Zillow Group, Inc.

Zillow recently implemented a new verification process for manually posted listings on our site to help improve listing qualityOnce a listing is submitted, it can take some time for our Listing Verification Team to review and approve the listing so long as it meets our Listing Quality Policy
guidelines (https://www.zillow.com/corp/Quality.htm)There have been some delays with this new system site wide and have been working to get listings reviewed and posted as quickly as possible. In reviewing our records, our team has already been in touch with this individual and we were able to successfully post the For Sale By Owner listing: https://www.zillow.com/homedetails***Lake-Alfred-FL-33850/***/The home now appears actively For Sale By Owner on ZillowIf this individual needs assistance in the future, we encourage them to contact our Consumer Care Team via our Help Center at www.zillow.com/help for faster assistance

Trulia, the company own by Zillow now, has listed my house on their site with someone else as the ownerThe address is *** *** ** **, columbia heights, MN i'm trying to sell the house right now and it's so inconvenient and frustrating to see someone else's phone number listed for my houseI need zillow to update my info on their trulia site and soon as possibleBy the way trulia is the worst site on the internet

This individual is currently working with our Consumer Care Team regarding this issueTo recap, our developers were made aware of a bug regarding the listing history on this property pageOur developers are actively working on a fix but we do not have an ETA at the moment on when the fix will be
completedUnfortunately, we cannot immediately remove the transaction but we will notify this individual directly to confirm once the bug has been fixed

Complaint: ***
I am rejecting this response because:The posting was not received from Hudson & MarshallI was able to verify that Hudson & Marshall did not even have the listing in their recordsIt is rather bad form to just blame another company for the error and not take responsibility for itI left several messages for Zillow to call me and they have not spoken to meI feel that I would like a representative from Zillow to call me, so that I can explain how the situation effected me. I also believe that this kind of error warrants a spoken apology from the company, and not just an impersonal email
Sincerely,
*** ***

To Whom It May Concern:
I have notified *** manager of this complaintWill will be in contact to discuss this with ***, but she can also reach him at 720-550-

To Whom It May Concern:If *** would like to speak to a billing specialist to go over this, he can contact [email protected]

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Thank you for your feedbackI have reviewed *** *** account and it appears that he has been advertising with Zillow Group since Nov for a year contract for impressions in the zip code We have contracts in place since it takes time to see a ROI with advertising on ZillowWithin
his contract if he gets back to all contacts within minutes and repeats follow up with them he will see a ROI on his accountWe also encourage agents to build up their profiles with past sales and reviews since it will allow them to stand out compared to the other agents advertising in their zip codeIf *** has further questions regarding his account and advertising please have him reach out to his business consultant or manager below.
CHRIS C***
Business Consultant
***@zillow.com
*** ***
MATT M***
Inside Sales Manager
***@zillow.com
***

I posted a home for sale by owner on zillow.comI had several issues and it took days to post and was very frustratingAfter month I removed my home from the site as instructed by the zillow website and listed my home with an agentThis home has a valid MLS listing and appears on all websites except zillowMy agent attempted to enter it manually and it failedSeveral tries later I and my agent emailed customer supportThey state days later they are working on the issueThat is their only responseI have lost valuable time attempting to sell and need my listing posted on zillowIt's ridiculous they obviously have a website issue and need to resolve itWhy does it take emails and still it's not fixedI am so disappointed! Fix this issueGet your IT people involvedYour last several attempts have obviously not worked

Transaction date: 07/18/
Amount in dispute: $500,
***
Explanation of complaint:
I am writing this letter to find out if Zillow is allowed, and or able to
legally value / devalue a person's home without:
- being a licenses appraiser
- violating state statutes
- tortuous interference with a contract by lowering value of a property
are they not violating private rights of people who own real estate and do
we not have the right to a suit for devaluing our home and loss of income
and investment?
- are there hippa clause violations?
- reinterpreting our states statutes?
Zillow has just lowered the value of our property in Ellensburg, WA from
$1,040,to $630,for no given reason whatsoever Real estate is
hot, hot, hot in Ellensburg and small home are selling for 4-hundred
thousand, yet they have just lowered the value of our home with no
explanation given
This is a prope

We had contact Trulia to remove our property internal pictures and details from their websiteHowever, our property's internal pictures is still listed on their website and we have no business with themOur property is not on the market eitherI have tried to contact with Trulia/Zillow many times, they never responded meAll I am requesting is do not list our property's internal pictures and detail information on their website because we have privacy and security concernHowever, our request was totally ignored by this companyThank you for your help*** *** ** *** *** ** *** ** * *** *** ** ***

At the beginning of the year I signed up for an advertising slot with the Zillow Group for monthsBy the 5th month I realized that I was not happy with the results and would like to end my contractI called Zillow and the guy who was handling my account by the name of Nazir and expressed how I wanted to end my contract that ended the next month in JuneHe talked me into staying another month until my contract was up in June and I asked him if there was anything I needed to do in order to cancel and he stated that I had to do nothing because it didn't auto renewSo July rolls around and I see a charge for over $1,from Zillow that I had not purchasedThis is when the scammer Nazir said "Oh, well it didn't auto renew but it placed you on a month to month" which I did not agree toAnd I verbally asked him if there was anything I needed to do in order to cancel my subscription (in May) & he said "NO" on a recorded lineNazir should be fired and Zillow needs to be held accou

As a Real Estate professional, I contacted Zillow Group to expand my business through their lead generation systemUpon speaking with a rep, was told I can buy leads monthly for $That soon changed where I was still paying the same amount but not getting amount of promised leadsI contacted my assigned business consultant multiple times about this and was told that if someone buys a larger share in my preferred market, my leads are decreasedThis was not explained at time of contract signingDuring my month contract term with Zillow, they also went ahead without my knowledge or agreement to change their contract terms of how leads are processed and received by agentBefore this change, leads were assigned to me and I saw their contact information for me to contact at a later date or timeWith the new change, you have to answer the Zillow concierge phone call to obtain the contact informationVery often, that is not possible and they know it! Professional agents don't si

We signed up for zip code *** in November We were told that we would receive quality leads per month The leads we receive are either rejected, they are agents, and we received a lead which was fraudulent We received one quality lead We are paying $a month The service has not been beneficial to our business Zillow locks you into a year contract We want to cancel, but to cancel we have to pay more money for a service that is not working

On 6-16-18, I began the process of setting up an account to list my rental property on Zillow After completing my profile and account, I tried to list a rental house I read the terms and conditions and did not agree with them (zillow advertised that the service is free, but charges potential tenants a fee to apply), so I tried to delete my account I followed the instructions in the FAQ but there was no option to "disable" the account as described I sent two emails to customer service asking to delete the account, but did not receive a reply On 6-and 6-19, I tried calling the customer service number I was never able to reach a person, so I left a voicemail; no reply I sent yet another email today; no reply I changed my email address on the website because I continue to receive unwanted solicitations for services from the company and their partners, even though I have unsubscribed These spam emails are sent to both my old account and new account

Someone put my house up for sale on ZillowI contacted them to remove it and almost a month later they responded to tell me I need to send legal documentation to prove the house is mineHow about them getting legal documentation before allowing people to committ fraud on their website? Zillow needs to review how people are able to post houses for sale on their websiteThey make it easy to scam and difficult to correct itNeed to be sued!!!

Good Afternoon, We are currently trying to sell our home and the Zestimate is extremely lowI contacted Zillow and we were advised that they base their Zestimate on information they are providedI updated all the information on their website because we had completely remodeled the home which raised our finished square footage approximately feetThe Zestimate went up for one day and then went back down to the original a day laterWe homes comparable homes and a professional appraisal showing about more than what they are listingMost people look to them to provide accurate information and they are notThey told me they base their zestimate on information provided but this is not the case with our homeWe are in the process of selling and they are turning off a lot of consumers

Zillow accepts our mls listings through our feedThese listings were created by hours of hard work, professional photos, numerous meetings, gas and time spent with the homeownerWe share this w Zillow at no chargeZillow refuses to credit the listing agent, the creator of the listing, with the property unless the agent pays them a MINIMUM of $350/ monthInstead, the listing agent's information is deliberately blocked and any agent that has paid money for that zip code is force fed to the buyer as the expert on that homeThis seems fraudulent to refuse to cite the author of the listing, remarks, photos and entire listing portfoliio

Thank you for the emailWhen Truila and Zillow merged we also connected the profilesAll edits moving forward need to be made on Zillow.com and they will automatically show on your Trulia profileAlso, if you were to log into your Trulia profile and try to edit it, it will automatically revert you back to Zillow.com to make the edits and view your contactsI have also attached a CSV file of your contacts on both Zillow/Trulia to make sure you can access them allHave a good day

After review, it appears this individual is already working with our Consumer Care Team and this issue has been resolvedThe photos for this home have already been added to their For Sale By Owner listing as requestedIf this individual needs further assistance, we encourage them to reply back to
the existing email correspondence with our team