Zulily LLC

Hello ***,
Thank you for contacting zulily through the Revdex.com about your order ***I’m so sorry to hear about what you have gone through recently and I will be more than happy to get this fixed for youCan you verify the address that this order should be sent to?
I will
be able to reship out the items that we still have available and for the items no longer available a refund will be granted to your original form of payment
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possible
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Hello ***,Thank you for contacting us again via the Revdex.com. I have reviewed your account and I am showingthat the refunds to your account for the full amount of the order were placedon 7/10/2015. The refunds will not showup as a lump sum amount of $but as five different transactions, fourrefunds of $and a refund of the $shipping. If you have any other questions or concernsplease feel free to contact us at ***@zulily.comor by phone at (*** *** Have a great day,Autumn M.Customer Service SupervisorZulily.com***@zulily.com

Hello ***,
Thank you for contacting zulily though the Revdex.com about order number #***I am sorry to hear that you were sent a damaged itemI show that we have refunded you the full amount of $on 11-23-If you are not able to find the refund in your account you
can reach out to your bank and give them processor Id code which is ***. And they will be able to locate those funds for youI have also reached out to our vendor to see if we are able to get you a replacement pair sentIf not we can find you a pair that is similar
I see you have you are a new member with usWe truly valued members such as yourself, and we never want you to be unhappy with your purchaseWe hope you continue to enjoy all that zulily has to offer, and we will reach out to that representative for addition training.
Please accept my humblest apologies for the inconvenience caused by thisI'm issuing a $store credit to your zulily account you now have a balance of $This will automatically be credited to your next order and is available now on your accountIf you have questions about using your store credit, please see our FAQIt is our number one priority to make our customers happy and satisfied in every way possibleI hope that you will forgive us and continue to shop with us
Please do not hesitate to contact me with further questions
Warmest Regards,Anieca S.Customer service Supervisor ***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about the missing Apple watch. I am so sorry that your package arrived to you in this way! I have gone ahead and refunded both watches back to your original method of payment as well as the shipping charge and you should see that
in 3-business days. We are not able to take the items back so please do with them as you see fit. I have also added a $store credit to your account for the inconvenience. If you need anything else please do not hesitate to reach out to us at ***@zulily.com or by phone at (877) 779-*** Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com with your concerns about a fraudulent purchase Please be aware that if you have not done so already we do suggest contacting PayPal to inform them of the unauthorized charges so that action can be taken on their part to secure your
account A manual refund has been put through on our end and that should post back to PayPal in about 4-business days I also wanted to make you aware that we have closed down your zulily account in order to protect you from any further unauthorized purchases If you have any other questions or concerns please do not hesitate to reach out to us at *** or by phone at *** ***
Have a great day,

Hello ***,
Thank you for contacting
zulily through the Revdex.com about your recent orderI’m so sorry to hear that your beige cable knit lace layered tunic never arrived to you I went ahead and sent you a reshipment for the cable knit tunic which you can expect to see within the next 3-business daysOnce the tunic ships, you will get an email sent to ***@gmail.com with the tracking number and the estimate delivery date
Please do not hesitate to reach back out to me directly if you have any other question or concerns,
Warmest Regards,
Anieca S***
Customer Service Supervisor
***-***@zulily.com

Hello ***,Thank you for contacting us via the Revdex.com with your concerns about the return of the outfit from order ***. I am more than happy to look into this for you today. I do see this was your first order with us and because of that I will go ahead and make an exception on the
return and refund to your original method of payment for the item and the shipping. Please note that in our terms and conditions section it does state that anything not as expected (too small, too big, or changed mind) is refunded back as a store credit to be used on our site on a future purchase. The reason for this is that we are a flash sale site and we do not have the capacity to house much inventory. Once you have shipped the order back using the prepaid label and the tracking begins to move please email us at [email protected] or call (877) 779-in order to have your refund processed.Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the check issued for a fraudulent order. I do apologize that it has taken so long to have this resolved! I have been informed by our finance team that the check was sent out today via FedEx to the
corrected address. If you need anything else please do not hesitate to reach out to [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting zulily through the Revdex.com regarding your order ***I’m so sorry to hear about what you have gone through recently regarding this dressI will be more than happy to assist you with this orderI show that you received the wrong dress on
this order and would like to pass this feedback along to our voice of customer teamCan you submit a picture of the dress and size you received to [email protected]?
A return label has been emailed over to you for the dress to be sent back to usIf you can please print this off and place on the outside of the box with the packing label insideThis package can be given to your postal person and they will be able to send it back to usI have went ahead and issued a refund to your original form of payment which will become available within a few days due to the error that occurred on this account recently
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I find it very disheartening however, that despite being provided proof from a third party authenticator, not someone who has something to lose should Zulily choose not to utilize their services anymore, that they fail to acknowledge it's a replica. I don't think *** or *** *** would lie and say something was counterfeit when it was not. I did not return the product because I was dissatisfied with it, I returned it at their request, because it was a replica. The company issued a refund for the cost of the product plus shipping. The $authentication fee was not refunded as originally requested, however I do accept the amount that was refunded.
Sincerely,
*** ***

Hello ***,
Thank you for contacting zulily through the Revdex.comI’m so sorry to hear about what you have gone through recentlyI will be more than happy to assist you with this matterI have closed your account as requested
Please accept my humblest apologies for the
inconvenience caused by thisPlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I followed her suggestion yesterday and will have to see if that works I have her phone number and will contact her at Zulily if the harassment continues If that helps there will be no reason to involve the Revdex.com If

Hello ***, Thank you for reaching out to us via the Revdex.com with your concerns about the damaged bed from order *** I am very sorry the bed arrived in the condition that it did! I have gone ahead and requested a refund back to your original method of payment and that
should post back to you in 5-business days If you have any other questions or concerns please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com about your concerns with the returns for order *** I am so sorry that you are having such a bad experience with this return and I am happy to make things right for you I see that you have used the prepaid label
that I have sent to send the items back and since the items are on the way for return I have gone ahead and requested the refund to your original method of payment and that will post back to your account in 5-business days Again I want to apologize for the experience you received and if their is anything else we can do to help please do not hesitate to contact us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
Thank you for contacting zulily through the Revdex.com regarding your orders ***I’m sorry that you have not received a response regarding your items that didn’t work out as expectedIt shows that email was sent over on 7/26/with instructions on how to return the
merchandise with a shipping label that would be at our expensePer the tracking of the shipping label no movement has begun and no refund was issued as of todayDue to the black lace teddy is considered intimate apparel we are not able to accept this back with the return and a store credit was issued onto your account for $This store credit will remain on your account for the next months
Due to the circumstances of this account a refund has been issued for the remaining of these items back to your original form of payment as a one-time exception as you requested in the amount of $Please allow a few business days for this refund to become availableI have resent over a shipping label for all the merchandise to be sent back to usThis will be arriving in a separate email which the shipping label would need to be printed off and placed on the outside of the package
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the damaged item from order ***. I do apologize for the wait to receive a resolution on this matter, this time of year our team that deals directly with the vendors is at about weeks for a
resolution. I have gone ahead and refunded the item and the shipping so the a total refund of $will go back to your credit card and the $store credit will be returned to your zulily account. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
It was a pleasure to assist you with this issue and I am so happy we were able to get this resolved!
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory. to meAs long as I get what I paid refunded to my original form of payment, I am satisfied with this resolution
Sincerely,
Courtney Ampey

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***