Zillow Group, Inc.

Hello, I was contacted numerous times by a sales rep to have me sign up with zillow to receive online leadsThe agreement was that I partner with a lender and split the cost 50/because I cannot afford it on my ownI was told that I will have several thousands impression which should be at an average of 15-leads at first & will go higher as time goes byI was rushed to sign becasuse per the sales rep, if I donot sign that day the 30% discount will expireso I didAfter I singed, I was told that the lender does not come on board and split the payment until the 2nd month per RESPAHowever, I was never told that, not once from the beginning otherwise I would have not signed the agreementFor almost a month I only received leadsI had questions regarding the lead flow as well as question regarding setting up the site and I left several messages for the sales rep to call me and the support person assigned to me as well, but no one called or emailed backOnly the support

Zillow receives sales data from a third-party that aggregates public records information and from agent-reported salesCurrently, we have not received information from our data providers regarding the 5/transaction yetOnce this data is sent to us, it will be reflected on the websiteThis is
an automated process with our data providers so unfortunately, we cannot manually add this transaction at this time. With regards to the Zestimate, this is only an estimate and not an appraisalIt is calculated by a computer-generated algorithm using the data available for the home As a result, we cannot manually change or remove individual Zestimates. Although Zillow strives to provide accurate estimates, the Zestimate is meant only to serve as a starting point in determining a home's valueIt is not an appraisal and has no baring on the equity of a homeYou can use it in judging market trends and in calculating all sorts of things for your personal purposes. Our data shows that half of all sales are generally above the Zestimate Zillow encourages buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as getting a comparative market analysis (CMA) from a real estate agent; getting an appraisal from a professional appraiser; visiting the house (when possible). While we monitor customer feedback for systematic issues with the Zestimate formula, we do not change or remove individual Zestimates or property pages in response to customer feedbackReports of possible issues with Zestimates are recorded to help with efforts to improve the algorithm as a whole in the future. To learn more about the Zestimate, please visit this link: http://www.zillow.com/zestimate/

This individual is currently working with our Consumer Care Team regarding this issueTo recap, our developers were made aware of a bug regarding the listing history on this property pageOur developers are actively working on a fix but we do not have an ETA at the moment on when the fix will be
completedUnfortunately, we cannot immediately remove the transaction but we will notify this individual directly to confirm once the bug has been fixed

As a realtor, my income is dependent on advertisingZILLOW fails to deliver their stated mission!! As a realtor, landlord or homeowner, you are suppose to be able to post a listing to their websiteFor weeks I have had the same problem of NOT being able to list a property OR access my existing listings retrieve leads or renew the listingThe page comes up blank!!! Of course, Zillow has the worst customer service and you are unable to speak to a live person unless of course they want to sell you a Premier Agent packageAnd from reading other reviews, they also scam you as a paying customer and dont deliver on their contractual agreement Unfortunately, Zillow doesn't care about their business practices because they have a monopoly in this market so your concern are ignoredBeyond this complaint, a complaint needs to be filed with the FCC I am losing money and unable to make a living as a result of their failed business practice....I am sure that further recourse can be taken to recover the damages I and others have endured as a result of Zillow

I listed my home with *** in late June of this year In my contract it states that no automated estimate shall be made nor published as to the valuation of my home Zillow.com has the practice of arbitrarily "Zestimating" new property listings according to tax records, and then advertising this Zestimate on their website My home was purchased years ago and after extensive construction, remodeling, and the addition of outbuildings, a hottub, and 30,in concrete, it was given a listing valuation by independent agents of between $225,to $243, We choase to list it at $228, Zillow.com Zestimated it originally at $139,because all they looked at was tax records I notified Zillow.com on June 28, of this discrepancy and request for them to either remove my listing from their site, or more accurately Zestimate my listing, and was returned a standard email I have, on multiple occasions since the initial request attempted to communicate my concern over their

Thank you for your feedbackI have reviewed *** *** account and it appears that he has been advertising with Zillow Group since Nov for a year contract for impressions in the zip code We have contracts in place since it takes time to see a ROI with advertising on ZillowWithin
his contract if he gets back to all contacts within minutes and repeats follow up with them he will see a ROI on his accountWe also encourage agents to build up their profiles with past sales and reviews since it will allow them to stand out compared to the other agents advertising in their zip codeIf *** has further questions regarding his account and advertising please have him reach out to his business consultant or manager below.
CHRIS C***
Business Consultant
***@zillow.com
*** ***
MATT M***
Inside Sales Manager
***@zillow.com
***

Complaint: ***
I am rejecting this response for a few reasonsThe representative I spoke to on the phone most certainly DID tell me the "Call agent" button would routed to MY number once the listing was assigned to my profile, as the agent also told me it was not assigned to my profile currentlyThis was likely a mistake on the part of the representative, but that is what I was told nonethelessSecond, the listing agent's name is not seen anywhere at the top of the add where buyers are searching-- you have to scroll all the way to the BOTTOM of the ad, which is four full thumb scrolls down the pageThe "Call agent" button, however, is placed immediately under the photo and description with the only distinction as "Call AGENT" not "Call BUYER'S agent" as it should appropriately disclose who the consumer is calling by clicking itI would still like Zillow to cite the appropriate legal authority it has to do this without providing a "Call LISTING agent" button in the same placeThe listing agent is the only one that has a written agreement with the sellers on title of the home to advertise their home for saleAny advertisement of my advertisement would have to disclose that they are not the listing agent if they are advertising my listing.I have attached screenshots of what the consumer seesThe "Call agent" button is extremely misleading
Sincerely,
*** ***

On October 23rd I purchased my current residence at *** *** *** *** *** ** ***The purchase price for the home was $210,000, which is now public recordHowever, zillow has the sale listed for $110,My concern is that this sold price will negatively affect the resale value when I decide to sell my houseAlthough this error seems like a simple item to quickly fix, I have emailed them numerous times over the course of about a year and they continuously ignore my request to have this sold price updatedI have issued several complaints on their website and have received confirmation emails stating that the submission was received but have never received anything further

Zillow is inaccurately reporting estimates for the homes in the area There is NO way that a house that is smaller and worse condition (bank owned) since the bank is not providing lawn care and upkeep cost more than my own property There is illegal practice in reporting these home estimates over the course of this year Zillow and Realtor websites reporting home estimates needs investigating

I listed my apartment for sale by owner, I had entered my contact information, emailThen two hours later, I went to my listing and I saw it got views, it found weird in views nobody contact me and I decided to contact myself through my listingA minute later I got one person who was impersonating ownership of my listing asking me when will I be able to see the propertyI contacted Zillow and I file a complaint and I never got a responseIs not clear to us if Zillow is selling costumers listing without authorizationI have filed a complaint with the Federal Trade Commission, for identity theftI also contact the local police department and I was re-directed to file a complaint with the FBIThis is a serious matter and needs to be fully investigated and corrected

I signed up for Zillow thinking it would be a way to get more buyersI am being charged $320/month for basically nothingI have made many complaints to them and have asked that they cancel my serviceI keep getting told that my reviews would change the amount of leads and the quality of leadsThat wasn't explained to me when I first signed upI was asked how many homes I had closed in the last months and was told that it was a good number and that would be beneficialI was told by my Sales Rep's mgr that I would be sent work arounds for cutting and pasting past reviewsI never received itI contacted the mgr three days later and told him that I still wish to cancelI was told that someone would reach out to meNo one didI am paying to get leads from ZillowThey are not deliveringZillow, in my opinion has not held up their end of the bargainI believe that the advertising to home buyers and sellers is advertisingBuyers do not understand that it is nothing more

To Whom It May Concern:If *** would like to speak to a billing specialist to go over this, he can contact [email protected]

I canceled my services for the Zillow Group Premier agent program and they still pulled money out of my accountThey are now trying to refund a portion of the money instead of the full amountI was told that the full amount would be refunded

Zillow held $related to advertising to be on their wait list in October Around January, I attempted to cancel my contract with them and request refundNo response, I followed up at the end of march/early April again as wellI have not hear any response, and there is no way for me to request this online I emailed: ***@zillow.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Zillow has a listing which shows my property in foreclosure There is NO mortgage on this property and the taxes are paid and have not been delinquent I have contacted the county clerk and they have no such information I want Zillow to remove this listing and contact me that they have done so Also, Zillow should contact every real estate agent who uses this information and tell them that it is incorrect

Trulia, the company own by Zillow now, has listed my house on their site with someone else as the ownerThe address is *** *** ** **, columbia heights, MN i'm trying to sell the house right now and it's so inconvenient and frustrating to see someone else's phone number listed for my houseI need zillow to update my info on their trulia site and soon as possibleBy the way trulia is the worst site on the internet

Complaint: ***
I am rejecting this response because:The posting was not received from Hudson & MarshallI was able to verify that Hudson & Marshall did not even have the listing in their recordsIt is rather bad form to just blame another company for the error and not take responsibility for itI left several messages for Zillow to call me and they have not spoken to meI feel that I would like a representative from Zillow to call me, so that I can explain how the situation effected me. I also believe that this kind of error warrants a spoken apology from the company, and not just an impersonal email
Sincerely,
*** ***

To Whom It May Concern:
I have notified *** manager of this complaintWill will be in contact to discuss this with ***, but she can also reach him at 720-550-

zillow is reporting online that my house sold for on 12/01/if you google my address this information is viewed on zillow I have left numerous messages and tried to contact zillow with no luck