Zillow Group, Inc.

I've been trying to unsubscribe from Zillow emails for the past few monthsEach time I click on the unsubscribe button in the email and it says I'm unsubscribed yet I keep getting the emailsThey have two of my email addresses and keep spamming bothI've unsubscribed from both address multiple timesI've written into Zillow requesting removal with no response back or action taken

No response from the company to resolve complaints/ issues I had two issues that were not resolved One was an issue where my employee opened a listing under her account instead of starting a new one for meAnd we wanted to switch this around but days later she received no responseThe second was we had a potential tenant fill an application online and they did not state anywhere that I would have to give out my Social Security number just to look at these reports There is no transparency in their business practices or help with issues

For a number of years I have been an active user of Zillow, ensuring my home's profile was up to date with all of the property's features and updates, including photosMost recently (and for a fair amount of time), the home's "Zestimate" value was approximately $147k which was in-line with other neighborhood prices and comparable salesOn 7/19/17, I did a *** search of my address and the Zillow link appeared first with a Zestimate of $147,I then followed that link only to see the Zestimate was now listed at $106,301, a 28% dropAs this could have a serious impact on a future sales price, I was put in contact with Marnelli C*** in Customer Care at ZillowThat individual claimed that Zillow had launched an updated to their algorithm causing the dramatic decrease despite the consistent valuation for a number of yearsIn addition, the historical Zestimate table was altered to wipe out past Zestimates at the valuation and adjusted to lower valuations I had never before s

I signed up last Novon a month contract then after one month of one fake lead and one rental leadi requested for more impressionsThe rep sent me a docusign for a month contract which I did not requestMy mistake is that I signed the form without reading it thoroughlyI never wanted to extend my existing contractI only wanted more impressions to hopefully gain more leadsI recently confronted the rep on thisHe said he has no record of the conversation and that I am the one who requested the extension of contractI feel totally misled and dupedNo SupportNo return on investmentI have tried everything they suggested: follow up within minutes, drip campaign, send them mls Listings, etc etc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Zillow did a very good job at taking down a fradulent/scam house listing I came acrossThey had the listing pulled down within an hour

I have requested, several times, that Zillow/Trulia ( they are now combined sites) remove my profiles from their sitesTheir site will not permit me to do this and they , despite my requests, still have not deleted my profiles

I signed up with Zillow Premiere agent services on 01-21-Scott M*** was the agent that made numerous promises to me and told me I was guaranteed to make money and see a huge return on the investment if I signed up with them, Scott never told me anything about the "contract" he had me to signScott informed me that I needed to sign a paper docusign and then I would start making moneyI contacted Scott in February to express dissatisfaction with the Premiere agent site as I was receiving renters, leads, spam and 3rd party contactsScott told me to give it more time, months passed and I was seeing the same thing with the program and nothing had changedI reached out to Scott countless times by phone, email and voicemail and he has done nothing but ignore meI called Michael C*** on 5-31-to try and get some clarity as to what is going on, Michael admitted there was a glitch in the system and he did not doubt I was receiving rental leads, He stated there was

The Sales Representative, Dominic M***, told me a service I signed up for called gold would get my listing "featured" and shown on the top by subscribing and paying for the serviceThe property never showed up at or near the topI called and tried to get in touch with MrM***He didn't respond well at all, taking days to get back to meEmail from the technical support indicated that this package I subscribed to was never designed to put the listing on the topIt was mis-advertised and I should not be charged at allI need full refund for everything I paid ($350)I finally heard from MrM***, but the issue was not resolved to my satisfaction

Complaint: ***I am rejecting this response because: Our home CONTINUES TO BE listed by Zillow as "Off Market" which is AND INACCURATE, THEREFORE UNTRUTHFUL AND SUBJECT TO LITIGATIONOur request was to remove the home from their site completelyWe don't want the home listed on Zillow in any wayWe want the listing OBLITERATED, DISAPPEARED COMPLETELY FROM THEIR SITE, NO LISTING OF ANY FACTS ABOUT OUR HOME: IS THIS CRYSTAL CLEAR? The home is listed as OFF MARKET which is untrue, misleading, informationWe are seeing clearly what kind of folks are running the show at ZILLOWDo the folks at Zillow understand the implications of LIBEL AND ADVERTISING and their actions in this matter? Do we need to contact the FTC, since their advertising is interstate commerce? AS WE STATED BEFORE, REMOVE THE LISTING COMPLETELY.Sincerely,*** ***

I attempted to list my home on the Zillow website for sale by ownerThis was March 3rd to date my listing is still not on the websiteI called and left a message, emailed customer service still nothing Now its too late as I am listing with a realtor I have read on other blogs the excuse is the verification process Zillow you have a problem that needs to be fixed I will not be using your website and I will discourage others in using it as well

I have phoned and emailed zillow several times over a week ago, and also recentlyThey have not responded in any wayI outlined my concern with them through each avenueMy concern is that they have not given my home proper consideration for their zillow estimate on the value of my homeTheir ad claims to give careful consideration on deciding their estimate and that it can take up to hrsfor thisOur home was purchased yrs.ago for $110,Their estimate has changed several times, beginning with $111,239, then $115,783, and currently $113,(around there)Meanwhile, we have put a new roof on the house and renovated the kitchen and main bathroomI've pointed out in my message to them that a home on zillow streets over from us (*** *** ***) both of our homes are in a completely residential area; has been listed at $119,with zillow estimating its value as $121,385, and $124,(around there currently)That home has less square feet than our house, no new ro

Hi Again,
After you have agreed to have someone reach out to me the representative is not providing what I keep asking for PLEASE provide the LEGAL DEPT MAILING ADDRESS see below email thread Someone has hours to delete this review as this is defamation of character and if I have to proceed further I will hold responsible the fees and costs I am also taking the IP Address associated to criminal court I really would like to dispute this on my own as I have evidence of this being false Please help this is extremely frustrating as this is all criminal prosecution there after and I will have to get an attorney from that point on to have this settled since this is fake! I will than take down this review as this is my businessThank you!
Hi Jonelle,
My name is Randy with Zillow Group, thank you for reaching out againI understand your frustration in regards to your review disputeUnfortunately, you will need to have your attorney reach out to Zillow Legal I typically only deal with resolving technical related issues only
Have a wonderful rest of your day!
Regards,
Randy K
Agent Care Consultant
Hours: Weekdays: 5am – 5pm PST
Weekends: 8am – 5pm PST
Zillow Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On January 25th, I canceled my advertising subscription from Zillow Group through their websiteI clicked on the cancel button from my subscription management pageI saw that the subscription was greyed out and "cancel" was highlightedNo other actions or notifications were available or visible on their websiteStill, I was charged $on January 30th for February's advertising subscriptionI visited the site on February 2nd and saw new message: "To modify your budget below $1,000, please contact your Premier Agent Business Consultant or 1.877.661.3164."I called the number, which was sales departmentThey transferred me to billing departmentBilling told me I had to talk to my assigned consultant SteveBilling department was able to initiate the formal request to cancel in their system and send an email to Steve for meI followed that email to Steve requesting cancellation and refund of my moneyHe said we need to talk on the phone in order for him to helpWe then played

Our residence is listed with American Way Real Estate, Cookeville, TN and is not on ZillowBUT: Query our address: ** *** *** *** *** ** *** AND: Zillow is the FIRST advertiser to come up AND: it has all the old pictures, says "off market" and sold for $The info there is obsoleteGo to the next listed option for our residence: Realtor.com and it is current and has all the correct infoComplaint: American Way, the agent and now I am asking Zillow to take it downThey now will not take messages on their customer relations phone line (***); They tell American Way they are "working" on itNothing happensI have asked American Way and the Board or Realtors to file a complaintThe Board of Realtors told American Way and the Agent that"Zillow is impossible to deal with; they can not do anything about it." And that is where I am involved as their posting first to be seen on the Internet is NOT helping me to sell my home; but rather is decreasing

Zillow has Zestimates on my address of *** *** *** ***, Ohio I purchased my house $206,I am includingthe correct link below: https://www.zillow.com/homedetails/***-Columbus-OH-43209/***_zpid/ Please have Zillow delete the second INCORRECT zestimate on my house at https://www.zillow.com/homedetails/***-Bexley-OH-43209/***_zpid/ Please call me or email me too discuss this wrong information

"Zestimates" of home values are published on line by the Zillow roup, Inc., and prepared using information from public sources and listings prepared for MLS, which are then entered, by Zillow, into an algorithm, owned by the Zillow Group to provide Zillow's "estimate" of a home's value, published, on-line, nationally Zillow makes the claim that this is not an appraisal, but an estimate
On 6/28/17, the Zillow Zestimate was $187.7K On 7/5/17, I fired Realtor#and hired Realtor #2, so the house was briefly de-listed from MLS On 7/13/17, two days before the first Open House, Zillow changed the Zestimate from 187.7K to 110K Only two viewers showed up My new realtor complained to Zillow Group and got no explanation as to why the Zestimate changed, in only two weeks I also complained, pointing out that even the RE Tax-assessed value was 143K, and that, in the ensuing two weeks, the house had suffered no fire, lightening or tornado damage and that all solar panels, owned by

I'm the listing agent and real Estate Broker for a listing address *** *** *** *** *** ***I have an exclusive right of sale transaction broker contract with the seller for months in order for me to find them a buyer as the seller's exclusive agencyHowever if you find my listing on Zillow, it's very misleading how it says right under the pictures and listing information "call agent" which should be me! But instead it directs the call to ZillowI'm the only authorized listing agent for this listing, yet it routes the call to their answering service as if they're the listing agentI allow the listing to be on the internet but not to change the listing agents information on the listingThey're cheaters It's very misleading to the general public because they're under the assumption that they are calling the listing agent and not an answering service of zillow, to re-route to one of "their" agents whom did nothing to obtain this listing but instead payed them a high premium

Complaint: ***
I am rejecting this response because:Zillow put the images of my house AGAIN along with the RED SIGN THAT AUCTION/FORECLOSURE HOUSES are postedPeople associated with auction.com snuck onto my property, took images of my house and listed them ILLEGALLY while we were away on vacation. I asked to remove all price/tax history that was illegally listed by *** It was taken care of a week agoNow, I NEED TO ASK AGAIN TO REMOVE ALL THE PICTURES LISTED ILLEGALLY. I do not understand why Zillow allows 3rd party’s illegal auto feeding without proper filtering process and keeps bothering innocent people. Desired Resolution I would like Zillow to REMOVE ALL IMAGES OF MY HOUSE THAT WERE ILLEGALLY TAKEN AND LISTED BY *** IN YOUR WEBSITE IMMEDIATELY AND PERMANENTLYI would like confirmation that ANY SAME PROBLEM WILL NOT HAPPEN AGAIN REPEATEDLY
Sincerely,
*** ***