Zillow Group, Inc.

I have reported a and Incorrect sale history of my property in Jackaon WY, several timesZILLOW never fixes itNever checks the acuracy of VERY IMPORTANT data and never sends me anything except meaningless auto responsesThe listing is now doing more harm than GOODI am very frustrated and very upsetAlso, the value estimate went down after my fsbo listing and is off by about $100,It is off compared to other listing in the same complex, both listed and soldThis is enraging and harmfulI am pulling the ZILLOW listing since they ignore many polite and detailed.requests for correction

I have a rental property listed on zillow and in the description of the house zillow says the house has evaporative cooling, which it does not The house has air conditioning In Arizona, evaporative cooling is not desirable in the summer, especially during monsoon season I feel we are loosing potential renters due to the wrong information
zillow has about how the house is cooled I have emailed zillow regarding this and asked that it be corrected to show the house has A/C and zillow has not responded or corrected the problem I would appreciate if this would be corrected as I feel it is having a negative impact on our advertising of the house I would appreciate if someone would
please contact me other than a generic email stating someone is reviewing this and weeks later no other response and nothing is corrected

Complaint: ***I am rejecting this response because:
This is a ridiculous response. Am I expected to record all my phone conversations? Do you guys actually send notifications that the service was cancelled and do you have a copy of all of them that were sent to everyone over the years? I mean, if I say that I told you guys to cancel the contract and I also told you guys not to automatically renew over the phone, how am I supposed to have proof of that? If you expect all agents to start recording phone calls, that should be in your contracts as well and I don't see that anywhere
I expect a refund for anything outside of the contract I signed because I did not agree to pay for those additional months.Sincerely,*** ***

Foreclosure data is sent to Zillow from a third-party that aggregates public records dataOn occasion, this information can get misreported to us which looks to be the case hereThe foreclosure status has been removed and the update is effective immediatelyPlease note that Zillow does not report
this information to credit agencies. Regarding the request to remove the inactive property page entirely, this is not something we can do because the home is linked to data sent from public recordsWe display property information on Zillow to provide consumers with transparent real estate informationWe receive this information from public records gathered by a third-party data collector from each county and from homeowner-provided submissionsProperty data appears on Zillow regardless of if a home is actively listed for sale or notFor this reason, we do not remove public record property information from Zillow.We provide homeowners with tools to edit a number of facts that appear on a property pageBy editing the home facts directly, a homeowner can ensure the home information is as up-to-date and accurate as possible but we do not remove entire pages or public record information from our databaseIf this individual needs assistance in the future, we encourage them to reach out to our Consumer Care Team through our Help Center at www.zillow.com/help.For more information on our policies, please review our Terms of Use (https://www.zillow.com/corp/Terms.htm) and Privacy Policy (https://www.zillow.com/corp/Privacy.htm)

Through email subscription, they send what looks like homes for sale, but the emails are bait and click...once you click on the ad, you read the description of the "home for sale" and it is either, not a home for sale, a link to ALL homes for sale in that area, or a home for rentI've reported more than a dozen bogus emails to them, but I keep receiving themI'm trying to figure out how to unsubscribe, but I keep getting emailsI used Zillow to list a home for sale many years ago and had no problems now, but it seems they have either lost touch with the people who are posting this listings or they need better vetting practices

Complaint: ***
I compare the zestimate on my home to some kid posting lies about another person in an attempt to defame ,put down or Bully them and laughing off any responsibility for your actionsI am rejecting this response because:It is simply a disclaimer and disregarding of reality.Publicly Lying about the REAL Value of Property for your own monetary gainsCome over and do your homework on my homes value before slandering me with your lies.In addition to 400' of Pensaukee lake frontage and an artesian well shooting out gallons of great drinking water every minute I have more than double your zestimate in building materialls Electrical hookup and gravel before building this houseHow are you not resposible for this shame?
Sincerely,
*** ***

To Whom It May Concern,
I have reviewed *** *** account, and our call system to find his phone log regarding cancelling his contractI was unable to find the call/conversation that he is referring toI do see that his account is cancelled now, and he has spoken to
multiple employees regarding a refundAccording to his account notes, since there is no email or call history regarding a request for cancellation, we will not be submitting a refundHave a good day

Zillow started posting my home on it's site when it went on the market to be soldA short while after the house went on the market it was brought to our attention by a potential buyer that Zillow had shown an increase in the purchase price of a million dollars!! These potential buyers said because of the price increase, our home was now out of their budgetWe had NOT increased the price, this was an error on Zillow's websiteFortunately this was brought this to our attention by the potential buyers, or we would have never known!! My agent immediately attempted to contact Zillow by email several times but no successTo quickly remedy the situation he had to go on Zillow's site and open an account so he could change the asking price back to the correct amountIt is not only poor business practice for Zillow not to return emails when such things occur, but I feel Zillow owes me a monetary award as this error was on Zillow's site for at least a weekI have no way of knowing how many

The desired resolution for this complaint was to remove the active listing from our site which has been doneThe home is not actively listed for sale or for rent on Zillow at this time. Since there is no active listing associated with this property, there is no further action we can take at this time

To whom it may concern: The listing at *** ** *** *** *** *** *** *** *** ** *** ***) is currently displaying *** *** as Listing Agent and her contact
number *** ***. Zillow Group advertising displays the Listing Agent, as well as Premier Agents on listingsThe consumer has the ability to choose which agent they'd like to reach out to regarding their real estate home search inquiry. Should you have any further questions, please reach out accordingly and we'll be happy to assist further. Kind regards,Zillow Group Agent Care Team

After spending $first month and $the second month as a co marketing lender with a realtor team I trust, our rep, Mike E***, suggest we substantially increase our budget spend to over $split down the middle (or $is a piece)We increased it and received one lead in days as the lender When I spoke directly with Mike, he reminded me of a used car sales man selling subaru's at a pay here pay here lot We more or less tried to pressure us both into staying with zillow and even suggest "we weren't going anywhere" despite the highest cost I've ever paid for 4-leads in my entire life for several tire kickers and a 30k purchase
Mike is an embarrassment to the company and truthfully we should be refunded at least half of what was spent (if not more)He told the realtor team I was working with that they "couldn't cancel" after three days going into the new price in December (which I'd venture to say that wasn't in anyone's agreement)
You need to refine your sys

1) I requested to post a sale of my parcel subdivided from a parental parcel at *** ** *** *** *** **a half year ago or soHowever, this sale information has never been posted in Zillow/Trulia
2) I tried to post a sale of another/remaining subdivided parcel at *** ** *** *** *** **The website does not allow this posting

days ago I spent several house writing up my advertisement and took and uploaded pictures to this web site that claims to let you post your home for sale by owner free of chargeThey claim an ad can take hours to be approved and postedIt's been days, I've called, emailed, tried to repost...etc! And I've gotten no response from anybody! Every day that passes without being advertised is a missed opportunity to sell my homeI've read several complaints about this business, and I hope I'm going to in the least find out how they continue to operate treating customers this way!

Complaint: ***I am rejecting this response because: updating my phone number is the problem The web sight will not let me change itI am amazed that they don't see my accttheir system is telling me I have too many phone numbers registered with this acctI would like them to CALL me. Sincerely,*** ***

To Whom it May Concern, The original desired resolution for this complaint was to have the Zestimate for this individual's home removedAs we previously explained, the Zestimate is produced by an algorithm using the data available for a specific homeWe do notmanually change or remove individual Zestimates. Again, we would like to stress that the Zestimate is not an appraisal and we make every effort to educate our users that the Zestimate is only an estimate. It is a starting point and does not consider all the market intricacies that can determine the actual price a house will sell forWe make this clear to all users on our site (http://www.zillow.com/zestimate/). At this point if this individual would like to provide more information on the home's estimated value, we would encourage them to include an Owner’s Estimate in the Zestimate Details section of the property pageAdditionally, we have shared this feedback in an effort to improve the Zestimate algorithm as a whole in the futureBeyond this, there is no further action we can take at this time

I have researched notes connected to *** * *** along with her email address and phone number and I am not showing her information in our systemWe do monitor our calls to insure we are giving the best customer experience as possibleI have included a link below that will that shows
success stories of agents all over the United States that have success with advertising on ZillowIf *** is interested in learning more about the success of advertising on Zillow please have them email [email protected] or click on the advertising contact link belowPlease let me know if you have additional questions.
http://www.zillow.com/agent-advertising/testimonials/
http://www.zillow.com/agent-advertising/contact/

The listings on Zillow are not correctThere is a ton of information they advertised on my home that is all falseMy home is NOT for sale and never has beenThey have the square footage wrong, that it sold a year ago for $69,NOT TRUE! I built this home and it's never been sold! This brings down the prices in our areaWhen other people have their home appraised, they see this information and people are loosing home value due to advertisement by ZillowMy daughter is building a house not too far from me and the information on my house was pulled up by her financial institution to use my house as a compIt even states that my house has bathroom, another accusationThey weren't able to use my house as a comp because of the listings by Zillow

Complaint: ***I am rejecting this response because:
Thank you for your quick response Attached you will find a copy of my cell phone records indicating a minute phone call with your company I remember this day, this call, and exactly where I was when I took the call I told the gentleman that I had a new credit card and would cancelling my Zillow account He said that was fine and he would take care of it When an individual representing a company tells a customer they will handle a problem, I expect it to be completed Instead I was charged multiple times and told this minute phone call never took place
Sincerely,*** ***

Apparently Zillow has advertised my properties for sale without my knowledge or consent, including the home I live inOne property is listed with another properties picture

Complaint: ***I am rejecting this response because:
Their response in not acceptable because it is certainly self serving to their business and possible business model
They are the only ones hat have control over listing or delisting the homes value and therefore not the consumers challenge but theirs as a business
This "advertisement" of my property, needs to be removed or revised
Again Zillows response to having having no control is not a consumers problem but a problem of the company producing the service of which they provide In other words how can a company that provides the product or service not be liable for their product or service malfunction or misrepresentation per their statement
Ease help me resolve this this issue with Zillow
Sincerely,*** ***