Zulily LLC

Thank you for contacting zulily through the Revdex.com about your recent orderI’m so sorry to hear that these trousers have not shipped out as I know that these are for your sisters birthdayI have reached out to the vendor directly requesting when this item will be getting shipped
outWe will be in contact with you once we hear directly from this vendorI see that this is your first order and I want to be the first to officially roll out the welcome matWe're so happy to have a new addition to our zulily familyWe have new events kick off daily
Please accept my humblest apologies for the inconvenience caused by thisIt is our number one priority to make our customers happy and satisfied in every way possiblePlease do not hesitate to contact us with further questionsYou can call us at 877-779-or email [email protected]
Warmest regards,
Chanell D
Customer Service Supervisor
***@zulily

Hello ***,
Thank you so much for taking the time to let us know about the damaged item from order *** via the Revdex.com I am more than happy to assist you with a resolution today I have gone ahead and requested a refund back to your original method of payment for both the item
and the shipping cost and that should post back to you in 5-business days I am very sorry for all of the frustration trying to get this matter resolved If you ever run into anything else that you need assistance with please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The resolution of a 150$ credit is acceptable, and has been made available to me.Sincerely, *** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the items on order ***. I am so sorry that the items did not work out for you. I am going to go ahead and have UPS do a pickup for your items, all I ask is that you have them packaged and ready
to go when they arrive at your residence. Once the items arrive back to our returns center we will go ahead and refund back to your original method of payment. If you need anything else please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shipping on several of your recent orders. I am more than happy to address your concerns. I do see that we were first contacted about the items being shipped to the incorrect address when you noticed
that some of your items had shipped to your former address. Unfortunately, once items have shipped out from us we are unable to update the address for the shipment, or have the items re-routed. I do see all of your processing orders were updated to the correct address and we updated your default shipping address for all future ordersYou have received a store credit in the amount of $to help offset some of the additional charges accrued from the forwarded items. I do apologize for the inconvenience this caused and I am glad that you received all your itemsIf you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about your recent returns. I do apologize for the situation, I did a little research and I am not completely sure why the fees were deducted so many times. Just a few pointers for your next return, when self
servicing please choose all items you wish to return at one time instead of creating a return for individual items. If you have any trouble within the return process please feel free to give us a call and we will be more than happy to authorize the return and set up a return label. I did go ahead and add a $credit to your account the $you requested and an extra $for the hassle. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***Thank you for contacting us via the Revdex.com about your concerns on order *** with the Pink Convertible Maxi Dress I do apologize for the quality of the item I have gone ahead and requested a refund of $to go back to your credit card and that should post in
3-business days I have also gone ahead and added a $zulily store credit to your account to go toward a future purchase to replace the dress I am not able to refund the original shipping charge as multiple items were shipped from this charge, but the $credit should more than cover the shipping on your next order If you have any other questions or concerns please do not hesitate to reach out to us at *** or by phone at *** ***. Have a great day,

Hello ***, Thank you for contacting the Revdex.com about removing your stored profiles and closing your account. I do apologize for the inconvenience of your account not working correctly. I do see that back in September you had requested to update your email address with us.
When we update an email address we typically send out an email with instructions on your part and if this is not done then the account may not work correctly. I do realize that this is very frustrating especially if you did not see the email. I have gone ahead and closed the account as requested and removed all of your personal information including saved payment profiles and your saved addresses. If at any time you do decide to give us another try please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for reaching out to us via the Revdex.com with your concerns about our online security. I want to assure you that the credit card information placed within your profile is encrypted and we have no evidence that your account was accessed our compromised from our
site. If you have not already we strongly suggest that you file an Affidavit of Fraud with your local police department so they can further investigate the source of the fraudulent activity
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***

Complaint: ***I am rejecting this response because: weeks to receive a paper check is an unacceptable delayPlease expedite remittance.Sincerely,*** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the shipping for the Tooled Flower Coaster Set. I am so sorry the package was never delivered! I do see that a customer service agent has already refunded for the item as it is not available to
reship. If you have any other questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service [email protected]

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about our return policy. I do apologize for any confusion our change in policy may have caused, but due to popular demand and feedback from our customers we did decide to come up with a more concrete return
policy. Per our return policy in section of our terms and conditions, if you are not happy with an item you can return (with a few restrictions) but the customer is responsible for the return shipping cost. The label fee of $deducted from the amount refunded back to store credit is per five items returned. After reviewing your account I do see that the credits from past returns have already been used on new orders. The items that you wish to have refunded will need to be returned and as per our policy the refund will go back as a store credit on your zulily account. Items that state not eligible for return are taken as exceptions and the return policy will still apply. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:
Hi there,
I just completed your online form recently, and after completing it, I can see that the business has responded to me by email and will give me a full refundI still feel that if they are going to make returns this difficult, it should be
made very clear at the time of purchase that they do not take returns
They did resolve my issue- so I don't need follow up with the refund, but again, I think their all sales final policy should be clear at checkout
Thank you!--
*** *** *** *** *** *** *** *** *** *** ***

Hello ***,We want to thank you for reaching out to us through the Revdex.com channel.I sincerely apologize for your negative experience you've had with your recent voucher orderAlso we apologize for the inconvenience that this has caused you with not being ableto cancel
your order. We completely understand how frustrating this can beAnd we trulyappreciate this opportunity to make this rightIn regards to your Order #*** that was placed for the *** *** Best membership with Party Food voucherWhen it comes to our voucher offers they are in most case’s a finalsale purchase due to the nature of the exclusionsWe want to assure you that although we are a final sale site, we do make exceptions when something doesn't work outWe apologize that the initial cancellation request was denied but at this point due to the circumstances we would be happy to process a refund of $45.00 back to your original method of paymentThis will be partially credited back to your *** and zulily accountNote that it may take be between 5-7 business days before the amount is reflected in your accountThe voucher has been deactivated so the code will be invalid.Once again we do apologize for this inconvenience this may have causedWe have addeda $credit to your zulily account to use towards a future orderWe'd love for you to giveus another chance to prove to you we can do betterWe thank you for your feedback and bringing this to our attentionIf you have any additional questions or concerns please feel free to contact us directlyHave a magical day,Quintessa E.Zulily Customer Service Supervisor

I am currently working with this customer via email to get this matter resolved

Complaint: ***
I am rejecting this response because:The copy of the invoice I have clearly shows that both billing and shipping addresses are listed as *** * *** ** *** ** ***I can provide my copy upon request
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhen Zulily says for me to "Have a good day!", I certainly will! I am very pleased with Zulily's quick response to my complaint sent to the Revdex.comThe fact that I am receiving a full "refund" is above and beyond wonderful! This makes me feel confident about continuing to do business with Zulily and I cannot thank Zulily and the Revdex.com enough for this wonderful response! Sincerely, *** ***

Hello ***,
Thank you for taking the time to contact us via the Revdex.com with your concerns regarding being a zulily member I am more than happy to get this situation resolved for you Per your request on the Revdex.com case I have closed your account Please allow three business days for
all correspondence to stop I'm very sorry that we could not make it work out for you
Have a great day,
Autumn M
Customer Service Supervisor
Zulily.com
***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about the Fuchsia Button Boot on order ***. I am very sorry that they arrived damaged. I do see that we have gone ahead and refunded for the boot and the shipping cost as well as given a $apology credit to use
on our site. I reached out to our fulfillment center and requested that they expedite a new pair of boots to you however, the fastest we could expedite was to have them there by today 12/26/2017. I do hope they arrive in perfect condition. If you have any other questions or concerns please do not hesitate to reach out to us at ***@zulily.com or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com for your concerns on order *** I am so sorry for all of the confusion and frustration I would be more than happy to work with you to make this right I have gone ahead and requested a refund for the two pairs of
pants and the shipping cost due to the incorrect item being received The refund should post back to your original method of payment in about 5-business days If you have any other questions or concerns please do not hesitate to reach back out to us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
zulily.com
***@zulily.com