Zillow Group, Inc.

I did NOT use or bring into My Business of selling our Home, however "Zillow.com" from what I'm told by our Realtor pulls information from all sites and list's on Zillow.comthey list our Home as OFF MARKET as well as other info pertaining to our homeFrom what I'm told by our realtor, they scam people and charge them to correct and make right info, along with listing other ways such as RENT TO OWN, and they have taken money from people and not given anything in return, now My complaint is advertising of our Home as being OFF MARKETI have NO proof of the other, only from what My Realtor has shared with us about Zillow and her Realtor Friends whom have had problems with ZILLOW.COM in the pastI only want t=the correct wording / advertising of our Home, it is FOR SALE and that is all

Zillow is and has been advertising my home on Zillow.com and stating it was sold on 8-5-It was NOT sold on 8/5/for $406,My husband and I bought our home two years ago for much lessThey are continuing to harass me with monthly dates of their estimate of our house to our email addressI have called twice and left voice mail messages and tried calling them with no responseI want this information corrected and deleted

Zillow has falsified information about my propertyI have reached out to them dozens of times via email and phone but no one will reply to meI got an initial response from them and then as soon as I asked to escalate to a manager they have completely ignored meI have waited months and tried everything I can, including offering to fly to Seattle to meet with them at their office but cannot get any responses

The issue is resolved, however it is important to note that resolution was achieved independently of ZillowI never received any help or assistance from them; only promises to investigate, which they never followed up on, despite repeated requests for them to do soAfter numerous calls, emails and social media prompts, they offered no solutions to my issuesI solved them on my ownIn my business, prompt response time is key to customer service - our clients depend on itWhen it became apparent that Zillow was not going to help, I took matters into my own hands in order to keep our clients happy and I was able to achieve my goal independent of Zillow's assistance. The only outstanding issue that remains is a general lack of customer service or concern on Zillow's behalfA simple apology and a follow up would be appreciated but I received neitherIt would behoove them to reconsider their "email only" customer service platform they currently use and to consider one where their customers can reach a real, live person via phone, in a timely manner, with a follow up. In talking to several real estate professionals during this episode, as well as researching this matter, I am not alone in regards to this criticism of Zillow's business practicesI would encourage them to take customer service more seriously. Thank you for your time

I was a real estate who signed up with ZillowI am no longer in the business and want to delete my profileZillow doesn't acknowledge my profile and says I'm not a Premier agentThere is no contact number or customer service for this companyI send them emails but they ignore me

Without my consent, zillow.com posted my house was sold in Foreclosure Auction on 10/05/for $105,The house address is *** *** *** *** Houston TX

Because the specifics of the Zestimate calculation are proprietary, we cannot provide more specific reasons for an individual change. Again, we would like to stress that the Zestimate is not an appraisal and we make every effort to educate our users that the Zestimate is only an estimate It is a starting point and does not consider all the market intricacies that can determine the actual price a house will sell forWe make this clear to all users on our site (http://www.zillow.com/zestimate/) We encourage buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as:* Getting a comparative market analysis (CMA) from a real estate agent* Getting an appraisal from a professional appraiser* Visiting the house (whenever possible) We have already shared this individual's feedback to our developers but we do not have an option to manually change, remove, or provide specific detailed information on changes for an individual ZestimateBeyond this, there is no further action or information we can take at this time

We have our home for sale, and as zillow is a commonly utilized site for consumers, people in search of homes we have a large concern that the "zestimate" is well-below actual and is hurting our ability for home saleAdditionally, the zestimate has bounced up and down now reflecting a 50K drop in value since listingOur agent has contacted zillow and we have an actual bank appraisal for our property reflecting a much higher valueThe change was made although rescinded hours later which now appears our property has dropped significantly in the last daysThis cannot be helping our need to sell our home for relocation

I'm selling my home on for sale by owner on Zillow and everything was fine up until two days agoTwo days ago I met an agent tha receives leads from Zillow/Trulia and the next day my house was listed as off market and price droped 80KI contacted Zillow by phone yesterday 888-957-The person Brian said he doesn't have time for me since I'm not a paying customer but I can email the technical support departmentHe also said we really don't have a technical support department but they have a policy to not talk with people who are non payingI then sent two emailsToday the same information was sent out to people showing my house is off the market and the price is droppedI looked up Zillow on Consumer complaints affairs and there are hundreds of complaints with similiar situationsI would love to see you contact them and make them sign up as a Revdex.com clients so they have to be honest and fairI had over people who had saved my home and over a views and as today zillow re

My condo at *** *** ** is for sale through a real estate company not ZillowI'm looking on Zillow at houses there is mine it has the wrong price, plus it says not for sale.I called them they said call your real estate companySo I did she did not even know this, Zillow did this will not correct itTold me to fix it myselfI told them I would contact Revdex.com so I amThey are using my Pictures with info,will not change it

I purchased my home January 2016...the realtor is no longer listing it but it remains still on Zillow (marked sold)...a SCAM has been perpetrated using the Zillow information re my home, including text and photos verbatim, ....it was listed on Craigslist as for rent...two different people showed up at my house expecting to rent...the last one came with a uhaul truck prepared to move in...he had foolishly sent $2,to someone in California who was using my name...I have reported this to the local police and to the Ny Attorney General...after many emails to Craigs list it has finally been removed from their site...but Zillow continues to list my house in spite if several email complaints...they have made it impossible to contact them by phone as far as I can ascertain...I want my house removed from Zillow and Trulia and any other sites they may own....I have learned that this is a SCAM that is on the rise and I do not want to be victimized again...thank you

The "Zillow Group, Inc." has listed some of our property as "foreclosed" and for saleThis is a fraudulent listing I wrote to Zillow on June requesting that they remove the listing and received a reply that "Your request (5419097) has been received and is being reviewed by our support staff" To date, there has been no response to my request

I purchased leads from Trulia in August of They then merged with Zillow and I was unable to access any leads since 8/27/I have worked with at least five reps from Zillow to correct the log in issues that prevented me from receiving leadsNobody has been able to help with my requestThroughout the year I have continued to try to get this fixed with no resultsZillow says that we had a contract but I did not sign a contract and they are clearly in violation on their end by failure to deliver leads or correct the issues with their systemThey have violated the contract and refuse to refund for the period of time that I did not receive what we agreed to

Zillow is a real estate site that my agency subscribes toIt takes our real estate feed and uses it as its ownSome agents pay them extra directly to have higher placement, I do not as I am not busy enough yet in my businessThis is largely due to Zillow's bad practicesMany clients when looking for or considering a real estate agent read their zillow reviewsBecause I do not pay zillow extra (even though they have solicited me many times without permission and I've always had to ask them to stop calling), they consistently reject my clients' reviews of me on their websiteAs a result, as of today I still only have four reviews because they have rejected at least four others in the past few monthsAnd each time they reject a review they call me, unsolicited, to try to get me to pay themThis is blackmail and it is also negatively affecting my businessThey have to STOP rejecting my clients' reviewsI have emailed them several times to try to rectify this matter and they have

Complaint: ***I am rejecting this response because:
They have continued to provide horrible customer service and have yet to send a confirmation of cancellationThey proceeded to charge another month when (1) I was supposed to get a refund for one month and (2) I had requested a cancellation prior to the LAST billing cycle. Sincerely,*** ***

I contacted Zillow employee Tom S*** (***@zillow group.com) on Sun 1/22/8:PM to cancel direct billing of my bank account for $due to the service not being what I wanted to continueI sent the following message:
Subject: Cancel Account
Message: Hi Tom,
I’m sorry but I don’t think that I’m ready for prime time with Zillow right nowMaybe I’ve not set something up correctly, not had enough experience posted on my profile, or ???
I would have expected to get at least 1-leads by now…nothing
Maybe another time…Thanks!
*** ***
Voice *** Direct *** ***@kw.com ***.***.com ***.com
Realtor, NAR, VAR, NVAR
Even though I sent that message; Zillow still billed my account $in March and I sent the following dispute to my bank:
Dear *** ***,
We received your cardholder dispute form in our office A provisional credit has been posted to your

We display property information on Zillow to provide consumers with transparent real estate informationWe receive this information through public records from each county.Property data appears on Zillow regardless of if a home is actively listed for sale or notOur mission is to
empower consumers with information and tools to make smart decisions about homes, real estate, and mortgagesFor this reason, we do not remove public record property information or entire property pages from Zillow.We provide homeowners with tools to edit a number of facts that appear on a property pageBy editing home facts directly, a homeowner can ensure the home's information is as up-to-date and accurate as possible. In reviewing the property page in question, it is currently inactive (Off Market) with no additional photos or user-provided description: *** This home does not come up in any active listing searches -- the only way to view this property inactive property page is if a user specifically searches for this address on our site. Regarding the satellite map, these maps are provided to us by a third party, *** MapsThe map appears on all property pages as well as on the host site, *** and cannot be removed. There is no further action we can take at this time. For more information, please review our Terms of Use and Privacy Policy

I have been with Zillow as a premier agent for over years In the last months things have changed drastically Listings drop, leads are bad, etc I tried to call to cancel some of my impressions, I wanted to go from a a month budget to a month I have been trying unsuccessfully for over a weekI keep getting people saying they are going to call me back I told them I do not want a call back I just want to be canceled, This has been unsuccessfull I am at a loss for words and still don't know how I am going to cancel my membership They just won't let me do it They are trying everything in their power to be unavailable so that I cannot cancel

This business is falsely advertising a rental space in my homeThey have posted photos as well I do not have an apartment for rent my house is not available for saleI have emailed the company several times but they do not respond

There is a transaction posted on our home listing that is not a valid transactionZillow claims there was a sale of our home in October, for $175,that is completely falseI have asked Zillow to please remove it multiple times yet they simply ignore my requestsPlease remove the fake transaction listed on our home