Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Staples apologizes for any inconvenience we may have caused to the customerDue to the popularity of the Cyber Monday sale, the demand was extremely high and we sold out of the [redacted] Mini faster than anticipatedPlease note that emailed confirmations received upon placing an order are in recognition of your request for an item and not a confirmation that your order will shipSale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished
Staples apologizes for the issues the customer experiencedAs it turns out, we refunded the customer the cost of the Virus Removal (149.99), took a 50% discount on the cost of a replacement hard drive (installed at no charge), as well as new video cards and cables at no chargeWe would be unable to provide reimbursement for lost time, wages, or resourcesWe are unable to compensate for third party services
Staples is working on this issue and unfortunately it is taking longer than expected to get the results we would likeWe are asking for little more time to take care of this customer in the manner that is bestThank you
The fact is that I called [redacted] The so-called insufficient funds argument is moot since I had over $1,and no freeze happened to the accountAlso the poor service and egotism on part if the supervisor shows she did not care [redacted] had much better self-service and they charged me half the price of StablesTherefore, Staples is showing that they are willing to steal customer moneyFor this reason their offer is fully rejectedI want my refund and to never return to Staples, as noted in this case Regards, [redacted] ***
Staples apologizes for the inconvenience the customer experiencedWe have had [redacted] investigate the lost package and they advised that it was delivered and signed forUnfortunately, due to these results, Staples is unable to reship the orderThe customer will need to dispute the charges with their credit card company
We contacted [redacted] , the warranty provider in regards to the customer's complaintThey were able to review the plan notes and have issued the customer a Staples Cash Card for the purchase price of $The customer would this receive in 7-business daysWe contacted the customer to make them aware of this and the expected time for delivery
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have been told that has been sent before on other dates earlier in May which turned out to be false, so I have no reason to believe StaplesThis is not the first time I have had trouble with rebates and it appears to be their patternReject rebates and then give their customers the run aroundI have saved these email so I have proof of this promise before and do not believe themSend me my rebate and you will never see me in a Staples store or site ever again, I prefer to deal with honest companies Regards, [redacted]
We sincerely apologize that the replacement phone was not satisfactoryWe have agreed to send a check in the amount of $The customer should receive this within 7-business days
Revdex.com: Staples stated they were going to hold the items for us and we ahd to call back to place the new orderReceived a new email with order and tracking information stating the items would arrive on 7/On 7/received email stating item again was out of stock and discontinued by manufacturer so they have to cancel the orderI checked other retailers and the item is in stock with their storesTherefor the manufacturer still has them available I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]
Staples apologizes for the inconvenienceThe customer's order was cancelled due to an invalid method of paymentWe invited the customer to shop in store with us as a resultUnfortunately, we would not be able to honor a special event price at this point
We have addressed the issue with the store and their lack of knowledge about online returnsThe situation is rectified and will not occur again in store
Staples apologizes for the inconvenienceWe have issued a refund to the customer for the amount paid for the shipping serviceThe customer updated us and let us know that the package was returned to the sender
Staples apologizes to the customer for the typographical error they encountered on our websiteAs stated in our terms and conditions online and in the weekly ads, we reserve the right to cancel the order and notify the customerWe reserve the right to correct any typographical error before processing any orders for the item
We have tried establishing contact with the customer via email, but have been unsuccessfulWe looked into the order, and do note that it was refunded as of 03/17/Normally, this refund should reflect on the customer's method of payment in - business daysShould the customer establish contact, we would be more than happy to resolve any issues
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This complaint has NOT been resolved until I receive my rebate [redacted] cardYou have requested I respond to this issue within days; but Staples is not promising my [redacted] card for days! If I do not receive my rebate [redacted] Card for $39.00, I WILL be contacting you, again, on day 16! Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedCustomer took computer back to store, a certified technician looked at computer and fixed the problemIt was determined that it was not the set up ,but with [redacted] blocking website that was trying to access her computer Technician explained in detailed how to deactivate [redacted] to access websites that she requires
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Staples position on this matter remains and we consider this matter closed
Staples apologizes for any inconvenience we may have caused to the customerDue to the popularity of the Cyber Monday sale, the demand was extremely high and we sold out of the [redacted] Mini faster than anticipatedPlease note that emailed confirmations received upon placing an order are in recognition of your request for an item and not a confirmation that your order will shipSale items are "while supplies last" and as a result, we are unable reorder this item at the sale price once stock is replenished
We are doing exchange for items at store level for customer
We have contacted the customer and been made aware that the issue was resolved to the customer's satisfaction
Staples apologizes for the issues the customer experiencedAs it turns out, we refunded the customer the cost of the Virus Removal (149.99), took a 50% discount on the cost of a replacement hard drive (installed at no charge), as well as new video cards and cables at no chargeWe would be unable to provide reimbursement for lost time, wages, or resourcesWe are unable to compensate for third party services
Staples is working on this issue and unfortunately it is taking longer than expected to get the results we would likeWe are asking for little more time to take care of this customer in the manner that is bestThank you
The fact is that I called [redacted] The so-called insufficient funds argument is moot since I had over $1,and no freeze happened to the accountAlso the poor service and egotism on part if the supervisor shows she did not care [redacted] had much better self-service and they charged me half the price of StablesTherefore, Staples is showing that they are willing to steal customer moneyFor this reason their offer is fully rejectedI want my refund and to never return to Staples, as noted in this case Regards, [redacted] ***
Staples apologizes for the inconvenience the customer experiencedWe have had [redacted] investigate the lost package and they advised that it was delivered and signed forUnfortunately, due to these results, Staples is unable to reship the orderThe customer will need to dispute the charges with their credit card company
We contacted [redacted] , the warranty provider in regards to the customer's complaintThey were able to review the plan notes and have issued the customer a Staples Cash Card for the purchase price of $The customer would this receive in 7-business daysWe contacted the customer to make them aware of this and the expected time for delivery
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have been told that has been sent before on other dates earlier in May which turned out to be false, so I have no reason to believe StaplesThis is not the first time I have had trouble with rebates and it appears to be their patternReject rebates and then give their customers the run aroundI have saved these email so I have proof of this promise before and do not believe themSend me my rebate and you will never see me in a Staples store or site ever again, I prefer to deal with honest companies Regards, [redacted]
We sincerely apologize that the replacement phone was not satisfactoryWe have agreed to send a check in the amount of $The customer should receive this within 7-business days
Revdex.com: Staples stated they were going to hold the items for us and we ahd to call back to place the new orderReceived a new email with order and tracking information stating the items would arrive on 7/On 7/received email stating item again was out of stock and discontinued by manufacturer so they have to cancel the orderI checked other retailers and the item is in stock with their storesTherefor the manufacturer still has them available I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]
Staples apologizes for the inconvenienceThe customer's order was cancelled due to an invalid method of paymentWe invited the customer to shop in store with us as a resultUnfortunately, we would not be able to honor a special event price at this point
We have addressed the issue with the store and their lack of knowledge about online returnsThe situation is rectified and will not occur again in store
Staples apologizes for the inconvenienceWe have issued a refund to the customer for the amount paid for the shipping serviceThe customer updated us and let us know that the package was returned to the sender
Staples apologizes to the customer for the typographical error they encountered on our websiteAs stated in our terms and conditions online and in the weekly ads, we reserve the right to cancel the order and notify the customerWe reserve the right to correct any typographical error before processing any orders for the item
We have tried establishing contact with the customer via email, but have been unsuccessfulWe looked into the order, and do note that it was refunded as of 03/17/Normally, this refund should reflect on the customer's method of payment in - business daysShould the customer establish contact, we would be more than happy to resolve any issues
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This complaint has NOT been resolved until I receive my rebate [redacted] cardYou have requested I respond to this issue within days; but Staples is not promising my [redacted] card for days! If I do not receive my rebate [redacted] Card for $39.00, I WILL be contacting you, again, on day 16! Regards, [redacted]
Staples apologizes for any inconvenience the customer has experiencedCustomer took computer back to store, a certified technician looked at computer and fixed the problemIt was determined that it was not the set up ,but with [redacted] blocking website that was trying to access her computer Technician explained in detailed how to deactivate [redacted] to access websites that she requires