Zulily LLC

Hello ***, Thank you for taking the time to contact us via the Revdex.com about your concerns with the return on order ***. I am more than happy to get this resolved for you today. Checking on the order I noticed that you had done the self service return, I would like to
encourage you to contact our customer service team if you ever believe you have received an item that does not follow our sizing charts. Once a return has been authorized, unfortunately we can not change the way in which the refund will be given and we can no longer wave the fees. I have gone ahead and had a manual refund put through on your account to put $back to your credit card. I do apologize for all of the back and forth to get this matter resolved. If you need any further assistance please do not hesitate to reach out to us at *** or by phone at *** ***. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns with the couch on order *** I have gone ahead and created two labels and had them emailed to you so that you can return the couch back to the vendor Please note in the future that most of our
furniture items are sales final and we will not be able to take back an item for the reason of buyers remorse and in this situation special permission had to be given by the vendor Please be sure to email or call in and let us know when the couch is on its way back so we can go ahead and take care of the refund as soon as we see the tracking movement If you have any other questions or concerns please feel free to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***,
Thank you for contacting us via the Revdex.com for your concerns with order *** I will be happy to assist you in resolving this matter I am very sorry that we were not able to provide the item purchased I did reach out to the vendor for the product,
however, they do not make a travel system with the stroller that you purchased so I was not able to rectify the situation in this way I have gone ahead and refunded back to your original method of payment for the travel system and that should post in 5-business days Please feel free to keep or donate the stroller received I was able to find out from the vendor that the Graco SnugRide car seats work with this model and I do hope that you are able to find a car seat that works for you with the refund given If you have any further questions or concerns please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-
Have a great day,
Autumn M
Customer Service Supervisor
zulily.com
***@zulily.com

Hello My name is *** *** and I filed a complaint against Zulily I need to correct my complaint and resolution request The 2nd tunic, which I did not return, cost $not $ I can provide my credit card statement if needed So to settle the complaint I am
requesting a refund of $plus $for a total of $39.98. Thank you.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
My wish is that I shouldn't have had to reach out to the Revdex.com for resolution

Hello ***
Thank you for contacting us via the Revdex.com about cancelling order *** I am happy to help you out today Looking over the order I do see that is has already shipped out so I have gone ahead and sent you a label waiving our usual return fees so that once you
receive the item you can go ahead and send it back to us for a refund back to your original method of payment I have gone ahead and refunded for the shipping fee and that will post back in 3-business days Our contact information can be found at the bottom of the homepage of our website under Contact us If you do have any further questions or concerns you can reach out to us at *** or by phone at *** ***. Have a great day,

Hello ***,I would like to start out by apologizing for all of the confusion in our attempts to fix these issues for youI would like for you to know that I was able to take care of your order on September 1, I do want to thank you for reaching out to us via the Revdex.com so that we can get
this fixed for you I am more than happy to assist you with this issue. I am sorry to hear that the items from your recent orders that you provided the Revdex.com with (# *** and #***) didn't meet your expectations.I know how exciting it can be to find the perfect items and the anticipation behind waiting for its arrivalI was able to look further into order # *** and *** you only paid a shipping cost of $for the four items to be shipped to youI was able to issue you a refund for all four items as of September 14, I also added a $store credit on your zulily account on September 1, 2015, which you then used on order #*** for the Learn & Play Ball ToyYour full refund is for the following:Order #*** & Navy Teapot Regatta 1.0-Tog Day-Nap Travel Grobag $27.99Black Fleece-Lined Cable Leggings $8.99Order #***Turquoise Tie-Dye Shirred Maxi Skirt $12.99Dark Gray & White Trim Midi Skirt $12.99Thank you so much for being one of our new and loyal customersIf you need assistance with an order or have any further question please feel free to call *** Monday-Friday, 5am-8pm, Saturday & Sunday 6am-6pm or email ***@zulily.com anytimeWe will be more than happy to make it right for you. Have a great,Faith B.Customer Service Supervisor ***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the authenticity of the *** Cameo Saffiano Leather Wallet. zulily takes intellectual property rights very seriously, and as a consequence, has vetting processes and safeguards in place to prevent
the selling of counterfeit or non-authentic goodszulily has investigated this complaint, and we are confident that the item you purchased is authentic and not counterfeitzulily works with third party vendors. In this case, the provider is a third party vendor that legally obtained the *** Cameo Saffiano Leather Wallet. The vendor has provided to us a certificate of authenticity, as well as a receipt for the purchase of the *** Cameo Saffiano Leather Wallet from his supplier. What is sometimes misunderstood is that designer goods can be legally sold through parallel markets. These goods are legal, non-counterfeit goods that are sold outside the distribution channels, but are nevertheless legal and not counterfeit. Many big brands have licenses to sell goods through authorized dealers. The sale of an authentic product through a channel that is not through an authorized dealer is a legal sale, and the product is not counterfeit. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help to resolve the matter

Hello ***, Thank you for contacting us via the Revdex.com due to the incorrect delivery of your item. I do see that you have reached out to our customer service team and have been refunded for the original item and shipping. I also wanted to let you know that I have reached out to the
buying team and the vendor has shipped out a new order to the correct address. The tracking is by *** mail and the tracking number is ** *** *** ***. I do apologize for all of the hassle this has been! If you need anything else please do not hesitate to reach out to us at [email protected] or by phone at (877) 779-5615. Have a great day,Autumn M.Customer Service [email protected]

Complaint: ***
I am rejecting this response because: this has taken far too long and at this point I shouldn’t be having to deal with this and would just like a credit to my account as a curtesy
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your time.Sincerely, *** ***

Hello ***, Thank you for contacting us via the Revdex.com with your concerns about the refund of order ***. I did look into the matter and it seems that due to a glitch with Apple Pay the payment for the order was never captured on our end. If you are still seeing a charge for
the order please feel free to screen shot and send that information to [email protected] so that we can see what we can do to have the authorized payment released. Please see attached screen shots of the order authorization and attempted capture of payment. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com

Hello ***, Thank you for contacting us via the Revdex.com about your concerns with your zulily account I am not able to reopen your existing account but if you would like to open a new account you can use the remaining gift card balance on the new account Please email Autumn at
*** and let me know what the email address is for the new account and I will get the remaining credits transferred over as well If you need the codes for the gift cards then please let me know at the email listed and I will be happy to help you out with that. Have a great day,Autumn M.Customer Service Supervisorzulily.com***

Currently I am working with *** via email to get this resolved

Hello ***,I would like to start out byapologizing for sending you another customer’s responseI would like for youto know that I was able to take care of your order on August 26, I dowant to thank you for reaching out to us via the Revdex.com so that we can get thisfixed for you. I am more than happy toassist you with this issue. I am sorryto hear that the items from your recent order #***didn't meet your expectations.We don't typically accept returns as we don't house anyinventoryWe can sometimes make exceptions on a case by case situationI candefiantly understand that you were very excited to find such a great deal andmay have overlooked the return policy on each of the itemsIt is convenientlylisted under each item as RETURNPOLICY: This item not eligible forreturn. Why? Once you click on Why?It further explains as such, “We offersuch amazing discounts because we don't house any inventory after our sales endand therefore cannot process returnsHowever, we want you to be delighted andwould never expect you to pay for a damaged or defective productPleasecontact us if you run into any problems and we will be sure to make it right.”It can also be found in the following link: Can I return items on zulily? (http://www.zulily.com/faq#sr9). Forthis order I have issued you a full refund in the amount of $and gave you a $zulily storecreditPlease allow business days for this refund to post to you VisaaccountEven though we are final sale site, our ultimate goal is foryou to be happy with your items from zulilyIf you need assistance with anorder or have any further question please feel free to call ***Monday-Friday, 5am-8pm PT, Saturday & Sunday 6am-6pm PT or email***@zulily.com anytimeWe will be more than happy to make it right for you. Have a great, Faith B.Customer Service Supervisor***@zulily.com

Complaint: ***
I am rejecting this response because: This answer from Zulily, shows Zulily, NOT taking responsibility for the item being erroneously posted to the "Ready To Ship" page or for their more than non-answer, replies insulting my intelligence and asking me to "track my order"! This was a gift for my daughter-in-law for her to wear to a Christmas Party and I am very disappointed and embarrassed that her top did not and will not ship! Zulily has the very worst customer service of any company that I deal with online! I am not happy with this answer, and I again, do not understand how in the world, if other customers are treated like I am treated, just how Zulily has such a high rating with The Revdex.com.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, the amount of frustration, time, and effort that it took to get the matter resolved, is still completely unacceptable.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This customer contacted me yesterday and I resent the return label. Our system shows that it successfully went out. Have a great day,Autumn M.Customer Service Supervisorzulily.com***@zulily.com