Staples position on this matter remains the sameIn the customer's same text, it states that "After you place an order and it has been processed for delivery"We cannot process an order for delivery if the item is out of stockThis is the reason he did not receive a confirmationAn offer was made to the customer to send them a $Staples Coupon as a gesture of goodwill to compensate for our issueThis offer was declinedWe would not be able to grant the customer's desired settlement
Staples apologizes but due to fraudulent activity the customer's Staples Business Advantage account has been closedWe unfortunately are not able to reopen the account
The customer was issued a Staples Cash Card for the amount of $as refunds are issued in the method of payment usedThe customer has received and used the card successfully
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please see the email below regarding the above complaintI received this email January 21,Thirty days have since passed and I continue to get marketing emails from Staples almost daily At this point I feel they are harassing me by sending the emails Please help me or at least let me know what else I can do to be removed permanently from their email database I can’t imagine with the care most companies take with compliance that this practice is ok? Hi ***, I did receive your voice mail earlier today and I am so sorry that you are still receiving marketing emailsI did look into the issue again and found out that your email address was removed but was not removed from our master contact list so I have removed your email address from that listI was told by our marketing team that it can take up to days to stop receiving emails and not a few days as I stated to you beforeAgain I am so sorry that you are still having problemsPlease let me know after days if you still receive emailsHave a great night Regards, [redacted] ***
Staples apologizes for any inconvenience we may have caused the customerWe have addressed the concern with Associate Relations and Management will use this experience for coaching and training purposes
Staples apologizes for the inconvenience, however we are unable to refund the customer due to proof of deliveryThe customer will need to dispute the charge with their credit card company for further resolution
Staples apologizes for any inconvenience caused to the customer A refund in the amount of $has been issued to the customer's original method of payment as of 7-8-which should post to her Debit Card account within 3-business daysEven though this was not part of the original "Desired Settlement" A technician was sent to her home who picked up the computer did what they could to repair it and took the computer back to the customer's home, this service was provided free of chargeA new mouse order was processed to replace the mouse that was lost in store which is better quality than the one provided by the storeOrder # [redacted] expected delivery Wednesday 7/via ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Again not bothering to address my points Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The company states this over the phone but hasn't addressed why this was not disclosed on their competition pricing area of their website I have provided the attachment showing that this information was not provided I understand that the companies policy now but instead of wasting my time calling in to the call center, they should have disclosed their rules on the website My time is valuable as well and they have no issue wasting it Their site leads you to believe that this is so simple and easy but just not the case advertising in my opinion and I have the proof in screen captures to prove it Will follow up with the attorney general's office as well if my demands are not met Also, if you look at [redacted] 's price for the toner today, it is still marked at $ I informed Staples that this was not a Black Friday sale but they didn't care Again all the proof is provided Regards, [redacted]
Staples apologized to the customer for the damaged storage cabinet and inconveniencesThe customer was reached out to and offered compensation on the cabinet to their satisfactionThe customer is aware we are further researching the broken light fixture issue and will follow upThe customer said all was fine now with the cabinet issue
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am never going to accept their complete lack of responsibility for their actions and their utter lack of concern for customer service.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [No one from Staples has contacted me since I placed the complaint As far as I know, they are not working towards resolving the issue I had my phone for three weeks after it initially broke, and I never experienced the same issues that I experienced after it was repaired Please let me know if you need additional details] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This offer by the Staples is the third times This computer is far much inferior than the one was on hold The way how Staples mistreated the consumers is not suprise to me Therefore, there are many thousands complaints against Staples Soon or later it lands at courtI even less suprise Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedWe have spoken with the customer and she has accepted the following resolutionFor the lost gift cards the customer is being issued a check for $which should arrive in the next 7-business days and we have issued a Staples courtesy coupon for $Again, Staples apologizes for the issues the customer has experienced
Staples apologizes for the inconvenienceWe can confirm that the customer has been removed from email solicitationsIt can take up to days to be fully stop received emails
Staples position on this matter remains the sameIn the customer's same text, it states that "After you place an order and it has been processed for delivery"We cannot process an order for delivery if the item is out of stockThis is the reason he did not receive a confirmationAn offer was made to the customer to send them a $Staples Coupon as a gesture of goodwill to compensate for our issueThis offer was declinedWe would not be able to grant the customer's desired settlement
Staples apologizes but due to fraudulent activity the customer's Staples Business Advantage account has been closedWe unfortunately are not able to reopen the account
The customer was issued a Staples Cash Card for the amount of $as refunds are issued in the method of payment usedThe customer has received and used the card successfully
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please see the email below regarding the above complaintI received this email January 21,Thirty days have since passed and I continue to get marketing emails from Staples almost daily At this point I feel they are harassing me by sending the emails Please help me or at least let me know what else I can do to be removed permanently from their email database I can’t imagine with the care most companies take with compliance that this practice is ok? Hi ***, I did receive your voice mail earlier today and I am so sorry that you are still receiving marketing emailsI did look into the issue again and found out that your email address was removed but was not removed from our master contact list so I have removed your email address from that listI was told by our marketing team that it can take up to days to stop receiving emails and not a few days as I stated to you beforeAgain I am so sorry that you are still having problemsPlease let me know after days if you still receive emailsHave a great night Regards, [redacted] ***
Staples apologizes for any inconvenience we may have caused the customerWe have addressed the concern with Associate Relations and Management will use this experience for coaching and training purposes
Staples apologizes for the inconvenience, however we are unable to refund the customer due to proof of deliveryThe customer will need to dispute the charge with their credit card company for further resolution
Staples apologizes for any inconvenience caused to the customer A refund in the amount of $has been issued to the customer's original method of payment as of 7-8-which should post to her Debit Card account within 3-business daysEven though this was not part of the original "Desired Settlement" A technician was sent to her home who picked up the computer did what they could to repair it and took the computer back to the customer's home, this service was provided free of chargeA new mouse order was processed to replace the mouse that was lost in store which is better quality than the one provided by the storeOrder # [redacted] expected delivery Wednesday 7/via ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Again not bothering to address my points Regards, [redacted]
Staples position remains the same and we consider the matter closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The company states this over the phone but hasn't addressed why this was not disclosed on their competition pricing area of their website I have provided the attachment showing that this information was not provided I understand that the companies policy now but instead of wasting my time calling in to the call center, they should have disclosed their rules on the website My time is valuable as well and they have no issue wasting it Their site leads you to believe that this is so simple and easy but just not the case advertising in my opinion and I have the proof in screen captures to prove it Will follow up with the attorney general's office as well if my demands are not met Also, if you look at [redacted] 's price for the toner today, it is still marked at $ I informed Staples that this was not a Black Friday sale but they didn't care Again all the proof is provided Regards, [redacted]
Staples apologized to the customer for the damaged storage cabinet and inconveniencesThe customer was reached out to and offered compensation on the cabinet to their satisfactionThe customer is aware we are further researching the broken light fixture issue and will follow upThe customer said all was fine now with the cabinet issue
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am never going to accept their complete lack of responsibility for their actions and their utter lack of concern for customer service.Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [No one from Staples has contacted me since I placed the complaint As far as I know, they are not working towards resolving the issue I had my phone for three weeks after it initially broke, and I never experienced the same issues that I experienced after it was repaired Please let me know if you need additional details] Regards, [redacted] ***
Staples apologizes for the customer's inconvenienceWe have reached out to the customer and as gesture of goodwill, we issued a $Staples Coupon
Staples position on the matter remains the sameThe rebate has been issued to the customer and it has been resolved
Staples position on this matter remains the sameWe would be unable to grant the customer's desired settlement
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This offer by the Staples is the third times This computer is far much inferior than the one was on hold The way how Staples mistreated the consumers is not suprise to me Therefore, there are many thousands complaints against Staples Soon or later it lands at courtI even less suprise Regards, [redacted] ***
Staples apologizes for any inconvenience the customer has experiencedWe have spoken with the customer and she has accepted the following resolutionFor the lost gift cards the customer is being issued a check for $which should arrive in the next 7-business days and we have issued a Staples courtesy coupon for $Again, Staples apologizes for the issues the customer has experienced
Staples apologizes for the inconvenienceWe can confirm that the customer has been removed from email solicitationsIt can take up to days to be fully stop received emails
Staples has received this complaint and it has been assigned to be researchedOnce our research is completed, we will provide a response shortly