Zillow Group, Inc.

I need to remove a listing

We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from user-provided submissionsProperty data appears on Zillow regardless of if a
home is actively listed for sale or notOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information from Zillow.The home in question is not currently listed for sale on our site: *** Regarding the Zestimate, this is an estimate calculated by a computer-generated algorithm using the data available for the homeIt is meant to be used as a starting pointIt is not an appraisal or a sale's priceWe make every effort to educate our users about ZestimatesWe do not remove Zestimates on a case-by-case basis as stated clearly on our site (see attached)Homeowners are welcome to include their own estimates of their homes and it will appear publicly on the property page in the Zestimate Details section.At this point, there is no further action we can take at this time as we do not remove individual Zestimates or entire property pages linked to public-record data from our sitePlease see our Terms of Use (http://www.zillow.com/corp/Terms.htm) and Zestimate (http://www.zillow.com/zestimate/) links for more information. ***Attachments redacted by Revdex.com staf*

Although Trulia has been acquired by Zillow, both websites continue to operate separately of one anotherWe do not have access to directly make changes to the information that appears on Trulia's websiteHowever, we have sent this request to the Trulia Consumer Care Team and they were able to
successfully update the contact information that appears on the Trulia listing
The listings can be viewed on each website at the links below:
Trulia.com: ***
Zillow.com: ***
If this individual needs any further assistance related to Trulia.com, we encourage them to contact the Trulia Consumer Care Team directly through the Trulia Help Center here: ***
For issues related to Zillow.com, the Zillow Consumer Care Team can be reached through the Zillow Help Center here: ***

Complaint: ***I am rejecting this response because:I have tried contacting that ZILLOW
manager to resolve this issue on multiple occations via email and phone but she has refused to acknowledge ZILLOW's misprepresenation and unfair agent advertisement practices and to issue the requested refund, so contacting this individual again is useless as I have already done soThat is why I took matters into my own hands and contacted Revdex.com instead.I'm still requeesting a refund of $from ZILLOW as detailed in my previous email.Sincerely,*** ***

I tried to list my home on Zillow as a "make me move" listingAfter waiting several days with the listing not showing, finally hear in response to an inquiry email asking what happened, that all the information and photos where lostI then a few days later wanted to change my "make me move"to "For Sale by Owner"I emailed asking for confirm that my request was being processed, in that, as mentioned they lost the first listingThey did not respondI received the automatic receipt email, but nothing elseI was very distressed when I discovered that my listing was off line altogether, I was not told my listing would be removed and that I had to wait yet another 72hrs, and certainly wouldn't have proceeded after the weekend, which is when many buyers look for homesThe FSBO was initiated on April I have repeatedly emailed them with no response, other than the automatic receipt of mailI am trying to buy another property have a approval from a builder and cant buy without s

We have a current listing on Zillow.comThe home address that is for sale by owner is ** *** *** *** **We have tried multiple times to contact customer service to let them know we are unable to edit our own for sale by owner listingWe need to remove our listing as we are under contractIt keeps stating an agent has us listedPlease have someone contact me ASAP to resolve this and remove our listing
Thank you,
*** ***

I signed up with Zillow for buyer and seller leads, I was put into a market area and told I should receive to leads per month, in the months I was in the market that I was advised to be in I only received Leads and out of those leads leads were already represented by a realtor and I can not contact at all by Texas Law or they were not interested in speaking with an agent I was then I was advised to change markets and was told again that I would receive to leads a month and to date I have only received Leads and out of those leads only leads were able to be contacted due to already be represented and or did not want to speak with an agent or was looking or rental propertyI contracted on May 14, and as of today August 21,I have only received leads and of those were not valid leads so I have actually only received leadsI was told I would receive anywhere from to per month or up to leads per weekit has been almost weeks

Have been trying to list my home for sell on website, days from first contact, nothing had been donephone calls and numerous emails have been LIED to in every contact

Zillow has my house listed as foreclosed and no listing agent to contactI have called and left messages with them numerous times as well as emailed themSo far I have gotten no response from themI have a friend in the real estate business and they have no idea what to doMy house has been paid for since

I am a ** ***, listed a condo for sale however when my client wished to change the price and double list the property as a rental the Zillow system did not update the feed from the MLS and the listing turned to "Off Market" I and my client have tried unsuccessfully for days now to get this fixed (My mls has confirmed the listing feed is good on their side and the issue is internal with Zillow) I feel that if Zillow is going to be entrusted with valuable data they must have accountability to insure it is correct
Because I am not a "premier agent" IE do not PAY for extra advertising on zillow I do NOT get the opportunity to talk with a live party (the phone system is set up that you must input your Premier number in to get to a representative, all others are required to send an email - I have sent several to no avail in the mean time my client is quiet upset that her property is marketed on Zillow as "off market" I am VERY frustrated and does not appear there is much I can do other than broadcast this experience and hope others will do the same to demand change and accountability when it comes to our data and clients
BTW Zillow - if you see this a response to my many email would be greatly appreciated

Broker from Cape Cod calls me to tell me how she purposely requested me, the listing agent through Zillow as she only wanted to deal with the listing agent and they still had a pay for play broker call her back#zillow #thieves #liars #endzillow

Zillow has completely inaccurate information about the sales history and purchase price of my homeI have contacted Zillow repeatedly by mail and by phone with no response The website shows the home sold in for $375,000, but we have owned it since 2010, and it has not been on the market since Zillow also lists an inaccurate purchase price for our sale in Our purchase prices was $680K, and the value has risen since then We are considering putting our home on the market soon, and this incorrect sales history info, along with the incorrect Zestimate will significantly impact our sale price negatively Please have Zillow correct the information

It is impossible to contact Zillow and its site Truila to take down my pictures for my profile as a former real estate professional

The Z estimate is displaying the incorrect tax assessment from over a year agoBack on April IO provided Zillow with the correct Tax Assessment by the city of LA and I sent to them the official document from the city of LA several times via emailThe person that helped on April, said that the information will be updatedIts almost July and they still displaying information from Other houses around my neighborhood sold around the same time already have updated tax information or a market appreciation, my property seems to be blacklisted for some reason and no updates have been made even after providing official documentation from the cityI have been trying to contact them via email and phone they have not respondedI think I have been black listed because of requesting a review on my account

Zillow had all our home information wrong and even when corrected by a real estate agent and even after a phone call that told them the info they had was on the house across the street from us being torn down as I was speaking to them on the phone,they continue to ignore our outbuildings and continue to zestimate us incorrectly and now refuse to let me list on their site so I put all the info on it anyway and direct buyers to another siteIt is the number of outbuildings that make our property unique for the town so of course it is important.Not having ir correct gives some buyers hope.Is this what they do on behalf of Realtors,so that you will list?It seems the only possible reason to purposely mislead possible buyers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In checking our correspondence, we were able to follwith this individual yesterdayTo recap, we blocked this phone number in our systemBy blocking the number, it prevents anyone from inputting it into the contact forms when submitting an inquiryThere is no further action we can take at
this time since the number is already blocked

We display property information on Zillow to provide consumers with transparent real estate informationProperty data appear on Zillow regardless of if a home is actively listed or notWe receive this information from public records gathered by a third-party data collector from each county and
from user-provided submissionsOur mission is to empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor these reasons, we do not remove entire pages or remove public record information from our site
The property pages on our site are not managed by Zillow directly We provide homeowners with the opportunity to edit a number of facts and photos that appear on their property page.
After further investigation, the property is currently shown as "off market" on both Zillow and TruliaThis means the home is not listed for sale or for rent and does not appear in any For Sale or For Rent listing searches. ***
***
There are currently no photos available on either site and the description provided is based off information provided by public records (beds, baths, sq ft, etc)Since there is no active listing or photos available, there is no further action we can take at this timeFor more information, please review our Terms of Use (http://www.zillow.com/corp/Terms.htm)

Complaint: ***I am rejecting this response because:
Zillow is accepting no responsibility for the information listed on their siteThese inaccuracies and information impacts the ability of home sellers to have accurate information regarding their home values and the schools assigned to their homes listed correctlyI have bee in touch with both Maponics and Greatschools.org in regards to the school dataAs I stated...it does not need to be UPDATED as it has never changedThe data is COMPLETELY FALSEAlso, this school data is supposedly updated quarterlyI contacted Maponics and greatschools in NovemberThe information should be updated by now
In regards to the Zestimate: Zillow should remove this nonessential and also information from their site as it has no factual basis despite their claims
Thank you
Sincerely,*** ***

The property listings on our site are not posted or managed by Zillow directlyRather, we provide a platform for homeowners, property managers, and real estate agents to post listings for their properties and provide search options for users to browse those listingsIt sounds like there is some
confusion between two types of listings Zillow hosted on our siteForeclosure listings and auction listings are treated as two separate categories because they are two different types of listings. Foreclosure listings appear in our "potential listings" because the legal process where a lender takes a property from a borrower for non-payment of the loan has been initiatedThey may soon be listed for sale but are not actively for sale yetThese properties are not found on a multiple listing service (MLS).Auction listings appear in our "for sale" search because the properties are currently listed for saleThey are owned by a bank or a lender who took ownership through foreclosure proceedingsThese are also known as bank-owned or real estate owned (REO).Zillow has a number of search filters on our site to help users customize the search resultsAt the moment, we have a designated search filter to exclude Foreclosure listings from the Potential Listings categoryTo exclude foreclosure listings, make sure the box next to Foreclosure is unchecked from the "Listing Type" search filter before running a searchWe've included a screenshot for referenceAs mentioned in previous correspondence with this user (attached), we have a number of search filters on our site but we do not have a dedicated search filter setup at the moment to exclude Auction listings from For Sale categoryWe are constantly looking to improve user experiences with Zillow and we can understand how this would be a helpful feature when organizing a home searchThis may be something that we look into changing in the future however, it is not a search filter we offer at this time