Zulily LLC

Hello ***,
Thank you for contacting zulily through the Revdex.com about your shopping experienceI’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI show that a refund has been issued to your original form of payment
for the shoes of $and this will become fully available within business daysI have also issued a refund for the banner of $to your original form of payment
I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since September of I can see that you have found some amazing items since thenValued members such as your self are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
We are always available if you have any further questions or concerns
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns on order *** I would be more than happy to assist you with this today I have attached the size chart given on our website for this item so that you can reference, if you could please send a picture
of the item with the inaccurate measurements we will be more than happy to get you taken care of Please send the pictures to ***, please be sure that we can clearly see the measuring tape so that we can use the photos to present to the buying team in order to make adjustments on the site If we can clearly see the size defect in the item then we will not require you to return the tunic and a full refund will be issued. Have a great day,

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refunds for order ***. I have reached out to our finance team and they have manually placed a refund for $towards your original method of payment and that should post back to you in 3-
business days. The refund to your original method of payment is an exception and going forward anything returned will be refunded back as a store credit as is stated in our terms and conditions section 2.6. If you have any further questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

I have assisted this customer via email to set up the requested return. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the recent pop up advertisements you have been receiving. Unfortunately we do not have a way to stop these from happening but I do suggest clearing your cash and cookies and browsing history as these ads are
typically based on sites you have recently or frequently visited. Have a great day,*** **Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about the incorrect coat received on order *** I am more than happy to assist you with this today I would first like to apologize for the confusion with our prepaid shipping labels The labels
are automatically generated by our system at the time of return authorization and are sent to our customers through FedEx Due to system limitations our customer service agents are not able to attach them to outgoing emails I have gone ahead and requested the refund for the incorrect coat received and that should post back to you in 5-business days, due to this being an error on our part it would be greatly appreciated if you would donate the coat received to a good cause If you ever need anything else please do not hesitate to reach out to us at *** or by phone at *** ***
Have a great day,
Autumn M
Customer Service Supervisor
zulily.com
***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. While it makes perfect sense, the amount of time it takes to fulfill an order and the fact they charge immediately will guarantee I never do business with them again
Sincerely,
*** ***

Hello ***,Thank you for contacting us via the Revdex.com with your concerns about the watch on order 2000719414. I am very sorry that you were not happy with the item received. I do see that we did give the dimensions of the watch under the item description on the site. As per our
terms and conditions section any item that does not arrive damaged or defective or as not as described on the site is returned back to store credit and a label fee is deducted from the amount of the return. I see that a return label was already sent to you if you have not received the label please feel free to contact us at ***@zulily.com or by phone at (877) 779-5615.Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting zulily through the Revdex.com about your orderI’m so sorry to hear that your bean bag was sent to you damaged.This is the last thing in the world that we want is our customers receivingWe want to make this right for you, what I have done is
started the process to get you refunded that $back to your original method of payment which you can expect to see within the next 3-business daysAlso I have found this item on a third party website which I can reorder for you if you’d like, but the estimated delivery date is between Dec 29- Jan 4. Please let us know if you would like us to reorder this item for you
I'd like to take the time and say thank you for being a Zulily family member and an amazing customer with us since I can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and amazing shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical
Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily account which you now have a balance of $This will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact us with further questions
Warmest Regards,
Anieca S***
Customer service Supervisor
***-***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns on order *** I am more than happy to resolve this for you today I want to start off by apologizing for the confusion as this item was defective upon receipt you should have been refunded immediately
I have gone ahead and requested the refund and that should post back to your original method of payment in 3-business days The refund will go back in two parts one for the item and one for the shipping the total amount refunded however, will equal the $paid for the order I also wanted to go ahead and place a $store credit on your account if you should choose to give us another chance The $is available for use immediately and will stay on your account for months If you have any other questions or concerns please feel free to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service [email protected]

HelloAttached screen shots of the orderZulily claims to have refunded the order but nothing has been received exept $10.94, which I have no idea what's it forOn a previous email that acknowledgeed that the system didnt catch the right amount for the return vut that was itI never got my money back

Hello ***,
I'm very happy we were able to get this taken care of for you and I am very sorry for all of the inconvenience I have been checking the tracking numbers for the shipment and as soon as I see them moving I will start the refund for the chairs If you ever need anything
else please do not hesitate to contact us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Reached out to customer have not received a response

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,
Thank you for contacting zulily through the Revdex.com about your orderI am so sorry to hear that you were sent items in this conditionThis is the last thing in the world that we want are our customers receivingWe want to make this right for you, what I have done
is started the process to get you refunded that $back to your original method of payment which you can expect to see within the next 3-business days
Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily This will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with usPlease do not hesitate to contact us with further questions
Warmest Regards,
Anieca S***
Customer service Supervisor
***@zulily.com

Hello ***,
We have investigated your account and discovered the account activity was done by a 3rd party outside of the United StatesWe have no evidence that our networks and systems were breached or that our password files were compromisedWe have closed the account to prevent any further
activity and encourage you to create a new account with a stronger passwordIf you would like to investigate this further, you may file an Affidavit of Fraud with your local police department. We are sorry for any inconvenience that this caused you
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Hello Elaine, Thank you for contacting us via the Revdex.com with your concerns about current charges due Here is a break down of what is still owed via our three payment option to zulilyOrder *** Gray & Mint 'Blessed' Trucker Hat: Original price-$still to be charged-$4/2/Magnolia Candle Ring: original price- $still to be charged- $4/2/'Grace & Coffee' Wall Sign: Original price- $still to be charged- $4/2/Farm Animal on Wheels Figurines: Original price- $still to be charged- $4/2/18'' Southern Cotton Wreath: Original price- $still to be charged- $4/2/ Order #*** Unzipped Glass Jar: original price- $still to be charged- $2/4/ Order #*** Black Stripe Throw Pillow: Original price- $still to be charged- $4/6/Black Stripe Throw Pillow: Original price- $still to be charged- $4/6/Large Green Olive Tree Arrangement: Original price- $still to be charged- 4/6/ Order #*** Wash Your Hands & Say Your Prayers' Glass Soap: Original price- $still to be charged- $4/12/Brown King Size Deluxe Heating Pad: Original price- $still to be charged- $4/12/Ceramic Canister - Set of 3: Original price- $still to be charged- $4/12/Bronze Orbinni Wall Mount Paper Towel Holder: Original price- $still to be charged- $4/12/ Order #*** White Coffee & Tea Container Set: Original Price- $still to be charged- $4/18/Black 'It Is Well With My Soul' Long-Sleeve Tee: Original Price- $still to be charged- $4/18/Athletic Heather & Heather Black 'God Is Good' Raglan Tee: Original price- $Still to be charged $4/18/ Order #*** Heather Gray 'Coffee & Jesus' Fitted Tee: Original Price- $still to be charged- $4/26/ Please note original price amounts contain tax Total amount charged to date including shipping is $to your *** *** zulily credit cardTotal amount to be charged $ Cancelled items may take some time to reflect in your Synchrony balance but all items shown are items that were not cancelled from order. If you have any further questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779- Have a great day, Autumn MCustomer Service Supervisor zulily.com ***

Hello ***,
Thank you for contacting zulily through the Revdex.com about your order ***I’m so sorry to hear about what you have gone through recentlyI will be more than happy to get this fixed for youI show that a refund is pending to be refunded to your original method
of paymentThis will become available within business days
I’d like to take the time and say thank you for being a zulily member and an amazing customer with us since October of I can see that you have found some amazing items since thenValued members such as yourself are what make a company like zulily continue to grow and be able to provide our great savings and exclusive shopping eventsWe hope you continue to enjoy all that zulily has to offer, and give us feedback about our products so that we can make your experience magical
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
We are always available if you have any further questions or concerns
Warmest regards,
Chanell D
Customer Service Supervisor
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I have attempted to reach out to the customer via phone and left a message with my direct contact information I also attempted to send an email to the customer to find the best time to contact her via phone Due to the nature of the situation it is best resolved over the phone to get a
clear understanding of what steps need to be taken to move forward If the customer could please respond to the emails sent with the best time and number for contact we will be happy to get in touch to get this resolved. Autumn M.Customer Service Supervisorzulily.com ***@zulily.com