gotten no response from themI have a friend in the real estate business and they have no idea what to doMy house has been paid for since

In checking our correspondence, we were able to follwith this individual yesterdayTo recap, we blocked this phone number in our systemBy blocking the number, it prevents anyone from inputting it into the contact forms when submitting an inquiryThere is no further action we can take at
this time since the number is already blocked

I am a ** ***, listed a condo for sale however when my client wished to change the price and double list the property as a rental the Zillow system did not update the feed from the MLS and the listing turned to "Off Market" I and my client have tried unsuccessfully for days now to get this fixed (My mls has confirmed the listing feed is good on their side and the issue is internal with Zillow) I feel that if Zillow is going to be entrusted with valuable data they must have accountability to insure it is correct
Because I am not a "premier agent" IE do not PAY for extra advertising on zillow I do NOT get the opportunity to talk with a live party (the phone system is set up that you must input your Premier number in to get to a representative, all others are required to send an email - I have sent several to no avail in the mean time my client is quiet upset that her property is marketed on Zillow as "off market" I am VERY frustrated and does not appear there is much I can do other than broadcast this experience and hope others will do the same to demand change and accountability when it comes to our data and clients
BTW Zillow - if you see this a response to my many email would be greatly appreciated